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Weddings

The Reef Resorts Reviews

The Reef Resorts

The Reef Resorts

Playa del Carmen, MX
4.9 out of 5 rating, 12 Reviews
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Reviews

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4.9 out of 5 rating
4.9 out of 5 rating
12 Reviews
98% recommend it
  • Quality of service
    4.9 out of 5 rating
  • Average response time
    4.9 out of 5 rating
  • Professionalism
    4.9 out of 5 rating
  • Value
    5 out of 5 rating
  • Flexibility
    4.8 out of 5 rating

Awards

12
Weddingwire
4.9/5 12 reviews
Google
4.2/5 4861 reviews
  • Kristy
    Kristy B. Sent on 05/15/2024
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    Bradley's 2024

    Biely and her team were very great to work with and went above and beyond anything I could have hoped for. There was a chance of rain the day of our wedding we made it through the reception we didn't get to have dinner on the beach cuz a storm did move in but they moved us to the room above the snack shake and it was beautiful the staff allowed us time in between courses never rushed us and gave us privacy. Biely was also going to go out of her way to help us get a souvenir for a friend of ours! Would totally recommend!!!

    The Reef Resorts's reply:

    Dear Brandy & Kristy

    Thank you for making us part of a precious moment, we enjoyed it so much too!!!
    please come back soon :)
    Team The Reef Weddings
  • J
    Josh R. Sent on 02/13/2024
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    Amazing Wedding Experience!!

    Me and my wife had an amazing experience doing a destination wedding at Reef Playacar. The whole experience for us and our guests was very smooth. The wedding day was a breeze. They had everything covered, we could relax and enjoy our big day.

    The Reef Resorts's reply:

    Dear Josh & Vanessa

    Thank you so much for your comments, in absolutely we were so glad to be part of your Big Day, and fabulous.

    The best always for you!!

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  • J
    Jessica A. Sent on 09/09/2023
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    Arsenault Wedding 2023

    We were lucky enough to get married a few weeks ago at The Reef Coco Beach. Our wedding planner, Biely is the sweetest, most helpful coordinator we could have asked for. I cannot recommend this venue enough as it was more than we could have dreamt of. Service was amazing, food was awesome, dance floor was so cool and the people were the best. Thank you Biely and all involved to make our special day, perfect. - Jess & Chris

    The Reef Resorts's reply:

    Dear Mr. and Mrs. Arsenault we are so glad to read your wedding experience it was great! it was a very special moment for us too.

    Thank you for trust in us, we hope to see you again very soon.

    we wish all the best for you always

  • Alecthe
    Alecthe S. Sent on 10/11/2023
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    Fabulosa Boda

    Organizar una Boda en México, desde el extranjero no es tan difícil como pensé, sobre todo siendo los padres del novio, quienes les hicimos la fiesta como Regalo de Bodas.
    Solo se invierte tiempo para checar minuciosamente cada detalle y se elige el lugar y el personal adecuado.
    Nosotros escogimos el Reff Resort de Playacar. Gracias al apoyo, atención personalizada y experiencia de sus organizadoras de Bodas, la celebración fue todo un éxito. Con su ayuda y asesoría profesional se superaron muy satisfactoriamente algunos inconvenientes que se presentaron durante la organización.
    Muchas gracias a Biely, Perla, Victoria y al Chef de cocina Michele que nos deleitó con sus esquicitos platillos tanto en el aperitivo como la cena. Todo estuvo excelente de buena calidad y presentación.
    ¡¡¡A ellos les hago llegar por este medio nuestras más sinceras felicitaciones, bravo!!! Hacen un fantástico equipo, hemos quedado muy satisfechos por el servicio brindado.
    Todos nuestros invitados nacionales y extranjeros nos han expresado su agradecimiento y admiración por la organización de tan lindo y emocionante evento.

    Ale y Hermann

    The Reef Resorts's reply:

    Buen dia Alechte, gracias por tomar su tiempo y dejarnos sus comentarios.
    Nos encanta saber que disfrutaron al maximo cada instante de la boda, usted fue un gran elemento para llevarla a cabo. Fue muy grato ver la felicidad de cada uno de ustedes durante toda la boda, que divertido todo!!!

    Nos vemos proximamente, en el 1er aniversario!
  • C
    Cody B. Sent on 05/30/2023
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    Everything was on point!

    My wife and I got married at the Reef Playacar on May 6, 2023. The prices were amazing for what we got! Biely and Perla were consistently very helpful, making sure everything was how we wanted it. They did an amazing job! Nothing was missing and nothing was forgotten. If this is where anyone wants to have a beach wedding, you’ll be ecstatic with your results! Hire Biely and Perla, and won’t be disappointed at all! 🙏🏼

    The Reef Resorts's reply:

    Dear Cody & Danielle,

    It was a pleasure for us to be part of this important day.
    You two deserve the best, you can see from miles the love you have.
    Thank you so much for your trus in us and for making us part of this special moment.
    The best is about to come!

    Wishing you a long and happy marriage.
  • Christina
    Christina Sent on 12/21/2022
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    Amazing venue

    I went on a whim booking with them without being able to go and see it in person. I'm so happy I trusted my gut. Because the venue and hotel is amazing! Definitely will be going back for our vacations. They treat you with respect over there and they make their weddings perfect.

    The Reef Resorts's reply:

    Dear Christina & Kai,

    Thank you so much for your review. Our wedding team had the honor to organized your desired day, and It was a dream come true. You both are a lovely couple who deserved all the shine in their lives. We had the greatest time ever and your guests as well. Of course" we wait four you next holidays!

    Our warmest regards,

    Weddings Team
    Clarisa, Biely, Perla & Julieta
  • S
    Stefania S. Sent on 03/03/2022
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    Exceptional !

    Clarissa and her team were absolutely extraordinary, their attention to detail and care was beyond expectation! They organised a magical wedding and we cannot thank them enough !
  • G
    Ginny B. Sent on 06/14/2021
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    Wedding Compliments for The Reef at Coco Beach - April 2021

    The staff at this resort was wonderful in helping with our wedding there. They helped with all the planning details from hotel booking, flowers, food and minister. There was not one detail that was missed or that they didn't help make happen. I felt so special as the bride and that was a relief for my husband especially since everything was so easy with the hotel planning team. My day went off without a hitch and that would not have been possible without the wonderful staff there!! Highly recommend this location for events like this!

    The Reef Resorts's reply:

    Dear Ginny,

    Thank you for your beautiful comment about us!
    For us every moment and couple is special!
    Thank you for leting us being part of this important day in your lifes!

    We look forward to welcome you again!

    Best regards,

    Perla de Loza
    Groups & Events Manager
  • S
    Sana Sent on 05/28/2024
    4.8 out of 5 rating
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    Reef Coco Beach Wedding Reception-2024

    What a fabulous experience at the Reef Coco Beach for our destination wedding! The package had everything we needed and it was very convenient and easy on the big day. The staff were attentive, the food was delicious, the setting was magical, and we had an amazing time. Worth the value and experience, truly appreciate the hard work from the venue to ensure the experience went smoothly and was easy! It's helpful for you to come with a vision and research ideas ahead of time for what you want during your event vs. coming to the venue to come up with the vision (colors/decor/style). It's a lot of preparation but worth the pre-effort! Cheers!
  • L
    Laura T. Sent on 07/29/2023
    4.8 out of 5 rating
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    Beach Wedding

    Perla was truly lovely to work with. We were showered with treats and champagne and felt special on our Wedding day at The Reef Playacar. Even though it rained, our day was perfect. Thanks, Perla!

    The Reef Resorts's reply:

    Dear Laura & Shikar,

    It was our pleasure to celebrate with you this beautiful moment!
    Wishing you cherish every moment together in the future!

    All my best,

    Perla de Loza
    Groups & Events Manager
  • K
    Kyle Sent on 03/13/2024
    4.4 out of 5 rating
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    Welcome Party

    We worked with Perla who was excellent from the get go. Pricing was straight forward and clearly outlined in the contract. The venue is great and had plenty of space for our guests. She was able to bring in an external Mariachi band. We had 7 apps and open bar. We didn’t see too many of the apps and there only seemed to be a single bartender working a larger group. We had welcome drinks included, but with the influx of people arriving at the same time, could have been more prepared. With that being said, these were minor inconveniences. Victoria was great and allowed us to turn down the DJ’s volume for the first hour and ultimately use our own playlist to finish the night. Would recommend for a Welcome or Icebreaker Party as they call it.

    The Reef Resorts's reply:

    Dear Kyle,

    It was a pleasure for me and Victoria to work with you on this Welcome Party. We're happy to hear that you had a great experience with us and that you would recommend our services! Your satisfaction is our top priority, and we appreciate your entire feedback.

    We'll take your cooments into consideration and work towards improving our offerings to better meet the needs of our clients.
    Thank you again for choosing us for your event, and we hope to have the opportunity to serve you again in the future,

    Big hug for you and Jennifer!

    Perla de Loza
    Groups & Events manager