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The Custom Cake Shoppe Reviews

The Custom Cake Shoppe

The Custom Cake Shoppe

Virginia Beach, VA
4.7 out of 5 rating, 27 Reviews
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Reviews

4.7 out of 5 rating
4.7 out of 5 rating
27 Reviews
95% recommend it
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Awards

27
  • staceysmith1229
    Gayon Sent on 02/23/2019
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    Absolutely Amazing

    The wedding cake was beautiful and tasted great. It was so moist and delicious. I would definitely get another cake from here!!!
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    Jennifer Sent on 06/08/2017
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    The Custom Cake Shoppe made the wedding cake for both my mother's and sister's weddings, and so I knew I wanted to get my wedding cake from them! Not only did they fit me into their schedule seamlessly, but they were extremely flexible with my being an out-of-town bride. My mom does live nearby and was able to go in when absolutely necessary, but otherwise, they were able to work with me over the phone or whenever I was in town.
    They were also able to accommodate a somewhat last minute request for a groom's cake at the rehearsal dinner, which was fabulous and Orioles themed!
    Both of the cakes they provided were absolutely DELICIOUS and STUNNING! People are continuing to contact us asking where we got our cake and exclaim over how yummy it was.
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    David Sent on 08/31/2016
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    The Custom Cake Shoppe made a beautiful beach themed three tier wedding cake (white cake w vanilla butter cream and salted caramel) and a wonderful Florida orange groom's cake for our wedding August 20th. Customer service, and their patience, especially with a perfectionist groomzilla, was excellent as well as delivery and set up. My wife and I were so pleased and everyone seemed to enjoy how great both cakes looked and raved about how well both tasted! We look so forward to savoring another slice on our anniversary! Thanks to you Desiree and your staff!
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  • M
    Maria Sent on 01/20/2016
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    Custom cakes is fantastic! Made process very easy. White almond strawberry swirl is FANTASTIC. I brought in a picture of what I wanted and was able to get an exact replica for our own cake! Buttercream frosting is delicious and the way to go. Can't recommend enough!
  • Robwes55
    Robyn Sent on 08/24/2015
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    Beautiful wedding cake made to exact specifications we asked for. Very convenient and flexible with baking times. We requested a cake for travel out of town (3 hours) and they made it the day prior and packaged it for the travel. Thank you Custom Bake Shoppe!
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    David Sent on 03/07/2015
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    They are very easy to work with and attentive to your needs and wishes.
  • User2102331 Sent on 04/20/2015
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    Custom Cake Shoppe was wonderful to work with. The samples we tasted were better than any others we tasted and Desiree was so easy to work with. Our cake was beautiful and delicious. We would absolutely use Custom Cake Shoppe again for another event.
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    Tabatha Sent on 08/15/2012
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    What super experience my husband and I had with the Custom Cake Shoppe!!

    We met with the owner and discussed the kind of cake we wanted. I carried on about beautiful quilting, beads and ribbons when my then-fiancé joked about putting his beloved Oakland Raiders logo on the cake. I thought for a second and then asked her if she could do it. "Absolutely, not a problem," she said!

    Turns out her husband is a fellow Raiders fan and was able to hand-pipe the logo on the top tier of our cake. It came out absolutely amazing! My husband and I were so impressed!

    Also, the taste was just delicious. So many of our guests commented on how wonderful it was.

    We cannot wait to order from you again - in the mean time, you have referrals for life. Thank you!!

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    Angie Sent on 06/17/2012
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    I was honestly happier with my 10 year renewal cake than my original wedding cake, not that the first one wasn't beautiful and delicious but this cake rocked!! I contacted them through Hey Cupcake! after attending a wedding with her equally gorgeous and to die for cupcakes that I just had to order. Only a few weeks before our renewal date I tentatively sent her the pic of my dream cake jic she could make it happen on a budget and on short notice. Dawn at Hey Cupcake! sent it to her sister at Custom Cake Shoppe and immediately texted a pic of the sample cake her sister made and I was in love! Although I talked to Dawn only I can only imagine her sis to be lovely as well. So accomodating, so helpful in decision making and they were well within my budget or at least worked it out to be. Dawn although a Yankee fan as we are Red Sox fans was just awesome! lol She always returned calls, stayed in touch even picked up our cake topper and delivered everything personally. I honestly cried when I saw my cake and cupcakes. It was even more beautiful than i imagined and to say it was maybe the best cake I have ever had was so so true!! I could not recommend these sisters any more highly. In fact i am already searching out a 40th beeday cake as we speak!
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    Kera Sent on 09/30/2011
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    Delicious cake! They are very personable and provided us with at least 8 different samples to choose from.
  • sweetkbnjaz32
    Kimberlie Sent on 02/19/2018
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    Beautiful cakes were more than what I expected!!! Amazing taste. Highly recommend this bakery to anyone looking for that special cake. Desiree is the one!!!!
  • vocalized
    Michele Sent on 05/20/2010
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    Custom Cake made my groom's cake and the wedding cake. My husband worked for Royal Caribbean Cruise Line after college and I had them build the cruise ship. It was perfect! (And their chocolate cake is a.m.a.z.i.n.g!) The wedding cake was absolutely beautiful - exactly how I envisioned it. White almond cake with bavarian creme filling and their tasty buttercream icing. It was DELICIOUS. HIGHLY RECOMMENDED.
  • Shannon
    Shannon Sent on 07/29/2009
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    I ordered both the grooms cake and wedding cake from here and they looked better then i could have imagined! They gave some helpful hints on decorations and they tasted great as well!! Extremely happy we went with them :) I would definetey use them again for birthday cakes, etc..
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    Heidi Sent on 06/16/2009
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    Delicious, beautiful cakes! Custom Cake Shop created a wedding cake and groom's cake to match the pictures that they were given exactly. We got exactly what we wanted and the cake was so yummy! I will definitely be getting my event cakes from them from now on.
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    Jessica Sent on 08/09/2008
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    The custom cake shop has fenominal service. Their flavors pop and make you say WOW!!! I would recommend them for any event wedding, birthday, birth, etc. I loved their service. Their address is 4135 Virginia Beach Blvd., Virginia Beach, Va 23452.
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    Ashleigh Sent on 06/05/2015
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    We ordered a 6" round cake from the Custom Cake Shoppe for the top tier of our cupcake tower (which we ordered from else where). I tried several bakeries in the area but liked this one the best. The buttercream is not super sweet, which was my problem with 3/5 other bakeries I tried. They were reasonably priced and didn't tack on additional fees for flowers or swirls or other basic decorations, which was my problem with 1/5 of the bakeries I tried. The decorator did an AMAZING job of getting exactly what I wanted. I texted her a picture of an example and didn't have any issues with it upon completion. We chose the almond white cake which is terrific, and we are still eating it a week later (not as good as when it was fresh but surprisingly still moist). Our icing separated a bit from the cake which is likely due to the heat rather than the quality of the cake, so although they say not to put it in the fridge you may want to for a few hours if you have an outdoor wedding.
  • User1561639 Sent on 03/19/2014
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    Desiree at the Custom Cake Shoppe was awesome to work with for our wedding. She was very flexible and accommodating in many ways. We wanted an 8 inch cake to be vegan lemon cake with seedless raspberry filling. It was the best cake EVER and everyone is still talking about it. People had no idea it was dairy/egg free! Also, we had 4 different types of cupcakes, all equally as delicious as the cake. She designed each cupcake flavor in a different way to distinguish them from one another. The designs were super cute, fit with our theme perfectly, and the teal color matched to a T! We had a batman groom's cake that was chocolate with peanut butter icing and it was to die for!! Although we ordered more than enough cake/cupcakes to go around twice, everything was completely gone by the end of the wedding. The details on the 8 inch cake were not entirely perfect, but that didn't matter to us. This was by far the best wedding cake we've ever had at any wedding, ever!
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    Jodie Sent on 11/18/2015
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    Desiree was super helpful as we tried to pick both the look of the cake and the size we needed. The best part was the tasting - sample trays made it fun and easy!
  • Lindsay
    Lindsay Sent on 05/16/2016
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    In the wedding planning process, I've told people to not be taken aback by the plain interior of the Custom Cake Shop. They were absolutely AMAZING with their cakes and cupcakes - from beginning to end they were a delight to work with.

    Some of the other bakeries in the area kept telling us "no" to this, and "we can't do that" to that. But Desiree and the other members of their team always told us "yes." Now, a bakery doesn't need to bend over backwards, but just offering up things like creating edible flowers for our cupcakes and cake were requests that only they were willing to fill!

    Their white almond strawberry flavor is PHENOMENAL, and their marble/chocolate cake is moist and one of the best I've ever tasted. They took their time, made our vision come alive, and presented us with a beautiful setup at our reception. They even let us drop off our cake display and topper - they took care of it all flawlessly. No regrets whatsoever!
  • User1929758 Sent on 11/18/2014
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    I planned my wedding from another country, and correspond by email before coming into the cake shoppe to try cakes. I had specific ideas for the cake, and they were all perfectly incorporated into the cake. Highly recommended for both being an affordable, yet well made cake! I loved it!
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    Amanda Sent on 12/07/2011
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    amazing taste, moist and beautiful!!!
  • Jennifer
    Jennifer Sent on 09/01/2011
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    Custom cakes did a fantastic job. The cake was very moist and some of my guests commented that it was the best they had ever had at a wedding. I would like to thank the cake shoppe for being so flexible. Due to hurricane Irene I had to move my wedding up a day and they were able to deliver my cake a whole day early without any trouble. Some of the staff in the shoppe are a little short with customers but all in all the cake is awesome!
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    Tamika Sent on 10/12/2010
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    We had a picture of a cake that we loved and they were able to make it for us and add our own touches.
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    Alexandra Sent on 08/26/2016
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    A really great place to get your cake. Very reasonably priced for the sizes of cake needed. Would definitely being buying other cakes from them in the future.
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    Kristine Sent on 10/09/2016
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    Our cake was DELICIOUS and matched the picture I provided almost perfectly! We had so many complements on the design of the cake as well as the taste. I marked responsiveness low only because I planned my wedding from out of town and there were definitely times of slow communication and I would have liked a little more detailed confirmation of things (ie no email confirming they received the picture I sent, no written confirmation of the actual order being placed, etc). In the end, they were easy to work with and on top of everything so maybe I was just being a little OCD! I would definitely recommend to others and use them again myself in the future.
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