Royal Palace Banquet Hall Reviews

Reviews

+2 User photos

• Jessica V. Sent on 06/27/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Full Service

  Armen and his team took good care of us!!

  Armen and his team took good care of us!!

  Royal Palace Banquet Hall's reply:

  Hello Jessica, thank you so much for taking the time to provide us with your 5 star review and feedback! We appreciate your kind words very much. We are so happy to see that you enjoyed everything and that we were able to provide you with 5 star service you deserved!
• Marielu H. Sent on 03/08/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Best decision I have made.

  Where do I even begin ? Our wedding was March 5th, 2022 & everything was beyond perfect. All our guest loved the food, the lighting, the bar, the red carpet. I think I’m lucky because the renovation were done right before my wedding and my goodness did it look beyond beautiful ! Arman wow again where do I begin ? what a wonderful man. So honest, humble & just wants the best for your big day. His son who helps with the lighting what a sweet heart. Great communication & so professional. If I can have my wedding all over again I would not change a thing about Royal Palace. Trust me when I say you won’t regret going with them, your dream wedding will comes true as it did for us. Thank you Arman & all staff who made this day beyond Perfect. You truly are amazing & we loved everything & can’t wait to go back!

  Where do I even begin ? Our wedding was March 5th, 2022 & everything was beyond perfect. All our guest loved the food, the lighting, the bar, the red carpet. I think I’m lucky because the renovation were done right before my wedding and my goodness did it look beyond beautiful ! Arman wow again where do I begin ? what a wonderful man. So honest, humble & just wants the best for your big day. His son who helps with the lighting what a sweet heart. Great communication & so professional. If I can have my wedding all over again I would not change a thing about Royal Palace. Trust me when I say you won’t regret going with them, your dream wedding will comes true as it did for us. Thank you Arman & all staff who made this day beyond Perfect. You truly are amazing & we loved everything & can’t wait to go back!

  Royal Palace Banquet Hall's reply:

  Hello Marielu, we would like to thank you so much for taking the time to provide your feedback. We are so happy to hear as an entire team that we were able to provide you with great service and give you and all of your guests the wonderful experience you expected. It was our absolute pleasure to host your daughters Quinceanera and we enjoyed it just as much as you! Once again thank you so much and we hope to see you back soon!
• Melissa M. Sent on 05/24/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great location, Great Venue

  This place is absolutely gorgeous in person. I am so excited to have my wedding here in a couple of weeks. Thank you Armen.

  This place is absolutely gorgeous in person. I am so excited to have my wedding here in a couple of weeks. Thank you Armen.

  Royal Palace Banquet Hall's reply:

  Dear Melissa, thank you so much for your kind words! It was our pleasure to meet you and to have the honor to host your special day. We look forward to it as well and can not wait!
Are you interested?
Send a message
• Ligia Sent on 04/09/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing!!!

  I am not even sure where to begin. Armen and Arshak are amazing! Polite, helpful, friendly And excellent at their job! I had such a wonderful experience with them and royal palace altogether. Always greeted with a smile. All my event needs were nicely met and they went above expectations to make sure we and our guests had a great time. Stress free from booking to wedding day. I could not recommend The Royal Palace more. 10/10 Food was outstanding! My guests have nothing but excellent comments about food, venue and service. Thank you so much guys for taking care of us and making of our wedding day an amazing one!! I wish I could give u more than 5 stars! Until next event.

  I am not even sure where to begin. Armen and Arshak are amazing! Polite, helpful, friendly And excellent at their job! I had such a wonderful experience with them and royal palace altogether. Always greeted with a smile. All my event needs were nicely met and they went above expectations to make sure we and our guests had a great time. Stress free from booking to wedding day. I could not recommend The Royal Palace more. 10/10 Food was outstanding! My guests have nothing but excellent comments about food, venue and service. Thank you so much guys for taking care of us and making of our wedding day an amazing one!! I wish I could give u more than 5 stars! Until next event.

  Royal Palace Banquet Hall's reply:

  Dear Ligia, Thank you so much for your kind words. We are so happy to see you so satisfied with the efforts of our team. It was our absolute pleasure to have you and we enjoyed every moment. Thank you for taking the time to write this and we look forward to having you back soon!
• Martin Sent on 09/02/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Royal Palace Banquet Hall was very beautiful and the waiters had excellent service. The food was amazing and I had a great time. I was invited here last night and I can’t wait to be here again.

  Royal Palace Banquet Hall was very beautiful and the waiters had excellent service. The food was amazing and I had a great time. I was invited here last night and I can’t wait to be here again.

  Royal Palace Banquet Hall's reply:

  Dear Martin,
  
  Thank you so much for taking your time to write a kind review! It is very much appreciated it and puts a smile on our face to know that our services and food were up to your standards. We are very happy that you enjoyed everything and look forward to having you again as well!
• David Sent on 07/10/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I had my venue here, the place is beautiful they people were so very helpful the food amazing overall is a great place to hold your venue. Thank you Royal Palace Team

  I had my venue here, the place is beautiful they people were so very helpful the food amazing overall is a great place to hold your venue. Thank you Royal Palace Team

  Royal Palace Banquet Hall's reply:

  Dear David,
  
  Thank you so much for taking the time to write such kind words. We really appreciate it. We are very happy that you enjoyed everything and we were able to live up to your expectations and standards. Take care, have a wonderful day and we hope to see you again soon!
• Erin Sent on 02/09/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Had an awesome time here this past weekend. Loved the whole place and the entire team! Armen was amazing and so attentive the whole entire time along with all the servers. And the food was amazinggg.

  Had an awesome time here this past weekend. Loved the whole place and the entire team! Armen was amazing and so attentive the whole entire time along with all the servers. And the food was amazinggg.

  Royal Palace Banquet Hall's reply:

  Hi Erin! Thank you so much for your kind words. We are beyond happy to hear that you enjoyed everything and we want to let you know that the pleasure was ours! We hope to see you again soon.
• Nima Sent on 01/15/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Armin and Serj were so helpful and nice to work with. They really allowed us to have our ideal wedding and seriously helped us with the setup and price. Can't compliment them enough. Especially on a New Year's Day wedding where everyone else was going to charge 2X or 3X the amount.

  Armin and Serj were so helpful and nice to work with. They really allowed us to have our ideal wedding and seriously helped us with the setup and price. Can't compliment them enough. Especially on a New Year's Day wedding where everyone else was going to charge 2X or 3X the amount.

  Royal Palace Banquet Hall's reply:

  Thank you so much! This makes us so happy to hear that. On behalf of our whole team, I want to let you know that the pleasure was ours, and we loved working with you and helping you get everything just the way you wanted!
• Grace Sent on 01/17/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Looking forward to having our big day here. The price is great for everything they offer.

  Looking forward to having our big day here. The price is great for everything they offer.
• Jeanet Sent on 10/24/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent service Amazing venue, great food, Magical lighting and dance floor. My guest and family is wow with this place. We Highly recommend people to book there future events here.
  my wedding Day was so memorable. One of the best decision we both make!!,
  
  sincerely,
  
  Jeanet and Alan Charbonneau

  Excellent service Amazing venue, great food, Magical lighting and dance floor. My guest and family is wow with this place. We Highly recommend people to book there future events here.
  my wedding Day was so memorable. One of the best decision we both make!!,
  
  sincerely,
  
  Jeanet and Alan Charbonneau
• Rola Sent on 07/11/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Everything was absolutely perfect! The day was exactly how I imagined it. The food was amazing. My guests were pleased with the appetizers, main entre, and desserts. The hall looked amazing with the LED lights. The customer service was extraordinary. And it was everything I could have wished for. Thank you so much Armen.
  
  Bassel and Rola. June 29, 2014 wedding
  

  Everything was absolutely perfect! The day was exactly how I imagined it. The food was amazing. My guests were pleased with the appetizers, main entre, and desserts. The hall looked amazing with the LED lights. The customer service was extraordinary. And it was everything I could have wished for. Thank you so much Armen.
  
  Bassel and Rola. June 29, 2014 wedding
  
• 
  User1527436 Sent on 02/04/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Very satisfied and happy,no regrets!!! The food was great and I liked the stuff too.
  We requested different dish from what was being served and the management provided it without any hesitation. The dance floor was nothing like I have seen before. if you haven't been here, you are definitely missing out.

  Very satisfied and happy,no regrets!!! The food was great and I liked the stuff too.
  We requested different dish from what was being served and the management provided it without any hesitation. The dance floor was nothing like I have seen before. if you haven't been here, you are definitely missing out.
• Christin Sent on 07/02/2013
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  My mom and I fell in love with this place the instant we walked in! It's beautiful and the service is amazing!!! I love Armsn Nd his team. They make sure everything is perfect!!

  My mom and I fell in love with this place the instant we walked in! It's beautiful and the service is amazing!!! I love Armsn Nd his team. They make sure everything is perfect!!
• Tony Sent on 03/06/2013
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Last Friday March, 1st 2013 was my wedding at Royal Palace and the food and the service was exactley like Royal tread.. All my guest were AMAZED about the quality and the quantity and the selections of the foods.. 2 of my guest already reserved this place for their party.
  Armen is the leader of such a great place and he delivered everythings that he promissed to me about the friendly services and great food and not be worry about anyone not eating enough. He told me that he will work with me in every aspect of my party and he did.
  Before I decided for royal Palace me and my wife did check several other places and none of them could offer anthing even close to Royal Palace and everyone asking tips for the waiters and pay for the drink or even if you bring your drink you had to pay them as well,, but at Royal Palace is everything included your package and you have peace of mine all the way..
  Mr Armen,, Thank you so much for treat my guests like a Royal guests and I will always remember you as a MAN OF HIS WORDS. I want to thank your brother as well, he was checking everythings and he was on the top of every table to make sure that the table having enough foods and drinks.. I like to thank your Bartenders and all your staff.
  
  Tony & Nasrin
  
  

  Last Friday March, 1st 2013 was my wedding at Royal Palace and the food and the service was exactley like Royal tread.. All my guest were AMAZED about the quality and the quantity and the selections of the foods.. 2 of my guest already reserved this place for their party.
  Armen is the leader of such a great place and he delivered everythings that he promissed to me about the friendly services and great food and not be worry about anyone not eating enough. He told me that he will work with me in every aspect of my party and he did.
  Before I decided for royal Palace me and my wife did check several other places and none of them could offer anthing even close to Royal Palace and everyone asking tips for the waiters and pay for the drink or even if you bring your drink you had to pay them as well,, but at Royal Palace is everything included your package and you have peace of mine all the way..
  Mr Armen,, Thank you so much for treat my guests like a Royal guests and I will always remember you as a MAN OF HIS WORDS. I want to thank your brother as well, he was checking everythings and he was on the top of every table to make sure that the table having enough foods and drinks.. I like to thank your Bartenders and all your staff.
  
  Tony & Nasrin
  
  
• 
  User1095748 Sent on 02/22/2013
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  This venue is simply BREATHTAKING! As soon as I walked in, I knew this was the place for us. Everything is newly remodelled with an all White modern look to it, not to mention the LED lighting and dancefloor that illuminated the room! It was GOREGOUS!
  
  Besides the decor, The price per person was very reasonable for the amount of food they offer.It's family style serving so guest can eat what they want.All menu packages included taxes and services so there is no hidden fees , which i love.
  
  I met with Armen and he was very pleasant and helpful.
  
  Overall, the Royal Palace is everything we were looking for plus more. I would most definitely recommend this place to anyone that wants an "over the top" wedding.

  This venue is simply BREATHTAKING! As soon as I walked in, I knew this was the place for us. Everything is newly remodelled with an all White modern look to it, not to mention the LED lighting and dancefloor that illuminated the room! It was GOREGOUS!
  
  Besides the decor, The price per person was very reasonable for the amount of food they offer.It's family style serving so guest can eat what they want.All menu packages included taxes and services so there is no hidden fees , which i love.
  
  I met with Armen and he was very pleasant and helpful.
  
  Overall, the Royal Palace is everything we were looking for plus more. I would most definitely recommend this place to anyone that wants an "over the top" wedding.
• 
  User1017504 Sent on 11/16/2012
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Wonderful place to have a wedding. Service, food and decor was amazing, the staff at Royal Palace real make you feel welcome and make the night something to remember.

  Wonderful place to have a wedding. Service, food and decor was amazing, the staff at Royal Palace real make you feel welcome and make the night something to remember.
• Anna Sent on 11/16/2012
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Had my wedding here and i couldn't be more happy. Staff was amazing, food was excellent, left home one happy bride. I would recommend this hall to anyone and everyone. You wont be disappointed.

  Had my wedding here and i couldn't be more happy. Staff was amazing, food was excellent, left home one happy bride. I would recommend this hall to anyone and everyone. You wont be disappointed.
• Vera Sent on 07/20/2012
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I recently had my wedding at Royal Palace and let me start by saying that I actually have guests writing ME thank you notes for having such an awesome wedding! We chose the Royal Palace as a place that would help to bring my Anglo-European family together with my husband's Lebanese family and meld the two cutures together through a wonderful night of endless, delicious cuisine, dancing, socializing, drinking - the works! For a price that you seriously cannot beat, the Royal Palace provides open bar all night, food upon food upon food, a very attentive wait staff, a huge dance floor, dance and mood lighting already installed, all inside a huge, elegant ball-room style set up to accommodate as many guests as you could possibly want to invite! The only draw back to having a wedding in a place like this is that you have to be willing and able to give up some of the control you might want to have in planning every single little detail. Don't get me wrong, you still get to pick out what kinds of linens you want to use, make your own selections from the food menu, etc. but this really is a one stop shop venue! Complete with tabes and chiavari chairs, bar, appetizers, dinner, fruit table, dance floor, lighting, valet parking - everything! Our wedding was beautiful as well as a blast, and even though it is Armenian-owned, they were able to bring in a lot of Lebanese flavors with the food. IYour event will be beautiful if you decide to go with Royal Palace!

  I recently had my wedding at Royal Palace and let me start by saying that I actually have guests writing ME thank you notes for having such an awesome wedding! We chose the Royal Palace as a place that would help to bring my Anglo-European family together with my husband's Lebanese family and meld the two cutures together through a wonderful night of endless, delicious cuisine, dancing, socializing, drinking - the works! For a price that you seriously cannot beat, the Royal Palace provides open bar all night, food upon food upon food, a very attentive wait staff, a huge dance floor, dance and mood lighting already installed, all inside a huge, elegant ball-room style set up to accommodate as many guests as you could possibly want to invite! The only draw back to having a wedding in a place like this is that you have to be willing and able to give up some of the control you might want to have in planning every single little detail. Don't get me wrong, you still get to pick out what kinds of linens you want to use, make your own selections from the food menu, etc. but this really is a one stop shop venue! Complete with tabes and chiavari chairs, bar, appetizers, dinner, fruit table, dance floor, lighting, valet parking - everything! Our wedding was beautiful as well as a blast, and even though it is Armenian-owned, they were able to bring in a lot of Lebanese flavors with the food. IYour event will be beautiful if you decide to go with Royal Palace!
• Anna Sent on 09/02/2018
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    4.5 out of 5 rating
    4.5
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    4.5 out of 5 rating
    4.5

  I would like to express my thank you to Royal Palace team and the owner. I had an event this weekend and the service, food, was beyond what I have expected. We had such a nice time and I am looking forward having more parties there. Thank you ROYAL PALACE.

  I would like to express my thank you to Royal Palace team and the owner. I had an event this weekend and the service, food, was beyond what I have expected. We had such a nice time and I am looking forward having more parties there. Thank you ROYAL PALACE.
• 
  User2359406 Sent on 10/10/2015
  4.5 out of 5 rating

  4.5
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    3.5 out of 5 rating
    3.5
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Willing to work with us and accommodate our budget.

  Willing to work with us and accommodate our budget.
• Jennifer G. Sent on 06/18/2019
  4 out of 5 rating

  4.0
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Good response

  Didn’t go with this vendor but professional with inquiries

  Didn’t go with this vendor but professional with inquiries

  Royal Palace Banquet Hall's reply:

  Dear Jennifer thank you so much for your kind review and we are happy that you were satisfied with our customer service! We hope to work with you in the future. Have a wonderful rest of your week!
• Jackie Sent on 06/30/2014
  3.9 out of 5 rating

  3.9
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    3.5 out of 5 rating
    3.5

  Had our wedding at the Royal Palace in June.. beautiful venue, open bar, LOTS of delicious food, service, tax, everything included.. very happy. :-)

  Had our wedding at the Royal Palace in June.. beautiful venue, open bar, LOTS of delicious food, service, tax, everything included.. very happy. :-)
• Jashante C. Sent on 04/14/2022
  3 out of 5 rating

  3.0
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  Beautiful wedding but horrible service

  I had my wedding here and the wedding was beautiful. The venue itself is beautiful but the staff is the opposite. Every review I see is positive and that's mainly one of the reasons I chose this place plus the price wasn't horrible but service on the other hand was a different story. I had the venue booked for two years and the young man we dealt with in the beginning for the walk around and pricing was very nice and everything was great, however Armin the owner was not and after working with him after the venue was booked things changed regarding the package, what they could or would not do. It was hard to get ahold of him, every time we did speak he was rude and had an attitude towards me. I'm not sure if it's because I'm black or if that's just how he is in general. Either way it's not okay, I tried my best to keep my composure and not stoop to their level but come on, it's a business and I was a paying customer. During the wedding the servers and staff were rude to me and my guests, staring us down the whole time, snatching plates out of our hands. Guests weren't done with their plates they snatched them from them while they were eating. When my baker delivered my cake in the morning they very rude to her, kicked her out and would not let her use the refrigerator to store the cake. She told them it had to be cold and in the refrigerator. My cordinator was not at the venue yet but I informed him of what has happening so he could be aware. He had to go back and forth with them and they were still refusing to put the cake in the refrigerator until finally they did for a short period of time. By the time the wedding started and not long into the reception the cake was melting, leaning and when we cut the cake it was dry. There is more but I'll leave it at this. Like I said the venue is beautiful but the staff and what comes with them were not. I spent way too much money with this place to be disrespected and treated the away we were

  I had my wedding here and the wedding was beautiful. The venue itself is beautiful but the staff is the opposite. Every review I see is positive and that's mainly one of the reasons I chose this place plus the price wasn't horrible but service on the other hand was a different story. I had the venue booked for two years and the young man we dealt with in the beginning for the walk around and pricing was very nice and everything was great, however Armin the owner was not and after working with him after the venue was booked things changed regarding the package, what they could or would not do. It was hard to get ahold of him, every time we did speak he was rude and had an attitude towards me. I'm not sure if it's because I'm black or if that's just how he is in general. Either way it's not okay, I tried my best to keep my composure and not stoop to their level but come on, it's a business and I was a paying customer. During the wedding the servers and staff were rude to me and my guests, staring us down the whole time, snatching plates out of our hands. Guests weren't done with their plates they snatched them from them while they were eating. When my baker delivered my cake in the morning they very rude to her, kicked her out and would not let her use the refrigerator to store the cake. She told them it had to be cold and in the refrigerator. My cordinator was not at the venue yet but I informed him of what has happening so he could be aware. He had to go back and forth with them and they were still refusing to put the cake in the refrigerator until finally they did for a short period of time. By the time the wedding started and not long into the reception the cake was melting, leaning and when we cut the cake it was dry. There is more but I'll leave it at this. Like I said the venue is beautiful but the staff and what comes with them were not. I spent way too much money with this place to be disrespected and treated the away we were

  Royal Palace Banquet Hall's reply:

  Dear Jashante, While we do thank you for your wonderful review and words in regards to our Venue, we are saddened to hear of your experience with our staff and customer service. This is a shock to us as this is not at all what we provide for any of our guests and are shocked to hear that this was the experienced you may have received. We pride ourselves on outstanding customer service, as you mentioned and as you can see from all of our previous reviews. Our guests are always beyond happy with their full service we provide them. We were also told by many of your guests upon exit, how much they enjoyed the entire experience. But of course, this was your event and your satisfaction is important to us. We would love to get in contact with you to discuss this issue and see exactly what happened. Until then we would like to let you know in regards to the situation with the cake, we spoke with our team and were notified that the reason the cake was not stored inside of a refrigerator was because we never store full cakes inside of our refrigerators. We only store sheet cakes to keep cold until we are told to serve them. The reason your cake was not stored in the refrigerator was because full size cakes can be damaged when stored in a refrigerator, where we also store dinner items, dishes, appetizers and more. Our kitchen employees are constantly entering in and out throughout the night to grab items to serve the guests. For this reason we do not store full cakes inside of a refrigerator, as goes the same with almost any banquet hall or venue. Full cakes are always delivered and placed on the cake table inside of the banquet hall next to the head table from the moment it is delivered until the moment of cake cutting. They are never stored in the refrigerator as full cakes are large and can be damaged. Only sheet cake is ever stored inside of the refrigerator. Usually bakeries are aware of this so we do apologize for this misunderstanding. All in all, we hope to be able to speak to you to sort all of this out and come to a mutual understanding and fix any issues. Thank you.
• Rita Sent on 10/17/2016
  3 out of 5 rating

  3.0
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  I recently attended a wedding and the banquet hall is great and has excellent service EXCEPT for their VALET. DO NOT leave valuables or any items that are of value to you otherwise you will return to a car sans your personal item/belonging. THE VALET IS VERY UNTRUSTWORTHY. I had an item stolen from my vehicle this past weekend and it wasn't of any significant value. Because of this I am giving the banquet hall an average rating. If you want great reviews, clean out your staff.

  I recently attended a wedding and the banquet hall is great and has excellent service EXCEPT for their VALET. DO NOT leave valuables or any items that are of value to you otherwise you will return to a car sans your personal item/belonging. THE VALET IS VERY UNTRUSTWORTHY. I had an item stolen from my vehicle this past weekend and it wasn't of any significant value. Because of this I am giving the banquet hall an average rating. If you want great reviews, clean out your staff.
• Rachiel Sent on 04/26/2018
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Armand was very rude did not answer all questions and did not give me a packet of the breakdown, he stated when i give him $2,000 and sign the contract i will recieve a packet of the breakdown. I i have never experience such rudness. Every venue that i have visited had given me a package of what they offer even a brochure. Will not every go back....

  Armand was very rude did not answer all questions and did not give me a packet of the breakdown, he stated when i give him $2,000 and sign the contract i will recieve a packet of the breakdown. I i have never experience such rudness. Every venue that i have visited had given me a package of what they offer even a brochure. Will not every go back....

  Royal Palace Banquet Hall's reply:

  Hi Rachiel,
  
  We are so sorry to hear about this experience! I'm sure there was some sort of misunderstanding and we would like to sincerely apologize! Please go ahead and email us at info@royalpalace.la so that we can help you with everything you need every step of the way. It saddens us to hear about this experience and we want to do everything in our power to make it right and help you out. Please reach out to us at your earliest convenience so that we can make everything right!
  
  Thank you and have a beautiful rest of our evening!

Are you interested?

Send a message