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The Original Runner Company Reviews

The Original Runner Company

The Original Runner Company

Farmingdale, NY
4.8 out of 5 rating, 33 Reviews
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Reviews

4.8 out of 5 rating
4.8 out of 5 rating
33 Reviews
95% recommend it
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  • Quality of service
    4.8 out of 5 rating
  • Average response time
    4.8 out of 5 rating
  • Professionalism
    4.7 out of 5 rating
  • Value
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Awards

33
WeddingWire Couples' Choice Awards 2011 Winner
WeddingWire Couples' Choice Awards 2009 Winner
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+14 User photos
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    Matthew N. Sent on 07/20/2023
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    Choosing the original runner company was a no brainer

    We had no idea what to expect ordering an online runner for our wedding at Cipriani but we’re so glad we found and trusted The Original Runner Company. The entire process was so quick, the customer service and delivery were beyond professional, and the quality of the runner exceeded any of our expectations. Thank you so much for providing us a unique black runner for our wedding!!
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    The Original Runner Company's reply:

    Thank you so much, Matt for your wonderful review. We are so glad that you were happy with the runner and we must say that it was the perfect finishing touch for your amazing wedding ceremony. Best of luck to you.
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    Jasmin Sent on 07/07/2023
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    Wonderful Product!

    We loved working with Jade at The Original Runner Company! Our runner featured our monogram/logo in gold on a white runner. It was a beautiful, high-quality product that made our ceremony space look beautiful! We received so many compliments on it. We carried the same logo/design into other aspects of our wedding (dance floor monogram, cake design, and cappuccino bar custom laser logo for coffee drinks), so everything was nicely tied together. Thank you again!
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  • Danielle
    Danielle P. Sent on 08/20/2022
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    Personalized runner is a MUST!!

    I ordered a personalized aisle runner for my church ceremony and I am SO happy I did. What a statement it made at the church! My guests are still talking about how special it was that our names were written on the runner. I had several guests in wheelchairs and walkers but the runner did not budge. It laid perfectly on the floor! The quality was beyond anything I could have imagined. Communicating with Stephanie Laudani was so easy. She responds so fast! I am planning on cutting the logo out of the runner and framing it for my house. It's little touches like this that make your wedding day so memorable and special. THANK YOU!!!
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    The Original Runner Company's reply:

    We love to hear this, Danielle! Thanks so much for your review! We enjoyed working on your project :)
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    Bianca B. Sent on 02/10/2022
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    Highly Recommended!

    The Original Runner Co. is amazing! They were so responsive and so easy to work with throughout the entire process. The team was able to create my custom monogram on our Church runner without any problem! The runner came perfect! I would highly recommend The Original Runner Co. to anyone who is thinking about having an custom runner made. The team is amazing and their work is extraordinary! Thank you for helping create the wedding of my dreams! You all rock!
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    The Original Runner Company's reply:

    Thank you, Bianca! We loved worked on your project and being a part of your beautiful day! Best of luck to you!
  • Shanna
    Shanna B. Sent on 11/22/2021
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    Gold Standard in Customer Service

    The Original Runner Company is my go-to for aisle runners. They have the gold standard for customer service. Jade takes my visions and goes beyond my expectations when she creates runners for my clients. Jade and The Orginal Runner Company is my one and only go-to for aisle runners.
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    The Original Runner Company's reply:

    Thank you very much, Shanna! That ceremony set up was gorgeous and we are so happy to be a part of the final look! Amazing job bringing it all together!
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    Leah D. Sent on 12/09/2019
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    A touch of elegance

    Julie and Paula at the Original Runner Co. are awesome. They did an amazing job designing my custom monogram and worked with me on every detail. I would highly recommend them if you want the extra wow factor at your wedding.

    The Original Runner Company's reply:

    Hi Leah, thank you so much for the glowing review. We loved working with you to create your dream aisle runner. We are thrilled it added that "wow" factor to your big day.
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    Lia W. Sent on 08/15/2019
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    We were very happy with our aisle runner and doing business was so easy

    We used The Original Runner for our wedding ceremony and are so thankful that we did. It was the perfect final touch for creating the formal and classy look we were going for. It was extremely well priced and the company was very easy to work with. It went seamlessly! I would highly recommend them.
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    The Original Runner Company's reply:

    Hi Lia. Thank you for the amazing review and sharing your wedding photos - it looked great! Would you please email us the photos to creative@originalrunners.com. Thank you again!
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    Sharmain Sent on 05/12/2019
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    Awesome Team

    The ladies here are dedicated to providing you excellent service!! My runner was the bomb!!

    The Original Runner Company's reply:

    Thank you so much Sharmain for the wonderful review! We really appreciate you sharing your experience with others. We hope you will email us some wedding photos so we can see how it all came together.
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    Breanna Sent on 12/22/2014
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    Ordered my light pink nonslip runner from them and am very happy, was hard to find a runner that was no slip and was pleased with them. Good quality material and super fast with the shipping and very good communication.
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    We purchased the royal blue non-slip runner. It was kind of last minute and the company was accommodating and able to ship it out the same day. It's very easy to set up, you just roll it out and it lays flat. It's very thin but durable material.
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    Brittney Sent on 02/26/2013
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    We ordered a runner at the very last minute for our wedding and it just so happened that it fell right during the time at the end of October 2012 that the East Coast was hit by Hurricane Sandy. Nevertheless they were able to deliver my runner with time to spare for my wedding! The service provided was fantastic and the product as well! I would definitely recommend them and order from them again!

    The Original Runner Company's reply:

    Thank you so much for taking the time to write this wonderful review. October 2012 was indeed a crazy time with Hurricane Sandy and our studio was closed for more than a week without power. I am so happy that we were still happy to assist you with your aisle runner.

    We would love to see pictures from the ceremony if you would care to share them with us. You cans end them to info@originalrunners.com.

    Warmly,
    The Original Runner Co. team
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    Nancy Sent on 02/08/2012
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    I had a beutiful runner made by The Original Runner. Everything I asked for to be done to my runnner was cared for and more. The owner Julie was great. She was very helpful and accomadating. My now husband was amazed? Worth every cent!!

    The Original Runner Company's reply:

    Whew, we are glad to hear that your hubby now thinks it was worth every cent. Have you had it framed yet?? Thanks for the review and trusting us with a small part of your big day!
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    Francesca Sent on 02/09/2012
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    Oh My can you say UNBELIEVEABLE! I am so happy i had them design my runner. It was OUT OF THIS WORLD! they can be pricey but they are so worth it. My design is on their blog its a whole section about how you can take your invitation and make it into a runner. it has green pasiley design and has ACF in the middle. If you wish to check it out please do. I can also send a picture to anyone who wants to see it. It is beyond beautiful and they were wonderful to work with. They had it ready for me packaged and sealed ready to be layed out. 100% amazing!

    The Original Runner Company's reply:

    Thanks so much for the wonderful review! Your runner was a favorite of ours and it looked perfect in your ceremony. All the best for your future!
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    Ashley Sent on 02/10/2012
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    I had the privilege of working very closely with the wonderful ladies at the Original Runner Company when I contacted them about designing the ceremony runner for my wedding. Their designers were enthusiastic and very helpful in brainstorming ways they could make my runner uniquely my own. While they have designs, fonts and templates to choose from, I was thrilled to learn that they will also custom create designs. I was able to incorporate one of my own drawings into the final design! Their artists did an amazing job - such talented people!
    I love my runner so much I’m planning to cut out the painted monogram and have it framed. I recommend this company’s services for the bride who wants an amazing alternative (or in addition) to traditional décor.

    The Original Runner Company's reply:

    Thanks Ashley! We loved your runner too and I know the artist that worked on your project really put her heart into to it for you. Your ideas for the design made it so personal for your ceremony. Your wedding pictures were just gorgeous and the runner seemed to fit the outdoor setting perfectly. Congrats!!
  • Adhari
    Adhari Sent on 02/08/2012
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    For years I have adored the fabulous runners from TORC. Never thinking that I would actually have one, I purchased my runner during their annual sale and it was a STEAL!

    They took my custom made monogram created by my stationer and precisely, perfectly and delicately painted it on my 50ft runner. I wanted this runner to frame my ceremony room and that it did!!!

    My bridal party walked down the aisle comfortably, with ease and grace and I have to thank Julie and her amazing staff for this! The comfort was priceless!

    Never once did I worry about what it would look like etc, because of their stellar reputation. Hiring the right vendors for your special day really does make a world of difference, if i could turn back the hands of time i would do it all over again SALE OR NO SALE

    The Original Runner Company's reply:

    Hi Adhari!

    Thanks so much for the wonderful review. You know we loved working with you too! We were so happy we could work with your planner and invitation designer to create a custom runner that matched your theme perfectly. Your wedding pictures were just gorgeous! Congratulations!!
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    Irene Sent on 02/08/2012
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    I am a fan of the original runner company. They are my "go to" company for a unique wedding gift. I was so pleased with the banner that I ordered for my mom's anniversary, that I gave a customized aisle runner as a gift for 3 more weddings! I have another wedding in November and will be sure to contacting them soon! The quality of the runner was impressive, but the ability of the artists is uncanny and they can really do anything! My mom had a couple of beer glasses "cheersing", while my friends had florals, a monogram, and a rendered cross and bible quote. The best part is, my friend's mom is making a quilt out of her monogram and my mom has her beer glasses framed for her pub! Absolutely BEAUTIFUL! You'll be hearing from me again soon! For the 4th time! THANK YOU!

    The Original Runner Company's reply:

    Thanks so much for the great review. The beer bottle on the banner told me right away who this is! Those were the only beer bottle we ever made for a wedding project! Ha ha You are always a blast to work with and we love making runners for all of your friends weddings. We are looking forward to making your runner one day too and that one will be on us of course! Your repeat business is so greatly appreciated.
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    Charli Sent on 02/08/2012
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    I could write a book about how satisfied we were with our custom aisle runner and the attention Julie and her team gave to our needs, wants, and vision. It was one of our "splurges" and we didn't regret a dime. The runner was completed faster than promised, looked exactly the way we designed with Julie and the colors matched our swatch perfectly. She worked with us to help us get what we wanted and meet our budget and I'm so glad we trusted her to create the perfect runner for our day. Guests could not stop talking about the runner and many even stopped to take a photo with it alone. It absolutely made our ceremony decor! Plus, Julie and her team checked back in with us after the wedding to wish us well and make sure we were satisfied. They even asked to share our wedding photos on their popular blog. Honestly, I can't imagine how anyone could be dissatisfied with their service from Original Runner Company. If they're saying they got screwed or mistreated, they're lying. Julie is just too sweet of a person and too professional to ever let that go down on her watch. I highly recommend them and I insist a custom aisle runner be one of your "splurges" too. You will not be sorry, i promise. Is there a "like 100 times over" button anywhere I can check off? :-)

    The Original Runner Company's reply:

    Aww, thanks so much for one of the kindest reviews we have ever received! It means so much to us that our practice of extreme Customer Service was evident o you. It is having clients like you that makes it all worthwhile. We wish you the absolute best in your marriage and your future together.

    Big hugs form the TORC team!
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    Shirley Sent on 07/08/2010
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    All we have to say is this was a great experience and we got exactly what we wanted.

    We wanted a custom runner with our continued theme of lovebirds and we shared our ideas and allowed Original Runners to create the proof we had one a few suggestions and we received a beautiful runner that we will have cut and framed for hanging.

    Excellent staff and was quick and efficient.

    The Original Runner Company's reply:

    Thanks so much for the wonderful review. Remember to send us pictures from your wedding so we can post them on the blog and everyone can see how gorgeous your event was!
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    Marlo Sent on 02/08/2012
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    I wanted something simple for my beach wedding - maybe our initials, maybe just a border, but then then owner suggested we make the runner look just like sand with our names looking like they written in the "sand" with a stick. I was curious how that would look so they sent me a small swatch sample of a letter on what the background would look like. That was it!

    The asile runner was GORGEOUS - and not only that -it blended in so well with the actual sand that everyone marvelled at how much they thought our names were really written in the sand! They couldn't understand how when we walked on it, our names didn't get ruined. Like advertised, it didn't move at all, even in the high winds of that day. This was really important because both of our parents have walking disabilities and the runner actually made it possible for them to walk down the aisle with us with ease as opposed to being scared of the uneven sand.

    The owner also suggested that she could make an original pillow and flower basket for our ring bearer and flower girl. They were just as unique and gorgeous as the aisle runner.

    I would definitely order an aisle runner from this company again. The professionalism and responsiveness to our needs and the creativity can't be matched. In fact, I have referred this company at least five friends and all were beyond thrilled.

    The Original Runner Company's reply:

    We will never forget your wedding runner. The sand runner is truly one of our all-time favorite projects. I is impossible to tell where the runner ends and the sand begins in the pictures. I am so glad you were able to wear those amazing stiletto heels on the beach- they were hot! Thank you for trusting to experiment with your runner and for such a wonderful review.
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    Jackie Sent on 02/15/2012
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    As a planner in South Florida, I have seen almost every type of runner there is on the market! There is NO QUESTION that the Original Runner Company has the absolute BEST product there is. I am always trying to save my brides money, but I learned immediately that the other companies who make a similar product, simply cannot compete when it comes to quality! I do many outdoor weddings in Florida and I am always concerned that the runner will fly away or bunch up between the brides feet. The moment the first runner I ordered from the Original Runner Company arrived, I never had this concern again. It is the absolute BEST runner to be found and its the only one that I give a full GUARANTEE to my clients that there will never be a problem. Their runner is far superior than anything out there and I recommend them to each and every client I have.

    The Original Runner Company's reply:

    Thank you so much Jackie for the wonderful review. we love working with you and your events make our runner look good! We can't wait to see what fun aisle runner projects you will have for us this summer!
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    Cam Sent on 02/10/2012
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    The Original Runner Company is absolutely amazing to say the least! The talented team created the perfect runner for my special day. They used my custom design from my couture stationery suite and transformed it into the most beautiful runner that completed the decor for my outdoor ceremony. Working with The Original Runner Company was a wonderful experience! They listened to all of my special request and my final product turned out perfect! From the placement of the design element to their impeccable attention to detail, everything was phenomenal! I was blown away with their outstanding customer service and professionalism during the process of placing a custom order. When I received my runner it was beyond any expectations that I could have ever imagined. STUNNING!!! The Original Runner Company brought my design to life and carried it throughout my entire wedding day! I highly recommend them to all brides to be and feel that their runners are truly one of a kind.

    Special Thanks to Julie and her fabulous team at The Original Runner Company!!!

    The Original Runner Company's reply:

    Thanks so much Cam! Your design was cool and graphic- just perfect for a runner. Thank for sending along the great wedding pictures too. You make us look good!
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    Judy Sent on 08/26/2008
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    I bought a custom painted aisle runner from the Original Runner Company after seeing that they made Ashley Simpson's aisle runner. For my wedding I had a monogrammed pink aisle runner with white orchids on the ends. They created this one-of-kind aisle runner that was the highlight of ceremony. I chose to keep the ceremony site simple and the aisle runner was the key piece of my decorations.

    I would highly recommend the services of The Original Runner Company.

    Judy

    The Original Runner Company's reply:

    Thank you for your kind review. I remember your aisle runner well and I know your were worried about keeping the decor very clean & simple. I am so glad that our hand painetd runner fit your ceremony so well. Please send us some pictures so we can see how it all came together.

    -The Original Runner Co. team
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    Jessica Sent on 08/02/2008
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    I bought an aisle runner here. It was stunning. My church required a linen or sticky-backed runner. So, I bought one for the same price as renting one locally from the Original Runner Co. They will customize a runner for you but I bought a pre-printed one called bed of roses. It just pops in my pictures! Everyone commented on how elegant it looked in the church. I simply placed my order online and it arrived just beautifully. Highly reccomened for a top quality accessory at the ceremony.

    The Original Runner Company's reply:

    Thanks for the great review Judy. We are so happy to hear that the non-slip fabric aisle runner worked so wonderfully for your ceremony. The Bed of Red Roses runner really looks great in pictures so please be sure to email us one from your ceremony. We can feature you on our new webiste! All the best-
    The Original Runner Co. Team
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    Amanda Sent on 09/29/2008
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    I ordered a beautiful chocolate brown aisle runner from The Original Runner Company and it arrived super-safely packaged and in perfect condition very quickly. Thanks to The Original Runner Company I was able to make my ceremony space a little more personal!
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    Jennifer Sent on 08/27/2008
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    From the minute I first called, I was blown away with the ease of ordering and the quality of customer service. Our runner was exquisite and no one could believe it was hand painted. It worked extremely well over two surfaces (they laid the dance floor before they should have). My father was able to comfortably use his electric scooter in the processional and the recessional.

    The Original Runner Company's reply:

    Hey Jen-
    Thanks for the great review! We are so pleased that the non-slip runner worked great on both surfaces (we knew it would). Congrats and we LOVED the pictures from you wedding. You looked AMAZING!

    -The Original Runner Co. Team
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