The Mill Reviews
![The Mill](https://cdn0.weddingwire.com/vendor/445481/3_2/320/jpg/1354806947014-1344526967251Interior2ofthemillbamber.jpeg)
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.6 out of 5 rating
4.6 Very good
4.6 out of 5 rating
23 Reviews
92% recommend it
-
Quality of service 4.6 out of 5 rating
-
Average response time 4.7 out of 5 rating
-
Professionalism 4.6 out of 5 rating
-
Value 4.5 out of 5 rating
-
Flexibility 4.5 out of 5 rating
-
Molly M. Sent on 08/12/20195 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Awesome!
The Mill was awesome! They accommodated every want and need we had to ensure our big day was perfect. We had a large wedding, and everything ran so smoothly for our guests as well. The food was wonderful and the service was great.The Mill was awesome! They accommodated every want and need we had to ensure our big day was perfect. We had a large wedding, and everything ran so smoothly for our guests as well. The food was wonderful and the service was great. -
Quality of service
-
Allie Sent on 08/27/20185 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Katilynn was a dream to work with! The Mill has everything you need in a venue. Literally a one stop shop. Which makes planning SO EASY. The food was great! The bartender was AMAZING. My great aunt had a small diabetic moment and he dropped everything to find her some food to level her sugar back out. The staff is friendly and professional. We really enjoyed our reception there and could not be happier.Katilynn was a dream to work with! The Mill has everything you need in a venue. Literally a one stop shop. Which makes planning SO EASY. The food was great! The bartender was AMAZING. My great aunt had a small diabetic moment and he dropped everything to find her some food to level her sugar back out. The staff is friendly and professional. We really enjoyed our reception there and could not be happier. -
Quality of service
-
Pallavi Sent on 04/19/20175 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
The Mill is catered by a Silverware Affair, and all aspects, the food, the service, and the venue were fantastic! Ms. Shirley Camp and her staff were attentive to my and my husband's (and my family's) requests running up to the the wedding, returning phone calls and meeting with us constantly. But, also, throughout the wedding and reception, Ms. Camp ensured we stayed well fed and watered in addition to overseeing all the food. The food itself was delicious, and we received rave reviews from our guests. I could not have been happier with the venue, the arrangements, the service and the food. Thanks so much!The Mill is catered by a Silverware Affair, and all aspects, the food, the service, and the venue were fantastic! Ms. Shirley Camp and her staff were attentive to my and my husband's (and my family's) requests running up to the the wedding, returning phone calls and meeting with us constantly. But, also, throughout the wedding and reception, Ms. Camp ensured we stayed well fed and watered in addition to overseeing all the food. The food itself was delicious, and we received rave reviews from our guests. I could not have been happier with the venue, the arrangements, the service and the food. Thanks so much! -
Quality of service
-
User2591128 Sent on 04/28/20165 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
I used The Mill for a Junior Senior Prom. The Mill was very quick to respond to any questions that we had. The food was great and the venue was beautiful. The staff was very professional. We were given ample opportunity to set up and take down. They checked on me multiple time during the night to make sure everything was going the way I wanted. They were great to work with. Everyone was extremely happy with the entire event.I used The Mill for a Junior Senior Prom. The Mill was very quick to respond to any questions that we had. The food was great and the venue was beautiful. The staff was very professional. We were given ample opportunity to set up and take down. They checked on me multiple time during the night to make sure everything was going the way I wanted. They were great to work with. Everyone was extremely happy with the entire event. -
Quality of service
-
Laura Sent on 12/28/20155 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
My husband and I were completely relaxed during our reception due to the awesome staff members at The Mill! We had a blast, and I can honestly say that it was the most memorable and fun day of our lives thus far. Our DJ, Keenan Daniels, was amazing and absolutely made the night. He engaged the crowd and actually danced with us! He was great! Everything was great!My husband and I were completely relaxed during our reception due to the awesome staff members at The Mill! We had a blast, and I can honestly say that it was the most memorable and fun day of our lives thus far. Our DJ, Keenan Daniels, was amazing and absolutely made the night. He engaged the crowd and actually danced with us! He was great! Everything was great! -
Quality of service
-
Ann Sent on 08/18/20155 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Our daughter's wedding reception was at The Mill. The venue is beautiful, and there is plenty of parking. Shirley and Kaitlyn were great to work with. Throughout the planning process they were very responsive to phone calls and emails. The reception was perfect, and we received many compliments from our guests. The food was delicious and Shirley and her team made sure everything went smoothly and made it a fun stress free evening for everyone.Our daughter's wedding reception was at The Mill. The venue is beautiful, and there is plenty of parking. Shirley and Kaitlyn were great to work with. Throughout the planning process they were very responsive to phone calls and emails. The reception was perfect, and we received many compliments from our guests. The food was delicious and Shirley and her team made sure everything went smoothly and made it a fun stress free evening for everyone. -
Quality of service
-
User2070000 Sent on 03/18/20155 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
The Mill is a beautiful reception venue! Shirley made our wedding reception PERFECT. She goes above and beyond to meet all your needs! She was absolutely fabulous to work with! Make sure to request her when using this venue, she makes the difference! She makes sure every detail is exactly how you want it, I cannot speak highly enough about her.The Mill is a beautiful reception venue! Shirley made our wedding reception PERFECT. She goes above and beyond to meet all your needs! She was absolutely fabulous to work with! Make sure to request her when using this venue, she makes the difference! She makes sure every detail is exactly how you want it, I cannot speak highly enough about her. -
Quality of service
-
Ashley Sent on 07/16/20145 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
I live in Texas but moved my wedding to the TN GA line so my brother who is very important to me would be able to attend. That being said I booked everything via the computer so naturally I was very nervous about how it would all turn out and although I had a few disappointments not one was from The Mill in fact Shirley and Rick made things better......I swear I hugged Shirley at least 10 times and even gave Rick a hug. I owe both of them big time and couldn't have asked for anyone better to manage my reception than them.I live in Texas but moved my wedding to the TN GA line so my brother who is very important to me would be able to attend. That being said I booked everything via the computer so naturally I was very nervous about how it would all turn out and although I had a few disappointments not one was from The Mill in fact Shirley and Rick made things better......I swear I hugged Shirley at least 10 times and even gave Rick a hug. I owe both of them big time and couldn't have asked for anyone better to manage my reception than them. -
Quality of service
-
Aleshia Sent on 12/12/20135 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
AMAZING. AMAZING. AMAZING! This venue is so warm and charming. We had our recent wedding at the Mill and it was a dream come true. The staff were so accommodating to our needs and dedicated to ensuring our wedding went off without a glitch. We were so impressed by the location and the versatility of options to compliment our theme. We highly recommend them to everyone! You will not be disappointed! We're forever grateful for their commitment to us and our special day!AMAZING. AMAZING. AMAZING! This venue is so warm and charming. We had our recent wedding at the Mill and it was a dream come true. The staff were so accommodating to our needs and dedicated to ensuring our wedding went off without a glitch. We were so impressed by the location and the versatility of options to compliment our theme. We highly recommend them to everyone! You will not be disappointed! We're forever grateful for their commitment to us and our special day! -
Quality of service
-
Karina Sent on 12/05/20135 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
As soon as I found The Mill online, I knew that this was the venue for my husband and I. We live in Memphis and had always known that we wanted to get married in Chattanooga, where my parents live. The physical aesthetic of this venue drew us in with the stained concrete floors and windows that mimicked those that would have been original to this space as an old mill. With the train tracks running behind (a passenger car actually passed by during the reception!), and a view of Lookout Mountain just beyond a sculpture yard, this was the perfect combination of elegant, rustic, contemporary, and romantic. The sun set behind the venue lending to the most gorgeous lighting for all of our photographs for the duration of our reception.
The in house catering and service was amazing! The food was incredible and the staff was beyond accommodating and professional. The event manager was unbelievably responsive to all of my ever changing décor requests and questions. I had an event planner for the entire evening who went above and beyond to make sure I was happy. Example: I was wearing very heavy earrings to which the backs kept falling off. Her response? I hear this all the time, leave it to me! She came back with an option that allowed me to dance the night away without another thought about my earrings! Seems small now, but on that day, it meant a lot to me. She also helped my sister with a broken strap! Point is, I felt at home at this venue as much as I felt that I was treated like a queen. I would recommend The Mill to anyone holding any event in Chattanooga!As soon as I found The Mill online, I knew that this was the venue for my husband and I. We live in Memphis and had always known that we wanted to get married in Chattanooga, where my parents live. The physical aesthetic of this venue drew us in with the stained concrete floors and windows that mimicked those that would have been original to this space as an old mill. With the train tracks running behind (a passenger car actually passed by during the reception!), and a view of Lookout Mountain just beyond a sculpture yard, this was the perfect combination of elegant, rustic, contemporary, and romantic. The sun set behind the venue lending to the most gorgeous lighting for all of our photographs for the duration of our reception.
The in house catering and service was amazing! The food was incredible and the staff was beyond accommodating and professional. The event manager was unbelievably responsive to all of my ever changing décor requests and questions. I had an event planner for the entire evening who went above and beyond to make sure I was happy. Example: I was wearing very heavy earrings to which the backs kept falling off. Her response? I hear this all the time, leave it to me! She came back with an option that allowed me to dance the night away without another thought about my earrings! Seems small now, but on that day, it meant a lot to me. She also helped my sister with a broken strap! Point is, I felt at home at this venue as much as I felt that I was treated like a queen. I would recommend The Mill to anyone holding any event in Chattanooga! -
Quality of service
-
Jennifer Sent on 09/10/20135 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
The Mill of Chattanooga offers everything in a beautiful setting at a great price point. The staff there are excellent and professional. Everything was as it should be. The on site coordinator even offered to get me medicine noting how sick I was. The food was fantastic as well. I would recommend this venue for any special event.The Mill of Chattanooga offers everything in a beautiful setting at a great price point. The staff there are excellent and professional. Everything was as it should be. The on site coordinator even offered to get me medicine noting how sick I was. The food was fantastic as well. I would recommend this venue for any special event. -
Quality of service
-
User1082421 Sent on 01/31/20135 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
We had a fantastic experience at The Mill! They were great to work with and made everything so easy. The building itself is gorgeous, and it can be transformed to fit any type of event. The Mill was the perfect fit for us, and the whole staff was great!!We had a fantastic experience at The Mill! They were great to work with and made everything so easy. The building itself is gorgeous, and it can be transformed to fit any type of event. The Mill was the perfect fit for us, and the whole staff was great!! -
Quality of service
-
User903846 Sent on 08/19/20125 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
This is the most amazing venue to work with - My sister and I both got married this year and I was the lucky one to have my reception at The Mill. The staff was available to answer every questions I had right away. They gave me many helpful suggestions. My new husband and I got to really just enjoy all of our friends and family on our special day. I would recommend The Mill to anyone that needs a great place and wants to work with some great people that know their business.This is the most amazing venue to work with - My sister and I both got married this year and I was the lucky one to have my reception at The Mill. The staff was available to answer every questions I had right away. They gave me many helpful suggestions. My new husband and I got to really just enjoy all of our friends and family on our special day. I would recommend The Mill to anyone that needs a great place and wants to work with some great people that know their business. -
Quality of service
-
Nicole Sent on 03/20/20125 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
I had my wedding at The Mill and it was awesome! I mostly worked with Michelle Johnson who was always very friendly, helpful, and accomodating. The space is really great and we were able to use the entire place for the ceremony, cocktails, dinner, and reception with no problems. The kitchen is wonderful. Lots of parking. Very flexible. Great price. Could not have asked for anything better!I had my wedding at The Mill and it was awesome! I mostly worked with Michelle Johnson who was always very friendly, helpful, and accomodating. The space is really great and we were able to use the entire place for the ceremony, cocktails, dinner, and reception with no problems. The kitchen is wonderful. Lots of parking. Very flexible. Great price. Could not have asked for anything better! -
Quality of service
-
Talitha Sent on 06/07/20115 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
I had my ceremony and reception here this past weekend and it was beautiful. Everything from the cost to the event hall iteself is fantastic. They do seem to change staff quite often but everyone was nice and made sure things were set up the way I wanted. There is also not separate room available for brides to get ready so have another place in mind that is close. Highly recommend:)I had my ceremony and reception here this past weekend and it was beautiful. Everything from the cost to the event hall iteself is fantastic. They do seem to change staff quite often but everyone was nice and made sure things were set up the way I wanted. There is also not separate room available for brides to get ready so have another place in mind that is close. Highly recommend:) -
Quality of service
-
Twyla Sent on 08/06/20105 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Lisa was very nice and accomadating. She was the first vendor we booked, so when we asked for some referals, she was very helpful and sent us to the best. She stayed open late for us, so we could have the rehearsal there.Lisa was very nice and accomadating. She was the first vendor we booked, so when we asked for some referals, she was very helpful and sent us to the best. She stayed open late for us, so we could have the rehearsal there. -
Quality of service
-
Lisa Sent on 05/12/20154.9 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 4.5 out of 5 rating
I recently had my wedding at The Mill and could not have been happier. They had a variety of different wedding packages and I chose the all-inclusive. I had a pretty short engagment- just under 4 months- and Shirley from The Mill met with me whenever I requested to work out any details or last minute changes. She was awesome while we were in the planning stages of the wedding and even more amazing the actual night of. She and her crew were on top of every little detail to make sure the night went just ad planned. If you book with The Mill don't even bother to hire a wedding planner- Shirley has you covered 110%.
Food was part of the all inclusive contract and it was WONDERFUL. We had so many compliments on how delicious everything was- again, you seriously cannot go wrong with this place.
Drinks were included in my package as well and the bartender and was great! He could make anything and had such a fun laid back personality.
Bottomline- this place is amazing and if you want a stress free wedding this is your venue.I recently had my wedding at The Mill and could not have been happier. They had a variety of different wedding packages and I chose the all-inclusive. I had a pretty short engagment- just under 4 months- and Shirley from The Mill met with me whenever I requested to work out any details or last minute changes. She was awesome while we were in the planning stages of the wedding and even more amazing the actual night of. She and her crew were on top of every little detail to make sure the night went just ad planned. If you book with The Mill don't even bother to hire a wedding planner- Shirley has you covered 110%.
Food was part of the all inclusive contract and it was WONDERFUL. We had so many compliments on how delicious everything was- again, you seriously cannot go wrong with this place.
Drinks were included in my package as well and the bartender and was great! He could make anything and had such a fun laid back personality.
Bottomline- this place is amazing and if you want a stress free wedding this is your venue. -
Quality of service
-
Brittany Sent on 01/28/20204.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Have your wedding here!
The Mill of Chattanooga is extraordinary. It is a beautiful setting, whether you have your wedding, reception, or are like us and have both there. They work with you to make sure everything is exactly how you want it. They transitioned the room from ceremony to reception seamlessly. Shirley goes above and beyond in everything she does to accommodate you!The Mill of Chattanooga is extraordinary. It is a beautiful setting, whether you have your wedding, reception, or are like us and have both there. They work with you to make sure everything is exactly how you want it. They transitioned the room from ceremony to reception seamlessly. Shirley goes above and beyond in everything she does to accommodate you! -
Quality of service
-
Lisa Sent on 07/19/20134.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
very positive experience! Laura was great to work with. Always answered e-mails/phone calls promtly. The day of the event was great. Shirley from Silverware Affair was very helpful and accommodating. Food was excellent! Many positive comments from guests at the wedding. Everything ran so smoothly. Anything we needed was taken care of. It was a perfect night!
Mother of Bridevery positive experience! Laura was great to work with. Always answered e-mails/phone calls promtly. The day of the event was great. Shirley from Silverware Affair was very helpful and accommodating. Food was excellent! Many positive comments from guests at the wedding. Everything ran so smoothly. Anything we needed was taken care of. It was a perfect night!
Mother of Bride -
Quality of service
-
Stephanie Sent on 07/23/20154.6 out of 5 rating
-
Quality of service 4.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
I recently was married and used The Mill of Chattanooga as my reception venue. I am originally from East Tennessee but have recently moved to Middle Tennessee to pursue a career and to be with my now husband. When searching for a venue I was needing a space that would do a lot of the planning for me. The Mill of Chattanooga was able to provide such a service for me. They could provide tables, seating, linens, plates, silverware, glasses, lighting, catering and help locate a DJ. The inside was everything I had dreamed for my wedding I always wanted the venue to have a more industrial romantic feel with different textiles. Their space has brick, wood, exposed piping in the ceiling that was very high! They also were flexible with allowing little personal touches that would make our reception perfect. Example: Milk is my favorite beverage and every time I eat cake I crave milk so I said I would like to provide milk alongside the cake for my guests and they happily obliged to meet my request. Throughout the evening Shirley made certain that I was taken care of and happy with the nights proceedings. She kept everything in order and running smoothly. I couldn't be more happy with all of her efforts. The Mill of Chattanooga really helped in making my wedding day magical and everything I could have imagined!I recently was married and used The Mill of Chattanooga as my reception venue. I am originally from East Tennessee but have recently moved to Middle Tennessee to pursue a career and to be with my now husband. When searching for a venue I was needing a space that would do a lot of the planning for me. The Mill of Chattanooga was able to provide such a service for me. They could provide tables, seating, linens, plates, silverware, glasses, lighting, catering and help locate a DJ. The inside was everything I had dreamed for my wedding I always wanted the venue to have a more industrial romantic feel with different textiles. Their space has brick, wood, exposed piping in the ceiling that was very high! They also were flexible with allowing little personal touches that would make our reception perfect. Example: Milk is my favorite beverage and every time I eat cake I crave milk so I said I would like to provide milk alongside the cake for my guests and they happily obliged to meet my request. Throughout the evening Shirley made certain that I was taken care of and happy with the nights proceedings. She kept everything in order and running smoothly. I couldn't be more happy with all of her efforts. The Mill of Chattanooga really helped in making my wedding day magical and everything I could have imagined! -
Quality of service
-
Angela Sent on 05/08/20154.6 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 4.0 out of 5 rating
We had our reception at The Mill two weeks ago and it was wonderful!!! The food was delicious and they were very easy to work with in planning all of the details with me. While all event venues have extras that can add on lots of money, they were very good to point out the extra costs and honestly, you didn't need most of those extras to make the reception a complete success! I never had issues corresponding with them and I actually live out of town and did all of the planning for the wedding-- they always got back to me with answers to any questions within 1 day, which I thought was beyond excellent! We didn't have any issues and they were very flexible with me and easy to work with. Their staff was courteous and did an excellent job. I think we got our money's worth for sure and were very happy. They also kept me and my groom fed and a drink in our hand so that we were free to continue mingling with our guests. They even saved some of the hors d'oeuvres that we missed out on so that we could enjoy all of the food that our guests got to enjoy! I would definitely recommend The Mill again. Also there is a great opportunity for sunset photos behind the building with the mountain in the background out on the railroad tracks. We were incredibly pleased with our experience and the customer service provided to us. They made it very easy to plan a wedding from afar and ensure that all of the details that we wanted were incorporated.We had our reception at The Mill two weeks ago and it was wonderful!!! The food was delicious and they were very easy to work with in planning all of the details with me. While all event venues have extras that can add on lots of money, they were very good to point out the extra costs and honestly, you didn't need most of those extras to make the reception a complete success! I never had issues corresponding with them and I actually live out of town and did all of the planning for the wedding-- they always got back to me with answers to any questions within 1 day, which I thought was beyond excellent! We didn't have any issues and they were very flexible with me and easy to work with. Their staff was courteous and did an excellent job. I think we got our money's worth for sure and were very happy. They also kept me and my groom fed and a drink in our hand so that we were free to continue mingling with our guests. They even saved some of the hors d'oeuvres that we missed out on so that we could enjoy all of the food that our guests got to enjoy! I would definitely recommend The Mill again. Also there is a great opportunity for sunset photos behind the building with the mountain in the background out on the railroad tracks. We were incredibly pleased with our experience and the customer service provided to us. They made it very easy to plan a wedding from afar and ensure that all of the details that we wanted were incorporated. -
Quality of service
-
User2111141 Sent on 04/27/20151.4 out of 5 rating
-
Quality of service 2.0 out of 5 rating
-
Average response time 2.0 out of 5 rating
-
Professionalism 0.5 out of 5 rating
-
Value 2.0 out of 5 rating
-
Flexibility 0.5 out of 5 rating
Sadly, I am unable to recommend The Mill- Event Hall of Chattanooga. I would have to give this venue a 2 STAR out of 5 STAR review. I genuinely and honestly am solely writing this review to forewarn future brides of what I went through to make my wedding day go well. I was extremely excited to have my wedding at The Mill because it is one out of three venues in Chattanooga that is indoor and can hold over 150 people. We saved the date and were extremely thrilled to have it here. My family was out of town, so I took control of planning the whole wedding. You would think that because I was the bride, the Mill would take complete care of me. However, that was not the case. I was treated very unprofessionally, disrespectfully, and with horrible customer service. When you book through the Mill, you start to communicate with an employee via email about any additions to your contract or any questions you have. As a bride, I suddenly realized that my guest list was adding up, and I was contracted to the "all-inclusive" pricing, and the taxes and gratuity alone were thousands of dollars. I was absolutely shocked. I was hoping The Mill could work with me to utilize my budget and figure out what was important and what was not important to lower the cost for my parents. Once I realized that the numbers were exceeding my budget, I asked if my parents *who were paying for the whole wedding* could talk to someone in charge to see if we could figure out a better way to utilize my budget. The Mill refused to speak with my parents and even meet with me if I was trying to discuss money. I truly felt like I had everything under control, I was the bride, and I just wanted to make this a really special but reasonable day. I kept my mouth shut and refused to say anything until the wedding was over, but I want to warn anyone else that sadly was uninformed about this venue. Please feel free to see more of my post on their Facebook page or to reach out to me personally! Thank you!Sadly, I am unable to recommend The Mill- Event Hall of Chattanooga. I would have to give this venue a 2 STAR out of 5 STAR review. I genuinely and honestly am solely writing this review to forewarn future brides of what I went through to make my wedding day go well. I was extremely excited to have my wedding at The Mill because it is one out of three venues in Chattanooga that is indoor and can hold over 150 people. We saved the date and were extremely thrilled to have it here. My family was out of town, so I took control of planning the whole wedding. You would think that because I was the bride, the Mill would take complete care of me. However, that was not the case. I was treated very unprofessionally, disrespectfully, and with horrible customer service. When you book through the Mill, you start to communicate with an employee via email about any additions to your contract or any questions you have. As a bride, I suddenly realized that my guest list was adding up, and I was contracted to the "all-inclusive" pricing, and the taxes and gratuity alone were thousands of dollars. I was absolutely shocked. I was hoping The Mill could work with me to utilize my budget and figure out what was important and what was not important to lower the cost for my parents. Once I realized that the numbers were exceeding my budget, I asked if my parents *who were paying for the whole wedding* could talk to someone in charge to see if we could figure out a better way to utilize my budget. The Mill refused to speak with my parents and even meet with me if I was trying to discuss money. I truly felt like I had everything under control, I was the bride, and I just wanted to make this a really special but reasonable day. I kept my mouth shut and refused to say anything until the wedding was over, but I want to warn anyone else that sadly was uninformed about this venue. Please feel free to see more of my post on their Facebook page or to reach out to me personally! Thank you! -
Quality of service
-
Kevin Sent on 11/03/20150.5 out of 5 rating
-
Quality of service 0.5 out of 5 rating
-
Average response time 0.5 out of 5 rating
-
Professionalism 0.5 out of 5 rating
-
Value 0.5 out of 5 rating
-
Flexibility 0.5 out of 5 rating
Had my wedding at The Mill of Chattanooga. I wouldn't recommend this venue to anyone. The place is actually beautiful but the owners were horrible to deal with. We ended up getting a very good price but I suppose you get what you pay for. The bartenders were the owner's husband and I think son-in-law and I'm pretty sure they were as drunk as the guests. Long story short at the end of the night the owner told my wife she was going to "Call the law on us" and one of groomsman was punched in the head by the younger bartender.Had my wedding at The Mill of Chattanooga. I wouldn't recommend this venue to anyone. The place is actually beautiful but the owners were horrible to deal with. We ended up getting a very good price but I suppose you get what you pay for. The bartenders were the owner's husband and I think son-in-law and I'm pretty sure they were as drunk as the guests. Long story short at the end of the night the owner told my wife she was going to "Call the law on us" and one of groomsman was punched in the head by the younger bartender. -
Quality of service