Susan Deborah Bridal Reviews
Reviews
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3.2 out of 5 rating
3.2 out of 5 rating
22 Reviews
64% recommend it
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Alexa Sent on 08/24/2021
Fabulous from start to finish!
Cella and her team were absolutely wonderful from start to finish! Cella took one look at me at my initial meeting and knew what style I was envisioning and helped me find the perfect dress. She only carries top designers from America, Canada or Israel and the quality of the designers she carries is unmatched. Cella knows what she’s doing and is a wealth of knowledge. My Sareh Nouri dress was flawless on me and is so classic and timeless. Cella took measurements and it was custom made for my body. Cella also helped my mother find her mother of the bride gown! My mother looked fabulous and is also so happy with her look on my wedding day. Thank you Cella and thank you to your wonderful team! -
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Alexa Sent on 08/24/2021
Fabulous from start to finish!
Cella and her team were absolutely wonderful from start to finish! Cella took one look at me at my initial meeting and knew what style I was envisioning and helped me find the perfect dress. She only carries top designers from America, Canada or Israel and the quality of the designers she carries is unmatched. Cella knows what she’s doing and is a wealth of knowledge. My Sareh Nouri dress was flawless on me and is so classic and timeless. Cella took measurements and it was custom made for my body. Cella also helped my mother find her mother of the bride gown! My mother looked fabulous and is also so happy with her look on my wedding day. Thank you Cella and thank you to your wonderful team! -
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User1494590 Sent on 01/04/2014The two women at Susan Deborah Bridal are INCREDIBLE. I was very nervous about finding the right dress for my body and I only tried on two and felt like a princess. I can't express how good they are at not only helping you find your perfect dress but making it yours. Both my sister and I got our wedding dresses there and could not have been happier. -
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April Sent on 02/23/2021Found my dress here!
Susan Deborah Bridal was the last of 4 bridal shops we checked out during my search for the perfect dress. It was the one! What I loved about my experience here, was that I could actually browse for my own gowns with the help of the employees. They let me pick some and they chose some. Since it is a small store, they gave me special attention and allowed me to take my time, I never felt rushed at all like I did at Heart to Heart Bridal. The gowns here are gorgeous, couture but obviously expensive, so only go here if you have a budget of 3k+. My dress was over my budget and I probably shouldn't have tried it on :) But in that regard, the girl helping me tried to only show me gowns in my budget but I insisted on this one, I just had a feeling and I was right! I chose a gorgeous Eve of Milady ball gown and am so happy with my choice, everyone was amazed by it! I loved working with the seamstress here, she was so honest and talented, a true natural with alterations. At times she was "too" honest which I fully appreciated but that seems to be the reason for some negative reviews. I thought she wanted the best for me, and she even made me the cutest mask from the extra materials on my gown! The owner gave me great tips for my under garments and accessories, they know what they are talking about! They also had sanitizer at the ready and were safe about wearing masks. My only cons are: They need more plus size samples, I had to squeeze into size 10-12 for every dress I tried on. The prices seem higher than average, even for couture. Especially for accessories or bridal party/ MOB dresses. For example, since I am plus sized there was an extra $300-600 added on to the final cost for extra material. I think this is a standard practice but it seems high. Also the accessories like the veil ran higher than I saw at other shops. The veil I tried on in the store seemed higher quality than the one I received and although I loved it, not sure it was worth the $900 price tag. There was no brand name on the veil. Also for the price, their gowns should come in a higher quality garment bag. My garment bag looked cheap and was falling apart, plus the plastic hanger broke under the weight of my dress. If I'm spending a huge chunk of my wedding budget here, there need to provide more high quality accessories. My other con is I wish they tried multiple times to reach me about my dress arriving. I accidently deleted the first message thinking it was spam, and turns out when I called to check my dress had arrived 6 weeks ago! Multiple calls would be nice! Overall, if you are looking for couture gowns this is one of the only places to go in the Rochester area. Trust their opinions but keep an open mind to finding accessories elsewhere unless you fall in love with something there. You will get extra attention here and can take your time shopping unlike most bridal shops, they make you feel beautiful no matter your size, highly recommend! -
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Angela C. Sent on 06/21/2022
Run for your wallet and emotional sanity
I had picked out my dream dress almost two years ago. At which time my complete measurements were taken and the dress was going to be constructed based on my measurements with a few changes in design. We were moving the back of the dress all the way down to my lower back. The dress came in and because it was supposed to be completely fitted to my body I was expecting the alterations to be the hem and bussel. The back was not as low as I wanted but they said they couldn’t go that low or it would ruin the structure of the dress… even though that’s not what they told me when they approved the move. When we tried the dress on before the bottom was hacked it was in triangle shapes like a 5 year old had cut it my mom obviously freaked out because it looked awful for an expensive dress at which time they said they would fix it there was also a fold in the middle of the dress that made me look like there was a roll in my stomach, I am 5”11 and weigh 128lbs therefore I was not having it, they said they would fix is when I came back by the 9th to pick up the dress because my wedding was the 11th. I had gone back only to try on the dress and have the same issue. They claimed to have fixed it but clearly it was not they said I could come back in an hour and it would be fixed. I live an hour away so I had to find some place to go while it was done I came back and it was fixed however I could tell the sides by my legs were a little loose but at this point I’m already in tears because it’s two days before my wedding and it’s not fitting the way I want. As I was going to leave they tried to hit me with a $700 alteration bill some of which my mother had already paid saying sides and what not I said why does it say you did the sides when the dress was measures to me and should be trailered to me and nothing was done with the sides since it didn’t fit all the way anyway? She said they would fix it but I was balling my eyes out because I wasn’t going to let them do more harm to the dress… as I’m crying the owner is in the back on the computer laughing looking at pictures on the internet with her assistant they wouldn’t let me leave without paying for the alterations I don’t believe they ever did or should have had to expect the hem and bussel. They also had my vail rapped in a hanger and in a closed bag. I never opened the bag before getting to my wedding venue to find holes in my vail…… unbelievable for a $900 vail….. they were completely insensitive and did not care at all plus they kept pulling charges out of no where. I would NEVER use them again. They took what was supposed to be the most exciting time of my life and turned it into the biggest money grab making me an emotional wreck before my wedding -
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Denise N. Sent on 11/14/2020Susan Deborah was more like Susan D'Horrible
If you want to be treated with utter disrespect, then make yourself an appointment. In a nut shell I was told that their dress start at $5000.00 and I should either order a Bridesmaid dress or go to Davids Bridal. So instead I went to Silk Boutique and not only was I treated like a queen, I spent double what my original budget was. -
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Paula J. Sent on 06/17/2019Run away now
Short story: RUN AWAY NOW. If I could give zero stars, I would! You will not be treated with respect. Horrible service. They talk down on you. We were rushed out of there. And they do not care what you are looking for, only what THEY think will look good on your body.
Long story: We booked an appointment at Susan Deborah to look for a wedding dress. We entered the store and were met with the older woman (presumably the owner) and did not even get a 'hello'. No small talk, no 'how are you', not even the question of what type of dress are you looking for or talks of budget. Off to a great start.
She immediately brings the bride over to some dresses and starts looking at them. The woman starts pulling dresses, still not really saying much or asking the bride her preferences. The bride starts talking about the style of dresses she likes. The woman responds saying how she will pick dresses that she thinks will look good on her. Ok, judgy. Next, the bride mentions her budget. The woman turns and says "All our dresses are made in the US and are high quality. For your budget you can get a dress from China". She turns and continues to pick out dresses for the bride without considering her thoughts or opinions.
So, after learning her dresses are all $3,000 + we (bridesmaids and family) start pulling dresses ourselves. This is one of the brides' first appointments, so we are still trying to figure out what fit and style she likes. We explained this to the woman. The bride asks if we can just leisurely look around and pick some dresses. She snapped back and said "NO do not touch the dresses. I am trying to find something you can afford."
Looking back, I'm not sure how we didn't walk out right there and there.
Onto the dress fitting, where the bride tries on a couple of dresses that do not even fit over her head. She is very average sized, maybe a size 6, but I think all the dresses in the shop were a size 0 or 2. At one point I go to grab a dress that looks like something the bride would like. The woman comes over and says "No, she can only try on 5 dresses". She did not tell the bride this. And what shop has a 5-dress rule? So, what next, if we didn't find The One, we're SOL? It was obvious she just wanted us to leave. I have never heard of booking an appointment for a time frame yet only being allowed to try on a certain number of dresses.
We were out of there within 15 minutes. We all left angry and frustrated. What a waste of time. To the shop owner: Do not treat your clients like they are lesser than you. If you were welcoming and listened to the bride's preferences, you never know, you could have sold the bride on a dress over her budget.
I do not know how this woman keeps business. Please save yourself the stress and DO NOT GO HERE. You will not be treated with respect. -
User1093735 Sent on 02/19/2013When we arrived at the store we were greeted so warmly by and elderly lady with an accent. She asked my sister when and where she was having her wedding. She picked out two big ball gowns and quickly turned down my sister after she asked for one with lace. The lady was pushy but still very nice. After my sister tried on the second gown the old lady asked my parents if they had a price point and my parents told her 2,000 but if she found something she really liked they would talk about it. Well at that point our appointment was as good as over she shouted in disgust "I have nothing for you in that price range not even close!" She made my parents feel awful. I think she could have handled herself in a more polite and professional manner. The thing is she didn't even give anyone time to explain that my sister was going to contribute as well and that her price point would have been well over 2,000 dollars. They must make enough money there because they turn away people a lot. There was a group of people in front of us who left upset. -
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Lisa Sent on 09/03/2009Do yourself a favor and don't get your dress there! The owner and seamstress were incredibly rude! The seamstress did such a horrible job altering my dress that she absolutely ruined it! She was a complete moron! She told me she does A+ work sometimes and sometimes she does a C but she'll do her best. The work on my dress gets an F!!!! She kept saying she would make it better but it was unwearable! The gusset she put was a different color than the dress! Finally I gave up 3 days before the wedding because I knew she wouldn't have it ready ontime if I kept counting on her so I had to go dress shopping 3 days before my wedding. These women caused me far more stress than a person should endure before their wedding!!!! They won't even refund my money because the dress has been altered....even though the alterations ruined the dress! You should go to Heart to Heart Bridal in Manchester. That is where I went 3 days before my wedding and she had the dress perfect and ready the next day! (I decided to go there because that's where my mom got her dress for my wedding and loved it there!)
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