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Weddings

The Wedding Factor Reviews

The Wedding Factor

The Wedding Factor

Philadelphia, PA
4.2 out of 5 rating, 20 Reviews
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Reviews

4.2 out of 5 rating
4.2 out of 5 rating
20 Reviews
84% recommend it
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Awards

20
  • Chelsey
    Chelsey C. Sent on 06/22/2024
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    Perfect Dress for the Right Price

    Lucinda was an amazing bridal stylist! She made sure that I had a great experience trying on dresses. She listened to my feedback and what I liked to ensure that each dress I tried on took me closer to my dream dress! Due to the Wedding Factor's inclusive dress sizes, I felt confident and comfortable as a plus-size bride trying on dresses. So thankful to the team for helping me find my dress AND completing my alterations for an easy end-to-end experience.
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    Lauren R. Sent on 10/13/2023
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    Next Level Customer Service

    I worked with Sarah, who did a phenomenal job helping me pick out my wedding dress. She researched my venue in advance and threw in some extra dress options she thought might fit the venue and vibe of our wedding. I went into the salon with something in mind, and walked out with a completely different "wild card" dress she picked out for me. It was an amazing experience! You can tell everyone who works there really cares about their brides and potential brides. By far the best salon we visited during our search. The salon itself has a lot more plus size options than a normal salon. This is a salon you must stop at in your search for "the one".
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    Erin B. Sent on 07/01/2022
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    Magical Experience

    My first dress appointment was at the Wedding Factor. From the moment you walk in you receive amazing, personalized service! Lucy greeted us and asked me questions about my wedding and my likes/dislikes. She then picked gowns for me based on what we talked about. Lucy was so kind, reassuring, and helpful with each gown. After each dress, we talked about my likes/dislikes/etc and she would go pick out more dresses. I had THE moment with the last dress she chose. It's absolutely perfect! We celebrated with champagne and pictures. Thank you Lucy for making my experience so easy and memorable!
  • illustration stars

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  • Danielle
    Danielle L. Sent on 06/08/2022
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    Top notch service, top notch dress

    I had the absolute best experience at The Wedding Factor! Sarah was my stylist and she understood exactly what I was looking for. She listened to what I liked and looked at my inspiration pictures and knew how to find the perfect dress and structure for my body type and had so many ideas to make the dress my own. I didn't have a ton of time to get a dress and The Wedding Factor was able to rush the dress for me which truly changed my entire bridal experience and made me so excited to wear my dress on my wedding day. I felt absolutely beautiful in my dress on the day and it was comfortable and I was able to dance all night! I had my alterations done at The Wedding Factor as well and it was some of the best service and detail I have ever received. They do absolutely beautiful work and have an amazing selection of dresses. I could not have been happier with my dress!
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    Nick Sent on 02/17/2022
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    Specialized service that makes your decision effortless!

    Found the dress of my dreams and had "the" moment with Wedding Factor! They made the experience of finding my gown special and so easy. Carmen, one of the staff, was amazing. I especially appreciated that I was able to schedule an additional "fitting" just to try on my dress again, as I faced pre-wedding jitters. Thank you Wedding Factor!
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    Lindsey Z. Sent on 02/21/2021
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    The Perfect Dress Shopping Experience

    The Wedding Factor was the second bridal store I went to and I was blown away by how perfect the experience was. First off, the store was remarkably clean, and their covid protocols made me and my family feel safe. Second, the actual process was so streamlined and made dress shopping feel like an event. You stand on a pedestal while trying on dresses and your saleswoman takes the time to perfectly clip the dress to your body making sure there aren't weird bunches or other quirks. There's a curtain which separates you from your guests, and with each dress you try on the curtain is swooped aside to show the option to whomever is accompanying you. These little factors made a huge difference, but the key was the two associates I worked with - Lucy and Michele. Both were absolute delights, upbeat and genuinely excited about helping me find the perfect dress. But they also went above and beyond to make sure I found EXACTLY what I was looking for. It was clear that they closely read my profile information ahead of time and already had a few great picks in mind. But every time I tried on a dress they pinpointed exactly what I did and didn't like and altered the selections based on that. It didn't take long for me to find the one, and even though I was pretty certain, Lucy and Michele were totally fine with me trying on several more dresses just in case. Once I was 100% set on my dress, Lucy and Michele put the icing on the cake by identifying the perfect veil to match. I ended the shopping trip with the knowledge that I found my perfect dress and a champagne toast for me, my mom, and my brother. This was the perfect experience, and if a close friend or family member was getting married I would steer them right to the Wedding Factor.
  • Monica
    Monica R. Sent on 09/08/2021
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    Fabulous Service!

    Excellent, excellent, excellent. I inquired with the Wedding Factor looking for one particular dress. They had me do like an email consultation, where I sent different dresses I was interested in. My consultant was Lucy. She was absolutely sweet. She understood the look I was going for with the dresses she pulled. By the time I tried on my third dress I had found The One. They made the dress shopping process so easy and pleasant.
  • Chelsea
    Ca9B144D5A551Fed2D58626Baf2524328C93C5B9 Sent on 01/26/2023
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    I Said Yes To The Dress at The Wedding Factor!

    The Wedding Factor was the third wedding dress store my mom and I had ever gone to. I was paired with the consultant Iris and my experience working with her was top notch from start to finish. My husband and I planned a fall 2020 wedding, and I knew I wanted a long-sleeve lace gown. I also knew I didn't want something bejeweled, but I also didn't want to look like a lace curtain. Iris pulled several dresses for me to try on, but I immediately fell in love with the one Stella York gown. We decided to have me try it on last. One by one the other dresses just weren't cutting it. When I tried on the Stella York dress, I instantly felt beautiful. It fit me like a glove. The dress was so classy, yet the back was just sexy enough. Since I'm a very indecisive person, I tend to never make decisions on the spot. So my mom and I left the store and even went to other stores over the course of a few weeks to try on more dresses, but I just couldn't stop thinking about THE dress. I knew it was the one. My mom and I went back to The Wedding Factor a few months later and the dress was still there. I tried it on, again, and everyone knew. This was MY dress! We popped a bottle of champagne to celebrate and placed the order.

    I had two dress fittings leading up to my wedding day and the seamstress was phenomenal. I did end up losing some weight just before my wedding day (probably due to the stress of having a COVID wedding and ever-changing plans because of it), but even with some weight loss the dress still fit me great on the day of, and I felt so beautiful on my wedding day! My husband also loved my dress!

    Highly recommend The Wedding Factor and Iris to help you find your dream dress!
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    Grace Sent on 12/08/2017
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    I was having a tough time finding a wedding dress. We were in Philadelphia visiting for my fiance's graduation from UPenn and I decided to go look at wedding dresses. Iris was so sweet and patient and helped me find my beautiful wedding dress! Thank you!!
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    Simara Sent on 12/30/2014
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    Working with Stacey and Kathy was THE BEST decision my husband and I could have made for our wedding. My husband and I had the most beautiful and amazing wedding day we could have EVER dreamed of. Almost as important as our wedding day being perfect, wedding planning was pretty much smooth sailing for us. Not even a single disagreement because we told WF our idea for our wedding and they delivered. What was also helpful was how flexible they were. They worked with our budget, they worked with our requests, they gave us suggestions, they were patient, they were attentive, they recommended amazing vendors that we would have never come across without them. The DJ they work with (Darryl) was top of the line, we had the party of a lifetime! They surprised us at our reception with a request my husband had when we first met with them, they are just superb. They also have a boutique where I ended up getting some final touches for my dress from with Kathy's help and she nailed it, her suggestions were perfect for me. Stacey was by our side for every big step we needed her for and we couldn't be happier that she was there. My husband and I cannot stress enough that this was the best first step we made after getting engaged. We were lucky to have them!
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    Catherine Sent on 10/18/2012
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    The Wedding Factor helped plan our special day by advising us each step of the way and coming with us to visit our clients. They referred amazing vendors we used - who were the following: Tiffany Stout the most awesome make-up artist there is, Alexey Kats who worked on the bridal party's hair-dos, our videographer Dave Williams of Cinemacake who did a stellar job and Country Meadows Florist (Hilary Felton) who brought our vision to life with the most beautiful florals. I would recommend this vendor to others indeed. thanks Wedding Factor!
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    Catherine Sent on 10/23/2012
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    The Wedding Factor helped us plan our special day and accompanied me on visits to various venues. They listened and were able to transform the vision and vibe we wanted for our wedding! They helped us keep within our budget and you won't find planners like them who are patient in translating what vibe we wanted to create... I'd recommend them in a heartbeat :-)
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    Akida Sent on 10/22/2010
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    Kathy was wonderful to work with, my wedding was everything that I dreamed of.
    Just Fabulous!!!!
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    Arianna Sent on 11/01/2007
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    Kathy was extremely kind and sensitive with my fiance and I, and was a stickler for staying within our budget. As part of my family, she did many things above and beyond her normal services but I realize now that my day was so much better because of her!I had no idea of any problems that arose or any questions people had. All I was focused on was my husband and Kathy allowed me to do that by taking care of all those small details that I would normally forget about. If I didn't have a planner to help me on my wedding day, I think there would have been chaos. Her assistant Stacey was there too and made sure everyone was paid on time and tipped. I am so gratetul for their help!
  • Kyra
    Kyra Sent on 08/25/2022
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    It’s an experience not just a dress.

    When I went shopping for a wedding dress I was looking at a lot of shops and nothing really did it for me. I had a specific designer in mind and a specific look and nowhere really carried that designer. When I looked up where I could find something even similar to that wedding factor came up. Iris was amazing, she helped me find my dress, and popped into ever fitting after to say hello and to make sure everything was going well. They really know how stressful things can be and so they focus on all the little things that us brides may forget. Such as, having a basket of essentials in the bathroom just in case. They truly want you to feel special.

    I actually decided to get my dress before I had even been proposed to, as I knew we were headed in that direction. Wedding factor was so kind and gracious, they kept the dress for over a year until we were ready for it.

    The only reason I give a 4 star in flexibility is because the seamstresses only worked part time and so I wasn’t able to pick up my dress till 3 days before the wedding.
  • Adrienne
    Adrienne Sent on 01/20/2022
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    Found my dream Dress

    The ladies were extremely friendly and helpful, beautiful & comfortable space. I looked up my ideal dress beforehand & knew what I wanted to try on. It was the first dress I tried & I knew it was the one. (This dress shop was the third I'd went to in my search.) They had a nice payment plan as well.
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    Nicole Sent on 10/20/2011
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    Well, where can we begin: their vendors florist we had to use was not what we had envisioned or discussed after multiple calls and visit with them; our champagne was never served at our reception which was put in the care with Kathy and Barb from my home the evening prior--a costly error and humiliating when guests after our wedding brought this to our attention. They lit our reception space up awful- seriously- bright spotlights that completely overwhelmed our lighting we payed for...I even had to finally walk up to all 3 planners while our reception had already started and ask the lighting be dimmed...as it was glaring! As if that's not bad enough.. They allowed 3 ring berets down the aisle without our permission-random family members, had the wrong unity candle setup, mixed up the bridal party arrangement for ceremony-Jewish so traditionally man is on left with his party; our cake table was handsomely placed in front of the fire extinguisher in our venue- so yes our cake pictures didn't come out that nicely with a fire extinguisher and hose connection right behind our cake. I would never recommend them unless you would like 3 wedding planners standing around your reception talking for the evening, a nice waste of money for the day you dream of.

    The Wedding Factor's reply:

    We are deeply sorry you had such a bad experience with us.
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    Shiri L. Sent on 07/24/2022
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    Do not buy here

    The worse decision through my wedding journey was buying my dress here. They make promises that are not kept just to sell you a dress. Their customer service is awful because they don’t really care if you leave happy - they just want the money.
    Do yourself a favor and don’t buy here!!!
  • Katie
    Katie H. Sent on 08/14/2022
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    Pushed to size up and didn’t deliver on altering, very unfriendly

    The day I found my wedding dress was incredible, but everything that happened once and after purchasing went incredibly down hill. Photos show my sample versus the dress they encouraged me to size up in.

    I had tried on a mermaid dress that fit my body perfectly, I was pushed to go a size up and the team promised they would contour the dress to hug my body with their master seamstress. Despite multiple appointments, the dress was baggy and bulgy in all the areas a mermaid dress shouldn’t be. (Photos of sample and actually dress provided)

    I initially told our salesperson I didn’t want to size up, but I was talked in circles to be convinced otherwise. When I came in for my seamstress appointments the experience completely changed. The seamstress wouldn’t speak a word to us when we initially arrived, she was extremely unfriendly. As was the team that coordinated my seamstress appointments. It was like once the sale was made the friendliness stopped. We were devastated over it and so uncomfortable. It was a night and day experience from initial try ons to getting the dress altered.

    Not only that, but the sized up dress was too large despite multiple appointments. The seamstress would huff and puff about the dress being to loose and falling down on me below the waist. Each time we asked for the dress to be taken in we were received with backlash that it would be too tight—but it was a mermaid dress that was hanging off of me. It’s important to note I didn’t lose any weight, I’m on medicine that actually stabilizes my body weight so that wasn’t there the case. It was simply their team encouraged me to buy a dress too big despite not needing too.

    Where it was taken in you could see the fabric bulges and it made the dress so much heavier. On my wedding day, the dress was hanging off of me in my hips and legs and was baggy in areas that a mermaid dress shouldn’t be. It didn’t hug me like the sample in my size.

    We had multiple appointments to try to fix this and it broke my heart they just didn’t allow me to purchase the size that fit my body better.

    The sample dress photos show that the floor sample snatched and hugged my body so beautifully (and yes I could sit fine) but on on my wedding day, this was not the case with the larger dress. The seamstress just could not deliver and I shouldn’t have been up sold to go up a size so they could profit off the seamstress appointments. I’ve worn mermaid dresses before and the bagginess below the waist never happened like this. Below I have two photos of the sample dress that was my size and then the wedding dress that was the size up that was extremely baggy.
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    Darnisha Sent on 01/31/2017
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    Unfortunately, I would not recommend this vendor to anyone, friend or foe. The company lacks the requisite professionalism, honesty and integrity to resolve disputes. The old adage "you get what you pay for," simply does not apply here. You may pay a high pay and still receive sub-par products and service. Specifically, the "couture level of quality" advertised by this company and Berta Bridal simply are not reflected in the actual product. The sample gowns are "unique and distinguished from anything else out there," but the gown itself, in real life, falls short of the advertisements. The worse part is that this company lacks the basic professionalism and business acumen to address these shortcomings and product defect.
illustration stars

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