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Weddings

The Grand America Hotel Reviews

The Grand America Hotel

The Grand America Hotel

Salt Lake City, UT
4.6 out of 5 rating, 19 Reviews
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Reviews

4.6 out of 5 rating
4.6 out of 5 rating
19 Reviews
93% recommend it
  • Quality of service
    4.9 out of 5 rating
  • Average response time
    4.7 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value
    4.2 out of 5 rating
  • Flexibility
    4.6 out of 5 rating

Awards

19
  • A
    Averi Sent on 08/22/2018
    5 out of 5 rating
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    This is an amazing hotel to stay at if you want to feel like a King or Queen. We recently used the Grand America as a spot for our wedding party to get ready for the wedding and had a great experience. We had the Executive suite and was able to fit 8 bridesmaids, 6 Make up and Hair people and about 6 more friends and family. The room was a great size and the view was great! It was also very clean and everything was so beautiful.The only thing I would complain about and the reason I gave 4 stars instead of 5, is that I have stayed at this hotel about 5 times now and each time I get the worst sleep. The beds are very uncomfortable and the pillows are terrible. I really hope they upgrade to better mattresses and pillows. Ok so that is the only negative thing I have to say but other than that I loved it. We also ordered room service and the food was hot and delicious. When we were ready to check out, we called down for help and a bellman was at our door in minutes! Great Hotel and I would recommend this to anybody for a special event!
  • User2511188 Sent on 01/19/2016
    5 out of 5 rating
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    We stayed at the Grand America for our wedding night because we hadn't left for our honeymoon yet. The resorts in Park City are very expensive in the winter, so the Grand America was our next option for a nice place to stay at a price that we could afford. We got the honeymoon package which included bathrobes and slippers that we got to keep, a rose in the room, truffled, and a $100 resort credit that we used for a very large in-room breakfast and some stuff out of the mini fridge. The room was really nice and I love the bathrooms at the Grand America. It's really nice to have a soaking tub and a separate shower with marble floors and countertops. All of the staff were very professional and polite. We even had a hand-written card in our room congratulating us on our wedding. Parking is also included if you stay at the hotel.
  • User2265857 Sent on 08/11/2015
    5 out of 5 rating
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    Used there dinner hall for my wedding it was the perfect size at the perfect price, there food was great and everyone enjoyed themselves. There dinner hall is already beautiful so not much decorating was needed.
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  • A
    Ashley Sent on 09/15/2014
    5 out of 5 rating
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    The absolute best. Best venue, best service, beautiful scenery, they took great care of us and all of our guests. They also catered our food, and made our cakes - absolutely amazing!
  • S
    Sarah Sent on 09/04/2014
    5 out of 5 rating
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    Seriously a wonderful experience working with them! They offered everything we needed and went above and beyond their call of duty. From flowers, to a beautiful room set up just right, even a special menu for me (the bride) to account for my allergies. The cake was beautiful (and delicious) and the wedding was just perfect. Couldn't have asked for a better day!
  • User1186520 Sent on 06/04/2013
    5 out of 5 rating
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    Having our wedding ceremony and reception happen at the Grand America Hotel was a dream come true! The elegance was amazing and it was all a very classy experience. We were embraced with luxury the whole way, and we definitely were treated like royalty. I could not recommend this place enough! Nicole Rock is an amazing person to work with. She was the one who made the events in the Grand spectacular and smooth-running. I reminisce on that spectacular day every day. I deeply wish I could go back and experience is all over again! No changed whatsoever.
  • A
    Anita Sent on 06/04/2010
    5 out of 5 rating
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    I would like to commend Lexi Casalino, the Catering Sales Manager Wedding Specialist, for a job well done for our son's prewedding dinner. I was arranging this from St Louis and was not sure about the quality of service we would get. Fortunately, we got Lexi who was very efficient and professional. The venue was elegant and just the right size for our number of guests. The food was delicious and well presented. The catering staff was very attentive throughout the event. Everybody enjoyed the party. We'll do it again at Grand America if we have a chance.

    Thanks, Lexi.

    Sincerely,
    Drs. Fred and Anita Chu
    St Louis, MO
  • L
    Liz Sent on 06/07/2010
    5 out of 5 rating
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    Our wedding coordinator was amazing. Everything ran smoothly- the event and planning. Every single email/text/phone call was responded to promptly. There were only solutions- not problems. The food was very tasty, matching the high quality of service that accompanied it. I'm so grateful that we went with Grand America as it made for a most enjoyable wedding experience. And the price was very reasonable- equal to that of several other venue/reception sites in SLC. Lexi is fantastic.
  • Whitney
    Whitney Sent on 03/27/2012
    4.9 out of 5 rating
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    The Grand America was amazing. Not only is the venue beautiful, but the staff were so attentive and wonderful to work with. From the first time you go to see the venue, you are assigned a coordinator who takes care of everything. This is a one stop shop for a wedding; they take care of food, linens, setup, cleanup, hair, makeup, tables, chairs, the cake, servers, etc. It was a wonderful thing knowing that our families we able to enjoy this special day instead of worrying about all the little details.
  • CN&AK
    Pam Sent on 07/01/2014
    4.8 out of 5 rating
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    So Grand America can also do small parties.

    I did my engagement luncheon there with only 30 people. The room on the third floor has a patio overlooking the gardens. It was awesome view and the photos come out awesome.

    Well, we all know this five star hotel is no cheap but the lunch came out awesome. The entree portions twice as big as what I was expecting to see and the grilled salmon and mushroom risotto were delicious. The pastries were delicious too.

    The only and minor downside was that staff didn't see the drink choices on place cards and started giving champagne to a recovering AA. :/ I was able to wave server and save that on time though.

    The staff was super attentive and worked the timeline with me. The banquet manager gave me her cell phone and I was able to text her during the lunch if I needed anything.

  • Carly and Eric
    Carly A. Sent on 03/28/2011
    4.8 out of 5 rating
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    We had our wedding dinner at the Grand America and it was perfect! My wedding coordinate was phenomenal. She was very quick with any questions or changes that I needed. The food was fantastic. Everyone raved about it. The atmosphere was very elegant and classy. The serving staff was so nice and professional. I would recommend this place to any bride. It is a little more expensive than other places but definitely worth it!
  • T
    Tracie Sent on 04/12/2010
    4.6 out of 5 rating
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    I loved having my wedding and reception at the Grand America. They really took care of EVERYTHING. Lexi Casalino was so personable and helpful. It took off a lot of stress having such a competent wedding planner and event coordinator. I wish the party wasn't over because it was so great!
  • C
    Carly Sent on 03/03/2017
    4.5 out of 5 rating
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      3.5 out of 5 rating
    We had our reception in the Grand Salon and holy cow, that place was gorgeous. All my friends loved feeling super classy for the day. it was such an elegant backdrop for a dream wedding. The planning crew there is INSANELY AMAZING. We worked with Kristyn Hancock and she is my hero.
  • J
    Jael Sent on 05/15/2008
    4.3 out of 5 rating
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      3.0 out of 5 rating
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    YOu have got to go be pampered on your wedding day. Makes things less stressful. I had the Grand America Hotel Beutician take care of me on my special day. Although short on time my hair turn out fantastic!! The best part was that its so central to everything downtown. Also I loved the customer service and the privacy you feel.
  • S
    Susan H. Sent on 07/29/2022
    4.2 out of 5 rating
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    Expensive Venue

    We had our son's wedding rehearsal dinner at the Grande America Hotel. We had 40 people and the cost was $6,000.00 +
    I am just recommending that you read the contract carefully concerning all the extra charges and fees associated with the order. I thought that I had until I received the final bill.
  • E
    Elise Sent on 02/09/2013
    4.2 out of 5 rating
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    Nicole Rock was the catering manager I worked with leading up to my wedding dinner being held at the hotel. I can not praise her enough. She was so fantastic to work with. I would stress about things in the months before the wedding, and she always had the answers I needed, and most of the time the stuff I was stressing about she had already taken care of or said she would be soon. On the day of Blair Willey was our banquet captain, and my mom and sister loved working with him. I didn't interact with him much, I was enjoying my wedding day oblivious to the rest of the world, but my family says he was very helpful with everything. Any issue I had with the hotel that is reflected in my review score is an issue with the front desk staff and bell staff. They were the only reason I felt stress on my wedding day, and were not helpful at all. I would still tell anyone I know to celebrate their wedding at the Grand America Hotel because every other part of it was fantastic. Have I mentioned how great Nicole was?
  • C
    Catherine Sent on 02/14/2017
    4 out of 5 rating
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    It was an alright hotel, but I'd never spend that much again for what we got. The pool also costs $10 a day which was annoying when every other hotel has free pool services!
  • K
    Kari A. Sent on 08/24/2010
    4 out of 5 rating
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    I LOVED having my wedding reception at the grand america it was a beautiful setting and the food was great. The only complaints that I have are that I feel that my wedding cake was VERY over priced. We received a white cake with strawberries in the filling and when my husband and I cut our cake there were no strawberries. Many guests did not receive any strawberries in their slices either. There were some confusions on who received what meal and they did not refill any of my guests glasses with lemonade.

    But after the fact they understood the problems and apologized and we have been compensated for the mishaps. Things happen so other than those minor problems I LOVED my wedding and couldnt have asked for a better one.
  • M
    Martha Sent on 10/21/2007
    3.8 out of 5 rating
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    This was for our luncheon, the room was beautiful and the food was good. Just a little spendy is all
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