Chateau 1800 Reviews
View more informationReviews
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Quality of service 4.7 out of 5 rating
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Average response time 4.7 out of 5 rating
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Professionalism 4.8 out of 5 rating
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Value 4.9 out of 5 rating
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Flexibility 4.8 out of 5 rating
Awards
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Featured
Abby G. Sent on 03/25/20245 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing venue!
As a wedding photographer, I can say with full certainty that Chateau 1800 is a DREAM to have a wedding at! Not only is the staff absolutely wonderful and kind, but the venue itself is gorgeous. It feels so luxurious and holds a unique European charm that's hard to find around here! It's so clean and easy to dress up as much as you'd like or leave as simple as you'd like, while still looking effortlessly stunning either way. From interior spaces to outdoor areas, no place is overlooked here and I cannot recommend it enough. Their rain plan is top tier, too! Look no further for a venue!As a wedding photographer, I can say with full certainty that Chateau 1800 is a DREAM to have a wedding at! Not only is the staff absolutely wonderful and kind, but the venue itself is gorgeous. It feels so luxurious and holds a unique European charm that's hard to find around here! It's so clean and easy to dress up as much as you'd like or leave as simple as you'd like, while still looking effortlessly stunning either way. From interior spaces to outdoor areas, no place is overlooked here and I cannot recommend it enough. Their rain plan is top tier, too! Look no further for a venue!-
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+4 photos
Chateau 1800's reply:
Thank you for your glowing review as a wedding photographer at Chateau 1800! We are thrilled to hear that you consider our venue a dream location for weddings. Your kind words about our staff, the luxurious ambiance, unique European charm, and overall beauty of the venue mean a lot to us.
We take pride in providing a clean and versatile space that can be dressed up or kept simple to suit each couple's vision. It is wonderful to hear that you appreciate both the interior and outdoor areas of the venue, and we are delighted that you find every corner of Chateau 1800 to be stunning.
We are especially pleased to hear that you find our rain plan to be top tier, ensuring that weddings can proceed seamlessly regardless of the weather. Thank you for your high recommendation - we are honored to be your preferred venue for capturing special moments.
We look forward to welcoming more couples and photographers to Chateau 1800 and creating unforgettable wedding memories together. -
Quality of service
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Michelle B. Sent on 11/12/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Gorgeous venue!
I recently got married at the newly renovated Chateau 1800 and our wedding was a dream come true!!! The renovations made to the space are absolutely stunning - everything is brand new and the highest quality. All of our guests couldn't believe how beautiful the space was...the venue has the perfect blend of the charming, natural beauty of Savannah mixed with European luxury and elegance. The staff are amazing and went above and beyond to make sure the day of the wedding was flawless and calm, which I truly appreciated as a bride. The bridal suite was straight out of Pinterest - so lovely!!! I can't recommend this venue enough, I'm so happy we chose it for our wedding!I recently got married at the newly renovated Chateau 1800 and our wedding was a dream come true!!! The renovations made to the space are absolutely stunning - everything is brand new and the highest quality. All of our guests couldn't believe how beautiful the space was...the venue has the perfect blend of the charming, natural beauty of Savannah mixed with European luxury and elegance. The staff are amazing and went above and beyond to make sure the day of the wedding was flawless and calm, which I truly appreciated as a bride. The bridal suite was straight out of Pinterest - so lovely!!! I can't recommend this venue enough, I'm so happy we chose it for our wedding!Chateau 1800's reply:
Thank you for your amazing feedback! We're so glad your wedding at Chateau 1800 was a dream come true. It’s wonderful to hear that our renovations and staff contributed to such a memorable day. We appreciate your kind words and wish you all the best! -
Quality of service
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Emma R. Sent on 11/12/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Absolutely Perfect!!!
Absolutely everything was perfect! From the setting to the outstanding service! Bri helped make our day feel like we were the most important couple in the world! I honestly couldn’t of asked for anything else, making this as I said, perfect!Absolutely everything was perfect! From the setting to the outstanding service! Bri helped make our day feel like we were the most important couple in the world! I honestly couldn’t of asked for anything else, making this as I said, perfect!Chateau 1800's reply:
Thank you for your wonderful feedback! We're so pleased to hear that everything was perfect for your special day. It's fantastic to know that Bri made you feel like the most important couple in the world. We appreciate your kind words and hope to celebrate with you again in the future! -
Quality of service
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April F. Sent on 11/14/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The perfect venue!
We recently hosted our wedding at Chateau 1800 and it was absolutely magical! The venue's stunning gardens provided the perfect backdrop for our ceremony, and the indoor reception space was equally impressive. The staff was incredibly accommodating as well. Bri Howard, my wedding planner, ensured everything ran smoothly from start to finish and was so attentive to our needs. I would highly recommend the venue!We recently hosted our wedding at Chateau 1800 and it was absolutely magical! The venue's stunning gardens provided the perfect backdrop for our ceremony, and the indoor reception space was equally impressive. The staff was incredibly accommodating as well. Bri Howard, my wedding planner, ensured everything ran smoothly from start to finish and was so attentive to our needs. I would highly recommend the venue!Chateau 1800's reply:
Thank you for your amazing review! We’re thrilled to hear that your wedding at Chateau 1800 was magical and that the gardens provided a beautiful backdrop for your ceremony. It’s great to know that Bri and our staff were able to meet your needs and ensure everything went smoothly. We truly appreciate your recommendation and wish you all the best! -
Quality of service
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Bradley B. Sent on 11/19/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding in October
Chloe was fantastic to work with, they helped make sure everything was on track for the wedding the entire way through. Beautiful venue that was clean, tidy, and picture ready for the big day. Could not have asked for a more perfect experience.Chloe was fantastic to work with, they helped make sure everything was on track for the wedding the entire way through. Beautiful venue that was clean, tidy, and picture ready for the big day. Could not have asked for a more perfect experience.Chateau 1800's reply:
Thank you for the kind words! We’re so glad to hear that Chloe and our team could help make your wedding day seamless and beautiful. It’s wonderful to know you found the venue clean and picture-perfect. We appreciate your feedback and hope to welcome you back in the future! -
Quality of service
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Sasha Sent on 11/12/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing venue!
Working at Chateau 1800 was an absolutely incredible experience! I recently attended a styled shoot there as a florist and let me tell you, if this is the type of service they provide to their brides on the day of their wedding then every couple should be wanting to get married there! Amanda and Bri at Chateau 1800 are not only professional, organized, and supportive, but they are extremely quick to respond as well, which is not something you find these days, especially with wedding venues during busy season. They have an eye for detail, which aligned perfectly with my own vision as a florist, and together we created memorable displays that helped capture the venues beauty.
I can't wait to work there again – it’s a perfect blend of beauty, professionalism, and creativity!Working at Chateau 1800 was an absolutely incredible experience! I recently attended a styled shoot there as a florist and let me tell you, if this is the type of service they provide to their brides on the day of their wedding then every couple should be wanting to get married there! Amanda and Bri at Chateau 1800 are not only professional, organized, and supportive, but they are extremely quick to respond as well, which is not something you find these days, especially with wedding venues during busy season. They have an eye for detail, which aligned perfectly with my own vision as a florist, and together we created memorable displays that helped capture the venues beauty.
I can't wait to work there again – it’s a perfect blend of beauty, professionalism, and creativity!Chateau 1800's reply:
Thank you for your amazing feedback! We're thrilled to hear that you had such a positive experience at Château 1800 and that Amanda and Bri’s dedication made an impact during your styled shoot. We can’t wait to collaborate with you again and create more beautiful moments together! 🌷✨ -
Quality of service
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Iryna K. Sent on 08/29/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
What an amazing venue for a wedding!
The entire venue radiates a sense of elegance and charm that makes it perfect for creating unforgettable memories. I can't recommend this place enough for couples looking for a beautiful and unique wedding venue.The entire venue radiates a sense of elegance and charm that makes it perfect for creating unforgettable memories. I can't recommend this place enough for couples looking for a beautiful and unique wedding venue.Chateau 1800's reply:
This venue exudes elegance and charm, making it perfect for unforgettable memories. Highly recommend for couples seeking a unique wedding location! -
Quality of service
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Magnolia G. Sent on 07/19/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Top Notch!
Chateau 1800 in Rincon, GA, is an exquisite venue that captures the essence of elegance and charm in every detail. Nestled in a serene and picturesque setting, this venue is ideal for a wide range of events, including weddings, corporate gatherings, and social celebrations. With its beautifully manicured gardens and stately architecture, Chateau 1800 offers a breathtaking backdrop for any occasion. The venue's spaces are perfect for ceremonies and receptions, providing ample opportunities for stunning photographs and memorable moments.
One of the standout features of Chateau 1800 is its impeccable service. The staff goes above and beyond to ensure that every event runs smoothly, attending to every detail with professionalism and care. From the initial planning stages to the day of the event, the team is always available to assist with any needs or concerns. Their dedication to customer satisfaction is evident in their willingness to accommodate special requests and tailor the experience to fit the unique vision of each client.Chateau 1800 in Rincon, GA, is an exquisite venue that captures the essence of elegance and charm in every detail. Nestled in a serene and picturesque setting, this venue is ideal for a wide range of events, including weddings, corporate gatherings, and social celebrations. With its beautifully manicured gardens and stately architecture, Chateau 1800 offers a breathtaking backdrop for any occasion. The venue's spaces are perfect for ceremonies and receptions, providing ample opportunities for stunning photographs and memorable moments.
One of the standout features of Chateau 1800 is its impeccable service. The staff goes above and beyond to ensure that every event runs smoothly, attending to every detail with professionalism and care. From the initial planning stages to the day of the event, the team is always available to assist with any needs or concerns. Their dedication to customer satisfaction is evident in their willingness to accommodate special requests and tailor the experience to fit the unique vision of each client.Chateau 1800's reply:
Chateau 1800 in Rincon, GA is honored by your praise for our elegant venue and impeccable service. Our picturesque setting, manicured gardens, and stately architecture provide a perfect backdrop for weddings, corporate events, and social gatherings. Our dedicated team ensures every detail is taken care of, from planning to execution, to tailor each event to our clients' unique vision. Thank you for recognizing our commitment to excellence. We look forward to creating unforgettable moments for you at Chateau 1800. -
Quality of service
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Todd B. Sent on 07/17/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Gorgeous Venue!
As a wedding photography team we thoroughly enjoyed our experience at Chateau 1800! The venue and bride/groom suite were stunning! Chloe was an absolute gem to work with and we cannot wait to return!
Todd and Angela
Coastal Chic StudiosAs a wedding photography team we thoroughly enjoyed our experience at Chateau 1800! The venue and bride/groom suite were stunning! Chloe was an absolute gem to work with and we cannot wait to return!
Todd and Angela
Coastal Chic StudiosChateau 1800's reply:
Thank you for your wonderful feedback about your experience at Chateau 1800! We are thrilled to hear that you enjoyed our venue and the bride/groom suite. We're delighted that Chloe provided excellent service to you, and we can't wait to have you back with us again! Your praise means a lot to us, and we look forward to many more beautiful collaborations in the future! -
Quality of service
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Brittnay K. Sent on 11/13/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Chateau 1800
The Chateau 1800 is an absolute stunning venue. Everything from the breathtaking landscape and scenery to the European luxury style inside. The staff were so welcoming and charming. This venue is a 10 out of 10!The Chateau 1800 is an absolute stunning venue. Everything from the breathtaking landscape and scenery to the European luxury style inside. The staff were so welcoming and charming. This venue is a 10 out of 10!Chateau 1800's reply:
Thank you so much for your glowing review! We're delighted to hear that you loved the stunning landscape and European luxury style of Chateau 1800. Our team works hard to create a welcoming atmosphere, and we’re thrilled to know you had a 10 out of 10 experience! We hope to host you again in the future! -
Quality of service
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Dominique B. Sent on 02/07/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Breath taking property, and amazing staff
We only had 45 days to plan our wedding and the Chateau was the most enchanting option that was willing to work with us for all our needs. The property is absolutely stunning. Worth every penny to have the wedding of my dreams.We only had 45 days to plan our wedding and the Chateau was the most enchanting option that was willing to work with us for all our needs. The property is absolutely stunning. Worth every penny to have the wedding of my dreams.Chateau 1800's reply:
We we are so happy and honored to have been a part of your special day! Every detail was beautiful, and getting to know you and your family was such a pleasure. Congratulations again, and we wish you and Justin all of the happiness in the world! -
Quality of service
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Naya B. Sent on 02/07/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best Wedding Venue in the Savannah area
I had my wedding in January and it was nothing short of beautiful. They have enclosed the Pavilion so please don’t be afraid of a winter wedding. It heats up really nicely . The staff was amazing . The estate manager , Chloe really worked hand in hand with us. She is the best . The pricing is reasonable as well. Especially for weekday weddings .I had my wedding in January and it was nothing short of beautiful. They have enclosed the Pavilion so please don’t be afraid of a winter wedding. It heats up really nicely . The staff was amazing . The estate manager , Chloe really worked hand in hand with us. She is the best . The pricing is reasonable as well. Especially for weekday weddings .-
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+2 photos
Chateau 1800's reply:
I am so happy that we were able to make the winter wedding of your dreams come true! Thank you so much for your kind words and review of Chateau 1800. You are absolutely the best, and congratulations once again! -
Quality of service
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Carri P. Sent on 12/12/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing venue!
The Chateau 1800 was an amazing venue and the service was top notch. I highly recommend this venue for any occasion, it's simply beautiful.The Chateau 1800 was an amazing venue and the service was top notch. I highly recommend this venue for any occasion, it's simply beautiful.Chateau 1800's reply:
It was a pleasure hosting you! Thank you for your kind words and please let us know if you ever need anything in the future! -
Quality of service
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Johannas S. Sent on 12/26/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Chateau 1800: Where Southern Charm and Elegance Meet for Unforgettable Weddings
Chateau 1800 sparkles as a Southern jewel! Located in Savannah, it exudes charm and elegance, setting the stage for enchanting and romantic weddings. Its ample space suits any special day. Complete with in-house furnishings, charming outdoor spaces, and a picture-perfect ambiance, Chateau 1800 guarantees an unforgettable experience—an exceptional venue for your celebrations!Chateau 1800 sparkles as a Southern jewel! Located in Savannah, it exudes charm and elegance, setting the stage for enchanting and romantic weddings. Its ample space suits any special day. Complete with in-house furnishings, charming outdoor spaces, and a picture-perfect ambiance, Chateau 1800 guarantees an unforgettable experience—an exceptional venue for your celebrations!-
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+4 photos
Chateau 1800's reply:
It is always a pleasure having you here, and your work is amazing! Please let us know if you ever need anything else! -
Quality of service
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Jade Sent on 10/02/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Hidden Gem in Savannah
My team and I recently had the pleasure of coordinating a destination wedding at this beautiful venue. Chloe, was our onsite coordinator and she went above and beyond to make sure my couple and all of the vendors were taken care of.
The venue is decorated beautifully but also minimally allowing for couples to create the wedding of "THEIR" dreams. Can't wait to host my next couple at this amazing venue.
***Pics coming soon***My team and I recently had the pleasure of coordinating a destination wedding at this beautiful venue. Chloe, was our onsite coordinator and she went above and beyond to make sure my couple and all of the vendors were taken care of.
The venue is decorated beautifully but also minimally allowing for couples to create the wedding of "THEIR" dreams. Can't wait to host my next couple at this amazing venue.
***Pics coming soon***Chateau 1800's reply:
Thank you so much for your kind words, it means a lot! It is an absolute pleasure working with Jade! -
Quality of service
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Shaylin Sent on 11/11/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful venue!
I went to my friend's wedding at Chateau 800. The views were amazing and the pavilion was beautiful. Bri, did an amazing job making sure everything went smoothly and keeping the romantic vibe going.I went to my friend's wedding at Chateau 800. The views were amazing and the pavilion was beautiful. Bri, did an amazing job making sure everything went smoothly and keeping the romantic vibe going.Chateau 1800's reply:
Thank you for the wonderful feedback! We're thrilled you enjoyed the views and pavilion at Chateau 800. Bri will be glad to hear your compliments. We hope to see you again soon! -
Quality of service
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Susannah Sent on 07/05/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Spectacular views for all!
This venue is gorgeous and perfect for your special day. The beautiful landscape and backdrop will make your photos stand out. It is private and offers ample parking for guest that are strategically placed as to not interfere with the views. The floor to ceiling windows of main space allows you to not miss the views while indoors. You will not regret booking this venue or working with their team!This venue is gorgeous and perfect for your special day. The beautiful landscape and backdrop will make your photos stand out. It is private and offers ample parking for guest that are strategically placed as to not interfere with the views. The floor to ceiling windows of main space allows you to not miss the views while indoors. You will not regret booking this venue or working with their team!Chateau 1800's reply:
Thank you for your kind words about our venue! We are thrilled that you think our space is gorgeous and perfect for special occasions. We take great pride in our beautiful landscape and picturesque backdrop that make for stunning photos. Our priority is to provide a private and convenient experience for our guests and we are glad you appreciate the ample parking at our venue. The floor-to-ceiling windows in our main space are designed to maximize the views both indoors and out. We are dedicated to ensuring a memorable and seamless event experience for all our clients. Thank you for considering us for your special day! -
Quality of service
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Heather Sent on 04/24/20244.2 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
All our guests had the BEST time !
This was a beautiful spot for our daughter’s wedding. The options for ceremony and reception locations are wonderful. The length of time given to be at the venue day of, far better than any other venue we had looked into. Every time we met with the staff on site they were very professional, I will say however , communication could be spotty at times and not all the details were provided before the contract was signed. Definitely have a long list of questions if you tour so you are aware of what you are and are not getting, as well as every charge. Highly recommend the bar package, if they use the same bartender every time he is wonderful ! Everything came together and it was a perfect day!This was a beautiful spot for our daughter’s wedding. The options for ceremony and reception locations are wonderful. The length of time given to be at the venue day of, far better than any other venue we had looked into. Every time we met with the staff on site they were very professional, I will say however , communication could be spotty at times and not all the details were provided before the contract was signed. Definitely have a long list of questions if you tour so you are aware of what you are and are not getting, as well as every charge. Highly recommend the bar package, if they use the same bartender every time he is wonderful ! Everything came together and it was a perfect day!Chateau 1800's reply:
Thank you for choosing Chateau 1800 as the beautiful spot for your daughter's wedding! We are delighted to hear that you enjoyed the options for the ceremony and reception locations at our venue, as well as the extended time provided on the day of the event. Your feedback about the professionalism of our staff is greatly appreciated, and we are thrilled to hear that everything came together for a perfect day.
We value your input regarding communication and details provided before the contract was signed. We will work on improving our processes to ensure that all necessary information is shared clearly with our clients. Thank you for recommending our bar package, and we are happy to hear that the bartender added to the wonderful experience.
It was a pleasure being a part of your daughter's special day, and we thank you for your feedback and recommendations. We hope to have the opportunity to welcome you back to Chateau 1800 for future celebrations! -
Quality of service
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Hannah S. Sent on 11/19/20241.8 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 2.0 out of 5 rating
Please consider before booking
Pros:
-BEAUTIFUL location, very photogenic
-Flexible with location for ceremony/reception
-Truly a blank canvas
Cons:
-Management was very unprofessional, unorganized, and not responsive. I asked a pressing question 2 weeks before our wedding date and never heard back. (BRIDES: On our wedding day, it was calling for rain and management called my coordinator on the radio telling her that we move the location of our ceremony inside (which was fine & understandable), however, I wanted to take the risk and didn’t care if it rained or not. My planner got back to him and said I wanted to go through with the original plan regardless of rain, and he told my planner that “brides can’t make good decisions on their wedding day because they are too emotional”.) P.s every time I heard him over the radio, he was yelling my coordinators name over and over, basically freaking about. Very odd stuff.
-Not upfront about all fees. (I was told during our tour that as long as we were under a certain about of people that we would not have to rent chairs. Told me 2 weeks before the wedding that it was $4/ chair for the ceremony but the reception chairs were free.
Another instance: Only a week before the wedding, I was covering my bases when I reached out to ask about if cups and ice were included with the drink package. They told me cups were not included so I bought enough cups to over 100 peoples drinks, and they ended up having them there.
Last complaint: We scheduled our rehearsal dinner for the day before about 6 months out from the wedding and they said we would be able to set up. The week of our wedding, the manager reached out and said we’d have to change the time to morning and that we could not set up until our wedding day. So, as a bride, I was not able to put any of the decorations where I wanted them because I was busy in hair and makeup, so it was not exactly how I imagined.
Pros:
-BEAUTIFUL location, very photogenic
-Flexible with location for ceremony/reception
-Truly a blank canvas
Cons:
-Management was very unprofessional, unorganized, and not responsive. I asked a pressing question 2 weeks before our wedding date and never heard back. (BRIDES: On our wedding day, it was calling for rain and management called my coordinator on the radio telling her that we move the location of our ceremony inside (which was fine & understandable), however, I wanted to take the risk and didn’t care if it rained or not. My planner got back to him and said I wanted to go through with the original plan regardless of rain, and he told my planner that “brides can’t make good decisions on their wedding day because they are too emotional”.) P.s every time I heard him over the radio, he was yelling my coordinators name over and over, basically freaking about. Very odd stuff.
-Not upfront about all fees. (I was told during our tour that as long as we were under a certain about of people that we would not have to rent chairs. Told me 2 weeks before the wedding that it was $4/ chair for the ceremony but the reception chairs were free.
Another instance: Only a week before the wedding, I was covering my bases when I reached out to ask about if cups and ice were included with the drink package. They told me cups were not included so I bought enough cups to over 100 peoples drinks, and they ended up having them there.
Last complaint: We scheduled our rehearsal dinner for the day before about 6 months out from the wedding and they said we would be able to set up. The week of our wedding, the manager reached out and said we’d have to change the time to morning and that we could not set up until our wedding day. So, as a bride, I was not able to put any of the decorations where I wanted them because I was busy in hair and makeup, so it was not exactly how I imagined.
Chateau 1800's reply:
Thank you so much for sharing your experience with us. We truly appreciate your feedback, and we’re genuinely sorry to hear that your special day did not go as smoothly as we would have wanted it to.
Our beautiful location and flexibility are things we take great pride in, which makes it even more disappointing to learn that your expectations were not met. We understand how critical clear communication is, especially when it comes to such significant moments. We sincerely apologize for the miscommunication regarding the ceremony setup and any confusion regarding fees. It’s our goal to make the planning process as seamless and enjoyable as possible.
We have already taken necessary steps and have spoken to our team to ensure that future couples have a much better experience. Your vision for your wedding day is important to us, and we regret that we fell short in helping you bring that to life. If you would like to jump on a call to discuss, please let us know. Thank you again for your valuable insights, and we wish you all the best in your married life. -
Quality of service
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