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Quality of service
1.0 out of 5 rating
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Average response time
2.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
The staff at sewell mill needs to get a clue. I rented the cherry blossom room for an event 9 months before the actual event were to take place. When I went to get the keys 2 days before my party I discovered that SEVERAL lights were blown. You could barely see to set up the tables & decor. When I asked to have them replaced the lady told me the bulbs were located in the closet and we could replace them. EXCUSE ME! Needless to say, after complaining to my coordinator the lights were replaced the next day. But that's not the worst part. The worst part is on the day we went to set up we discovered that the kitchen is INFESTED with roaches!! Not just one or two. But hundreds! I've never seen a public place like that. And when I told the staff, all they said was "well, it is a nonprofit organization." Ok?? What difference does that make lady? It's nasty. I couldn't use the kitchen at all. It was a waste. I wish I never would have rented that place. Do not rent it unless you plan on serving bugs!!
The staff at sewell mill needs to get a clue. I rented the cherry blossom room for an event 9 months before the actual event were to take place. When I went to get the keys 2 days before my party I discovered that SEVERAL lights were blown. You could barely see to set up the tables & decor. When I asked to have them replaced the lady told me the bulbs were located in the closet and we could replace them. EXCUSE ME! Needless to say, after complaining to my coordinator the lights were replaced the next day. But that's not the worst part. The worst part is on the day we went to set up we discovered that the kitchen is INFESTED with roaches!! Not just one or two. But hundreds! I've never seen a public place like that. And when I told the staff, all they said was "well, it is a nonprofit organization." Ok?? What difference does that make lady? It's nasty. I couldn't use the kitchen at all. It was a waste. I wish I never would have rented that place. Do not rent it unless you plan on serving bugs!!
Sewell Mill Events Facility & Community Center's reply:
Hello. I was going over past reviews of Sewell Mill, we are under new management.. and I noticed that you had a horrible experience when you booked with us in 2015. We have recently renovated and I assure you that you would love the place. I do apologize for what happened in the past and would love to make it up to you.. We would like to offer you an event at our expense... Are you available to come by sometime and view the venue?