RSTQ Transportation Reviews

Reviews

• Zachary R. Sent on 06/01/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great Service!

  We worked with RSTQ for our rehearsal dinner transportation. They were very easy to work with and very responsive via email. We had multiple schedule changes due to the COVID-19 Pandemic, which they were more than happy to accommodate. We ended up renting their Executive Shuttle for 28 and it was perfect. The driver was very helpful in informing us how to play music and was right on time when picking us up! Prices were very reasonable. Highly recommend!

  We worked with RSTQ for our rehearsal dinner transportation. They were very easy to work with and very responsive via email. We had multiple schedule changes due to the COVID-19 Pandemic, which they were more than happy to accommodate. We ended up renting their Executive Shuttle for 28 and it was perfect. The driver was very helpful in informing us how to play music and was right on time when picking us up! Prices were very reasonable. Highly recommend!
• Michelle Sent on 07/06/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  On Time and Organized

  RSTQ was a great investment. They were easy to work with, and ensured that the drivers had a precise schedule in advance. They helped us choose a package that fit our budget and needs. Our driver was friendly, prompt, and the van/limo was sparkling clear. Our guests were thrilled with the service.

  RSTQ was a great investment. They were easy to work with, and ensured that the drivers had a precise schedule in advance. They helped us choose a package that fit our budget and needs. Our driver was friendly, prompt, and the van/limo was sparkling clear. Our guests were thrilled with the service.

  RSTQ Transportation's reply:

  Hi Michelle,
  
  Thank you for taking the time to leave such a great review! We thank you for letting RSTQ be a part of your wedding day, and are happy to know that we provided the service you deserve! Thank you again for working with us and congratulations on everything! We hope to work with you again in the future.
• Sean B. Sent on 02/11/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  RSTQ is great! Highly Recommend!

  RSTQ's customer service was fantastic throughout our entire wedding process. They were professional and delivered everything we needed for our big day. I would highly recommend them to anyone in need of high quality wedding transportation services.

  RSTQ's customer service was fantastic throughout our entire wedding process. They were professional and delivered everything we needed for our big day. I would highly recommend them to anyone in need of high quality wedding transportation services.

  RSTQ Transportation's reply:

  Thank you so much for leaving us such a great review, and for letting RSTQ be a part of your wedding day! At RSTQ we strive to make your experience with us fun, effortless and memorable. We look forward to working with you again for any future events. Thank you again!
Are you interested?
Send a message
• Sara Sent on 10/17/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great Experience!

  We used RSTQ Transportation for our wedding to transport wedding party and family to our venue and also for our after-hour party. We used the 26 passenger party bus which was beautiful and well stocked with bottled water and champagne glasses. Booking with them was a breeze and they communicated every step of the process, letting us know when the driver was en route, etc. Our driver was prompt, courteous and professional. Would highly recommend!

  We used RSTQ Transportation for our wedding to transport wedding party and family to our venue and also for our after-hour party. We used the 26 passenger party bus which was beautiful and well stocked with bottled water and champagne glasses. Booking with them was a breeze and they communicated every step of the process, letting us know when the driver was en route, etc. Our driver was prompt, courteous and professional. Would highly recommend!

  RSTQ Transportation's reply:

  Thank you for your review and for sharing your great experience. We look forward to working with you again!
• Timeka Sent on 06/27/2017
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I would definitely book with RSTQ again. They are very professional. On the day of our wedding, the limo that we had originally booked had a maintenance issue, so they contacted us immediately to let us know that they will send an upgraded model for our wedding party. Not only that, but our driver Joel was awesome. He had to make 3 back and forth trips which was a 40 minute drive each way and he was on time, safe in his driving, and very helpful. My bridesmaids and I were the first pick up and he was patient while we were bringing everything from my hotel room down to the car. He was helping pack the car and carried bags. Even once we got to the venue, he made sure we were settled before he left. Even though we did not get the car we had originally planned for, I appreciate them taking quick action especially since they could not get a hold of us right away and the overall professionalism and friendliness of the driver definitely goes a long way. Thank you for not having a stressed out bride on her wedding day.

  I would definitely book with RSTQ again. They are very professional. On the day of our wedding, the limo that we had originally booked had a maintenance issue, so they contacted us immediately to let us know that they will send an upgraded model for our wedding party. Not only that, but our driver Joel was awesome. He had to make 3 back and forth trips which was a 40 minute drive each way and he was on time, safe in his driving, and very helpful. My bridesmaids and I were the first pick up and he was patient while we were bringing everything from my hotel room down to the car. He was helping pack the car and carried bags. Even once we got to the venue, he made sure we were settled before he left. Even though we did not get the car we had originally planned for, I appreciate them taking quick action especially since they could not get a hold of us right away and the overall professionalism and friendliness of the driver definitely goes a long way. Thank you for not having a stressed out bride on her wedding day.

  RSTQ Transportation's reply:

  Thank you for your review. It is our ambition to provide you with an enjoyable experience and wanted to insure you were satisfied with our service!
• Iris Sent on 09/26/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I used RSTQ transportation for the shuttle for the wedding party (limo) and the shuttle for the guests (bus) to and from the hotel, church, and reception - all of which were in 3 different locations. Everyone at RSTQ was super responsive and helpful via email and phone. The drivers were courteous and helpful and professional. They all arrived on time even though it was pouring on our wedding day! The limo that we used for the wedding party was clean. I would definitely recommend RSTQ for all your transportation needs!

  I used RSTQ transportation for the shuttle for the wedding party (limo) and the shuttle for the guests (bus) to and from the hotel, church, and reception - all of which were in 3 different locations. Everyone at RSTQ was super responsive and helpful via email and phone. The drivers were courteous and helpful and professional. They all arrived on time even though it was pouring on our wedding day! The limo that we used for the wedding party was clean. I would definitely recommend RSTQ for all your transportation needs!

  RSTQ Transportation's reply:

  Hi Iris, Thank you for your review. I am so glad that you were satisfied with our services and everything worked out perfectly! We look forward to hearing from you again in the future. Take care!
• Greg P. Sent on 10/23/2022
  2.4 out of 5 rating

  2.4
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    2.0 out of 5 rating
    2.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  Disappointed

  RSTQ was easy to work with; however, there were several issues which we felt jeopardized the safety of our family or caused them to think their safety was jeopardized, which we heard about throughout the course of the wedding. We hired RSTQ for our wedding in October 2022, which included a minibus to drive the bridal party around the day of the rehearsal, and two larger buses to drive passengers back and forth from the hotel to the venue in Loudoun County.
  
  During the day of the rehearsal, the bus driver we hired for my wife's family claimed he was running out of gas on the way back to their AirBNB, and scared them when he implied he didn't think he could make it back and begin looking for gas. The driver also also made comments about not being paid which made my in-laws unsure of what the driver wanted or needed. Although they made it back, they were weirded out by the experience.
  
  Then, during the wedding, the guests told us how scared they were when the buses had trouble going around a hairpin turn on side of a mountain. The passengers also expressed concern that the air brakes might have malfunctioned. As we went around to greet our wedding guests, we consistently heard how scared they were and what a terrible experience it had been. This was an error of the bus company because they did not properly navigate to the venue. The actual route had no hairpin curve and they missed the turn to our venue.
  
  The last story was the most egregious. On the way back from the wedding, one family member, who is a commercial truck driver, noticed the bus was drifting and doing over 80 miles per hour, which is reckless driving in Virginia. Other passengers commented the driver's GPS was broken and he was holding his phone to navigate. My family member went up to the front of the bus to council the driver that he was holding our families' lives in the bus, and to slow down. The only positive thing we heard about RSTQ from those who rode on their transport was that it was a good story to tell. Lastly, although the 50 passenger bus on the website looked new and shiny, they sent us a junker that looked like it has seen better days.
  
  We found RSTQ because the rates were reasonable and they were highly rated in Yelp, yet in retrospect we wish we had gone with another company.

  RSTQ was easy to work with; however, there were several issues which we felt jeopardized the safety of our family or caused them to think their safety was jeopardized, which we heard about throughout the course of the wedding. We hired RSTQ for our wedding in October 2022, which included a minibus to drive the bridal party around the day of the rehearsal, and two larger buses to drive passengers back and forth from the hotel to the venue in Loudoun County.
  
  During the day of the rehearsal, the bus driver we hired for my wife's family claimed he was running out of gas on the way back to their AirBNB, and scared them when he implied he didn't think he could make it back and begin looking for gas. The driver also also made comments about not being paid which made my in-laws unsure of what the driver wanted or needed. Although they made it back, they were weirded out by the experience.
  
  Then, during the wedding, the guests told us how scared they were when the buses had trouble going around a hairpin turn on side of a mountain. The passengers also expressed concern that the air brakes might have malfunctioned. As we went around to greet our wedding guests, we consistently heard how scared they were and what a terrible experience it had been. This was an error of the bus company because they did not properly navigate to the venue. The actual route had no hairpin curve and they missed the turn to our venue.
  
  The last story was the most egregious. On the way back from the wedding, one family member, who is a commercial truck driver, noticed the bus was drifting and doing over 80 miles per hour, which is reckless driving in Virginia. Other passengers commented the driver's GPS was broken and he was holding his phone to navigate. My family member went up to the front of the bus to council the driver that he was holding our families' lives in the bus, and to slow down. The only positive thing we heard about RSTQ from those who rode on their transport was that it was a good story to tell. Lastly, although the 50 passenger bus on the website looked new and shiny, they sent us a junker that looked like it has seen better days.
  
  We found RSTQ because the rates were reasonable and they were highly rated in Yelp, yet in retrospect we wish we had gone with another company.