St Louis Limousine Inc. Reviews
Reviews
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3.8 out of 5 rating
3.8 out of 5 rating
14 Reviews
76% recommend it
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User1514534 Sent on 01/21/2014We used this company last month for our wedding. I just wanted to make sure credit was given where due. This company was absolutely EXCELLANT!!! We booked online and immediately received a confirmation, Our wedding coordinator dealt with Mike in the office several times and took care of our requests. The bus showed up clean, the driver was very friendly and professional. He was eager to help every step of the way, from helping us on and off the bus, holding the girls flowers, refilling out coolers with ice, etc throughout the trip. I can't express enough how smoothly things went. We also booked a get away car which they didn't charge us for after the reception. -
User2007344 Sent on 01/12/2015No problems, Arrived on time and the driver was great. The vehicle was clean and came stocked with champagne and water. The driver was very polite always open doors and held umbrella for the girls as they each walked inside. Great value and service. -
User1516607 Sent on 01/23/2014St Louis Limousine was the most reasonably priced and professional Limo company I spoke with out of the many companies I talked to. There service did not disappoint either, although we ended up being unable to stop at one of our locations for pictures due to rain (my decision) the driver obliged our request to "drive around" so we could spend time with the bridal party and relax before the ceremony. The Hummer Limo was well appointed and modern. We also used them for a towncar rental to take my husband and I back to the hotel that evening. The driver was polite and very patient with us. Enjoyed the ride and would book with St Louis Limousine again! -
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Wanda Sent on 05/25/2010We did a point to point reservation on two days.The drivers were very professional as well as prompt, friendly and attentive. I highly recommend -
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Brittney Sent on 09/28/2014I was referred to St. Louis Limousine from another vendor. The referral was actually for an individual that somewhere down the line worked or works for the company. Still confused on the connection of the individual to the company... I didn’t even know the company name until the middle of the booking process… Regardless, it was a terrible process. He would be ultra-responsive until I asked more than one question. Suddenly, he would ignore my calls, texts AND emails. I followed up each day - even a few times a day sometimes. He even had the audacity to ask for our credit card info prior to sending us a booking agreement, despite the many times we requested one. Finally, he sent a mobile picture of a booking agreement – that was enough for me to discover the company and never talk to him again!
So, I called St. Louis Limousine immediately, explained the situation, and moved on. With that, the company didn’t have anything to say on his behalf. They pretty much chucked his position in the company to a “unique one” and they too moved on. At this time, I for sure thought the BS would cease… I’ve already had to beg for an agreement, fight to pay in full at the time of booking, harass him for a call/text back, listen to the excuses of his blatant lacking email skills, etc. Plus, I now possessed a company name, manager’s contact information, and made such manager very aware of my vengeance if the crap didn’t stop. It didn’t stop but it did improve enough to continue with the booking.
Moving on to the better experience with St. Louis Limousine. The driver was on time, very nice, flexible & did everything he could to keep us on time when the Wedding Party left all bouquets at the getting-ready-location which caused us to turn around. The bus was clean & timely, the driver was polished, the booking process SUCKED. I don’t know about you but in 2014, the booking process should be the easiest. Why scare people away from your services before getting to use them? -
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Shawn L. Sent on 07/31/2014My wedding was simply perfect! The only flaw was my transportation service!!! Let me be clear.... The driver (Mark) was AMAZING!!!!!! Extremely personable & had us all laughing like crazy!!!!!
The dispatch service was horrific!!!!!!!! Rude do not even begin to describe the level rudeness!!!!! To be honest... I told the dispatcher I did not feel he was polite when I was asking to pay my money. His response to me was "Well take your money somewhere else"!!!!! If it was not for the amazing reviews I heard about Mark the driver- I would have done just that!!!! It was last minute and no one else was available. Needless to say Mark made up for it and some!!!! My appreciation cannot be expressed! One bad apple do not spoil the bunch!!!
