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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Unprofessional, untrustworthy, confusing, and just plain rude!
My experience with Sunshine Florist in Oakwood, Georgia was a nightmare that I would never wish on any bride! The service and treatment I received from Resia with Sunshine Florist was horrific and caused me and my family extreme stress and anxiety before, during, and after the happiest day of my life. Listed below is a brief summary of the service I received:
The set up - they did not set up everything as it was listed in the contract and reviewed over and over again with them. Nor did they supply all the decor outlined in the contract.
-Missing items – did not supply all items listed in our contract and paid extra to have. Some items include: mothers wristlets, groomsmen boutonniere and natural flowers, tied ribbon on tables and “No seat chart” sign.
-Took items with them when they left – third bouquet and a few signs that I brought.
-Did not clean up, even though it is in the contract.
-Communication – it was hard to get in touch through multiple emails and phone calls. When we did get in touch it felt very rushed and more confusing than when the conversation started.
-Never received designer
-Being rude and causing unnecessary stress to guest, bride, and bridal party. Pulled tablecloth out from under guest with no words during reception, did not put label on adult cocktail when asked to and was told to just tell everyone themselves, contacted bride night before wedding that they were not going to set up tables, rudely rushed bride and groom to cut cake an hour early, verbally attacked mother of bride moments before ceremony stating that they did not have the mothers wristlets even though I paid extra to have them, took down ceremony décor moments after ceremony and before pictures were taken then proceeded to blamed the photographers, talking loudly in front of guests about mother of the bride not paying for mother wristlets even though we have a statement from them, and Friday before wedding, after stating we could bring items over early that they were responsible for putting out, she acted as if she had no idea we were bringing them and proceeded to argue with us, called us liars and told the bride that “nothing was perfect” and when the bride stated we would just bring the items ourselves she stated that “it seemed to be stressing me out, so they would just take care of it”.
Honestly, I am still in shock and disbelief of the treatment I received. It was clearly unacceptable, and I had no other choice but to request half my money back for items not received, services not performed, overall performance, and causing unnecessary stress and displeasure. But after several attempts (emails, certified letter) to contact them and a complaint with BBB, they have chosen to simply ignored me and have made no attempt to make things right. No explanation and no apology!
My experience with Sunshine Florist in Oakwood, Georgia was a nightmare that I would never wish on any bride! The service and treatment I received from Resia with Sunshine Florist was horrific and caused me and my family extreme stress and anxiety before, during, and after the happiest day of my life. Listed below is a brief summary of the service I received:
The set up - they did not set up everything as it was listed in the contract and reviewed over and over again with them. Nor did they supply all the decor outlined in the contract.
-Missing items – did not supply all items listed in our contract and paid extra to have. Some items include: mothers wristlets, groomsmen boutonniere and natural flowers, tied ribbon on tables and “No seat chart” sign.
-Took items with them when they left – third bouquet and a few signs that I brought.
-Did not clean up, even though it is in the contract.
-Communication – it was hard to get in touch through multiple emails and phone calls. When we did get in touch it felt very rushed and more confusing than when the conversation started.
-Never received designer
-Being rude and causing unnecessary stress to guest, bride, and bridal party. Pulled tablecloth out from under guest with no words during reception, did not put label on adult cocktail when asked to and was told to just tell everyone themselves, contacted bride night before wedding that they were not going to set up tables, rudely rushed bride and groom to cut cake an hour early, verbally attacked mother of bride moments before ceremony stating that they did not have the mothers wristlets even though I paid extra to have them, took down ceremony décor moments after ceremony and before pictures were taken then proceeded to blamed the photographers, talking loudly in front of guests about mother of the bride not paying for mother wristlets even though we have a statement from them, and Friday before wedding, after stating we could bring items over early that they were responsible for putting out, she acted as if she had no idea we were bringing them and proceeded to argue with us, called us liars and told the bride that “nothing was perfect” and when the bride stated we would just bring the items ourselves she stated that “it seemed to be stressing me out, so they would just take care of it”.
Honestly, I am still in shock and disbelief of the treatment I received. It was clearly unacceptable, and I had no other choice but to request half my money back for items not received, services not performed, overall performance, and causing unnecessary stress and displeasure. But after several attempts (emails, certified letter) to contact them and a complaint with BBB, they have chosen to simply ignored me and have made no attempt to make things right. No explanation and no apology!
RLM Affairs's reply:
We did not have this wedding at our Venue. We did not have this wedding at our Venue. We did not have this wedding at our venue.
