Serenade Events Reviews
Reviews
3.5 out of 5 rating
3.5 out of 5 rating
30 Reviews
69% recommend it
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![Tricia]()
Tricia Sent on 11/16/2023Great String Quartet
Jeff at Serenade Events is professional and easy to communicate with. We were looking for a string quartet for our destination wedding in Las Vegas (We're a couple from CA). They had a large repertoire of songs to choose from and we knew that we had to book them! They showed up on time, played our requested songs, and really set the vibe for our guests during our ceremony and cocktail hour. We really enjoyed having them there at our wedding. I highly recommend Serenade Events to anyone who is looking for live musicians for their event! -
![Philip]()
Philip S. Sent on 08/28/2023They cancelled 3 hours before the event
We booked a string quartet in Colorado Springs well in advance of our event. I got an email (which should have been a phone call) less than THREE HOURS before our event saying they couldn't make it. They said some of their musicians got sick, and they couldn't find substitutes. I'm guessing they don't have enough artists to cover for these situations in our town yet, so I would not recommend them if live music is essential to your event in Colorado Springs.
Edit: They also disputed this review, and I had to go through a significant process to get it re-instated. -
![Kaitlyn]()
Kaitlyn E. Sent on 01/14/2024BEWARE: Musicians great, owner is SHADY
My husband and I booked Serenade Events for our wedding in August 2023. We booked them a year in advance after seeing so many positive reviews. They were initially responsive and accommodating, particularly in learning a specific song we wanted as part of our ceremony, for which we were grateful. However, even though we booked a string quartet one year in advance, only 3 musicians showed up on our wedding day. We had zero communication from Jeff about this, the musicians simply told our wedding planner that there wasn't a fourth. Jeff did not communicate with me or my wedding planner before, during, or after our wedding. He did not issue a price adjustment nor did he apologize. When we followed up with him, he initially responded to our thank you but then did not respond to our request to have a partial refund, nor did he acknowledge the error until we followed up multiple times. Once he did acknowledge the error, he agreed to issue a partial refund, then did not do so. We had to continue to follow up via email and text and we suspect the only reason he didn't ghost us is because our wedding planner ultimately contacted him as well. Given that she is well-respected and connected in the San Diego area, we believe that is the only reason we heard from him at all and ultimately finally got our refund. I will say that the musicians were awesome and ultimately it did not ruin our day; however, it was completely shady for him to send us something other than what we booked ON our wedding day, with zero communication and accountability about it. COUPLES BEWARE, would NOT recommend. -
![Emma]()
Emma H. Sent on 10/30/2023Do not recommend
I do not recommend this vendor. We recently booked a piano cello duo for our wedding ceremony and cocktail hour. I've split the review into two parts.
THE MUSICIANS: They arrived as scheduled and performed the setlist we asked for. They sounded very nice and our guests enjoyed them. They were a bit low volume during cocktail hour, and some of their tempos were quite slow. Overall we enjoyed having them and the ambience they lent.
THE MANAGEMENT / BOOKING: I am very disappointed with my experience. When I originally inquired, the owner was responsive and easy to work with. After about 4 emails back and forth we settled on a timeframe and I agreed to the named price. I paid my deposit and said I would reach out closer to our date with more details. I did so in early October (the wedding date was at the end of the month), finished our payments, and received some more responses - then nothing. I went 25 days with NO answer on confirmation of our timeline, song selection, and other logistical questions. I called, texted, and emailed. Finally, at 6:15 AM the morning of the wedding, I received a one sentence response that we were good to go. Naturally I was fearful that I had been scammed. Even a one word reply weeks earlier would have prevented all of this.
I cannot in good faith recommend booking this vendor when this is the way they conduct their business. Truly disappointing as the musicians themselves are not to blame. -
![Jenni]()
Jenni P. Sent on 04/02/2024Violinist for Sedona Wedding
I booked Serenade events back in September for my March wedding. We hired one violinist for our small wedding. Communication was great in the beginning but there was absolutely no communication aside from payments unless I initiated it. At the beginning of February I reached out for a list of music they claim to provide so we could finalize our music. I received a response in the middle of February with the list and a form to fill out regarding our event info and song selection. Once this was submitted, I never received further communication. As a bride, I would highly recommend skipping this vendor. The violinist was the only thing I was worried about not showing up the day of my wedding just because there was no communication. We requested a couple songs that weren't on their provided list and were never told if they would be possible. The violinist showed up with a broken music stand and asked if we had another one or something else she could use - totally not prepared. As I walked down the aisle, I heard multiple squawks and missed notes - these were songs that were on their provided list. We are able to laugh about it now, but honestly it was so disappointing for the price and the stress it caused. -
![Samantha]()
Samantha A. Sent on 05/19/2024Do not book!
We had high hopes for the violinist we hired from Serenade events for a small intimate wedding ceremony but we were gravely disappointed. At first, everything seemed great when we started talking to them and they were very responsive. But after we paid the deposit, things started to go very badly. Serenade events became unresponsive for 2 weeks as we desperately tried to contact them to organize logistics for the wedding. Only after threatening to dispute with the credit card companies did they finally respond. When we asked about what the violinist would need for the wedding, they said only a chair (which turned out be a lie). They also would not tell us the full name of the violinist either.
When the day of the event came, things didn’t go well. First, as it turns out the violinist had an electric violin which required a power source. We were not notified of this before. We had to scramble to find long extension cords to power the violin. When he started playing, it was clear that the violinist was not experienced at all. He kept looking up the notes for the song he was playing and the quality of his playing was very poor. There were a lot of gaps in between the songs and when we moved inside for dinner, the music was incredibly loud and we could barely hear the violin. Then after he was done playing and we were at dinner, the violinist was supposed to leave but he was waiting by the exit for almost an hour. Turns out he didn’t even have a car! He literally Ubered 100 miles from LA to Palm Springs and was struggling to find an Uber back to the city. We felt so bad for him my father gave him $100 and drove him somewhere more convenient to get picked up. This put a sour end to an otherwise beautiful wedding.
We were all buzzing from the beautiful ceremony Also, the violinist indicated that he had no point of contact upon arrival and he had difficulty finding the venue, this is after we provided the main coordinator to Serenade Events. We do not blame the violinist but Serenade Events, the company that hired him. PS I had a terrible feeling bout them from the beginning but gave them a chance because they seemed so responsive in the beginning.
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