Brittany M. Sent on 10/29/2020
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Quality of service
2.0 out of 5 rating
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Average response time
3.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
4.0 out of 5 rating
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Flexibility
2.0 out of 5 rating
Fall 2020 Reception
We chose the Mill Room for our October 2020 Reception and our experience was not great. The venue seemed to have everything we were looking for - a casual, fun and pretty atmosphere. They advertise that they can accommodate up to 100 in the room itself. I would advise NOT to try to fit 100 guests in this room. Our anticipated guest count was just under 100 but we probably ended up somewhere closer to 70 and even with this lower number the room was extremely cramped. We booked the venue at the beginning of the year after viewing and paying the requested deposit. A couple months later a new event coordinator came on and began working with us but she was seemingly not brought up to speed causing a lot of confusion. The venue had apparently raised their prices after we had booked and we continued to receive a contract with higher prices than we had agreed upon. I continued to point this out and told it would be corrected only to receive the same incorrect contract. This continued up until the day before our event.
The day of our event we arrived and nothing was set up or ready for us to decorate. We had to track down the event coordinator and other staff to find the tables and chairs we had already confirmed we would need. This ate up a significant amount of time during our day which set us behind for the rest of the evening. We saw our event coordinator for a total of 5 minutes the day of our event. We were continuously told conflicting things throughout setup. I had previously confirmed with the event coordinator that there would be heaters to use in the outdoor space. Once we got there we were told that we couldn't use them and they needed to be serviced. The night of our event was colder than we had anticipated and had we known the heaters would not be able to be used beforehand we could have better prepared for it. This resulted in our guests not being able to utilize the large greenspace/yard games, etc. which we were so excited about. Our dance floor was also outside (per their suggestion and a costly dance floor rental) so no one wanted to dance in the cold. The turf area outside where the dance floor was set up was so dirty that my dress was completely filthy by the end of the night and that's with only dancing to two songs. Overall our event felt rushed, messy and disorganized. We had essentially zero help or support from the event coordinator the day of. I would hate for other couples to experience what we did. Looking back on our reception leaves a bad taste in my mouth and disappointment for a day we spent so long planning and will never get back. I also sent these concerns in an email to the venue and got no response.
We chose the Mill Room for our October 2020 Reception and our experience was not great. The venue seemed to have everything we were looking for - a casual, fun and pretty atmosphere. They advertise that they can accommodate up to 100 in the room itself. I would advise NOT to try to fit 100 guests in this room. Our anticipated guest count was just under 100 but we probably ended up somewhere closer to 70 and even with this lower number the room was extremely cramped. We booked the venue at the beginning of the year after viewing and paying the requested deposit. A couple months later a new event coordinator came on and began working with us but she was seemingly not brought up to speed causing a lot of confusion. The venue had apparently raised their prices after we had booked and we continued to receive a contract with higher prices than we had agreed upon. I continued to point this out and told it would be corrected only to receive the same incorrect contract. This continued up until the day before our event.
The day of our event we arrived and nothing was set up or ready for us to decorate. We had to track down the event coordinator and other staff to find the tables and chairs we had already confirmed we would need. This ate up a significant amount of time during our day which set us behind for the rest of the evening. We saw our event coordinator for a total of 5 minutes the day of our event. We were continuously told conflicting things throughout setup. I had previously confirmed with the event coordinator that there would be heaters to use in the outdoor space. Once we got there we were told that we couldn't use them and they needed to be serviced. The night of our event was colder than we had anticipated and had we known the heaters would not be able to be used beforehand we could have better prepared for it. This resulted in our guests not being able to utilize the large greenspace/yard games, etc. which we were so excited about. Our dance floor was also outside (per their suggestion and a costly dance floor rental) so no one wanted to dance in the cold. The turf area outside where the dance floor was set up was so dirty that my dress was completely filthy by the end of the night and that's with only dancing to two songs. Overall our event felt rushed, messy and disorganized. We had essentially zero help or support from the event coordinator the day of. I would hate for other couples to experience what we did. Looking back on our reception leaves a bad taste in my mouth and disappointment for a day we spent so long planning and will never get back. I also sent these concerns in an email to the venue and got no response.
