The Heritage Hotel Golf, Spa & Conference Center Reviews
The Heritage Hotel Golf, Spa & Conference Center
Southbury, CT4.8 out of 5 rating, 46 reviews
4.8
46 reviews
Reviews
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4.8 out of 5 rating
4.8 Excellent
4.8 out of 5 rating
46 reviews
96% recommend it
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Quality of service 4.8 out of 5 rating
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Average response time 4.8 out of 5 rating
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Professionalism 4.8 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.9 out of 5 rating
Awards
46
+50
User photos
Weddingwire
4.8/5
46 reviews
Google
4.2/5
802 reviews
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Alyssa T. Sent on 06/23/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Couldn’t have asked for a better venue!
From day one this venue was amazing to work with. Jennifer did not pressure us to choose the Heritage, she actually recommended seeing more just to make sure this is what we wanted! And it was. The grounds are beautiful, getting married in the stone garden was such a unique entrance and so beautiful, and everyone loved the food!! We had out of town guests and they made a long weekend out of the wedding, used the pool, the close coffee shop and the golf! We LOVED the Heritage!!From day one this venue was amazing to work with. Jennifer did not pressure us to choose the Heritage, she actually recommended seeing more just to make sure this is what we wanted! And it was. The grounds are beautiful, getting married in the stone garden was such a unique entrance and so beautiful, and everyone loved the food!! We had out of town guests and they made a long weekend out of the wedding, used the pool, the close coffee shop and the golf! We LOVED the Heritage!! -
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Mark L. Sent on 03/03/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great hotel/venue for wedding weekend
Candice in sales was a joy to work with throughout our wedding process. She was communicative, straightforward, and accommodating. During the wedding weekend, hotel staff on hand were kind, easy to access, and fully on top of everything they had agreed to do to make our weekend what we wanted it to be. The garden room and outdoor space adjacent to it served as a perfect venue for our Indian haldi/sangeet celebration for roughly 130 guests.
Many of our wedding guests took advantage of a room block to stay at the hotel during their trip, and they were all very pleased with the accommodations and even eager to come back. The long hallways and numerous lounges offered ample opportunities for socializing, and the rooms were clean and comfortable.
We highly recommend the Heritage Hotel as a venue for your wedding weekend!Candice in sales was a joy to work with throughout our wedding process. She was communicative, straightforward, and accommodating. During the wedding weekend, hotel staff on hand were kind, easy to access, and fully on top of everything they had agreed to do to make our weekend what we wanted it to be. The garden room and outdoor space adjacent to it served as a perfect venue for our Indian haldi/sangeet celebration for roughly 130 guests.
Many of our wedding guests took advantage of a room block to stay at the hotel during their trip, and they were all very pleased with the accommodations and even eager to come back. The long hallways and numerous lounges offered ample opportunities for socializing, and the rooms were clean and comfortable.
We highly recommend the Heritage Hotel as a venue for your wedding weekend! -
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Annmarie S. Sent on 10/26/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Dream wedding
The Heritage has always had a special place in my heart because it is located in my hometown and I knew having my wedding there would make it that much more special. My Husband and I got married on September 30th and can't stop talking about how having everything there (ceremony, reception, after party, lodging) was the best decision we ever made. The hotel and grounds are just absolutely beautiful and the timbers reception room is simply breathtaking. But what made it even more special are the staff. Jennifer was incredible leading up to the day with being responsive, keeping things on track and answering any questions we had, and our coordinator on the day, Kara, was unbelievable. We didn't even need a wedding planner! She made sure everything was set up perfectly and that the flow of the day was exactly how we wanted it to be. She is such a wonderful person and we feel so thankful to have met her. All of our guests raved about the food and how helpful and friendly all of the staff were. They also still talk about how amazing of a wedding it was. You can't beat the easy flow with going from the ceremony at the stone garden, to the cocktail hour room with the outdoor patio, and then simply moving to the next room to the reception, and only needing to go up to your room at the end of the night! It was a dream day and there is absolutely nothing we would change about it. If you want an unforgettable and special wedding with everything in one place, you must book the Heritage!The Heritage has always had a special place in my heart because it is located in my hometown and I knew having my wedding there would make it that much more special. My Husband and I got married on September 30th and can't stop talking about how having everything there (ceremony, reception, after party, lodging) was the best decision we ever made. The hotel and grounds are just absolutely beautiful and the timbers reception room is simply breathtaking. But what made it even more special are the staff. Jennifer was incredible leading up to the day with being responsive, keeping things on track and answering any questions we had, and our coordinator on the day, Kara, was unbelievable. We didn't even need a wedding planner! She made sure everything was set up perfectly and that the flow of the day was exactly how we wanted it to be. She is such a wonderful person and we feel so thankful to have met her. All of our guests raved about the food and how helpful and friendly all of the staff were. They also still talk about how amazing of a wedding it was. You can't beat the easy flow with going from the ceremony at the stone garden, to the cocktail hour room with the outdoor patio, and then simply moving to the next room to the reception, and only needing to go up to your room at the end of the night! It was a dream day and there is absolutely nothing we would change about it. If you want an unforgettable and special wedding with everything in one place, you must book the Heritage!-
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+9 photos
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Rebecca S. Sent on 09/21/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The best venue!
My husband and I got married at Heritage Hotel on 09/16/22 and could not recommend this venue enough. It was so convenient to have our ceremony, cocktail hour, reception, and hotel all at one location. The bridal suite was perfect for the bridal party to get ready in and the groomsmen had a great time golfing and got ready in a hotel room as well. The staff were all amazing. Jennifer helped keep us organized and answered all our questions leading up to the day, Kara was amazing and so helpful the night of the wedding, and the waitstaff and bartenders were so much fun and kept the party going all night (special shout-out to Lexi). We spent the rest of our weekend at Heritage Hotel and had the time of our life in the Tavern with the best bartenders (Quon, Craig, Steve, and Lauren). Overall, we 10/10 recommend and wish we could do it all over again!My husband and I got married at Heritage Hotel on 09/16/22 and could not recommend this venue enough. It was so convenient to have our ceremony, cocktail hour, reception, and hotel all at one location. The bridal suite was perfect for the bridal party to get ready in and the groomsmen had a great time golfing and got ready in a hotel room as well. The staff were all amazing. Jennifer helped keep us organized and answered all our questions leading up to the day, Kara was amazing and so helpful the night of the wedding, and the waitstaff and bartenders were so much fun and kept the party going all night (special shout-out to Lexi). We spent the rest of our weekend at Heritage Hotel and had the time of our life in the Tavern with the best bartenders (Quon, Craig, Steve, and Lauren). Overall, we 10/10 recommend and wish we could do it all over again!-
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+7 photos
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Abigail Sent on 06/03/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Spring 2022 Wedding
We had our dream wedding at the Heritage Memorial Day weekend. It had the rustic look we wanted and was an all in one experience. We were able to have hair and make up done in the executive suite, the ceremony was in their stone garden (with a backup room if it rained), indoor/outdoor cocktail hour, and an all wooden reception room with a gorgeous stone fire place. It was great being able to walk back up to your hotel room at the end or hit the after party at their tavern restaurant in the hotel lobby. Our guest kept complimenting how they loved that everything was in one spot. Some guests came early to use the pools or go golfing to enjoy more of the long weekend. The vineyard and golf course were a great spot for pictures! The staff was so attentive and quick to answer questions. Couldn’t have asked for an easier planning process with them. We also used almost every vendor they were affiliated with and they were all great as well!We had our dream wedding at the Heritage Memorial Day weekend. It had the rustic look we wanted and was an all in one experience. We were able to have hair and make up done in the executive suite, the ceremony was in their stone garden (with a backup room if it rained), indoor/outdoor cocktail hour, and an all wooden reception room with a gorgeous stone fire place. It was great being able to walk back up to your hotel room at the end or hit the after party at their tavern restaurant in the hotel lobby. Our guest kept complimenting how they loved that everything was in one spot. Some guests came early to use the pools or go golfing to enjoy more of the long weekend. The vineyard and golf course were a great spot for pictures! The staff was so attentive and quick to answer questions. Couldn’t have asked for an easier planning process with them. We also used almost every vendor they were affiliated with and they were all great as well! -
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Melissa Y. Sent on 06/07/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect Venue
My husband and I just got married here on May 21, 22. We would recommend this venue to others. It was perfect for us, We love the rusty country vibe. We had a lot of guests from out of state so it made it very simple for everyone. Not to mention the guys did a golf tournament the day before. Jen was terrific, the meetings we had were very detailed. If something wasn’t going to be a good idea, she would tell you but also make recommendations to make it work. She was very responsive with all my emails. I greatly appreciate everything!My husband and I just got married here on May 21, 22. We would recommend this venue to others. It was perfect for us, We love the rusty country vibe. We had a lot of guests from out of state so it made it very simple for everyone. Not to mention the guys did a golf tournament the day before. Jen was terrific, the meetings we had were very detailed. If something wasn’t going to be a good idea, she would tell you but also make recommendations to make it work. She was very responsive with all my emails. I greatly appreciate everything! -
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Amanda Sent on 12/15/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wonderful venue
We chose the Heritage because its breathtaking woodwork & fireplaces throughout. The property
is gorgeous. We also loved the convienece of having our wedding at a hotel and Im glad we chose to do so because we were able to celebrate with our guests all weekend long. The food was delicious, the staff was amazing! Everything about the heritage was magical and wonderful!We chose the Heritage because its breathtaking woodwork & fireplaces throughout. The property
is gorgeous. We also loved the convienece of having our wedding at a hotel and Im glad we chose to do so because we were able to celebrate with our guests all weekend long. The food was delicious, the staff was amazing! Everything about the heritage was magical and wonderful! -
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Arianna Sent on 08/16/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Happiness at the Heritage
We cannot recommend the Heritage Hotel enough! We had our wedding there this past July! First of all, we were a Covid couple who had to postpone our wedding from 2020 to 2021. The staff, especially Jennifer, were so helpful with moving our wedding date that it made a stressful time in our lives so much easier. Overall, this venue has everything you could want! Our guests stayed at the hotel and enjoyed their stay as you get all the amenities at the hotel like use of the gym and pools. We had our ceremony in the stone garden on the most perfect day! It’s a very unique and beautiful space! The timbers room for the reception is very grand and rustic, but also has a cozy feel. The food was also amazing! We did the buffet stations with steak and chicken, mash potato and pasta bar and more! Everyone loved the food. We also had a donut wall! We had the best day ever and it was all thanks to the amazing staff! Shout out to Sean, Della, and Faith! They were fantastic with helping to make everything go smoothly. We also had breakfast the next morning at the hotel which was so nice not to worry about going somewhere. You will not regret having your event at the Heritage Hotel!We cannot recommend the Heritage Hotel enough! We had our wedding there this past July! First of all, we were a Covid couple who had to postpone our wedding from 2020 to 2021. The staff, especially Jennifer, were so helpful with moving our wedding date that it made a stressful time in our lives so much easier. Overall, this venue has everything you could want! Our guests stayed at the hotel and enjoyed their stay as you get all the amenities at the hotel like use of the gym and pools. We had our ceremony in the stone garden on the most perfect day! It’s a very unique and beautiful space! The timbers room for the reception is very grand and rustic, but also has a cozy feel. The food was also amazing! We did the buffet stations with steak and chicken, mash potato and pasta bar and more! Everyone loved the food. We also had a donut wall! We had the best day ever and it was all thanks to the amazing staff! Shout out to Sean, Della, and Faith! They were fantastic with helping to make everything go smoothly. We also had breakfast the next morning at the hotel which was so nice not to worry about going somewhere. You will not regret having your event at the Heritage Hotel! -
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Alicia R. Sent on 07/17/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
First Impressions
We just booked for next August. Jennifer is absolutely wonderful and so sweet. They have let me go back twice during the day on weekends without and appointment to show my parents and take notes for decorations. I am a city girl. My fiance is a country boy. This venue is the perfect in between!We just booked for next August. Jennifer is absolutely wonderful and so sweet. They have let me go back twice during the day on weekends without and appointment to show my parents and take notes for decorations. I am a city girl. My fiance is a country boy. This venue is the perfect in between! -
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Mitch D. Sent on 06/12/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great Experience and Flexibility
My Wife and I are splitting up vendor reviews and I was excited to write the review for Heritage Hotel! From the months leading up to the wedding until the day of Heritage was nothing but wonderful! As we approached our wedding state guidelines for COVID continued to change. Heritage did a great job keeping us updated with what that meant for us, as well as being flexible as we made adjustments to headcount, locations of cocktail hour/DJ etc. always coaching us through the experience. Next on the night before the wedding there was a large storm and the power went out throughout the hotel as we were all hanging out the Heritage Hotel Bar (the Tavern). The Heritage Staff was wonderful and actually moved us from the bar into the cocktail hour room (which still had some emergency lighting), setting us up with candles and allowing us to have almost an impromptu pre party! Finally on the day of the wedding we had to transition from being mostly outside to inside due to rain, and everything went off without a hitch! Overall we would highly recommend Heritage and we were happy to go through this experience with them!My Wife and I are splitting up vendor reviews and I was excited to write the review for Heritage Hotel! From the months leading up to the wedding until the day of Heritage was nothing but wonderful! As we approached our wedding state guidelines for COVID continued to change. Heritage did a great job keeping us updated with what that meant for us, as well as being flexible as we made adjustments to headcount, locations of cocktail hour/DJ etc. always coaching us through the experience. Next on the night before the wedding there was a large storm and the power went out throughout the hotel as we were all hanging out the Heritage Hotel Bar (the Tavern). The Heritage Staff was wonderful and actually moved us from the bar into the cocktail hour room (which still had some emergency lighting), setting us up with candles and allowing us to have almost an impromptu pre party! Finally on the day of the wedding we had to transition from being mostly outside to inside due to rain, and everything went off without a hitch! Overall we would highly recommend Heritage and we were happy to go through this experience with them!-
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Olivia N. Sent on 01/25/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Cannot recommend enough!
Booking the Heritage Hotel was the best first decision we made in our wedding planning process. Jennifer has always been the kindest person to us (as well as Barri), answering every and all questions we had, being SO flexible with the timeline and guest count because of COVID, and just went above and beyond to make sure we were taken care of the days leading up to and the night of the wedding. My family members and friends RAVED about the food, particularly the steak and salmon, saying it was one of the best meals they had EVER had. My husband and I LOVED the steak as well, it was cooked and seasoned perfectly. The Caesar salad was also delicious, and the service provided to both us and the guests was impeccable. The venue is a beautiful space that can be totally customized (bringing in a decorator) and just vies the perfect intimate, but large, wedding you may want. Our day-of coordinator was amazing, dealing with our large (10 on each side plus us) wedding party like a champ, and always making sure I was okay/had everything I needed - made sure my cathedral veil didn’t fall out LOL. I honestly can’t say enough good things about the venue, and wish we could relive the night over and over again. The Heritage Hotel holds a special place in our hearts now and can’t wait to go back.Booking the Heritage Hotel was the best first decision we made in our wedding planning process. Jennifer has always been the kindest person to us (as well as Barri), answering every and all questions we had, being SO flexible with the timeline and guest count because of COVID, and just went above and beyond to make sure we were taken care of the days leading up to and the night of the wedding. My family members and friends RAVED about the food, particularly the steak and salmon, saying it was one of the best meals they had EVER had. My husband and I LOVED the steak as well, it was cooked and seasoned perfectly. The Caesar salad was also delicious, and the service provided to both us and the guests was impeccable. The venue is a beautiful space that can be totally customized (bringing in a decorator) and just vies the perfect intimate, but large, wedding you may want. Our day-of coordinator was amazing, dealing with our large (10 on each side plus us) wedding party like a champ, and always making sure I was okay/had everything I needed - made sure my cathedral veil didn’t fall out LOL. I honestly can’t say enough good things about the venue, and wish we could relive the night over and over again. The Heritage Hotel holds a special place in our hearts now and can’t wait to go back. -
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Cassandra C. Sent on 05/25/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Perfect Venue
Heritage Hotel was the absolute best decision we could have made for our wedding. The moment we stepped on site during our initial tour we knew it was the place for us. Timbers is a stunning room and the vineyard and Stone Garden added so much variety and amazing scenery to what was already a beautiful day. Not only is the venue itself spectacular but the staff was out of this world helpful and a pleasure to work with! From planning all the details with Jennifer to Stephanie making sure our day went perfectly we had so much support that I never doubted that our day would be flawless. In fact, on our wedding day our cake never arrived from an outside bakery and Stephanie got it handled immediately between repeated calls to the bakery all the way to sending staff to buy us a cake at the last minute just so we didn’t do without. My husband and I loved every single second of working with this venue and it’s staff. I can’t say enough good things about them and they will always hold a special place in our hearts for all they did for us.Heritage Hotel was the absolute best decision we could have made for our wedding. The moment we stepped on site during our initial tour we knew it was the place for us. Timbers is a stunning room and the vineyard and Stone Garden added so much variety and amazing scenery to what was already a beautiful day. Not only is the venue itself spectacular but the staff was out of this world helpful and a pleasure to work with! From planning all the details with Jennifer to Stephanie making sure our day went perfectly we had so much support that I never doubted that our day would be flawless. In fact, on our wedding day our cake never arrived from an outside bakery and Stephanie got it handled immediately between repeated calls to the bakery all the way to sending staff to buy us a cake at the last minute just so we didn’t do without. My husband and I loved every single second of working with this venue and it’s staff. I can’t say enough good things about them and they will always hold a special place in our hearts for all they did for us. -
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Taryn S. Sent on 12/07/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great venue choice
We originally were having a NYE wedding and decided to move it forward in order to have a fall October wedding outside in Heritage’s tent. The tent is set in their vineyard for beautiful backdrop and photos. Jennifer worked with us all along the way answering our MANY questions and figuring out all of the changes we had to make in order to adhere to the ever-changing guidelines. Our day ended up being beautiful and we are so happy we chose Heritage for our wedding.We originally were having a NYE wedding and decided to move it forward in order to have a fall October wedding outside in Heritage’s tent. The tent is set in their vineyard for beautiful backdrop and photos. Jennifer worked with us all along the way answering our MANY questions and figuring out all of the changes we had to make in order to adhere to the ever-changing guidelines. Our day ended up being beautiful and we are so happy we chose Heritage for our wedding.-
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+16 photos
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Erica B. Sent on 10/22/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Exceeded expectations!
I originally booked the Heritage Hotel for my wedding on 10/17/20 before COVID started but with the pandemic, we decided it would be best to decrease our guest count to 25 people. Barri, Candice, and Jen were all extremely accommodating and helpful through the whole process. We are planning to have our large celebration next year, but we were able to celebrate with a smaller wedding dinner celebration this year and it exceeded expectations! All of our guests had an amazing time, the food was delicious, the decorations were set up beautifully, and no one's drinks got close to empty the whole night since the wait staff was so attentive. I highly recommend the Heritage! Thank you so much for an amazing celebration and we look forward to working with you again next year!I originally booked the Heritage Hotel for my wedding on 10/17/20 before COVID started but with the pandemic, we decided it would be best to decrease our guest count to 25 people. Barri, Candice, and Jen were all extremely accommodating and helpful through the whole process. We are planning to have our large celebration next year, but we were able to celebrate with a smaller wedding dinner celebration this year and it exceeded expectations! All of our guests had an amazing time, the food was delicious, the decorations were set up beautifully, and no one's drinks got close to empty the whole night since the wait staff was so attentive. I highly recommend the Heritage! Thank you so much for an amazing celebration and we look forward to working with you again next year! -
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Anna Sent on 07/16/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best Venue Ever!
The Heritage Hotel and Conference Center is honestly the best kept secret out there! From the planning stages to the day of the wedding, Jennifer, Kyle, and Jackie were absolutely amazing to work with. They were truly all about making this day so special for us. Our guests were in awe of the ceremony and reception spaces and the delicious food. We couldn't have asked for a more perfect day!The Heritage Hotel and Conference Center is honestly the best kept secret out there! From the planning stages to the day of the wedding, Jennifer, Kyle, and Jackie were absolutely amazing to work with. They were truly all about making this day so special for us. Our guests were in awe of the ceremony and reception spaces and the delicious food. We couldn't have asked for a more perfect day!-
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Sue Sent on 09/05/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I just read the previous negative review and had to respond. I was at that wedding and am a friend of the groom. The hotel was clean, beautiful and above all professional. The DJ played all the songs requested by the bride and groom. If a guest does not like the music it’s what the bride and groom picked it is not the music. I also had the steak and it was great!! As far as the drinks I found them just perfect and tipped extra as the service was above par. I did attend the after party. While the Bar was very warm as the air was not working there was actually extra food left over. They asked us if we wanted to take the extra and we declined. I am sorry that this guest of the wedding was upset. However, I can assure you all the rest of us were beyond happy!I just read the previous negative review and had to respond. I was at that wedding and am a friend of the groom. The hotel was clean, beautiful and above all professional. The DJ played all the songs requested by the bride and groom. If a guest does not like the music it’s what the bride and groom picked it is not the music. I also had the steak and it was great!! As far as the drinks I found them just perfect and tipped extra as the service was above par. I did attend the after party. While the Bar was very warm as the air was not working there was actually extra food left over. They asked us if we wanted to take the extra and we declined. I am sorry that this guest of the wedding was upset. However, I can assure you all the rest of us were beyond happy! -
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Carly Sent on 08/21/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Go see this place in person! We chose the Heritage Hotel for our July wedding, and it was the BEST decision. Jennifer and Chris are great to work with, the food was amazing, and the venue is beautiful! Online pictures really do not do it justice- it has been recently renovated, and the stone garden was lush and colorful for our ceremony. The Timbers room is stunning: huge stone fireplace, wood beams that feel like a barn, and full-length windows that look out over the patio. The staff was able to accommodate serving the dinner family style (highly recommended) and everything ran smoothly. The best part was hanging out in the pub afterwards and knowing that our guests could go right upstairs to their rooms. Highly recommended and a great value!Go see this place in person! We chose the Heritage Hotel for our July wedding, and it was the BEST decision. Jennifer and Chris are great to work with, the food was amazing, and the venue is beautiful! Online pictures really do not do it justice- it has been recently renovated, and the stone garden was lush and colorful for our ceremony. The Timbers room is stunning: huge stone fireplace, wood beams that feel like a barn, and full-length windows that look out over the patio. The staff was able to accommodate serving the dinner family style (highly recommended) and everything ran smoothly. The best part was hanging out in the pub afterwards and knowing that our guests could go right upstairs to their rooms. Highly recommended and a great value! -
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Stephanie Sent on 03/30/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Chris and Jen are amazing! They helped my husband and I with everything at our wedding and was so flexible with ceremony location and decor. They are one of the best to work with. completely down to earth.Chris and Jen are amazing! They helped my husband and I with everything at our wedding and was so flexible with ceremony location and decor. They are one of the best to work with. completely down to earth. -
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Amanda Sent on 03/29/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our criteria when looking for a venue were to be able to have our rehearsal dinner, ceremony, reception, and guest rooms in one location with a rustic vibe. My husband and I knew the Heritage was the perfect location for our ceremony and reception just from one look at their website. Jennifer was very responsive and helpful with all of the planning along the way. The venue was perfect, and Chris kept everything running smoothly the day of our wedding. Our guests commented on how great their meals were and most of them stayed the night and thought their rooms were excellent as well. If you are looking for a rustic venue, you won't regret choosing the Heritage!Our criteria when looking for a venue were to be able to have our rehearsal dinner, ceremony, reception, and guest rooms in one location with a rustic vibe. My husband and I knew the Heritage was the perfect location for our ceremony and reception just from one look at their website. Jennifer was very responsive and helpful with all of the planning along the way. The venue was perfect, and Chris kept everything running smoothly the day of our wedding. Our guests commented on how great their meals were and most of them stayed the night and thought their rooms were excellent as well. If you are looking for a rustic venue, you won't regret choosing the Heritage! -
Quality of service
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Rose Sent on 09/22/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The facility and staff are first rate. Our planning and actual event was effortless. Weekend guests had a wonderful time!
What a great place for a destination wedding.The facility and staff are first rate. Our planning and actual event was effortless. Weekend guests had a wonderful time!
What a great place for a destination wedding. -
Quality of service
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Sarah Sent on 02/21/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had our winter wedding at the Heritage Resort and Conference Center on 01/30/16. In terms of the hotel itself, our guests loved it! They have recently put millions of dollars into renovations and the place looks great! The staff members were incredibly helpful and friendly. There is a great gym, beautiful pool and sauna, and cozy places to lounge in front of the fireplace throughout the building. The bar/restaurant was a great place for us to get together after the rehearsal dinner to mingle and after the reception to keep the celebration going! The food at the hotel is all-around amazing- from the rehearsal dinner, to late night snacks at the bar, to the reception meals. Also, it was great not to worry about people traveling after the wedding- they just had to go to their rooms! I was nervous planning everything from Philadelphia, where we live, but Chris and Jennifer made it so easy. They were both there for us every step of the way. Jennifer worked with our budget to tailor a perfect package for us and both Chris and Jennifer answered our many questions throughout the process to make sure our day was perfect. On the actual day of the wedding, they coordinated seamlessly with the vendors, made the rooms look absolutely beautiful, and worked hard to make sure every single guest had an amazing time. We absolutely intend to come back to Heritage at least once a year for a weekend getaway. The new pool bar in the summer is supposed to be amazing. We are so glad we chose to get married here- it was absolutely perfect!We had our winter wedding at the Heritage Resort and Conference Center on 01/30/16. In terms of the hotel itself, our guests loved it! They have recently put millions of dollars into renovations and the place looks great! The staff members were incredibly helpful and friendly. There is a great gym, beautiful pool and sauna, and cozy places to lounge in front of the fireplace throughout the building. The bar/restaurant was a great place for us to get together after the rehearsal dinner to mingle and after the reception to keep the celebration going! The food at the hotel is all-around amazing- from the rehearsal dinner, to late night snacks at the bar, to the reception meals. Also, it was great not to worry about people traveling after the wedding- they just had to go to their rooms! I was nervous planning everything from Philadelphia, where we live, but Chris and Jennifer made it so easy. They were both there for us every step of the way. Jennifer worked with our budget to tailor a perfect package for us and both Chris and Jennifer answered our many questions throughout the process to make sure our day was perfect. On the actual day of the wedding, they coordinated seamlessly with the vendors, made the rooms look absolutely beautiful, and worked hard to make sure every single guest had an amazing time. We absolutely intend to come back to Heritage at least once a year for a weekend getaway. The new pool bar in the summer is supposed to be amazing. We are so glad we chose to get married here- it was absolutely perfect!The Heritage Hotel Golf, Spa & Conference Center's reply:
Thank you, Sarah, for your kind words! It was an honor to host your wedding and I'm glad you and your guests enjoyed the whole wedding weekend! We can't wait to welcome you back this summer! -
Quality of service
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Ali Sent on 05/30/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My husband and I were forced to find a new venue 6 months before our wedding day. We had zero flexibility with date or time as we had already sent save the dates. When we met with Jennifer and Chris, they put us at ease. They worked magic to accommodate us with our specific timing as there was another wedding booked that same day. Leading up to the wedding, the entire staff was super friendly and professional to all of our questions and needs. The hotel was under renovation, yet the staff assured us that things would be fabulous by May 9....and they were!!! My guests are still raving about the food (we had stations-pasta, mashed potato, carving, and salad) and the Heritage room (cocktail hour) and garden room with access to the stone garden (reception) were both just perfect. Jennifer and Chris sat with my mom and I the day before the wedding to go over every detail when we dropped off our special touches- table numbers, memory table, favors etc. Being a school teacher (and type A lol) I had everything labeled meticulously and I can say that not ONE thing was not the way I had imagined it. The staff was also wonderful during the evening: my photographer had to leave at 8:30 and at 8:20 I asked them to bring out our cupcake tower (earlier than our set plan so I could have her photograph cake cutting before she left) and they pulled through with smiles on their faces!!! Ryan was our maître de and truly went above and beyond by not only packaging things back up for us at the end of the night, but labeling boxes AND delivering to our room. The only thing he couldn't touch was our card box and gifts--it made for a very easy and quick transition for us to the "after party" at Shadrachs bar in the hotel.
Bottom line: This venue has it all for extremely fair pricing. Beautiful banquet rooms, garden area, friendly staff, great food, hotel bar for after party, beautiful guest rooms, great amenities, oh and the bridal suite is ABSOLUTELY PERFECT!!!!!!!My husband and I were forced to find a new venue 6 months before our wedding day. We had zero flexibility with date or time as we had already sent save the dates. When we met with Jennifer and Chris, they put us at ease. They worked magic to accommodate us with our specific timing as there was another wedding booked that same day. Leading up to the wedding, the entire staff was super friendly and professional to all of our questions and needs. The hotel was under renovation, yet the staff assured us that things would be fabulous by May 9....and they were!!! My guests are still raving about the food (we had stations-pasta, mashed potato, carving, and salad) and the Heritage room (cocktail hour) and garden room with access to the stone garden (reception) were both just perfect. Jennifer and Chris sat with my mom and I the day before the wedding to go over every detail when we dropped off our special touches- table numbers, memory table, favors etc. Being a school teacher (and type A lol) I had everything labeled meticulously and I can say that not ONE thing was not the way I had imagined it. The staff was also wonderful during the evening: my photographer had to leave at 8:30 and at 8:20 I asked them to bring out our cupcake tower (earlier than our set plan so I could have her photograph cake cutting before she left) and they pulled through with smiles on their faces!!! Ryan was our maître de and truly went above and beyond by not only packaging things back up for us at the end of the night, but labeling boxes AND delivering to our room. The only thing he couldn't touch was our card box and gifts--it made for a very easy and quick transition for us to the "after party" at Shadrachs bar in the hotel.
Bottom line: This venue has it all for extremely fair pricing. Beautiful banquet rooms, garden area, friendly staff, great food, hotel bar for after party, beautiful guest rooms, great amenities, oh and the bridal suite is ABSOLUTELY PERFECT!!!!!!! -
Quality of service
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Lindsey Sent on 11/17/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had our rehearsal dinner and wedding ceremony at the Heritage Hotel--wow, what a wonderful experience. Jennifer and Chris made the planning process as well as these events SO fantastic. They were very attentive to all of my questions and always quick to respond to my many emails. The Heritage Room was a beautiful and private space to host our rehearsal dinner and the food was great! We had our wedding ceremony in the Garden room--it is such a beautiful and elegant space. They handled everything the day of the ceremony ensuring that it was a flawless ceremony (and so that I could be worry-free). I could not think of a better place to have our rehearsal dinner, ceremony, and for all of our guests to stay for the weekend!!!We had our rehearsal dinner and wedding ceremony at the Heritage Hotel--wow, what a wonderful experience. Jennifer and Chris made the planning process as well as these events SO fantastic. They were very attentive to all of my questions and always quick to respond to my many emails. The Heritage Room was a beautiful and private space to host our rehearsal dinner and the food was great! We had our wedding ceremony in the Garden room--it is such a beautiful and elegant space. They handled everything the day of the ceremony ensuring that it was a flawless ceremony (and so that I could be worry-free). I could not think of a better place to have our rehearsal dinner, ceremony, and for all of our guests to stay for the weekend!!! -
Quality of service
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Sarah Sent on 06/03/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Such a gorgeous day at the perfect placeSuch a gorgeous day at the perfect place -
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Megan Sent on 08/01/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Working with Chris and Candice was a dream! Candice answered every question I had, months leading up to the wedding and found a solution to any snag that came up. Chris was with us the day of and was always there to ask if we needed anything and was off and running the second we did. Great team!
The venue itself was perfectly beautiful and is a nice hidden gem that not many people know about. Everything was just perfect!Working with Chris and Candice was a dream! Candice answered every question I had, months leading up to the wedding and found a solution to any snag that came up. Chris was with us the day of and was always there to ask if we needed anything and was off and running the second we did. Great team!
The venue itself was perfectly beautiful and is a nice hidden gem that not many people know about. Everything was just perfect! -
Quality of service
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