The Grand Hotel & Ballroom Reviews
Reviews
4.9 out of 5 rating
4.9 out of 5 rating
63 Reviews
97% recommend it
Awards
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![Yubo]()
Yubo Sent on 03/21/2024Amazing reception experience at the Grand Hotel & Ballroom
We had our wedding reception at the Grand Hotel and Ballroom with Rick's Chophouse making our food. Megan at Rick’s Chophouse was so easy to work with from the very beginning. After talking to her, we didn’t need to talk to any other people regarding the reception selection. Megan was patient and kind in explaining all the reception details to us and responded to emails in a timely manner. We had a great reception at Rick’s with good venue, good food, and good sleep. It was an unforgettable night. Thank you Megan and the Grand Hotel & Ballroom staff, we were so lucky to have you! -
![Mandi]()
Mandi Sent on 06/17/2019Destination Wedding right here at home!
I have run a ceremony venue in McKinney for several years, so when it came time for my wedding I initially wanted something far away and tropical- just so my friends and family could enjoy time together rather than focusing so much on "the event". However, after searching in several states and countries for the perfect little town where everyone could walk from place to place and entertainment was plentiful, I realized it was right here in McKinney.
I also knew that The Grand had the intimate yet very elegant feel I wanted, as well as impeccable food and service. Still, even knowing how great they've been to all our clients in the past, I was absolutely blown away with my experience. I can't say enough about the entire staff, from Jacque at the front desk who helped us with guest accommodations to Allie who booked our reservation for The Ballroom to Megan who took absolutely wonderful care of us during the planning and meal selection process. I am so grateful to Rick Wells and his entire team.
Although it wasn't a "destination" for me, most of our guests from the Dallas area as well as out of state booked rooms at either The Grand Hotel or the local B&B's near the downtown square. My guests loved the experience of staying downtown and walking with us to hear live music at the nearby restaurants and bars after the wedding, and then to brunch the next day. It was the "destination wedding" feel I wanted without having to get on a plane, and it was absolutely PERFECT. -
![Sara]()
Sara Sent on 10/02/2018Megan and her team were fantastic! She really helped us plan out our entire reception in the Ballroom. The food was perfect, the atmosphere was perfect, and I didn't have to worry about anything. Wonderful people, wonderful service. -
Ashley Sent on 02/21/2018This was the absolute perfect venue for our wedding. To be honest, we didn't look at any other venues. Once I walked into the ballroom and saw the old fashioned tin roof with GORGEOUS chandeliers, I was sold. This was where we were going to have our wedding. Also, if you want to have amazing food at your wedding that your guests will continue to rave about months later, you have to book The Grand Hotel. Rick's does an amazing job with the food! Everything was delicious. We have had so many compliments about the food! Megan Lamm was awesome! She made sure we had all the details for our wedding and that everything ran smoothly. She was an absolute charm to work with! :D
Overall, it was the best weekend ever. Our wedding party and close family stayed at the hotel with us Friday through Sunday morning. Then we had brunch at Rick's Sunday morning after the wedding. All our guests loved how different each of the rooms were decorated. Jacque was so awesome at accommodating all our needs (and we were kind of needy) but she handled us very well! :D I can't say enough how nice and professional the whole team at The Grand Hotel was. We could not have had a more perfect wedding. -
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User1538733 Sent on 02/19/2014I had my wedding ceremony and reception in the Grand Ballroom this past weekend. The whole experience was great. Shawna and Melanie were very responsive and made sure everything went perfectly! The food was great, and they were able to accommodate special requests with ease. All of the guests commented on how wonderful the staff was, including the servers and bartender. I would highly recommend the Grand Hotel and Ballroom for any event, but especially for a perfect wedding! -
User1498154 Sent on 01/07/2014We LOVED The Grand Hotel and Ballroom. Our ceremony, cocktail hour, and reception went so smoothly thanks to Shawna and her staff. Her assistant, I cannot remember his name, was so sweet. They both made my husband and I feel like we had nothing to worry about throughout the whole day. Shawna was very responsive to our questions and very accommodating to everything. She was organized, patient, and reassuring when the nerves kicked in. We adored her!
Melanie, the one in charge of billing, was nice, but sometimes seemed to be a little annoyed with our financial questions, and didn't always seem sincere. Regardless, she did get the job done, and did remain organized with our payments and billing and such. She was good at e-mailing back or returning calls.
Lastly, Jose, the man at the hotel service desk was a doll. He was SO kind and optimistic. I absolutely loved talking with him. He seemed so excited about my wedding which made me feel really special. He was so good at answering questions and clarifying information. We loved him so much!
Chip, the bartender, was also great! Very nice and energetic. He was fun to talk with!
Thank you Grand Hotel and Ballroom! -
User1054600 Sent on 12/29/2012The Grand Hotel and Rick's Chophouse who served our meal exceeded ALL our expectations!!!! We had several friends comment to us that this was the BEST wedding they had ever attended! This was our only daughter's wedding......and it was very obvious she and her new husband enjoyed their celebration as well all the guests!!! The owner of Rick's Chophouse, Rick, personally came to our table during the meal to ask if he could do anything for us. We told him the food and service was 5 Star quality! He even brought me another Sprite soft drink to our table! Wow, that is what I call going above and beyond the service and great food provided! Thank all of your Staff for a job WELL DONE in every phase of service and quality and taste of all the food served!!!! -
![Belinda]()
Belinda Sent on 11/01/2012Delicious food, great service, gorgeous ballroom and guest rooms. Love this place! My wedding was wonderful! -
![Valerie]()
Valerie Sent on 10/02/2013Mu husband and I had our wedding at The Grand Hotel and Ballroom in October and it was an amazing experience. Everything about this place is wonderful. The staff is so accomodating. We, along with several of our guests, stayed at the hotel during our wedding weekend. Everyone ranted and raved about how beautiful the rooms were. We had both our ceremony and reception here. They took care of everything. I literally had zero stress the days leading up to the wedding and the day of the wedding. We worked with Melanie during the pre-wedding process (i.e. touring the venue, booking, making payments, etc.) She was great. Always responded to emails in a timely manner and bent over backwards to help us in any way she could. Shawna, our coordinator for the actual wedding, was amazing. I absolutely loved her. She took care of everything. She made sure the ballroom looked exactly the way I envisioned it. When I tried to help with a few details for the reception, she refused to let me and instructed me to go relax and enjoy my day. Big plus: she made sure both me and my husband ate and drank during the reception and had appetizers and drinks on hand for us right after the ceremony. Jose, the hotel manager was a true gem. He was so accommodating, making sure we had any and everything we needed in our rooms. They were so flexible with us. They even allowed us to have our dog be in our ceremony. AND he got to come to the reception after dinner to take pictures and dance with our guests. I HIGHLY recommend this place if you are looking for a wedding venue in the Dallas area. They will definitely take care of you. Since the venue is so nice, you really don't have to do much decorating if you don't want to. The place is beautiful enough on its own. I really cannot say enough great things about this place. Thank you Grand Hotel and Ballroom for helping me have the wedding of my dreams. We are so grateful. BIG thank you to Shawna, Melanie and Jose. You all are the absolute best. Ever!
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