Sugar Hills Bakery Reviews
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4.6 out of 5 rating
4.6 Very good
4.6 out of 5 rating
59 Reviews
91% recommend it
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Quality of service 4.5 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.6 out of 5 rating
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Joseph Sent on 06/27/20175 out of 5 rating
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What an amazing cake. It was gorgeous and I couldn't of been luckier with how friendly and kind they where. I would highly, highly recommend using this bakery. Thank you so much for making our weddingsWhat an amazing cake. It was gorgeous and I couldn't of been luckier with how friendly and kind they where. I would highly, highly recommend using this bakery. Thank you so much for making our weddings -
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Patricia Sent on 09/21/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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We had a blast choosing the type of cake, the tasting was great! The gentleman who assisted us was a lot of fun and offered his thoughts on what would be the most beautiful cake for our wedding. I've heard that wedding cakes are dry a lot of the time, ours was NOT dry at all. It was delicious!We had a blast choosing the type of cake, the tasting was great! The gentleman who assisted us was a lot of fun and offered his thoughts on what would be the most beautiful cake for our wedding. I've heard that wedding cakes are dry a lot of the time, ours was NOT dry at all. It was delicious! -
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Sarah Sent on 08/06/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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We used Sugar Hills Bakery for our sweet table at our wedding reception. The selection of dessert trays was great and we were able to purchase a nice variety of sweets that were very popular with our guests!We used Sugar Hills Bakery for our sweet table at our wedding reception. The selection of dessert trays was great and we were able to purchase a nice variety of sweets that were very popular with our guests! -
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Amela Sent on 08/22/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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We went through Sugar Hill because our banquet hall had them as their cake caterer and I know why!
We went to the tasting we were given a whole book of cakes and we looked through them all and chose our cake. Any adjustments we wanted to make, there was no problem at all. And the consultant was so helpful in telling us what flavors taste best together for the cake and fillings and he also helped us out with the cake icing decision. His opinion helped guide us to the perfect cake.
And for the big day, the cake was so perfect! It was EXACTLY what we had talked about and the taste was absolutely delicious. Thank you Sugar Hills for making me and all my guests so pleased with our wedding cake.We went through Sugar Hill because our banquet hall had them as their cake caterer and I know why!
We went to the tasting we were given a whole book of cakes and we looked through them all and chose our cake. Any adjustments we wanted to make, there was no problem at all. And the consultant was so helpful in telling us what flavors taste best together for the cake and fillings and he also helped us out with the cake icing decision. His opinion helped guide us to the perfect cake.
And for the big day, the cake was so perfect! It was EXACTLY what we had talked about and the taste was absolutely delicious. Thank you Sugar Hills for making me and all my guests so pleased with our wedding cake. -
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Jennifer Sent on 04/25/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We went through Sugar Hills Bakery in Chicago for our wedding cake, since they are partnered with the Lido Banquets on Milwaukee Ave.
There were so many options to choose from, and they gave us a nice big book to look at a couple months before our wedding. My husband and I already had an idea of the cake we wanted...so we took a risk and asked if they could do it for us! The manager was so awesome in accommodating our request, and I thought it would be difficult, since we had a Beauty and the Beast themed wedding. I printed a picture of the cake from the movie, and showed him our cake topper, and he said it would be no problem!!!!
Two weeks before our wedding, I dropped off the cake topper, paid an awesome price for our three tiered cake, and when I saw it on our wedding day, it couldn't have been more PERFECT.
Thank you Sugar Hills, for making our wedding cake as beautiful as we imagined it! All of our guests absolutely LOVED the raspberry lemon flavor, and we ate ALL of it! haha.
Luckily, my parents live down the street from this bakery, so I will be coming in to eat more of their French Macarons and other amazing sweets that they have in there. Thank You for being amazing!!! ^_^We went through Sugar Hills Bakery in Chicago for our wedding cake, since they are partnered with the Lido Banquets on Milwaukee Ave.
There were so many options to choose from, and they gave us a nice big book to look at a couple months before our wedding. My husband and I already had an idea of the cake we wanted...so we took a risk and asked if they could do it for us! The manager was so awesome in accommodating our request, and I thought it would be difficult, since we had a Beauty and the Beast themed wedding. I printed a picture of the cake from the movie, and showed him our cake topper, and he said it would be no problem!!!!
Two weeks before our wedding, I dropped off the cake topper, paid an awesome price for our three tiered cake, and when I saw it on our wedding day, it couldn't have been more PERFECT.
Thank you Sugar Hills, for making our wedding cake as beautiful as we imagined it! All of our guests absolutely LOVED the raspberry lemon flavor, and we ate ALL of it! haha.
Luckily, my parents live down the street from this bakery, so I will be coming in to eat more of their French Macarons and other amazing sweets that they have in there. Thank You for being amazing!!! ^_^ -
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Kasia Sent on 09/14/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Sugar Hills Bakery did our wedding cake and sweet table on 9/5/2015 and they were AMAZING!!!!!!! Everything looked and tasted incredible!!!! We got so many compliments all night and we are still getting compliments!! Thank you so much Sugar Hills!!!Sugar Hills Bakery did our wedding cake and sweet table on 9/5/2015 and they were AMAZING!!!!!!! Everything looked and tasted incredible!!!! We got so many compliments all night and we are still getting compliments!! Thank you so much Sugar Hills!!! -
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User5838949 Sent on 10/12/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Sugar Hill worked with our venue (Mirage Banquets) to get us our wedding cake. We had a huge variety to choose from in terms of design, cake flavor, and cake filling. We had no complaints! Thanks so much Sugar Hill! :)Sugar Hill worked with our venue (Mirage Banquets) to get us our wedding cake. We had a huge variety to choose from in terms of design, cake flavor, and cake filling. We had no complaints! Thanks so much Sugar Hill! :) -
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User2241867 Sent on 07/25/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Sugar Hills was contracted with my caterer to provide our wedding cake, so I don't know much about the cost. I loved my cake and everything about it!!! At the tasting, we got to sample a good selection of what they had to choose from. It was hard to narrow it down, but we were able to mix and match different cake and filling flavors. We had vanilla and chocolate cake with raspberry and chocolate buttercream layers. Every bite was a little different than the last and very tasty. The cake was decorated beautifully and professionally. The frosting colors matched our wedding colors nicely. They have a book of cake designs to pick from, and for my cake I mixed elements of 2 different designs. It turned out more beautiful than I could imagine. We got to take the whole top layer of the cake home at the end of the night - a sweet surprise!Sugar Hills was contracted with my caterer to provide our wedding cake, so I don't know much about the cost. I loved my cake and everything about it!!! At the tasting, we got to sample a good selection of what they had to choose from. It was hard to narrow it down, but we were able to mix and match different cake and filling flavors. We had vanilla and chocolate cake with raspberry and chocolate buttercream layers. Every bite was a little different than the last and very tasty. The cake was decorated beautifully and professionally. The frosting colors matched our wedding colors nicely. They have a book of cake designs to pick from, and for my cake I mixed elements of 2 different designs. It turned out more beautiful than I could imagine. We got to take the whole top layer of the cake home at the end of the night - a sweet surprise! -
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Ryan Sent on 05/25/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Friendly, professional and a pleasure to work with! Thank you guys!!Friendly, professional and a pleasure to work with! Thank you guys!! -
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Abby Sent on 04/26/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Sugar Hills made our wedding cake for our wedding on April 10th, 2015. We were so happy with how it looked and it tasted incredible! We did a combination of vanilla and salted caramel, yum! We were pleased with our pre-wedding consultation at the Chicago Sugar Hills location. The staff was friendly, patient, professional and helpful. My husband and I would highly recommend using Sugar Hills Bakery.Sugar Hills made our wedding cake for our wedding on April 10th, 2015. We were so happy with how it looked and it tasted incredible! We did a combination of vanilla and salted caramel, yum! We were pleased with our pre-wedding consultation at the Chicago Sugar Hills location. The staff was friendly, patient, professional and helpful. My husband and I would highly recommend using Sugar Hills Bakery. -
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User1832265 Sent on 09/27/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Love the chocolate cake. I'm not a chocolate lover but their chocolate cake it so awesome loved it. Thank you for the Baker. ..Love the chocolate cake. I'm not a chocolate lover but their chocolate cake it so awesome loved it. Thank you for the Baker. .. -
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Brigitte Sent on 08/11/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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I had my wedding cake and also a dessert buffet through sugar hills. Everything turned out amazing and tasted great! The cake was everything that we had asked for!!I had my wedding cake and also a dessert buffet through sugar hills. Everything turned out amazing and tasted great! The cake was everything that we had asked for!! -
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Christina Sent on 08/21/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Got the cake from the Addison location on chicago. New location great service! Cake arrived a bit late which I have yet to get a credit for..Got the cake from the Addison location on chicago. New location great service! Cake arrived a bit late which I have yet to get a credit for.. -
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Erica Sent on 08/22/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We brought a photo to our meeting, they had no problem matching the specific scroll design we wanted. The cake at the wedding was perfect, and tasted AMAZING. I had several people tell me it was the best wedding cake they have ever had and I agree! It was so good we didn't even save the top layer, we ate if ourselves the week after our wedding and plan to order a fresh cake from them on our anniversary. We did our deposit and final payment over the phone and had no problems. Great value, hundreds of dollars less than another extremely popular bakery in another town. Great value on delivery too considering our venue was almost an hour from the bakery. Their tasting cake and prices were way better and it was a no brainer. Highly recommend!We brought a photo to our meeting, they had no problem matching the specific scroll design we wanted. The cake at the wedding was perfect, and tasted AMAZING. I had several people tell me it was the best wedding cake they have ever had and I agree! It was so good we didn't even save the top layer, we ate if ourselves the week after our wedding and plan to order a fresh cake from them on our anniversary. We did our deposit and final payment over the phone and had no problems. Great value, hundreds of dollars less than another extremely popular bakery in another town. Great value on delivery too considering our venue was almost an hour from the bakery. Their tasting cake and prices were way better and it was a no brainer. Highly recommend! -
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Jada Sent on 07/01/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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My cake was awesome! It was perfect and everything I asked for!! Everyone loved it and the pictures are perfect!My cake was awesome! It was perfect and everything I asked for!! Everyone loved it and the pictures are perfect! -
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Mark Sent on 11/06/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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We got our wedding cake from Sugar Hill and it was probably the best cake I ever tasted! When we did out tasting they let us sample SEVERAL different types of cakes and fillings and I must say that was one of my favorite parts of the wedding planning! Well done!We got our wedding cake from Sugar Hill and it was probably the best cake I ever tasted! When we did out tasting they let us sample SEVERAL different types of cakes and fillings and I must say that was one of my favorite parts of the wedding planning! Well done! -
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Amy Sent on 09/03/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My reception venue used Sugar Hills Bakery for its cake package. While it's a little bit further out, it was definitely worth the drive. We went in for the tasting and was given a little bit of everything to try in little plastic cups. After tasting everything, we chose alternating layers of white and chocolate cake plus mango and chocolate buttercream. Their buttercream is fantastic - light and rich at the same time! The secret is that they use REAL butter, and not shortening or some other artificial binder. We also got to chose our cake design from a huge binder of different styles they were able to offer at no additional charge. You can also bring in a photo and they can replicate. So all those things make Sugar Hills Bakery wonderful, but the icing on the cake (pardon my pun) is that they made the top layer of the cake, per our request, gluten free. Very few bakeries are able to do this, but Sugar Hills Bakery executed this flawlessly. Also luckily for us, they have a non-wedding bakery in the northwest burbs which is much closer to us. We will be using them for our specialty baked goods from now on!My reception venue used Sugar Hills Bakery for its cake package. While it's a little bit further out, it was definitely worth the drive. We went in for the tasting and was given a little bit of everything to try in little plastic cups. After tasting everything, we chose alternating layers of white and chocolate cake plus mango and chocolate buttercream. Their buttercream is fantastic - light and rich at the same time! The secret is that they use REAL butter, and not shortening or some other artificial binder. We also got to chose our cake design from a huge binder of different styles they were able to offer at no additional charge. You can also bring in a photo and they can replicate. So all those things make Sugar Hills Bakery wonderful, but the icing on the cake (pardon my pun) is that they made the top layer of the cake, per our request, gluten free. Very few bakeries are able to do this, but Sugar Hills Bakery executed this flawlessly. Also luckily for us, they have a non-wedding bakery in the northwest burbs which is much closer to us. We will be using them for our specialty baked goods from now on! -
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Agata Sent on 09/12/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Our cake was actually included in our venue and we are extremely happy it was because this bakery is awesome!! we also ordered sweet table from them and sweets were exceptional also. Cake was beautiful! We had people asking if it is real it was so nice!!! it was delish too! great choices, very professional and most importantly - yummy!Our cake was actually included in our venue and we are extremely happy it was because this bakery is awesome!! we also ordered sweet table from them and sweets were exceptional also. Cake was beautiful! We had people asking if it is real it was so nice!!! it was delish too! great choices, very professional and most importantly - yummy! -
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User1229317 Sent on 07/06/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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They worked with me & for me to make my wedding so beautiful! I couldnt have asked for a better team to have made the day more of a success! They still keep in touch to see how were doing, thanks again for making us feel so special!They worked with me & for me to make my wedding so beautiful! I couldnt have asked for a better team to have made the day more of a success! They still keep in touch to see how were doing, thanks again for making us feel so special! -
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Amber Sent on 10/23/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Not only did they do our wedding cake (which was delicious and beautiful) they did my grooms cake and that turned out exactly as I pictured it! My husband was so thrilled and surprised by it!Not only did they do our wedding cake (which was delicious and beautiful) they did my grooms cake and that turned out exactly as I pictured it! My husband was so thrilled and surprised by it! -
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Mark Sent on 11/24/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Mirage Banquets uses Sugar Hill Bakery for their wedding cakes so that is who we went with to make ours. We planned the wedding from Phoenix, AZ and were able to only visit the bakery once in May before the wedding. We actually went on a Friday when there is no cake tasting and did not have an appointment. Even though I did not have an appointment, they were very welcoming and let me look through several books to pick out the cake design. I then sat with someone from the bakery to pick out colors and flavors. I did this in about 15 minutes and had my fingers crossed that the finished product would be beautiful and it was! Our cake was 5 tiers and it was beautiful and tasted delicious. Plus the price was amazing! I would recommend this bakery to anyone looking!!Mirage Banquets uses Sugar Hill Bakery for their wedding cakes so that is who we went with to make ours. We planned the wedding from Phoenix, AZ and were able to only visit the bakery once in May before the wedding. We actually went on a Friday when there is no cake tasting and did not have an appointment. Even though I did not have an appointment, they were very welcoming and let me look through several books to pick out the cake design. I then sat with someone from the bakery to pick out colors and flavors. I did this in about 15 minutes and had my fingers crossed that the finished product would be beautiful and it was! Our cake was 5 tiers and it was beautiful and tasted delicious. Plus the price was amazing! I would recommend this bakery to anyone looking!! -
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Christina Sent on 04/11/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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our cake was soooo tasty! everyone loved it! the way they decorated it was better than we imagined and it had our fall theme incorporated! :)our cake was soooo tasty! everyone loved it! the way they decorated it was better than we imagined and it had our fall theme incorporated! :) -
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User905643 Sent on 08/20/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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From the taste testing that we did at their shop to the final product (which even the mother-of-the-bride approved of) this vendor exceeded our every expectation. Highly recommend them! We will be going back on our one year anniversary to get cupcakes as a reminder!From the taste testing that we did at their shop to the final product (which even the mother-of-the-bride approved of) this vendor exceeded our every expectation. Highly recommend them! We will be going back on our one year anniversary to get cupcakes as a reminder! -
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Ilona Sent on 01/04/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Sugar Hills bakery made our wedding cake and pastries for our sweet table on our wedding day! The cake turned out delicious and it looked beautiful. We received a lot of compliments on our wedding cake!Sugar Hills bakery made our wedding cake and pastries for our sweet table on our wedding day! The cake turned out delicious and it looked beautiful. We received a lot of compliments on our wedding cake! -
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Marianna Sent on 07/12/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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We had to go through them for our cake because of the hall we were at. Unfortunately I had forgotten this detail until the week of the wedding and they were totally booked for appointments. I knew exactly what I wanted and they TOTALLY worked with me to get the cake together! The cake was BEAUTIFUL and tasted great!We had to go through them for our cake because of the hall we were at. Unfortunately I had forgotten this detail until the week of the wedding and they were totally booked for appointments. I knew exactly what I wanted and they TOTALLY worked with me to get the cake together! The cake was BEAUTIFUL and tasted great! -
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