The Club at Shadow Lakes Reviews
The Club at Shadow Lakes
Aliquippa, PAReviews
2.5 out of 5 rating
2.5 out of 5 rating
11 Reviews
50% recommend it
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![Tammy]()
Tammy H. Sent on 05/29/2021Exceptional service
I recently had my wedding here, it was scheduled for last September, but due to Covid we had to push it further out needless to say I was heartbroken. From start to finish I had a wonderful experience Diane was always quick to respond whenever I had a question. I was allowed to come in multiple times to view the venue and get ideas on how I wanted it set up. We were allowed to do a beautiful ceiling display for our wedding where as some other places we had looked at did not allow that. When we were not able to have our wedding in September as we originally planned Diane sat down with me and we discussed our options she even called me on our original date to see how I was doing. I was nervous to try again in May, but my wedding was gorgeous it looked like a fairytale. All of my guest raved about how wonderful the food and the service was and how beautiful everything looked. Everyone enjoyed the gorgeous views from the huge scenic windows and the staircase made for a beautifully elegant entrance for my bridal walk to the alter with my father. I would recommend this place to any of my family or friends or anyone looking for a beautiful scenic venue with many wonderful places inside and out for photo opportunities. -
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![Lacey]()
Lacey Sent on 01/30/2012I am torn on my review for the Club at Shadow Lakes. The Club is beautiful. My wedding day was lovely. The food was tasty, and compared to other similar vendors, the prices were average to good. The woman who handles the events at the club has recently changed to Diane D. Diane is very nice in person but is absolutely terrible to get a hold of. Whether I called, emailed, or left messages, I would never hear back. I almost didn't even go with this venue because I could never get her to respond to my messages saying I wanted to go with her venue, and where could I send my deposit!
When I did have in person meetings with Diane, she was very nice and accommodating (if occasionally a little scattered). However, on the day of my wedding, 90% of the people still received the incorrect chicken dish, despite my correcting her several times in our past meetings. Additionally, there were two bar service charges on my final bill. I had expressly asked (in writing) if there would be bar service charges, and she told me no. It's been months since my wedding, and she's stopped responding to my emails, and so this issue of the extra money I paid was never resolved.
I would have to say that, unless the event planner at this location changes, I would not recommend it. Despite the fact that Diane was very nice when I did see her in person, and this venue is absolutely gorgeous, and the food was very tasty, I think this ended up giving me a lot more anxiety than it should have. Unless you are a very "go with the flow, whatever" type of bride, I would not recommend this venue with its current even coordinator. -
User2208098 Sent on 07/02/2015This is the worst run reception venue I have ever been to. Be smart and book your events elsewhere. The event coordinator, chef, and owner are all completely incompetent and tried their best to ruin my sister's wedding reception. They were all full of lies and excuses for everything. Hopefully you don't mind a funeral luncheon also using the space while the 1 person sets up for your event. Also beware of the event coordinator because she is quick to slander anyone who is making her look like she doesn't know how to do her job. Just a quick run down of the things they did wrong for my sisters wedding: double booked venue, late to let us in to get ready, event coordinator yelled at bridesmaids for her being late, attempted to use different color napkins than was initially shown, refused to provide any golf carts for picture taking, claimed all kinds of additional fees than were provided and discussed with the original coordinator, upstairs room was dirty and no drinks were provided as we were told they would be, incorrectly set up tables based on diagram they provided, incorrectly numbered tables which we caught and fixed, forced the florist to fill all vases with a tiny pitcher that she had to fill up in a far away location, had to have the florist change the agreed upon time for set up because they were not ready, dinner service was late and slow, the wrong dinners were provided to the majority of the guests and when this was brought to the attention of the coordinator she had the chef storm out to yell at my sister in front of the guests (the chicken was not the same chicken they were served at the tasting so beware), a giant tip jar was placed at the bar despite a substantial gratuity already being paid by the bride and groom, liquor drinks were served with practically no alcohol content as was noted by almost every guest who was drinking, only one bar tender was provided despite over 125 guests so there was frequently a line. Stay away as long as Diane is there. -
User2412756 Sent on 11/05/2015I attended a wedding reception of a family member at this venue. Save your money people......Go elsewhere!! The food was substituted with cheaper food that was not agreed upon. The venue coordinator was rude and had her nose in the air. Drinks were weak. The so-called "chef" (I doubt he has any formal training) was dirty. He looked like he hadn't bathed in a week or so. Was wearing a ripped t-shirt and dirty shorts. His greasy hair was all strewn about. Then he had the nerve to scream at the bride in front of her guests. RUDE! He is lucky the family didn't deal with him outside the way he deserved to be shown some manners!
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