Tessa Kim Reviews

Reviews

• Erin Sent on 03/21/2014
  5 out of 5 rating

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  It has been delightful corresponding with Tessa Kim. I had ordered a birdcage veil that didn't look as good on me as I was hoping. Tessa responded to my email requesting an exchange within minutes. When I had a question regarding my coupon code, again she responded quickly. I've never experienced that level of customer service with any other online companies! Not to mention her products are gorgeous and super unique! I definitely recommend Tessa Kim to any bride shopping for great accessories!

  It has been delightful corresponding with Tessa Kim. I had ordered a birdcage veil that didn't look as good on me as I was hoping. Tessa responded to my email requesting an exchange within minutes. When I had a question regarding my coupon code, again she responded quickly. I've never experienced that level of customer service with any other online companies! Not to mention her products are gorgeous and super unique! I definitely recommend Tessa Kim to any bride shopping for great accessories!
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  User1089492 Sent on 02/11/2013
  5 out of 5 rating

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  I ordered a birdcage veil and received it in great condition. However, the comb was gold and I was afraid it would show through. Tessa was very flexible in trading out the comb for a silver one. I did pay for shipping and handling but it was worth it — the quality of her veils are better than others.

  I ordered a birdcage veil and received it in great condition. However, the comb was gold and I was afraid it would show through. Tessa was very flexible in trading out the comb for a silver one. I did pay for shipping and handling but it was worth it — the quality of her veils are better than others.
• Jennifer Sent on 02/20/2012
  5 out of 5 rating

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  I could not be more happy with Tessa Kim's service and workmanship. She created my headpiece, veil and bridal party's accessories. The quality of her work is impeccable and I would recommend her to any bride to be. She was also very responsive and always answered my emails very quickly. I will be recommending Tessa Kim to all my engaged friends!

  I could not be more happy with Tessa Kim's service and workmanship. She created my headpiece, veil and bridal party's accessories. The quality of her work is impeccable and I would recommend her to any bride to be. She was also very responsive and always answered my emails very quickly. I will be recommending Tessa Kim to all my engaged friends!
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• Melissa Sent on 06/18/2012
  5 out of 5 rating

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  Tessa Kim's products are lovely and as soon as I saw them I knew I wanted to wear one on my wedding day. I wanted to wear something in my hair other than a veil, and Tessa Kim has lots of combs, pins, headbands, flowers & feathers to choose from. Tessa Kim was also very responsive to my questions. It was a hard decision, but in the end I chose the Elvira flower fascinator attached to a clip. It is very well made and a lovely piece. It worked great with my hair style and stayed in place all day (and night) despite lots of jumping up and down dancing at the end of the night :)

  Tessa Kim's products are lovely and as soon as I saw them I knew I wanted to wear one on my wedding day. I wanted to wear something in my hair other than a veil, and Tessa Kim has lots of combs, pins, headbands, flowers & feathers to choose from. Tessa Kim was also very responsive to my questions. It was a hard decision, but in the end I chose the Elvira flower fascinator attached to a clip. It is very well made and a lovely piece. It worked great with my hair style and stayed in place all day (and night) despite lots of jumping up and down dancing at the end of the night :)
• Robyn Sent on 09/08/2011
  5 out of 5 rating

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  For unique items, I always turn to Etsy. I found Tessa Kim when looking for a unique flower to adorn my hair for my wedding. Tessa offered a beautiful flower of ivory and champagne petals and gold, bronze feathers- all of these colors worked beautifully together and were also incorporated into our wedding decor.
  
  I paid for rush shipping and received the flower within one week. The flower was placed on a clip and once placed in my hair, it was did not move, fall out, or jiggle. I was very impressed by how beautiful the flower looked in my hair and how well it complimented everything including my husband's tuxedo.
  
  I highly recommend Tessa Kim for bridal adornments.

  For unique items, I always turn to Etsy. I found Tessa Kim when looking for a unique flower to adorn my hair for my wedding. Tessa offered a beautiful flower of ivory and champagne petals and gold, bronze feathers- all of these colors worked beautifully together and were also incorporated into our wedding decor.
  
  I paid for rush shipping and received the flower within one week. The flower was placed on a clip and once placed in my hair, it was did not move, fall out, or jiggle. I was very impressed by how beautiful the flower looked in my hair and how well it complimented everything including my husband's tuxedo.
  
  I highly recommend Tessa Kim for bridal adornments.
• Rachel Sent on 06/15/2010
  5 out of 5 rating

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  One of the hardest things for me to find for my wedding was the birdcage veil. Tessa Kim answered all my questions and helped me find the right size veil. She is very professional and friendly. My veil was shipped safely and quickly. And best of all it is GREAT QUALITY for a small price! I would order again from her and reccomend Tessa Kim to any bride! Thanks!
  -Rachel

  One of the hardest things for me to find for my wedding was the birdcage veil. Tessa Kim answered all my questions and helped me find the right size veil. She is very professional and friendly. My veil was shipped safely and quickly. And best of all it is GREAT QUALITY for a small price! I would order again from her and reccomend Tessa Kim to any bride! Thanks!
  -Rachel
• Sarah Sent on 02/17/2012
  1.5 out of 5 rating

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  I ordered a custom veil, and when it arrived, it was not correct. The vendor charged me to ship it back, and then charged me for shipping again when she corrected the problem. I felt that if it was her mistake (which is was), then she should have paid for shipping both ways. I spent over $100 on a veil that in the end was poorly made. It was barely attached to the comb, and I made a veil myself (much better quality and workmanship) for under $20.00. Her shop didn't accept returns, so I was out of luck. I was less than thrilled with my experience.

  I ordered a custom veil, and when it arrived, it was not correct. The vendor charged me to ship it back, and then charged me for shipping again when she corrected the problem. I felt that if it was her mistake (which is was), then she should have paid for shipping both ways. I spent over $100 on a veil that in the end was poorly made. It was barely attached to the comb, and I made a veil myself (much better quality and workmanship) for under $20.00. Her shop didn't accept returns, so I was out of luck. I was less than thrilled with my experience.

  Tessa Kim's reply:

  Dear Sarah,
  
  it is unfortunate that you were unsatisfied with your order. I just want to clarify to that I do every effort possible to accommodate each bride to their individual needs to the fullest extent that is possible. Please understand I can only accommodate problems and issues only, and only if, a clear line of understanding and communication is established. I am proud of my customer service to all of my brides and wish we could have worked this out at the time of the purchase. Thank you.
  
  
  Sincerely,
  Tessa Kim