The Cultural Arts Center at Glen Allen Reviews
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Reviews
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3.8 out of 5 rating
3.8
3.8 out of 5 rating
7 Reviews
77% recommend it
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Quality of service 3.7 out of 5 rating
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Average response time 3.7 out of 5 rating
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Professionalism 3.7 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 4 out of 5 rating
Awards
7
Weddingwire
3.8/5
7 reviews
Google
4.6/5
647 reviews
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Heather Y. Sent on 05/23/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing, Flexible, Courteous, Affordable!
Nancy at the Cultural Arts Center goes above and beyond. The venue is dynamic, looks great, and we were faced with last minute severe weather and they were extremely accommodating. I had to move my ceremony from the garden to the ballroom last minute, and they even provided battery powered lanterns in the event we lost power. Took a huge load of stress off our shoulders so we could focus on our moment. Planning the ceremony and reception ahead of time was super easy, and they even allowed vendors (i.e. florist and photographer) to join in and tour the grounds with me. I highly recommend the Cultural Arts Center. Our day couldn't have been more perfect and a lot of it was due to the folks behind the scenes.Nancy at the Cultural Arts Center goes above and beyond. The venue is dynamic, looks great, and we were faced with last minute severe weather and they were extremely accommodating. I had to move my ceremony from the garden to the ballroom last minute, and they even provided battery powered lanterns in the event we lost power. Took a huge load of stress off our shoulders so we could focus on our moment. Planning the ceremony and reception ahead of time was super easy, and they even allowed vendors (i.e. florist and photographer) to join in and tour the grounds with me. I highly recommend the Cultural Arts Center. Our day couldn't have been more perfect and a lot of it was due to the folks behind the scenes. -
Quality of service
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Alexias S. Sent on 07/04/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding Day for the Crawfords
Nancy went above and beyond helping us with this wedding process. She mad it very clear and she was very professional along the process. There was one issue we were having with trying to find a caterer and Nancy step in offered to call and schedule and she was able to us with the caterer. She is the best and we a so grateful for her. Thanks to the cultural arts center our wedding day will be filled with awesome memories and lovely momentsNancy went above and beyond helping us with this wedding process. She mad it very clear and she was very professional along the process. There was one issue we were having with trying to find a caterer and Nancy step in offered to call and schedule and she was able to us with the caterer. She is the best and we a so grateful for her. Thanks to the cultural arts center our wedding day will be filled with awesome memories and lovely moments -
Quality of service
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Nicholas Sent on 11/02/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent experience
Nancy was wonderful to work with. She is communicative and eager to help.Nancy was wonderful to work with. She is communicative and eager to help. -
Quality of service
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Kemba Sent on 08/06/20094.4 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Overall this place was great for my reception. I had 200 people, but their smaller ballroom looks better.Overall this place was great for my reception. I had 200 people, but their smaller ballroom looks better. -
Quality of service
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Megan Sent on 07/21/20104 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
This is a great venue. There are 2 ballrooms to choose from and a lovely covered sculpture garden. My fiance and I had our ceremony in the sculpture garden, a cocktail 1/2 hour in the gallery and then we went back into the garden for the reception. Everything was perfect and it felt good to know that the money we spent on renting the venue went to a good cause.This is a great venue. There are 2 ballrooms to choose from and a lovely covered sculpture garden. My fiance and I had our ceremony in the sculpture garden, a cocktail 1/2 hour in the gallery and then we went back into the garden for the reception. Everything was perfect and it felt good to know that the money we spent on renting the venue went to a good cause. -
Quality of service
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User1214513 Sent on 06/25/20131.8 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 2.0 out of 5 rating
Great place for the wedding but the event coordinator was completely unresponsive to our questions in the months leading up to the event. In the week or two before she responded but every little change cost more $.Great place for the wedding but the event coordinator was completely unresponsive to our questions in the months leading up to the event. In the week or two before she responded but every little change cost more $.The Cultural Arts Center at Glen Allen's reply:
I'm the new Events Manager (actually for the last 3 years) and I promise, I am responsive! Sorry you encountered issues in the past. -
Quality of service
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Brenda R. Sent on 12/22/20231.6 out of 5 rating
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Quality of service 2.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 2.0 out of 5 rating
Birthday nightmare
Nancy Allen was training another employee. In the midst of me planning my event I was told that they placed the tables and I had to accept the arrangements of the table 5 days to my event that was planned 8 months prior to. They walked around the vineyard while we were setting like they were overseers. I walked in the hall and had to walk through my guest and the band in order to get through to introduce myself. No ice maker at the bar. My guess had to remove trash after paying $250 for removal. Nancy Allen that is employed by arts center wanted to take no responsibility for anything that happened they told me it was water under the bridge. I don't know why a CEO or manager of the cultural arts have not contacted me but they damn sure should be what a nightmare. I would not recommend having anything at this development or establishment.Nancy Allen was training another employee. In the midst of me planning my event I was told that they placed the tables and I had to accept the arrangements of the table 5 days to my event that was planned 8 months prior to. They walked around the vineyard while we were setting like they were overseers. I walked in the hall and had to walk through my guest and the band in order to get through to introduce myself. No ice maker at the bar. My guess had to remove trash after paying $250 for removal. Nancy Allen that is employed by arts center wanted to take no responsibility for anything that happened they told me it was water under the bridge. I don't know why a CEO or manager of the cultural arts have not contacted me but they damn sure should be what a nightmare. I would not recommend having anything at this development or establishment.The Cultural Arts Center at Glen Allen's reply:
I'm sorry you are unhappy about your event. I see several areas of confusion in your report. We offered the opportunity to be involved in the setup plans but got no response, so we created one for you. We do not have a vineyard, so I'm not sure what that refers to. There is a huge ice machine in the kitchen, to which you had full access. You paid a $250 security deposit, which is refundable and will be refunded - there is no trash removal fee. Trash removal is the responsibility of your caterer and failing that, the renter. Also, "water under the bridge" were your words. I don't know what else to say about this event except that I'm sorry it didn't work out the way you wanted it to. -
Quality of service
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