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The Parlor at the Pontchartrain Hotel Reviews

The Parlor at the Pontchartrain Hotel

The Parlor at the Pontchartrain Hotel

New Orleans, LA
4.8 out of 5 rating, 14 Reviews
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Reviews

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4.8 out of 5 rating
WeddingWire Couples' Choice Awards 2024 Winner
4.8 out of 5 rating
14 Reviews
95% recommend it
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  • Quality of service
    4.8 out of 5 rating
  • Average response time
    4.8 out of 5 rating
  • Professionalism
    4.7 out of 5 rating
  • Value
    4.8 out of 5 rating
  • Flexibility
    4.7 out of 5 rating
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Awards

14
WeddingWire Couples' Choice Awards 2024 Winner
The Parlor at the Pontchartrain Hotel 1
The Parlor at the Pontchartrain Hotel 2
The Parlor at the Pontchartrain Hotel 3
+15 User photos
The Parlor at the Pontchartrain Hotel 4
  • Sarah
    Sarah R. Sent on 06/28/2024
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    Impressive venue with everything included!

    We love The Parlor! We held our wedding reception here and could not have been happier with how it turned out. This venue is a special place that has so much character and provides a fun but classy Nola vibe. The star of the show was the venue's director, Ruby - who made everything from planning to post-event an absolute breeze! She was a joy to work with, extremely experienced and professional, and guided us through all the steps of making this event happen with ease. On the day of our event, I didn't have to worry about anything as it was all in the hands of their fabulous manager Erin. Working with these two was such a highlight of our experience, made only better by the amazing food from Jack Rose (guests were raving for weeks!), beautiful backdrop (chandeliers and floral mural!), and flexibility with layout, vendors, etc. They made us feel so special and helped execute a truly flawless and epic party. Thank you Erin and Ruby, and the whole team! PS - we sourced all our vendors from Ruby's recommendations and they were also all amazing.
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    Jessie B. Sent on 04/09/2024
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    Best reception venue!

    Hosting our wedding reception at the Parlor was the best choice we could have made. Working with Ruby was a dream - she was so kind, thorough, and responsive - from day one of reaching out through the end of the reception she made sure everything was seamless and beautiful! Ruby, Brittany, and the entire team at the Parlor and Jack Rose/Hot Tin were wonderful and truly made us and our guests feel so special. They set us up to enjoy dinner with our bridal party before entering the reception, and I'm so glad we had that time to catch our breath and enjoy the delicious food and cocktails. We are so happy with how everything turned out and keep getting compliments on having the best food. Also, the cake and dessert display were more than we could have hoped for, the pastry chef outdid herself and delivered on all our favorite desserts and the most beautiful pistachio cake for us to cut. The service, quality, and value were all outstanding.

    Photos: @photographybytracie
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    Katie C. Sent on 12/26/2023
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    Wonderful experience !!

    We had such an amazing experience with The Parlor! Ruby was so wonderful to work and plan with and Gretchen and Erin were amazing the night of. Everyone was so nice and accommodating making sure everything was perfect. Could not recommended The Parlor enough!!!
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  • D
    Danielle W. Sent on 11/10/2023
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    Beautiful, Joyous Wedding 11/4/23

    My daughter's wedding was perfect, Ruby and Gretchen are the best! We are so happy that the bride and groom chose the Parlor and I'm still getting messages from guests that this was the best wedding they have ever attended. I highly recommend The Parlor :)
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    C.t. Sent on 12/11/2023
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    Stress Free with the Parlor and Ruby

    We wanted a relaxed celebration with great food and drinks, where most everything was taken care of in-house, which is exactly what we got at the Parlor.

    As other reviews state, Ruby was an absolute joy to work with and very quick to answer any and all questions! Dinner, dessert, and beverages came from the Jack Rose kitchen and hotel bars, so it’s all delicious.

    We were lucky that there weren’t any other events in the space that weekend, so load in and out, as well as day of event timing, never felt rushed. Ruby and team were also very accommodating and provided a few of the items that many places would have nickle and dimed you for.

    The Parlor ended up being as stress free as a wedding could be.
  • Enjuley
    Enjuley S. Sent on 02/05/2024
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    Phenomenal!!!

    THE BEST DECISION we have made throughout our whole wedding process is booking this venue. This place is truly outstanding! The food, the staff, and the character of this place is everything that we could have hoped for. My husband and I were hunting like crazy for the perfect venue for us and The Parlor was exactly that. I remember emailing Ruby throughout the months before our wedding day and she would respond within SECONDS. They truly want to make everything go as easy as possible for you and to make your day memorable. They were attentive to our needs and wants and we honestly felt like we were treated like royalty! THE FOOD! Our guests to this day says that the food was the best food they ever had at a wedding. WOW! The service? PHENOMENAL. Everyone had a smile on their face and they were so quick to help you. There is not a bad thing I could say about this place. My husband and I still reminisce about our day and we agree that it could not have been this good without The Parlor and it's staff. THANK YOU! I could shout to the rooftops about how incredible this venue is and I recommend it to everyone!
    (Photo credits: Marina Rain Photography)
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    Donna Sent on 08/28/2023
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    Holly’s Surprise 40th Birthday Party

    The Parlor was new to me but I am so glad we found it! It’s a lovely venue and the staff were all wonderful to work with! Being connected with The Pontchartrain Hotel and Jack Rose Restaurant and Hot Tin Rooftop Bar we’re added bonuses! All in one place! Can’t say enough good things about the venue and staff and service and the food in Jack Rose was exceptional! Our rooms in the hotel were great, also! Five stars all around!
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    Jennifer L. Sent on 08/03/2023
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    PERFECT venue and amazing staff

    Our experience with The Parlor and Ruby was so smooth from start to finish. The food and service were phenomenal the night of. The venue also gave excellent recommendations for layout, decor, and any other questions I could think of.
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    Leslie S. Sent on 06/11/2023
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    ⭐️⭐️⭐️⭐️⭐️ in every way!!!

    Ruby was such a joy to work with. She tended to our every need, and bent over backwards to make things happen exactly as we wanted at our son’s rehearsal dinner. The staff also went above and beyond. And the food…INCREDIBLE!!! I highly recommend using The Parlor at The Ponchartrain for your event. You won’t be disappointed!
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    Lynn C. Sent on 01/06/2023
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    Excellent wedding reception at The Parlor

    Emery and Brian were wonderful in helping us planning our daughters wedding , it was a perfect night, delicious food, atmosphere elegant, all of our guest could not say enough about the reception, we had a big band that fit perfectly, it was a perfect night!!! Love to the Parlor staff !! Thank you
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    Camille B. Sent on 01/07/2023
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    Stunning venue

    The food, staff, and attention to detail is unparalleled! It is a unique and beautiful venue for any party.
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    Berke C. Sent on 01/06/2023
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    Father of the Bride

    The Parlor was the perfect venue for our celebration and the staff there was absolutely incredible the food was amazing and all can say is that I would and have recommended The Parlor to others and it was the most memorable night of our lives 👍👍👍👍👍
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    Jovi A. Sent on 01/06/2023
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    Wedding experience

    We had a such a fun celebration at The Parlor! Food, drinks and service were top notch!
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    Eric C. Sent on 03/12/2022
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    Small venue and staff not ready for primetime

    very small space and not very functional. Split floor plan with stairs which isn't smart for drinkers or older patrons. Capacity says 200 but I wouldn't do anything more than 100 if you want room to move around, mingle or have a dance floor.. Entrance is on the side of the hotel. You can walk through the hotel but the manager prefers you to walk on the crotchety path outside even if its raining. They have a ramp at the entrance but they really need better options to get people into this space when the weather is bad. There are so many places to have a reception in New Orleans that have more functional spaces for guests 100-150+.