The Castle Reviews

Reviews

Awards

47

+4 User photos

• Amanda S. Sent on 06/29/2022
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  Great experience!

  They were able to get me in quickly, they have a beautiful show room. They made sure to stay in my budget and I was able to find my perfect dress in just one session and I came in well under budget! They also managed to get my dress in much faster than originally thought. The team there truly helped make my day special.

  They were able to get me in quickly, they have a beautiful show room. They made sure to stay in my budget and I was able to find my perfect dress in just one session and I came in well under budget! They also managed to get my dress in much faster than originally thought. The team there truly helped make my day special.
• Alex C. Sent on 04/30/2022
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  My dream dress

  I have purchased many prom and pageant gowns from this establishment throughout my life and have had wonderful experiences. Prior to my visit to shop for my wedding dress I had already purchased TWO DRESSES! I realized closer to my wedding that I had settled due to the low prices and was not happy. I went to The Castle about one month prior to my wedding in search of my dream gown, this also meant I would need to buy off the rack. As soon as I arrived they got to work and I left in about an hour with the gown of my dreams!!!!

  I have purchased many prom and pageant gowns from this establishment throughout my life and have had wonderful experiences. Prior to my visit to shop for my wedding dress I had already purchased TWO DRESSES! I realized closer to my wedding that I had settled due to the low prices and was not happy. I went to The Castle about one month prior to my wedding in search of my dream gown, this also meant I would need to buy off the rack. As soon as I arrived they got to work and I left in about an hour with the gown of my dreams!!!!
• Nicole L. Sent on 04/28/2022
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  Great Service

  We had the entire back room to ourselves. They brought me a variety of dresses and made recommendations based on what I liked and didn't like in each dress. There were tons of mirrors and a pedestal to stand on so it was easy to see the dress from all angles and how it would look when it was altered (I'm short). The girls were so pleasant and helpful and had an excellent selection of dresses.

  We had the entire back room to ourselves. They brought me a variety of dresses and made recommendations based on what I liked and didn't like in each dress. There were tons of mirrors and a pedestal to stand on so it was easy to see the dress from all angles and how it would look when it was altered (I'm short). The girls were so pleasant and helpful and had an excellent selection of dresses.
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• Tara Sent on 07/23/2019
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  Great experience

  I got my wedding dress and bridesmaid dresses at The Castle. We were so lucky to have Yuli as a consultant on both days! She was SO patient and took a lot of time to help me find the perfect dress for both. All of the staff were very kind and helpful. Definitely a great experience!

  I got my wedding dress and bridesmaid dresses at The Castle. We were so lucky to have Yuli as a consultant on both days! She was SO patient and took a lot of time to help me find the perfect dress for both. All of the staff were very kind and helpful. Definitely a great experience!
• Kayla Sent on 09/23/2017
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  We had a GREAT experience at The Castle and would highly recommend them! Robyn and Haley worked with us and to find the perfect dress for my daughter and met her expectations fully. They went out of their way to make sure she was happy with all aspects of her dress and veil and were a joy to work with. It makes such a difference to know a business really cares about your satisfaction and is willing to do whatever is possible to make your experience a positive one! Thank you everyone at The Castle for helping make our daughter's fairy tale wedding a reality!

  We had a GREAT experience at The Castle and would highly recommend them! Robyn and Haley worked with us and to find the perfect dress for my daughter and met her expectations fully. They went out of their way to make sure she was happy with all aspects of her dress and veil and were a joy to work with. It makes such a difference to know a business really cares about your satisfaction and is willing to do whatever is possible to make your experience a positive one! Thank you everyone at The Castle for helping make our daughter's fairy tale wedding a reality!
• Coral Sent on 06/05/2017
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  Robin and her staff were excellent! They were always very helpful and accommodating! The dress my daughter chose was perfect. Thank you for being a part of our lives during this special time!

  Robin and her staff were excellent! They were always very helpful and accommodating! The dress my daughter chose was perfect. Thank you for being a part of our lives during this special time!
• Angie Sent on 07/10/2016
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  We had a wonderful experience shopping at The Castle for my daughter's wedding dress. She found the most perfect gown, a gorgeous veil, and the perfect earrings. She was given a lot of hands on attention to help her narrow down her choices and I could not have been more pleased with how easy and helpful they were for us. She was a gorgeous bride! I highly recommend The Castle for choices, attention, price, and service.

  We had a wonderful experience shopping at The Castle for my daughter's wedding dress. She found the most perfect gown, a gorgeous veil, and the perfect earrings. She was given a lot of hands on attention to help her narrow down her choices and I could not have been more pleased with how easy and helpful they were for us. She was a gorgeous bride! I highly recommend The Castle for choices, attention, price, and service.
• Lauren Sent on 08/28/2016
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  I've gone to The Castle to buy every dress from my prom dress in 2002 to my wedding dress in 2016 and all the college formals in between! They are so amazing to work with and couldn't be more personable! I will never go anywhere else! Love the selection and love the staff!! They have made all my special moments perfection!

  I've gone to The Castle to buy every dress from my prom dress in 2002 to my wedding dress in 2016 and all the college formals in between! They are so amazing to work with and couldn't be more personable! I will never go anywhere else! Love the selection and love the staff!! They have made all my special moments perfection!
• Shanna Sent on 12/29/2015
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  I thought I knew what I wanted, but I didn't. I already had a list of the dress numbers I wanted to try on when I got to the store. Lauren at The Castle in Spartanburg pulled all the dresses and off I went to try them on. As I tried them on nothing really stood out to me. There was one dress my family and I thought might be the one, but then Lauren asked me if I would try on a dress she picked out. Of course I would! I saw it in the bag and automatically disliked it, but what would it hurt to try it on? It wasn't the style I liked at all, but it was lace, and I wanted lace. When I walked out of the dressing room wearing that dress my family all said "that's the one". When I looked in the mirror I was shocked at how much I LOVED it! I would have never picked it and I would have missed out on my dream dress if I wouldn't have listened to Lauren. I ordered the dress that day and I was married on 11/07/15. I'm still in love with the dress and I received sooooo many compliments on it. I've definitely never seen another girl wearing my dress. Going to The Castle in Spartanburg is your best bet for finding your dream dress. Please be open minded to their suggestions because they are pros! After my wedding dress experience we went back for the bridesmaid dresses and the flower girl dress. I loved all of them!!! Also, the ladies there are very nice and helpful.

  I thought I knew what I wanted, but I didn't. I already had a list of the dress numbers I wanted to try on when I got to the store. Lauren at The Castle in Spartanburg pulled all the dresses and off I went to try them on. As I tried them on nothing really stood out to me. There was one dress my family and I thought might be the one, but then Lauren asked me if I would try on a dress she picked out. Of course I would! I saw it in the bag and automatically disliked it, but what would it hurt to try it on? It wasn't the style I liked at all, but it was lace, and I wanted lace. When I walked out of the dressing room wearing that dress my family all said "that's the one". When I looked in the mirror I was shocked at how much I LOVED it! I would have never picked it and I would have missed out on my dream dress if I wouldn't have listened to Lauren. I ordered the dress that day and I was married on 11/07/15. I'm still in love with the dress and I received sooooo many compliments on it. I've definitely never seen another girl wearing my dress. Going to The Castle in Spartanburg is your best bet for finding your dream dress. Please be open minded to their suggestions because they are pros! After my wedding dress experience we went back for the bridesmaid dresses and the flower girl dress. I loved all of them!!! Also, the ladies there are very nice and helpful.
• Jessica Sent on 04/14/2015
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  On the day I chose my wedding dress, I only had to try on maybe 5 gowns. The ladies at The Castle in Spartanburg were very helpful. They really listened to what I thought I wanted, but also helped choose something I never would have picked out myself. They truly care about all of their customers. I had a wonderful experience.

  On the day I chose my wedding dress, I only had to try on maybe 5 gowns. The ladies at The Castle in Spartanburg were very helpful. They really listened to what I thought I wanted, but also helped choose something I never would have picked out myself. They truly care about all of their customers. I had a wonderful experience.
• Kate A. Sent on 05/15/2015
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  After an unpleasant experience at The Poinsett Bride in Greenville I was told to check out The Castle. My experience here was 1000 times better than my previous experience. The girls were very nice and helpful and had a wealth of knowledge about the dresses they carried and what would look good on me. They have an awesome selection and have tons of beautiful Allure gowns. My dress came in ahead of schedule and was perfect. I couldn't have asked for a better experience. They also recommend Staar Tailors who provides a discount on alterations and they are amazing.

  After an unpleasant experience at The Poinsett Bride in Greenville I was told to check out The Castle. My experience here was 1000 times better than my previous experience. The girls were very nice and helpful and had a wealth of knowledge about the dresses they carried and what would look good on me. They have an awesome selection and have tons of beautiful Allure gowns. My dress came in ahead of schedule and was perfect. I couldn't have asked for a better experience. They also recommend Staar Tailors who provides a discount on alterations and they are amazing.
• Erin Sent on 10/16/2015
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  I cannot say enough about the ladies at The Castle. They made finding the perfect dress easy, enjoyable and fun. I never felt pressured to buy a dress like you feel at some shops. The girls were very pleasant and not at all pushy. Once I found my dress they kept it at the store until I was ready to pick it up for alterations and was allowed to bring it back until the week of the wedding. They steamed my dress and made sure it was perfect for my big day. When it came to bridesmaids, the girls were saints. I had a difficult bridesmaid who wanted to completely change the dress I picked out because she didn't like it. The girls at The Castle backed me up and helped me stick to what I wanted even pulling out a few dresses for her to try on that would never work. I wanted to hug each of them. I had a bridesmaid buy her dress from a shop in NY where she lives and that shop didn't even steam her dress. The Castle was amazing and steamed the dress for her without batting an eye even though she bought it elsewhere. I cannot say enough good things about the ladies at The Castle. Every time I walked in they knew me by name and knew exactly which dress was mine and which bridesmaid dresses were mine. They were phenomenal in every way a bridal shop should be. Avoid all the other bridal shops. Go to The Castle first and find your dream dress!

  I cannot say enough about the ladies at The Castle. They made finding the perfect dress easy, enjoyable and fun. I never felt pressured to buy a dress like you feel at some shops. The girls were very pleasant and not at all pushy. Once I found my dress they kept it at the store until I was ready to pick it up for alterations and was allowed to bring it back until the week of the wedding. They steamed my dress and made sure it was perfect for my big day. When it came to bridesmaids, the girls were saints. I had a difficult bridesmaid who wanted to completely change the dress I picked out because she didn't like it. The girls at The Castle backed me up and helped me stick to what I wanted even pulling out a few dresses for her to try on that would never work. I wanted to hug each of them. I had a bridesmaid buy her dress from a shop in NY where she lives and that shop didn't even steam her dress. The Castle was amazing and steamed the dress for her without batting an eye even though she bought it elsewhere. I cannot say enough good things about the ladies at The Castle. Every time I walked in they knew me by name and knew exactly which dress was mine and which bridesmaid dresses were mine. They were phenomenal in every way a bridal shop should be. Avoid all the other bridal shops. Go to The Castle first and find your dream dress!
• Michelle Sent on 06/19/2015
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  I had such a great experience at The Castle! We bought my dress, as well as my bridesmaid dresses from here. When shopping for my wedding dress, they listened to exactly what I was looking for and were there by my side the whole time to help if needed. I only had to try on 5 dresses before we found the perfect dress. For my bridesmaid dresses, they were so patient and helpful. Most were out of town and needed to do over the phone orders. They kept me updated throughout the whole process. All the dresses came in sooner than expected.

  I had such a great experience at The Castle! We bought my dress, as well as my bridesmaid dresses from here. When shopping for my wedding dress, they listened to exactly what I was looking for and were there by my side the whole time to help if needed. I only had to try on 5 dresses before we found the perfect dress. For my bridesmaid dresses, they were so patient and helpful. Most were out of town and needed to do over the phone orders. They kept me updated throughout the whole process. All the dresses came in sooner than expected.
• Summer Sent on 05/17/2015
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  They were the only venue around that actually had the dresses from their website in stock! I found the perfect dress there and it was $400 less than what I had planned on spending!! And it came it a month earlier than we had expected!

  They were the only venue around that actually had the dresses from their website in stock! I found the perfect dress there and it was $400 less than what I had planned on spending!! And it came it a month earlier than we had expected!
• Courtney Sent on 05/08/2015
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  We bought both my bridal gown and my bridesmaids dresses from
  The Castle! They were so incredibly helpful and patient as I tried on the same dress four different times to make sure it was "the one!" Amanda took so much time to help me narrow down what I liked and didn't like and did such a great job choosing for me that I ended up picking the first dress I tried on (after trying on several more and just going back to it over and over.) They also recommended me to an alterations place that got my dress done in record time! So, so impressed with them and still so in love with my dress.

  We bought both my bridal gown and my bridesmaids dresses from
  The Castle! They were so incredibly helpful and patient as I tried on the same dress four different times to make sure it was "the one!" Amanda took so much time to help me narrow down what I liked and didn't like and did such a great job choosing for me that I ended up picking the first dress I tried on (after trying on several more and just going back to it over and over.) They also recommended me to an alterations place that got my dress done in record time! So, so impressed with them and still so in love with my dress.
• Julie Sent on 04/07/2014
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  A big thank you to all the staff for helping me find the perfect bridesmaid dress! I unfortuently waited till the last minute to pick out a dress but the girls at castle helped me find the dress that had everything I wanted for my bridesmaids. Thank you ladies!!

  A big thank you to all the staff for helping me find the perfect bridesmaid dress! I unfortuently waited till the last minute to pick out a dress but the girls at castle helped me find the dress that had everything I wanted for my bridesmaids. Thank you ladies!!
• Chelsea Sent on 07/28/2014
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  I contacted the Castle in Spartanburg, but I ended up going to their store in Anderson where I tried on the dress I ended up walking down the aisle in! I had my heart set on this one dress that NO ONE had!! My girls and I called all dress stores and boutiques in GA, SC, and NC so I maybe wasn't the most open to new dresses...but the girls at the Anderson location but me in a couple dresses that had similar designs to the dress I showed them a picture of and I fell in love with the second dress they put me into!! This is an amazing company with amazing people and they introduced me to the dress that wowed my guests and my new husband. There aren't enough 5.0's in the world to adequately express my gratitude for that!!

  I contacted the Castle in Spartanburg, but I ended up going to their store in Anderson where I tried on the dress I ended up walking down the aisle in! I had my heart set on this one dress that NO ONE had!! My girls and I called all dress stores and boutiques in GA, SC, and NC so I maybe wasn't the most open to new dresses...but the girls at the Anderson location but me in a couple dresses that had similar designs to the dress I showed them a picture of and I fell in love with the second dress they put me into!! This is an amazing company with amazing people and they introduced me to the dress that wowed my guests and my new husband. There aren't enough 5.0's in the world to adequately express my gratitude for that!!
• Amy Sent on 06/04/2014
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  I bought my wedding dress and all the bridesmaid dresses at The Castle. The help I got was extremely helpful and catered to me as I chose the dresses. The associates are very friendly and more than willing to help. Definitely a great experience!

  I bought my wedding dress and all the bridesmaid dresses at The Castle. The help I got was extremely helpful and catered to me as I chose the dresses. The associates are very friendly and more than willing to help. Definitely a great experience!
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  User2078468 Sent on 03/26/2015
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  I knew what I wanted my wedding dress to look like, but couldn't find anything close at any store or online. I didn't even like them enough to try them on. Then, a friend told me about The castle. My mom and I drove from Charlotte, NC to Spartanburg, SC just to find a dress. We received help as soon as we walked in The Castle. I tried on one dress that was okay, then I spotted the clearance section! They just happened to have a gorgeous dress in my size and it was HALF PRICE!!! Everyone was so helpful and nice, and the whole process was virtually painless. (which is hard to find.) I highly recommend going here for bridal and prom!

  I knew what I wanted my wedding dress to look like, but couldn't find anything close at any store or online. I didn't even like them enough to try them on. Then, a friend told me about The castle. My mom and I drove from Charlotte, NC to Spartanburg, SC just to find a dress. We received help as soon as we walked in The Castle. I tried on one dress that was okay, then I spotted the clearance section! They just happened to have a gorgeous dress in my size and it was HALF PRICE!!! Everyone was so helpful and nice, and the whole process was virtually painless. (which is hard to find.) I highly recommend going here for bridal and prom!
• Stephanie Sent on 09/24/2013
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  I looked in Atlanta, Asheville, NC , Greenville, SC, but found my dress in my hometown. I never thought they would have the selection they did for wedding dresses. The pricing is reasonable and the service is individual!

  I looked in Atlanta, Asheville, NC , Greenville, SC, but found my dress in my hometown. I never thought they would have the selection they did for wedding dresses. The pricing is reasonable and the service is individual!
• Salvatore Sent on 11/22/2013
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  Really went out their way to help, fantastic folks to work with. Will absolutely use them again!

  Really went out their way to help, fantastic folks to work with. Will absolutely use them again!
• Hannah Sent on 10/01/2013
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  Found my bridesmaid's dresses at The Castle! They were so helpful! They even helped my change my fabric so I could get the exact shade of champagne for my wedding. A great group of girls to work with!!

  Found my bridesmaid's dresses at The Castle! They were so helpful! They even helped my change my fabric so I could get the exact shade of champagne for my wedding. A great group of girls to work with!!
• Laura Sent on 10/07/2013
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  From the moment that I walked through the doors, all the ladies at The Castle made me feel special. I am so glad that I took my friends' recommendations of trying The Castle first. I was able to find the perfect dress, veil, and shoes. They even dyed my shoes the perfect shade of blue. I would recommend The Castle to everyone!

  From the moment that I walked through the doors, all the ladies at The Castle made me feel special. I am so glad that I took my friends' recommendations of trying The Castle first. I was able to find the perfect dress, veil, and shoes. They even dyed my shoes the perfect shade of blue. I would recommend The Castle to everyone!
• Emma Sent on 07/23/2012
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    5.0

  I love my experience with The Castle. My dress was a discontinued design so I got it for 50% off and it fit just right so I didn't need any alterations. Robin was a pleasure to work with and I couldn't have been happier :)

  I love my experience with The Castle. My dress was a discontinued design so I got it for 50% off and it fit just right so I didn't need any alterations. Robin was a pleasure to work with and I couldn't have been happier :)
• Kelly Sent on 09/18/2011
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I hate to give 5/5 stars on reviews because I worry that it doesn't appear honest- but The Castle is simply outstanding. The shop is owned by 2 sisters, and the one that helped me with my dress was fantastic; candid, sincere and very knowledgable. She picked the perfect veil and called me to follow up with a question about a change to my dress without being prompted. If you buy your gown the same day that you first try it on, there is a $100 discount, which is outstanding on top of the already reasonable prices. There are more dresses here than most stores in the area, with awesome service. I cannot speak highly enough of The Castle!

  I hate to give 5/5 stars on reviews because I worry that it doesn't appear honest- but The Castle is simply outstanding. The shop is owned by 2 sisters, and the one that helped me with my dress was fantastic; candid, sincere and very knowledgable. She picked the perfect veil and called me to follow up with a question about a change to my dress without being prompted. If you buy your gown the same day that you first try it on, there is a $100 discount, which is outstanding on top of the already reasonable prices. There are more dresses here than most stores in the area, with awesome service. I cannot speak highly enough of The Castle!

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