The Black Tux Reviews
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4.4 out of 5 rating
4.4 Good
4.4 out of 5 rating
7 reviews
88% recommend it
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Quality of service 4.4 out of 5 rating
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Average response time 4.4 out of 5 rating
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Professionalism 4.4 out of 5 rating
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Value 4.4 out of 5 rating
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Flexibility 4.3 out of 5 rating
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James G. Sent on 09/19/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great fit. Super Easy ship to and from.
They shipped me my tux shortly after I ordered and return shipping was ridiculously easy!!!! My online fit was perfect. Would recommend to any couple searching to outfit their special day. 10/10They shipped me my tux shortly after I ordered and return shipping was ridiculously easy!!!! My online fit was perfect. Would recommend to any couple searching to outfit their special day. 10/10 -
Quality of service
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Lindsey Sent on 09/03/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Could not be happier!
We are so glad we went with this company for tuxes! We were wary at first of going with an online company, but all the tux shops we went to in person had terrible and limited options. My husband looked so amazing in his tux from The Black Tux. The design is gorgeous, and it looks like it custom fit him. Plus it could not have been easier to get replacement sizes, it was super easy to coordinate our groomsmen and dad outfits, and they are really generous with the amount of time they give you for returns. Plus my husband actually got to try the tux before committing to it, for free. The tux shops we went to in person wouldn't let him try on any of their options!! Too cost prohibitive to keep a stock of tuxes for try-on, apparently, even though I can go into any bridal shop and try on any of hundreds of gowns. Thank you for bothering to make this a pleasant experience for the groom! So many wedding vendors seem to think that if the bride is happy, the groom should be happy too, even if he only gets crappy options. My guy was happy and looked so handsome :)We are so glad we went with this company for tuxes! We were wary at first of going with an online company, but all the tux shops we went to in person had terrible and limited options. My husband looked so amazing in his tux from The Black Tux. The design is gorgeous, and it looks like it custom fit him. Plus it could not have been easier to get replacement sizes, it was super easy to coordinate our groomsmen and dad outfits, and they are really generous with the amount of time they give you for returns. Plus my husband actually got to try the tux before committing to it, for free. The tux shops we went to in person wouldn't let him try on any of their options!! Too cost prohibitive to keep a stock of tuxes for try-on, apparently, even though I can go into any bridal shop and try on any of hundreds of gowns. Thank you for bothering to make this a pleasant experience for the groom! So many wedding vendors seem to think that if the bride is happy, the groom should be happy too, even if he only gets crappy options. My guy was happy and looked so handsome :) -
Quality of service
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Jacqueline Sent on 02/22/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great selection
We love the selection at the black tux. The website makes it easy to set-up your desired style and send invites to the groomsmen and other wedding party who wishes to wear a tux. They have great customer service. Our experience has met at exceeded our expectations.We love the selection at the black tux. The website makes it easy to set-up your desired style and send invites to the groomsmen and other wedding party who wishes to wear a tux. They have great customer service. Our experience has met at exceeded our expectations. -
Quality of service
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Victoria Sent on 01/03/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing, easy, and many options
My fiance had a difficult time finding a tux rental company that had many options. Once we found Black Tux, we knew we'd find the perfect outfits for him and his groomsmen. Easy, stylish, and reliable. One of our best vendors yet.My fiance had a difficult time finding a tux rental company that had many options. Once we found Black Tux, we knew we'd find the perfect outfits for him and his groomsmen. Easy, stylish, and reliable. One of our best vendors yet. -
Quality of service
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William Sent on 06/08/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I received great service with changes in sizes on my initial outfit and then sending me a lighter color grey suit when advised by the bride that the original grey color needed to be the lighter grey. Correct suit arrived on time, fit well and a glorious wedding in Kona, Hawaii.
One think that would have made it easier is if you could have half sizes for shirts and pant length. I am very satisfied.
Bill HoffmanI received great service with changes in sizes on my initial outfit and then sending me a lighter color grey suit when advised by the bride that the original grey color needed to be the lighter grey. Correct suit arrived on time, fit well and a glorious wedding in Kona, Hawaii.
One think that would have made it easier is if you could have half sizes for shirts and pant length. I am very satisfied.
Bill Hoffman -
Quality of service
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Cecilia Sent on 04/26/20194.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Lots of variety
Really excellent service with great quality suits. The groom’s party and our dads went for in person try ons in the NYC Soho store. We had a lovely experience at the fitting but sizing for plus size customers (like my dad) were disappointingly limited, as were alteration options. However, Black Tux will rebate you $45 for any alterations you need that they can’t do.Really excellent service with great quality suits. The groom’s party and our dads went for in person try ons in the NYC Soho store. We had a lovely experience at the fitting but sizing for plus size customers (like my dad) were disappointingly limited, as were alteration options. However, Black Tux will rebate you $45 for any alterations you need that they can’t do. -
Quality of service
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Debbie M. Sent on 06/19/20191 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Horrible company to work with
We used Black Tux for my son’s wedding. They were difficult to work with. We struggled to get some suits to fit right, but it was a struggle to get them to send others, & it had to be several days in advance. The biggest problem was a mistake we made - we accidentally sent my son’s personal custom suit in with the rentals & one of the rentals was left on his suit bag.. They never contacted us when they unpacked it. - just sent to list & found. When we figured out the mistake, they had already given it away. To top it off, they asked us to send back the rental. Seriously? They get rid of our suit & never attempted to contact us but expect theirs back?This company was impersonal, a pain, & doesn’t care. For my daughter’s wedding, we used Menguin. They were amazing, personable, and easy to work with! Most of all, they cared! The experience with Black Tux made me appreciate Menguin more. Wish we used Menguin for my son because the person assigned to our party would have contacted us about the mistake.We used Black Tux for my son’s wedding. They were difficult to work with. We struggled to get some suits to fit right, but it was a struggle to get them to send others, & it had to be several days in advance. The biggest problem was a mistake we made - we accidentally sent my son’s personal custom suit in with the rentals & one of the rentals was left on his suit bag.. They never contacted us when they unpacked it. - just sent to list & found. When we figured out the mistake, they had already given it away. To top it off, they asked us to send back the rental. Seriously? They get rid of our suit & never attempted to contact us but expect theirs back?This company was impersonal, a pain, & doesn’t care. For my daughter’s wedding, we used Menguin. They were amazing, personable, and easy to work with! Most of all, they cared! The experience with Black Tux made me appreciate Menguin more. Wish we used Menguin for my son because the person assigned to our party would have contacted us about the mistake. -
Quality of service