Rollers & Rouge - Ohio Reviews
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Reviews
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Quality of service 4.8 out of 5 rating
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Average response time 4.8 out of 5 rating
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Professionalism 4.8 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.7 out of 5 rating
Awards
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![Rollers & Rouge - Ohio - 2](https://cdn0.weddingwire.com/review/2329/original/640/jpg/2619232.jpeg)
![Rollers & Rouge - Ohio - 3](https://cdn0.weddingwire.com/review/7823/original/640/jpg/3323287.jpeg)
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Kelly S. Sent on 10/30/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great Experience!
Rollers and Rouge provided my wife and I with hair and makeup services for our elopement. Allie and Kaitlyn were awesome! Professional, skilled, and fun to talk to!
I didn't really know what I wanted, and they asked me some questions to get ideas of what I would like. I went with their suggestions, and I loved how I looked!
My wife had a better idea of what she wanted, and she was thrilled with how they gave her exactly the look she was envisioning.Rollers and Rouge provided my wife and I with hair and makeup services for our elopement. Allie and Kaitlyn were awesome! Professional, skilled, and fun to talk to!
I didn't really know what I wanted, and they asked me some questions to get ideas of what I would like. I went with their suggestions, and I loved how I looked!
My wife had a better idea of what she wanted, and she was thrilled with how they gave her exactly the look she was envisioning.Rollers & Rouge - Ohio's reply:
Thank you so much for the great review, Kelly! We were so happy to be part of yours and Ana's wedding day. Thank you for trusting us to take care of you both on such a special day! We wish you both a lifetime of love! -
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Corie K. Sent on 12/19/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing Team
Allie & Autumn were great to work with. Personable but professional. Everyone looked beautiful and we (bridesmaids and myself) were so happy how hair and makeup turned out!!Allie & Autumn were great to work with. Personable but professional. Everyone looked beautiful and we (bridesmaids and myself) were so happy how hair and makeup turned out!! -
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Rachel K. Sent on 11/21/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Bridal Party/Wedding
I chose Rollers and Rouge for my wedding hair and makeup. I could not be more thrilled with them throughout this entire process. Their contact Natalie was great with communication during the entire process with making sure I was completely satisfied, making sure I had every detail that I wanted r/t hair and makeup and making sure I had a great trial. Angie and Chelsea were the two who did hair and makeup for my entire wedding party and they did a fantastic job. Everyone loved their final look, they were so easy going and accommodating. Would choose R&R all over again!I chose Rollers and Rouge for my wedding hair and makeup. I could not be more thrilled with them throughout this entire process. Their contact Natalie was great with communication during the entire process with making sure I was completely satisfied, making sure I had every detail that I wanted r/t hair and makeup and making sure I had a great trial. Angie and Chelsea were the two who did hair and makeup for my entire wedding party and they did a fantastic job. Everyone loved their final look, they were so easy going and accommodating. Would choose R&R all over again! -
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Kayleigh Sent on 11/17/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Absolutely recommend!
From perfect communication to looking (and feeling) incredible on my big day, I cannot recommend Rollers & Rouge enough! Natalie was fabulous with communication (I'm in Ohio, and she still got right back to me when I had questions!). Angie and Meghan were my hair and makeup artists and they were so much fun and made the experience amazing. Absolutely loved having them be apart of my day!From perfect communication to looking (and feeling) incredible on my big day, I cannot recommend Rollers & Rouge enough! Natalie was fabulous with communication (I'm in Ohio, and she still got right back to me when I had questions!). Angie and Meghan were my hair and makeup artists and they were so much fun and made the experience amazing. Absolutely loved having them be apart of my day! -
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Robin S. Sent on 12/19/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Natalie did a wonderful job on hair and makeup plus we had a great time with her!
Natalie was professional and offered great suggestions at our makeup and hair trial plus we had a lot of fun and felt so comfortable with her on wedding day!Natalie was professional and offered great suggestions at our makeup and hair trial plus we had a lot of fun and felt so comfortable with her on wedding day! -
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Alyssa M. Sent on 05/29/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
All we can say is wow
Angie and Chelsea were so professional, swift, and attentive! What a wonderful team! I was told by so many people that I looked like I walked right out of a Hollywood movie scene. It was fantastic, I never felt so beautiful!Angie and Chelsea were so professional, swift, and attentive! What a wonderful team! I was told by so many people that I looked like I walked right out of a Hollywood movie scene. It was fantastic, I never felt so beautiful! -
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Mary C. Sent on 04/15/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect Hair and Makeup
I live in Cincinnati and Ely and Chelsea were great makeup and hair artists! They were so helpful for me choosing my perfect look. Natalie, the owner, was great to organize everything and quick to respond. Would highly recommend for any wedding!I live in Cincinnati and Ely and Chelsea were great makeup and hair artists! They were so helpful for me choosing my perfect look. Natalie, the owner, was great to organize everything and quick to respond. Would highly recommend for any wedding! -
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Megan M. Sent on 11/28/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Thank you!
Angie and Autumn were on point for hair and makeup for my wedding, including all the bridesmaids, flower girl, and mother. They were personable, timely, flexible, and attentive. Their experience showed in their technique but especially in their consultation - everyone got exactly what they wanted and felt so beautiful throughout the day. Speaking of, everything lasted the whole day! So happy to have had them as part of our wedding and would definitely recommend.Angie and Autumn were on point for hair and makeup for my wedding, including all the bridesmaids, flower girl, and mother. They were personable, timely, flexible, and attentive. Their experience showed in their technique but especially in their consultation - everyone got exactly what they wanted and felt so beautiful throughout the day. Speaking of, everything lasted the whole day! So happy to have had them as part of our wedding and would definitely recommend. -
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Grace D. Sent on 08/21/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Lasted all night!
We got airbrush makeup and hair done for my wedding - it is so nice that the bridal price is the same as the bridesmaids! The trial was very helpful and they respond really well to feedback and will make any changes to make sure that you feel and look your best on the big day! I got tons of compliments on both hair and makeup throughout the day, and I LOVED the fact that I looked the same at 10 AM as I did at 11 PM! They were also very accommodating about a few last minute changes in starting times, so I really appreciated their flexibility and accommodation!We got airbrush makeup and hair done for my wedding - it is so nice that the bridal price is the same as the bridesmaids! The trial was very helpful and they respond really well to feedback and will make any changes to make sure that you feel and look your best on the big day! I got tons of compliments on both hair and makeup throughout the day, and I LOVED the fact that I looked the same at 10 AM as I did at 11 PM! They were also very accommodating about a few last minute changes in starting times, so I really appreciated their flexibility and accommodation! -
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Christopher Sent on 01/10/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wonderful job and people
I did two trials before my wedding, and loved them both. The artist did a fantastic job for my wedding ceremony as well!I did two trials before my wedding, and loved them both. The artist did a fantastic job for my wedding ceremony as well!Rollers & Rouge - Ohio's reply:
Thank you so much for the 5 star review, Alex! You were a pleasure to work with and we were honored to be a part of your wedding! Congratulations to you and Christopher and we wish you many years of happiness! -
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Erica N. Sent on 09/27/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful decision!
I was obsessed with our make up artist for the day, Kat. Kat was COVID careful, which was important to me. She also really took the time to listen to what each person wanted, what concerns or flaws they wanted to hide, and overall just made each individual feel so special and beautiful. I couldn’t have asked for a better experience!!! I highly recommend (and Natalie is super organized, helpful, and communicative).I was obsessed with our make up artist for the day, Kat. Kat was COVID careful, which was important to me. She also really took the time to listen to what each person wanted, what concerns or flaws they wanted to hide, and overall just made each individual feel so special and beautiful. I couldn’t have asked for a better experience!!! I highly recommend (and Natalie is super organized, helpful, and communicative). -
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Katelyn L. Sent on 11/02/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing quality!
Allie came and did the makeup for me, my 4 bridesmaids, and my mom on my wedding day. She did such a great job! We all got tons of compliments and I honestly think their prices are so much more fair than most willing to come to makeup for a group. They did a great job staying in touch with me with all the COVID madness as well. All around totally recommend and would use again for a special event!Allie came and did the makeup for me, my 4 bridesmaids, and my mom on my wedding day. She did such a great job! We all got tons of compliments and I honestly think their prices are so much more fair than most willing to come to makeup for a group. They did a great job staying in touch with me with all the COVID madness as well. All around totally recommend and would use again for a special event!Rollers & Rouge - Ohio's reply:
Thank you so much for the 5 star review, Katelyn and taking a minute to share your experience working with us. We really appreciate the feedback and hearing how your experience working with us was...especially during Covid! Allie is wonderful and we are so happy to hear you had such a great experience working with her! We hope you and Isaac are loving married life and we hope to hear from you if you ever need hair or makeup for a special event in the future! -
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Ross L. Sent on 09/22/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
So easy to work with!
Rollers & Rouge was so easy to work with! They did my hair (bride) as well as about half the bridesmaids for my minimony. I had my hair trial two months before the ceremony date and wasn't happy, so they gave me a second hair trial for free! Coordinating with them was easy and simple.Rollers & Rouge was so easy to work with! They did my hair (bride) as well as about half the bridesmaids for my minimony. I had my hair trial two months before the ceremony date and wasn't happy, so they gave me a second hair trial for free! Coordinating with them was easy and simple.Rollers & Rouge - Ohio's reply:
Thank you so much for sharing your experience and some photos from your wedding, Ravyn! You looked gorgeous and we were honored to be a part of yours and Ross's day! We hope you two are loving married life and wish you many years of happiness! -
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Emily P. Sent on 06/20/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great hair and makeup!
Emily and Angie from Rollers and Rouge were fabulous! They were great during my trial run and adjusted as needed! They arrived early on the day of the wedding and everyone who had hair and makeup done looked flawless. They are also incredibly kind and easy-going. Would definitely recommend them both!Emily and Angie from Rollers and Rouge were fabulous! They were great during my trial run and adjusted as needed! They arrived early on the day of the wedding and everyone who had hair and makeup done looked flawless. They are also incredibly kind and easy-going. Would definitely recommend them both!Rollers & Rouge - Ohio's reply:
Thank you for letting R & R be a part of your wedding day, Emily! Angie and Emily are both extremely talented stylists and I'm so happy you enjoyed working with them!
Congratulations on your marriage! -
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Megan Sent on 12/06/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
After going through a bad hair and makeup trial with the company I originally booked to do my hair and makeup the day of my wedding, Rollers and Rouge came in and saved the day! Autumn and Paris were right on time and plowed through all the bridesmaid's hair quickly. Everyone looked great and got exactly what they wanted!After going through a bad hair and makeup trial with the company I originally booked to do my hair and makeup the day of my wedding, Rollers and Rouge came in and saved the day! Autumn and Paris were right on time and plowed through all the bridesmaid's hair quickly. Everyone looked great and got exactly what they wanted! -
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Alex Sent on 06/05/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Natalie and her assistant were so great! They know hair and makeup like no one else, and could do the styles exactly how my girls requested! We got so many compliments on our hair and makeup and the process went so smooth!Natalie and her assistant were so great! They know hair and makeup like no one else, and could do the styles exactly how my girls requested! We got so many compliments on our hair and makeup and the process went so smooth! -
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April Sent on 09/28/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I decided about 4 months out that I wasn't happy with my hair stylist, who couldn't remember what day of the week I was going to be in town for the wedding/trial, and I panicked. But it turned out I didn't need to! I found Natalie at Rollers and Rouge who immediately put my mind at ease. Since I was planning a wedding from out-of-town, I literally had one morning of a weekend in March available for my trial, and she fit me in, no problem, giving me the option of coming to her salon or her driving out to meet me at my in-laws, which was great! She did not balk at the intricate updo inspiration photo I had selected, nor did she balk at the silk-printed butterfly accessories I wanted to wear in my hair, which she incorporated flawlessly. She even worked in a trial for my mom the day before the rehearsal; my mom was even MORE specific than I was and was self-conscious about the amount of hair she had to work with, but again, Natalie was patient and accommodating the whole time, and my mom looked fabulous! My hair did not budge the day of the wedding and looked incredible the entire time. Natalie was a joy to work with, and I highly recommend her!I decided about 4 months out that I wasn't happy with my hair stylist, who couldn't remember what day of the week I was going to be in town for the wedding/trial, and I panicked. But it turned out I didn't need to! I found Natalie at Rollers and Rouge who immediately put my mind at ease. Since I was planning a wedding from out-of-town, I literally had one morning of a weekend in March available for my trial, and she fit me in, no problem, giving me the option of coming to her salon or her driving out to meet me at my in-laws, which was great! She did not balk at the intricate updo inspiration photo I had selected, nor did she balk at the silk-printed butterfly accessories I wanted to wear in my hair, which she incorporated flawlessly. She even worked in a trial for my mom the day before the rehearsal; my mom was even MORE specific than I was and was self-conscious about the amount of hair she had to work with, but again, Natalie was patient and accommodating the whole time, and my mom looked fabulous! My hair did not budge the day of the wedding and looked incredible the entire time. Natalie was a joy to work with, and I highly recommend her!Rollers & Rouge - Ohio's reply:
April,
Thank you so much! I loved working with you and your friends and family (and those butterflies)!!
Best of luck to you and the husband in your new married life!
And send photos, I haven't gotten any yet! -
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Heather Sent on 11/30/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Natalie was an absolute joy to work with. She did my little girls hair , my makeup and my mothers. She is amazing. I would recommend her for any formal event.Natalie was an absolute joy to work with. She did my little girls hair , my makeup and my mothers. She is amazing. I would recommend her for any formal event. -
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User4792279 Sent on 06/18/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Natalie and Emma did a fantastic job! They traveled to do my bridal party's airbrush makeup on-site and made everyone look beautiful on the wedding day! Thank you so much for your flexibility and for going out of your way to make us feel fabulous! I would recommend to anyone!!Natalie and Emma did a fantastic job! They traveled to do my bridal party's airbrush makeup on-site and made everyone look beautiful on the wedding day! Thank you so much for your flexibility and for going out of your way to make us feel fabulous! I would recommend to anyone!! -
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Casey Sent on 04/21/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Natalie did a beautiful job with my hair and makeup on my wedding day. It lasted over 10 hours and still looked fresh and gorgeous. She's also so personable, and puts you immediately at ease. I would highly recommend her.Natalie did a beautiful job with my hair and makeup on my wedding day. It lasted over 10 hours and still looked fresh and gorgeous. She's also so personable, and puts you immediately at ease. I would highly recommend her. -
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Ashley Sent on 03/23/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Natalie was awesome doing the hair for myself and my wedding party! She's very cool and easy-going and my curls stayed all night and still were in place when I woke up the next day--I was shocked with how well they held-up and how good it looked. I would definitely recommend her!Natalie was awesome doing the hair for myself and my wedding party! She's very cool and easy-going and my curls stayed all night and still were in place when I woke up the next day--I was shocked with how well they held-up and how good it looked. I would definitely recommend her! -
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Laura J. Sent on 10/24/20234.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
Loved our hair and makeup!
Taylor Rae of Rollers & Rouge was fabulous. She was so nice and so very good and what she does. We had our hair and makeup done in the morning and even after running around all day, sweating, getting rained on, and dancing (and crying) I still looked so beautiful by the end of the event. Rollers & Rouge have great prices, and are very responsive. My only complaint is our call time changed very last minute but that was not Taylor's fault as she was called to another job because someone else was sick. Overall a great experienc!Taylor Rae of Rollers & Rouge was fabulous. She was so nice and so very good and what she does. We had our hair and makeup done in the morning and even after running around all day, sweating, getting rained on, and dancing (and crying) I still looked so beautiful by the end of the event. Rollers & Rouge have great prices, and are very responsive. My only complaint is our call time changed very last minute but that was not Taylor's fault as she was called to another job because someone else was sick. Overall a great experienc!Rollers & Rouge - Ohio's reply:
Thank you so much for the kind review, Laura! We are so happy to hear that you were pleased with your hair and makeup and that it lasted through the sweat and tears of your wedding day! We hope the rest of your day was absolutely amazing! -
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Melissa Sent on 05/10/20164.6 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Overall, I think Rollers and Rouge did a good job. My bridesmaids all looked lovely and their hair held up great all night. I was a little less than satisfied with my own hair and makeup. I think they did a fine enough job, I just had a hard time getting them to understand the look I was going for -- even though I showed plenty of pictures. My advice is to give these girls a shot, but be prepared to be very assertive about what you want and don't settle for less.Overall, I think Rollers and Rouge did a good job. My bridesmaids all looked lovely and their hair held up great all night. I was a little less than satisfied with my own hair and makeup. I think they did a fine enough job, I just had a hard time getting them to understand the look I was going for -- even though I showed plenty of pictures. My advice is to give these girls a shot, but be prepared to be very assertive about what you want and don't settle for less. -
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Hannah C. Sent on 12/04/20204.2 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Great experience!
Whitley did my hair and makeup as well as my mother in law’s and then my bridesmaid’s makeup for the wedding. Everyone was so impressed with the quality they received and couldn’t stop talking about how good we all looked!! It stayed on really well throughout the night which is all we could ask for. They are a little pricey but it’s definitely worth it!Whitley did my hair and makeup as well as my mother in law’s and then my bridesmaid’s makeup for the wedding. Everyone was so impressed with the quality they received and couldn’t stop talking about how good we all looked!! It stayed on really well throughout the night which is all we could ask for. They are a little pricey but it’s definitely worth it!Rollers & Rouge - Ohio's reply:
Thank you so much for your review, Hannah! We really appreciate you taking the time to share your experience and are so happy to hear you liked working with Whitley! She's truly an asset to our team and we love hearing that everyone loved their hair and makeup!
We do our best to keep our prices competitive while bringing top quality service to our brides and their bridal parties. We are happy that you found the value in our prices!
Congratulations to you and Joshua and we wish you many years of happiness! -
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Ryan Sent on 08/26/20150.5 out of 5 rating
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Quality of service 0.5 out of 5 rating
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Average response time 0.5 out of 5 rating
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Professionalism 0.5 out of 5 rating
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Value 0.5 out of 5 rating
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Flexibility 0.5 out of 5 rating
I generally hate to leave bad reviews, but because I know people planning their weddings as I was are trying to get as much information as they possibly can, I think it is important to be straightforward about the experience I had with Natalie and her assistant of Rollers and Rouge. Natalie was contracted to arrive to do hair and makeup at 11:30 a.m. for my wedding but did not arrive until 1:15 p.m. After a number of calls and text messages (from 11:45 until 1 p.m.) where they claimed they had been “stuck in traffic” they arrived and acted as though nothing was wrong and failed to even provide an apology. We were supposed to do photography beginning at 2 p.m., which she was aware of prior to the date of the event. As a result of their late arrival, everything was set back an hour, which was frustrating to other vendors, although I was amazingly fortunate to have excellent vendors for the other aspects of the wedding that managed to adjust their schedules in a way that allowed the day to move forward. In addition to not meeting the aspects of the contract, being excessively tardy and showing no remorse, I was informed by one of my bridesmaids and one of the other vendors that she let slip that she actually came from another wedding earlier that morning and that was the reason for her tardiness. Overall, I was appalled by her lack of professionalism, her lack of concern for the schedule of others and would not recommend her services to anyone looking for makeup and hair for their wedding day (or any other event).I generally hate to leave bad reviews, but because I know people planning their weddings as I was are trying to get as much information as they possibly can, I think it is important to be straightforward about the experience I had with Natalie and her assistant of Rollers and Rouge. Natalie was contracted to arrive to do hair and makeup at 11:30 a.m. for my wedding but did not arrive until 1:15 p.m. After a number of calls and text messages (from 11:45 until 1 p.m.) where they claimed they had been “stuck in traffic” they arrived and acted as though nothing was wrong and failed to even provide an apology. We were supposed to do photography beginning at 2 p.m., which she was aware of prior to the date of the event. As a result of their late arrival, everything was set back an hour, which was frustrating to other vendors, although I was amazingly fortunate to have excellent vendors for the other aspects of the wedding that managed to adjust their schedules in a way that allowed the day to move forward. In addition to not meeting the aspects of the contract, being excessively tardy and showing no remorse, I was informed by one of my bridesmaids and one of the other vendors that she let slip that she actually came from another wedding earlier that morning and that was the reason for her tardiness. Overall, I was appalled by her lack of professionalism, her lack of concern for the schedule of others and would not recommend her services to anyone looking for makeup and hair for their wedding day (or any other event). -
Quality of service
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