Emily Sent on 12/07/2016

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

Stretch Limo was very useful and accommodating to my new wife and I to get to and from the airport for our wedding and honeymoon. The drivers were promptly on time and while not very talkative, were very helpful. The owner was also very flexible in helping me apply a coupon to my scheduled pickup even after I had already arranged it. Additionally, they send the driver's name, photo, license plate, and a description of the car which was very nice and reassuring, particularly when being picked up from the airport. Their prices were unbeatable as well! I would definitely recommend this service to others.

User2406116 Sent on 11/02/2015

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

They were great to work with. We had an issue with our first transportation that cancelled on us two weeks before our wedding and Stretch Limousine was able to help us in such short notice. They provided great service.

User1450963 Sent on 11/23/2013

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

Absolutely wonderful service! Marcin and Joanna were my chauffeurs and they provided me with the best service possible. I rented the 12-passenger Chrysler 300 limousine and the 14-passenger Chrysler 300 limousine for 8 hours on October 22nd for my wedding. They picked up all of my guests from their homes, that didn't have transportation of their own, to a resort in Indiana. The limos were fully stocked with champagne, beer and some soft drinks. They even decorated both limos for the wedding on the exterior. I was honestly panicking for the entire wedding reception but Stretch Limo took care of everything and took away all of the concerns that I had in regards to transporting my guests from the North Suburbs of Chicago to my wedding ceremony at the church and then to Indiana for the wedding reception. I rented the same limos for the return trip the following day for 3 hours and they dropped off all of my guests as well. Not even a single guest complained and some were even shocked to see how elegant the limos were and how beautiful the interior was. The interior had wonderful LED Lights and the 14 passenger had a lovely red and black interior. I *loved* their service!

Michelle Sent on 08/29/2011

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

My husband and I were leery to use them based on the previous reviews we read here and on Yelp, but honestly, they were a good limo service. We rented their Chrysler 300 limo, which held all 11 members of our bridal party and our photographer. Our limo driver (I think his name was Matt) was polite and most important -- he was on time. They were able to accommodate us by arriving 15 minutes earlier than what we had originally reserved with just 2 days notice, so they can be flexible. The limo was attractive and great for photos (sans window poms or cheesy red carpet). The limo also included refreshments, champagne and flutes. The only setback we had was that one of the flutes was still dirty, but it was nothing to fuss over. There was other glassware we could use. The service didn't blow us away, but we weren't disappointed by anything either. They got us from Point A to B on time. Overall, we think that they are worth checking out and we would recommend them.

Patricia Sent on 08/25/2011

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

LOVE this company, especially compared to other limo companies in Chi City. Mike, my then boyfriend now husband, and I used them a lot for other events (airport drop-offs and pick-ups, getting to sports games, etc.) prior to making the big decision to use them for our wedding. And, like usual, they were great. It was August in Chicago - can someone say HOT?! - but both limos were comfortably a/c-ed despite the heat. We never ran out of champagne, beer, soda or ice. The car was decorated exactly as requested to match the bridesmaids' dresses. The driver was waiting for us with a smile at every turn. I have never had a problem with this company for any of my transportation needs, wedding day included, and would highly recommend it to brides in the Chicago area - like my sister next weekend... Congrats Julia! :)

Agnieszka Sent on 06/25/2011

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

We were incredibly impressed with the quality of transportation service from Stretch Limo. We ordered two white stretch limos for the whole day. One for the bridal party and one for parents. My husband negotiated an excellent rate. We can not complain. Anyway, the limos were in excellent condition, stocked with beer and lots of soda on a very hot day. We continue using Stretch limo since than. Highly recommended.

Elizabeth Sent on 09/03/2013

4.9 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
4.5 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

I think one of the scariest, most nerve-wracking vendors to book for a wedding is the limo service. There are so many mixed reviews out there, and the LAST thing you want is someone to be late or not show up.

Stretch limo is the answer! The 40 person shuttle that we rented was timely, clean, and our driver, Collin was great. I had nothing to worry about.

There was some confusion with a last minute add of a carseat, but it ended up not being a big deal. I would definitely use Stretch again for any future events.

Christopher Sent on 08/19/2011

4.8 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
4.0 out of 5 rating
Flexibility
5.0 out of 5 rating

Me and my wife Dorothy booked a beautiful chrysler 300 limo for our wedding back in May 2009. The entire experience and service was wonderful. Our driver Matt was very knowledgeable and knew the City of Chicago very well. In spite of the fact that our wedding date was in May during prom reservation, the rate was very competitive. Of course, it could have be cheaper but our overall satisfaction is high.

Suzi Sent on 11/13/2017

4.1 out of 5 rating

Quality of service
3.0 out of 5 rating
Average response time
4.0 out of 5 rating
Professionalism
4.5 out of 5 rating
Value
4.0 out of 5 rating
Flexibility
5.0 out of 5 rating

We had a mostly positive experience with this company. We ordered a black car to pick us up after our wedding reception and bring us to our hotel, and that went off without a hitch, and the driver was really nice and professional. We also ordered a limo to drive us around from place to place throughout the wedding day. The itinerary was a bit complicated so we called to confirm it a few days ahead of time- glad we did because they had it wrong in the system. We corrected it and called again to confirm once more, just in case. On the wedding day, the limo driver was professional and prompt except there was a snafu and she forgot to come pick up the bride and bridesmaids from the house and drive us to the church, and instead went to the after-ceremony photo location without any passengers. We called her and she came back to pick us up and we were only a few minutes late to the church but it was a lot of added stress! They were really good about sending the driver’s direct line, so it wasn’t a problem to correct the situation once we realized something was amiss. Not sure where the miscommunication happened but it was especially annoying since I had confirmed the route so many times ahead of the date. Besides that, though, everything went well and the driver was very accommodating! I recommend this company but make sure you have the emergency contact info on hand, just in case, as with any other wedding vendor!

Shayne Sent on 07/15/2015

3.1 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
3.0 out of 5 rating
Value
4.0 out of 5 rating
Flexibility
0.0 out of 5 rating

I didn't handle setting up the reservation, but my FIL said they were very helpful when he called (talked to two people). The actual service was great to my knowledge. The woman (I forget her name) driver was very sweet to me, and actually bought us some bottles of champagne after the ceremony. The only thing I had an issue with was that she was getting very flustered with our guests behind us honking for us as we were driving to the reception. And apparently she was on her phone SnapChat-ing during the drive. So, yeah. But other than that, it was nice.

User2188297 Sent on 06/20/2015

0.5 out of 5 rating

Quality of service
0.5 out of 5 rating
Average response time
0.5 out of 5 rating
Professionalism
0.5 out of 5 rating
Value
0.5 out of 5 rating
Flexibility
0.5 out of 5 rating

Don't bother calling. I called twice to order limo service to O'Hare and was immediately hung up on twice.

Amanda Sent on 01/21/2010

0.5 out of 5 rating

Quality of service
0.5 out of 5 rating
Average response time
0.5 out of 5 rating
Professionalism
0.5 out of 5 rating
Value
0.5 out of 5 rating
Flexibility
0.5 out of 5 rating

Horrible service. Rude driver. Incompetent company. Charged me for the hour of time that they made me late! I was in a dispute with them for nearly 5 months after my wedding! Here's the story:

I rented a fully stocked, 25 passenger limousine from Stretch Limousine Inc., for my wedding on September 5, 2009. The agreement was for a four hour rental. I spoke with the company three times prior to this date about the service expected the day of the wedding. The limousine was to pick up the Groom and groomsmen and drop at the church and then immediately return to pick of the Bride and Bridesmaids. In addition, three photography locations were given to the company on the third phone call 3 days before the wedding.

On the day of my wedding, the driver picked up the Groom and groomsmen as scheduled. He took them to the church and then waited at the church rather than returning to get the Bride and bridesmaids. It was later discovered by the Father of the Bride that people were in the limousine drinking and hanging out. This limousine was rented for transportation of my wedding party. I’m not sure who the driver allowed into the limo after dropping off the groomsmen. I made a call to dispatch inquiring about my very late limousine. My Limousine finally arrived for the rest of the bridal party around 2:30pm. My ceremony was scheduled to begin at 2pm. The driver made me an hour late for my own wedding which created hours of complications to follow.

As a result of the driver and the company’s incompetence I was rushed through my wedding photographs and had to cut many of them out entirely. The driver did not know the discussed photo locations, so one of the bridesmaids had to write them down for him. The driver was moody and rude throughout the excursion. The limousine had one bottle of champagne and 12 cans of beer. That is not appropriately stocked for a 25 passenger limousine that I paid over $1000 for. We arrived at the Swissotel for my reception at 6:15pm. We were supposed to be at the reception at 5pm. We missed the cocktail hour.

I was not provided adequate service promised for my wedding day by Stretch Limousine Inc. In fact the poor service compromised my day in too many ways to truly calculate. Don't rent from Stretch Limousine Inc., Chicago, IL!!!!!

Kelly Sent on 09/02/2010

0.1 out of 5 rating

Quality of service
0.0 out of 5 rating
Average response time
0.0 out of 5 rating
Professionalism
0.0 out of 5 rating
Value
0.0 out of 5 rating
Flexibility
0.5 out of 5 rating

BRIDES AND GROOMS STAY AWAY FROM THIS COMPANY!

Here's a copy of the review my husband put on Yelp (though Yelp filtered it out) - this says it all:

A short summary before I get into details: expensive, rude, no management accountability, inexperienced driver, disrespectful, racist? --- Yelp needs to create 0 stars for this company.

Note that the other reviews on here are probably fake or at least posted by friends of the company. Feel free to message me if you have any doubts about the legitimacy of mine.

I created my Yelp account just to give Stretch Limousine, Inc. their well-deserved review. Our experience with this company was horrible and I don't recommend that anyone foster this business' existence by renting a limousine from them. Their prices are high as it is and they require 20% gratuity up front. This would be ok if they were decent people and provided good service. This isn't the case.

My wife and I rented a 20 person Hummer for our wedding day.

I should have stayed away from this company after my initial phone call with them. As a rationale for their high prices, whoever was on the other end of the line told me that "Other companies will send anyone with a towel on their head to pick you up...". Uhhh OK... a tad bit racist are we? Unfortunately, we weren't finding availability at other companies and I brushed it off and decided to book with them.

Fast forward a few months to a week before our wedding day. I called to ask if we could make our pick-up time an hour earlier than our original contract. They agreed and re-sent me a contract via e-mail. The new contract was $60 higher than what was quoted on their website for a 5-hour Saturday. I e-mailed to have a revised contract sent with the correct price, but didn't get a response.

Fast forward to my wedding day. Here are the things that really angered me, my wife, and every member of the wedding party:
- We paid the driver in full upon pick-up at the correct 5 hour contract rate plus 20% gratuity (remember the contract was wrong, and we got no response when we tried to fix it)
- The driver shook down my father in law, the maid of honor, and a few bridesmaids for the $60. None of them had any idea about payment, so they didn't pay.
- The dispatch called me (the groom, on my wedding day) to tell me that "I owe his driver 60 bucks". I tried to explain that our contract was wrong, but he told me that "he didn't care about the website, he only cares about the contract" I told him we would pay and hung up.
- The driver failed to open the door for us 50% of the time.
- The driver ignored our warnings of flooded roads and a bad route, and wasted a good 30 min of our wedding day.
- The dispatch gave the driver the wrong contract. About 3.5 hours into our contract, the driver started pointing at his watching and telling us we were almost out of time. When we asked him what was wrong, he showed us the contract that he had (which was wrong), threw his hands up in the air, and told us to "call dispatch and figure it out".
- The driver threatened to leave us.
- I spent the next 20 min (in-between my wedding ceremony and reception) arguing with the rude dispatch guys about our contract. Big surprise, I was right and they were wrong.
- We weren't allowed to use the champagne cups in the limo because they would get dirty! What the heck!!

We tried to complain and seek some sort of remedy after this horrible experience, but they have ignored us and been dismissive of our concerns.

This has been an extremely frustrating experience. We had great service from all of our other vendors, and this company acted like they could care less about having our business or not. These guys have no respect, integrity, or accountability. Stay away if you have the choice!

Delia Sent on 07/02/2013

Quality of service
0.0 out of 5 rating
Average response time
0.0 out of 5 rating
Professionalism
0.0 out of 5 rating
Value
0.0 out of 5 rating
Flexibility
0.0 out of 5 rating

We are very disappointed with stretch limo. First, the driver wasn't very nice. Second, there was no air conditioner inside the limo (it was a very hot day!! Can you imagine?). Third, when we complained to the company, the manager won't even pick up our call. And, they promised to give us a call back but it's not happening. I would not recommend this vendor to others. DON'T USE STRETCH LIMOUSINE!!! They DON'T KNOW how to act professional.

Stretch Limousine, Inc. Reviews

Reviews

Stretch Limousine, Inc.