Sweet Treats by Leigh Reviews
Reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
4.5 out of 5 rating
4.5 out of 5 rating
10 Reviews
91% recommend it
-
![Nechole]()
Nechole H. Sent on 06/05/2019Wedding Cake
Leigh was so sweet and went out of her way to make sure our day was special. She not only made our cake but was able to deliver it to the restaurant we chose. It was so delicious and beautiful. Thanks Leigh!!! -
-
Nicole M. Sent on 12/22/2018
Delicious! And amazing gluten free options!
We are so happy we chose Sweet Treats by Leigh for our wedding. It was a huge bonus since I am gluten free. Her gf cupcakes and cakes are delicious! We went with a small gf cake for us to cut, then regular 100+ various cupcakes. They turned out so great and Leigh was super easy to work with! We would HIGHLY recommend! -
-
User2383907 Sent on 10/22/2015Makes beautiful cakes and taste delicious. Arrived on time and was just the way I pictured! -
User2090507 Sent on 04/07/2015Although they only provided 3 flavors to choose from the cake was delicious. Everyone at the wedding commented on it. Every piece was quickly devoured. -
![Madison]()
Madison A. Sent on 04/22/2020Astonishingly Rude and Belittling
I cancelled my small wedding due to COVID-19. I decided to get married at home in quarantine instead.
I had ordered a very small wedding cake for my reception ($165), and I cancelled it more than 30 days out. Leigh offered to reschedule which I appreciated, but I informed her that I was simply cancelling the party. I asked for a PARTIAL refund. According to her policy, $100 was due to reserve the date and nonrefundable, but I had paid in full as my cake was pretty cheap. I asked for the final $65 refunded.
She then completely ignored me. I sent her a follow up email requesting that she honor her own policy. Again she ignored (weeks passing in between emails). Finally, I asked if we could order a cake since she clearly wasn't refunding me, and I had paid for a cake.
Finally she replied and her email was nasty to say the least. Here's one of her very particularly condescending bits: " through all of this I wanted to get mad but that would not help the situation at all, so as I thought on it and prayed about it, I realized that I needed to pray for YOU instead of being upset. I hope you never have any bad situations come your way especially when they are completely out of your control."
I think she forgot that COVID-19 has impacted me just like it has her? I actually lost my grandmother suddenly to it. While I welcome prayers, especially in a tough situation, telling me I need prayer for asking her for a partial refund is incredibly rude.
It's really not about the $65, it's about professionalism and integrity. I am shocked that a vendor could be so rude to a client who is suffering in similar ways. I never asked for a full refund, or even half. I simply wanted the small portion returned to me since we aren't using her services. Almost all of my other vendors have been extremely kind and willing to refund partially since this situation is out of everyone's control.
The selfishness, unprofessionalism, lack of communication, and general demeaning tone, is absolutely unacceptable of a vendor on one of your most special days. I hope that when it comes time for you to choose a cake vendor, you do not consider Sweet Treats by Leigh. Save yourself a headache.Sweet Treats by Leigh's reply:
I apologize for what you think was an overly emotional or lacking in professional response, this situation has taken time for my industry to figure out and how to best move forward. Your money was refunded , which is some thing I was not contracted to do since you were less than 30 days out from your event as well as offering to provide a cake for another event.
Your emails have been attached so anyone wishing to book with my small business can also see that I have upheld my contract . This has been and continues to be an emotional place for us all to be in and I wish you the best moving forward .
From: Madison Pittman
Date: 3/16/20 12:54 PM (GMT-05:00)
To: sweettreatsbyleigh
Subject: Re: Wedding Cake
Hey Leigh,
Unfortunately, we’ve decided to cancel our wedding due to concerns for our elderly loved ones. I’m sorry that we won’t be needing a cake anymore.
Is there any sort of refund we could receive?
Thanks,
Madison
On Mar 21, 2020, at 9:23 AM, sweettreatsbyleigh wrote:
Hi Madison I am sorry about everything going on. As of right now I can't refund any of the money but I can definitely reschedule your order at anytime that works for you . Thanks so much for understanding this has all thrown us for a loop. A lot of us small businesses may be closing our doors if this doesn't end soon!!!
Praying for you and your fiance, also I pray blessings on your marriage!!!
Thanks so much!!
Leigh Evans
Sweet Treats by Leigh
770-361-6141
Hey Leigh,
I’m just following up. I totally understand you keeping the “non refundable” portion of our payment, but it’s wrong to keep the full payment considering I notified you in advance, and well, you’re not baking us a cake. I know you are probably struggling right now, but you’re not the only one affected here. It’s wrong to take advantage.
Madison
Hello Leigh,
Since you have not responded to my requests for you to simply honor your own policy, I’m reaching out again. As mentioned previously, it’s ridiculous that you will not refund the final portion of our payment (65$).
However, because it seems you plan on pocketing our money despite my requests, I would at least like a cake made, since that’s what you’ve been paid for. Please let me know your availability for a cake order and delivery.
Madison
Thank you for finally honoring YOUR policy. I think it’s a little troubling that you had such an emotional response to me asking for a refund or for you to at least provide the service (which you had offered to do). To say you hope nothing bad ever happens to me is extremely rude. I think you’ve forgotten that COVID-19 isn’t just about you. Actually, during this pandemic, my house flooded (so I’m displaced), my grandmother died suddenly, and my wedding was cancelled (in case you forgot). To attack my character is completely uncalled for.
I welcome your (very unsolicited) prayers and the refund I’m owed, and I hope you are able to find some sort of peace.
Madison
Are you interested?
Send a message