The Westin Buffalo Reviews
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Reviews
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Quality of service 4.8 out of 5 rating
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Average response time 4.8 out of 5 rating
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Professionalism 4.8 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.8 out of 5 rating
Awards
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Featured
Taylor S. Sent on 07/02/20245 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Book The Westin Buffalo for the Best Day of Your Lives!
We got married this past weekend and it was the best night of our lives thanks to The Westin staff. Right from the very first consultation, Lauren and her team were so friendly, and it was such a weight off our shoulders with the stresses of wedding planning. We were looking for a venue with a lot of natural lighting for the best photos and the ballroom windows allowed our vision to come to life in the most stunning way. The Westin venue coordinator, Lauren, is so detail-oriented and organized that she was one of the main reasons we booked the venue. She was constantly checking in to see if we needed anything and was always quick to answer our many questions. Every single member at the Westin from the front desk to the valet to all the service staff was SO friendly. We were taken care of throughout the process and especially the day of the wedding. We were able to relax and enjoy ourselves without having to worry about something going wrong – and literally nothing went wrong. I’m so impressed at the impeccable execution of the team. They set up everything beautifully and exactly the way we wanted so we could just soak it in when we walked in.
We are so glad the weather held up for us to have our ceremony in the courtyard. It was so beautiful and made for the most stunning photos and memories. Our guests absolutely raved about how beautiful the Westin, how well the drinks were made, how absolutely amazing the food was, etc. It was such a joy hearing our guests say it was the best food they’ve ever had at a wedding.
We’re sad the wedding is over for obvious reasons but one of the biggest reasons is because we won’t get to work with this wonderful team anymore, Lauren especially. They truly were so fun and easy to be around. If there’s one thing, we can say to couples that are getting married and looking for a beautiful venue, book the Westin. You’ll thank yourselves for doing it. There’s so much stress that comes with planning and this team made sure that the set-up and overall experience wasn’t something to worry about. We’d like to extend the biggest thank you to Lauren and the whole team over at the Westin for making it the best night of our lives and being part of memories we’ll cherish for the rest of our lives.
We got married this past weekend and it was the best night of our lives thanks to The Westin staff. Right from the very first consultation, Lauren and her team were so friendly, and it was such a weight off our shoulders with the stresses of wedding planning. We were looking for a venue with a lot of natural lighting for the best photos and the ballroom windows allowed our vision to come to life in the most stunning way. The Westin venue coordinator, Lauren, is so detail-oriented and organized that she was one of the main reasons we booked the venue. She was constantly checking in to see if we needed anything and was always quick to answer our many questions. Every single member at the Westin from the front desk to the valet to all the service staff was SO friendly. We were taken care of throughout the process and especially the day of the wedding. We were able to relax and enjoy ourselves without having to worry about something going wrong – and literally nothing went wrong. I’m so impressed at the impeccable execution of the team. They set up everything beautifully and exactly the way we wanted so we could just soak it in when we walked in.
We are so glad the weather held up for us to have our ceremony in the courtyard. It was so beautiful and made for the most stunning photos and memories. Our guests absolutely raved about how beautiful the Westin, how well the drinks were made, how absolutely amazing the food was, etc. It was such a joy hearing our guests say it was the best food they’ve ever had at a wedding.
We’re sad the wedding is over for obvious reasons but one of the biggest reasons is because we won’t get to work with this wonderful team anymore, Lauren especially. They truly were so fun and easy to be around. If there’s one thing, we can say to couples that are getting married and looking for a beautiful venue, book the Westin. You’ll thank yourselves for doing it. There’s so much stress that comes with planning and this team made sure that the set-up and overall experience wasn’t something to worry about. We’d like to extend the biggest thank you to Lauren and the whole team over at the Westin for making it the best night of our lives and being part of memories we’ll cherish for the rest of our lives.
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Quality of service
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Veena T. Sent on 07/08/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Fairytale Wedding
Our wedding at The Westin was most memorable; the food, catering, rooms and service was perfection. Lauren and her team are so detailed oriented and a dream team. 90% of our family and friends were from out of town. The Westin was the perfect choice to host their stay, our wedding reception and the brunch. We will always be grateful for the wonderful time we had at the wedding!!Our wedding at The Westin was most memorable; the food, catering, rooms and service was perfection. Lauren and her team are so detailed oriented and a dream team. 90% of our family and friends were from out of town. The Westin was the perfect choice to host their stay, our wedding reception and the brunch. We will always be grateful for the wonderful time we had at the wedding!!The Westin Buffalo's reply:
Thank you so much Veena! It was a pleasure having you and your family here at The Westin Buffalo. We appreciate the feedback and wish you all the best. -Lauren -
Quality of service
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Rachel B. Sent on 10/03/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent!
Lauren Campanella was the absolute best to work with! She is responsive, professional and a true delight. She answers all of your questions, gives great ideas, and is very friendly and comforting all the while. Definitely recommend asking to work with Lauren at the Westin! 5 stars!Lauren Campanella was the absolute best to work with! She is responsive, professional and a true delight. She answers all of your questions, gives great ideas, and is very friendly and comforting all the while. Definitely recommend asking to work with Lauren at the Westin! 5 stars!The Westin Buffalo's reply:
Thank you so much Rachel! It was a pleasure working with you. We appreciate the feedback and wish you all the best. -Lauren -
Quality of service
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Diana S. Sent on 01/07/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing venue for our wedding
The amazing team at The Westin in downtown Buffalo helped make our wedding ceremony and reception absolutely beautiful. Lauren Palacios, Cat MacDonald, our concierge for the night, Pablo, the bartenders and all of the staff on hand that night were incredible.
Lauren is super organized, which made for a calm and enjoyable experience. The ceremony and cocktail hour, held in the lobby of Delaware North, was beautiful as was the room we were in for the reception on the 2nd floor of The Westin. The food, catered by the fantastic team at Patina, was incredible. I can't tell you how many of our guests raved about the food - even the wedding cake from Patina (almond cake with almond buttercream and raspberry buttercream inside - wow). And the service - unbelievable. We were so well taken care of from start to finish.The amazing team at The Westin in downtown Buffalo helped make our wedding ceremony and reception absolutely beautiful. Lauren Palacios, Cat MacDonald, our concierge for the night, Pablo, the bartenders and all of the staff on hand that night were incredible.
Lauren is super organized, which made for a calm and enjoyable experience. The ceremony and cocktail hour, held in the lobby of Delaware North, was beautiful as was the room we were in for the reception on the 2nd floor of The Westin. The food, catered by the fantastic team at Patina, was incredible. I can't tell you how many of our guests raved about the food - even the wedding cake from Patina (almond cake with almond buttercream and raspberry buttercream inside - wow). And the service - unbelievable. We were so well taken care of from start to finish.-
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+3 photos
The Westin Buffalo's reply:
Thank you so much Diana! It was a pleasure working with you on this special day. We appreciate the wonderful feedback and wish you all the best on your next adventure. -Lauren -
Quality of service
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Allison G. Sent on 03/23/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing Venue
We are so happy with our decision to have our wedding at the Westin! The spaces for cocktail hour and the reception were both beautiful, the food and drinks were delicious, and the service was outstanding. We felt so well looked after by everyone working and it made the day extra special. We worked with Lauren and she was so friendly and helpful throughout the planning process! We highly recommend the Westin to anyone looking for a venue space downtown.We are so happy with our decision to have our wedding at the Westin! The spaces for cocktail hour and the reception were both beautiful, the food and drinks were delicious, and the service was outstanding. We felt so well looked after by everyone working and it made the day extra special. We worked with Lauren and she was so friendly and helpful throughout the planning process! We highly recommend the Westin to anyone looking for a venue space downtown.The Westin Buffalo's reply:
Thank you so much Allison! It was a pleasure working with you on this special day. We appreciate the wonderful feedback and wish you all the best on your next adventure. -Lauren -
Quality of service
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Maddie C. Sent on 02/01/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best wedding venue in Buffalo!!
Booking The Westin Buffalo as our wedding venue was hands down the best planning decision we made! We hosted our ceremony, cocktail hour and reception at the hotel. Lauren is an absolute rockstar and we are incredibly grateful for her and everything she and her team did to make our wedding so special! My fiancé and I planned our wedding from out of state so we were appreciative of how efficiently all of our conversations went with Lauren and constantly reassured that the distance didn’t matter based on the amazing level of customer service we received. The Westin staff was also incredibly accommodating with our hotel block needs given many of our guests were coming from out of town. Overall, The Westin was an amazing venue and we are so grateful we had the opportunity to host our special day there!Booking The Westin Buffalo as our wedding venue was hands down the best planning decision we made! We hosted our ceremony, cocktail hour and reception at the hotel. Lauren is an absolute rockstar and we are incredibly grateful for her and everything she and her team did to make our wedding so special! My fiancé and I planned our wedding from out of state so we were appreciative of how efficiently all of our conversations went with Lauren and constantly reassured that the distance didn’t matter based on the amazing level of customer service we received. The Westin staff was also incredibly accommodating with our hotel block needs given many of our guests were coming from out of town. Overall, The Westin was an amazing venue and we are so grateful we had the opportunity to host our special day there!-
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+5 photos
The Westin Buffalo's reply:
Thank you so much Maddie! It was a pleasure having you and your family here at The Westin Buffalo for your wedding. It was great working with you. We appreciate the feedback and wish you all the best in your next adventures. -Lauren -
Quality of service
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Kimberly C. Sent on 10/19/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Fantastic!
Our experience at the Westin was fabulous. From every step along the way, they were easy to work with and so helpful. Special shoutout to Lauren! And Cat for their help. Our day was perfect, in large help to them, and the rest of the Westin staff. Food was delicious, decor was perfect and the night was a dream. Can't recommend them enough!Our experience at the Westin was fabulous. From every step along the way, they were easy to work with and so helpful. Special shoutout to Lauren! And Cat for their help. Our day was perfect, in large help to them, and the rest of the Westin staff. Food was delicious, decor was perfect and the night was a dream. Can't recommend them enough!The Westin Buffalo's reply:
Thank you so much Kim! It was a pleasure having you and your family here at The Westin Buffalo. We appreciate the feedback and wish you all the best. -Lauren -
Quality of service
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Leah A. Sent on 09/04/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Leah and Matt’s wedding at the Westin Buffalo ! Amazing!
If you are looking for an amazing venue that people will talk about for years to come absolutely choose the Westin downtown. Dianne was spectacular helping plan all of the details. The responsiveness of every person that works there is truly outstanding. The venue is beautiful, the food was spectacular from the cocktail party , the dinner, the late snack to the breakfast ,,,,off the charts great! This team went above and beyond and you don’thave to askthey know what exceptional service is, it truly was a world class event that everyone is raving about ! Dianne was there every step of the way and her quick response to every question was so appreciated because I had lots of questions. We loved every minute and it went off perfectly! The first look was on the roof top and it was breath taking! It’s an elegant room for the reception big windows , great dance floor. .... great location for fun, downtown, lots to do and see ! Really Grateful To everyone at the Westin for making our wedding a night everyone will remember !
If you are looking for an amazing venue that people will talk about for years to come absolutely choose the Westin downtown. Dianne was spectacular helping plan all of the details. The responsiveness of every person that works there is truly outstanding. The venue is beautiful, the food was spectacular from the cocktail party , the dinner, the late snack to the breakfast ,,,,off the charts great! This team went above and beyond and you don’thave to askthey know what exceptional service is, it truly was a world class event that everyone is raving about ! Dianne was there every step of the way and her quick response to every question was so appreciated because I had lots of questions. We loved every minute and it went off perfectly! The first look was on the roof top and it was breath taking! It’s an elegant room for the reception big windows , great dance floor. .... great location for fun, downtown, lots to do and see ! Really Grateful To everyone at the Westin for making our wedding a night everyone will remember !
The Westin Buffalo's reply:
Thank you for your kind words.
You were a pleasure to work with.
Wishing you all the best life has to offer.
Dianne -
Quality of service
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Carrie Sent on 09/03/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Dianne maybe everything so easy and fun. Our night went perfectly thanks to all of her help
From email, to meetings, to last minute questions. Dianne was always accessible and able to help us along every step of the way. Our night was perfect. We can’t thank her enough for her support and superior professionalism!!From email, to meetings, to last minute questions. Dianne was always accessible and able to help us along every step of the way. Our night was perfect. We can’t thank her enough for her support and superior professionalism!!The Westin Buffalo's reply:
Thank you for hosting your special day with us at The Westin Buffalo.
You were a pleasure to work with.
Wishing you all the best life has to offer.
Dianne -
Quality of service
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Catherine Sent on 08/27/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Absolutely The Best
I cannot say enough good things about our wedding at the Westin! From the stay, to the service, to the food- it was absolutely stunning. Our guests could not speak higher of the service either- it is truly an awesome atmosphere!! Dianne and Katy are excellent at what they do and so incredibly professional. We are so happy with our decision to have it there, through-and-through!I cannot say enough good things about our wedding at the Westin! From the stay, to the service, to the food- it was absolutely stunning. Our guests could not speak higher of the service either- it is truly an awesome atmosphere!! Dianne and Katy are excellent at what they do and so incredibly professional. We are so happy with our decision to have it there, through-and-through!The Westin Buffalo's reply:
Thank you for your kind words.
You were a pleasure to work with.
Wishing you all the best life has to offer.
Dianne -
Quality of service
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Jami Sent on 07/25/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Picture Perfect Wedding
My husband and I just celebrated our wedding at the Westin. From start to finish the team at the Westin were professional, quick to respond and flexible to work with. Dianne and Katy especially were wonderful to work with. Planning a wedding can be stressful but we did not experience any extra added stress thanks to the Westin! Thank you all so much for such a great wedding weekend. Our guests are still raving about everything.My husband and I just celebrated our wedding at the Westin. From start to finish the team at the Westin were professional, quick to respond and flexible to work with. Dianne and Katy especially were wonderful to work with. Planning a wedding can be stressful but we did not experience any extra added stress thanks to the Westin! Thank you all so much for such a great wedding weekend. Our guests are still raving about everything. -
Quality of service
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Cathy P. Sent on 08/05/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
A Wonderful Rehearsal Dinner!~
Our Rehearsal Dinner was perfect! The evening far exceeded our expectations. The room was beautiful and the "Wow" factor of the city views generated amazing comments from our guests the entire evening. Dianne, Molly, Laurie and Carol were outstanding. Their menu design and execution were second to none. Their suggestions were spot on and the service to our guests was 5-star caliber. The food was beautifully presented, unique in design, delicious and piping hot! We would change nothing! Thank you to all who made our son's Rehearsal Dinner so wonderful. We will always be grateful to the team of professionals at The Westin Buffalo!Our Rehearsal Dinner was perfect! The evening far exceeded our expectations. The room was beautiful and the "Wow" factor of the city views generated amazing comments from our guests the entire evening. Dianne, Molly, Laurie and Carol were outstanding. Their menu design and execution were second to none. Their suggestions were spot on and the service to our guests was 5-star caliber. The food was beautifully presented, unique in design, delicious and piping hot! We would change nothing! Thank you to all who made our son's Rehearsal Dinner so wonderful. We will always be grateful to the team of professionals at The Westin Buffalo! -
Quality of service
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Stephanie Sent on 07/10/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
WONDERFUL! Book your wedding block and night at the Westin Buffalo
My fiancé, John, and I were married on the July 4th of this year and we stayed at the Westin Buffalo. We had a block of rooms for our wedding guests, as well as our wedding night. Since the first moment I contacted the Westin, Danielle has been so responsive and attentive to our needs! Danielle accommodated our desires and made the night unforgettable for my groom and I, as well as our guests. Everything was perfect and we look forward to our next stay at the Westin! Do not hesitate to book for your wedding. You will love your stay!My fiancé, John, and I were married on the July 4th of this year and we stayed at the Westin Buffalo. We had a block of rooms for our wedding guests, as well as our wedding night. Since the first moment I contacted the Westin, Danielle has been so responsive and attentive to our needs! Danielle accommodated our desires and made the night unforgettable for my groom and I, as well as our guests. Everything was perfect and we look forward to our next stay at the Westin! Do not hesitate to book for your wedding. You will love your stay! -
Quality of service
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Brad D. Sent on 06/25/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing Staff and Amazing Experience
Dianne and her staff were excellent. The venue is beautiful - one of the few chic and modern facilities in Buffalo. The food was top notch and the service during the event itself was impeccable. The hotel itself received great reviews from our out of town guests.Dianne and her staff were excellent. The venue is beautiful - one of the few chic and modern facilities in Buffalo. The food was top notch and the service during the event itself was impeccable. The hotel itself received great reviews from our out of town guests. -
Quality of service
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Lauren F. Sent on 06/23/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing Wedding and Reception Experience
Dianne at the Westin was very responsive to all our requests. She was easy to reach and a pleasure to work with from day one to the wedding day. I’d highly recommend the Westin Buffalo, everyone was very so impressed with the food, venue, hotel and service during the reception and in Patina 250. We purchased the billboard outside the windows of the reception room, Dianne was a big help in getting this arranged as well. It WOWed everyone! Thank you for making my daughters wedding PERFECT!Dianne at the Westin was very responsive to all our requests. She was easy to reach and a pleasure to work with from day one to the wedding day. I’d highly recommend the Westin Buffalo, everyone was very so impressed with the food, venue, hotel and service during the reception and in Patina 250. We purchased the billboard outside the windows of the reception room, Dianne was a big help in getting this arranged as well. It WOWed everyone! Thank you for making my daughters wedding PERFECT!-
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+2 photos
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Quality of service
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Curtis Sent on 06/08/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect Wedding at The Westin
Couldn't have asked for a better venue or person to work with! Dianne was wonderful to work with! We would highly recommend The Westin to any couple looking for a wedding venue. The staff was professional. The hotel was stunning and smells amazing the moment you walk in the door. Dianne and team did an amazing job executing our vision for the ceremony and reception space! It was absolutely beautiful! We received countless comments from our guests about how beautiful everything was from the hotel to our gorgeous wedding. We would definitely host another event there!Couldn't have asked for a better venue or person to work with! Dianne was wonderful to work with! We would highly recommend The Westin to any couple looking for a wedding venue. The staff was professional. The hotel was stunning and smells amazing the moment you walk in the door. Dianne and team did an amazing job executing our vision for the ceremony and reception space! It was absolutely beautiful! We received countless comments from our guests about how beautiful everything was from the hotel to our gorgeous wedding. We would definitely host another event there! -
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Lindsey Sent on 07/03/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Exquisite attention to detail and customer service
The Westin Buffalo provides a luxurious atmosphere and high quality attention to detail. The food and beverages were out of this world. All staff were incredibly friendly and made the event completely enjoyable!The Westin Buffalo provides a luxurious atmosphere and high quality attention to detail. The food and beverages were out of this world. All staff were incredibly friendly and made the event completely enjoyable!-
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+13 photos
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Quality of service
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Colleen D. Sent on 06/19/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The only venue I looked at!
As soon as I walked into the Westin, I knew this is where I wanted to have our wedding reception. We got married April 6, 2019. We had our cocktail hour in the lobby of Delaware North and it was stunning. The ballroom had everyone speechless. Our guests still rave about the food and say that our wedding was one of the best they have ever been to. The staff was exceptional and we cannot thank Dianne enough for her attention and consistent service to us and our guests. I would get married here all over again. Thank you to the Westin and their staff for making our wedding a dream come true!As soon as I walked into the Westin, I knew this is where I wanted to have our wedding reception. We got married April 6, 2019. We had our cocktail hour in the lobby of Delaware North and it was stunning. The ballroom had everyone speechless. Our guests still rave about the food and say that our wedding was one of the best they have ever been to. The staff was exceptional and we cannot thank Dianne enough for her attention and consistent service to us and our guests. I would get married here all over again. Thank you to the Westin and their staff for making our wedding a dream come true! -
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Kim Sent on 05/29/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Westin should be your first choice for your wedding!
I would HIGHLY recommend a wedding at The Westin !!! The venue is amazing and all the people are wonderful. They made our day an incredible success.
Dianne Pace helped us every step of the way and made everything very easy for us. She was FANTASTIC !!!I would HIGHLY recommend a wedding at The Westin !!! The venue is amazing and all the people are wonderful. They made our day an incredible success.
Dianne Pace helped us every step of the way and made everything very easy for us. She was FANTASTIC !!! -
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Robin Sent on 05/29/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Westin hotel exceeded our expectations!!! Diane was extremely patient with us and made our daughter’s wedding so special.
The Westin was the perfect place for our daughter’s wedding! It’s so convenient for out of town guests to be able to stay at the same location as the wedding! The hotel is absolutely beautiful and the staff is extremely helpful! From start to finish and even the day after the wedding the staff was so helpful! The staff does everything to make your experience perfect even the next day with gathering all the decorations. The food was excellent as well! The wedding packages available are amazing. The guests said the late night snacks were a wonderful surprise!The Westin was the perfect place for our daughter’s wedding! It’s so convenient for out of town guests to be able to stay at the same location as the wedding! The hotel is absolutely beautiful and the staff is extremely helpful! From start to finish and even the day after the wedding the staff was so helpful! The staff does everything to make your experience perfect even the next day with gathering all the decorations. The food was excellent as well! The wedding packages available are amazing. The guests said the late night snacks were a wonderful surprise!-
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+3 photos
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Quality of service
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Emily Sent on 10/30/20194.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Stress-free Wedding
My husband and I fell in love with The Westin just from pictures, and touring the venue just solidified our feelings! The ceremony space in the first floor courtyard is gorgeous, with a pretty waterfall as the altar backdrop. The space is large enough to have chairs for over 100 people, and there's plenty of surrounding couches and love seats for more guests (we had about 160). In the same space, there's a full bar for cocktail hour which our guests absolutely loved! For those wondering about weather and temperature, the Westin had the courtyard weatherized with a tent roof and tent sides, along with mini fire pits and stand heaters which kept the space extremely comfortable for our guests. The reception space is amazing. Outside of the ballroom there's a full bar, restrooms, and space for desserts, memory table, etc. Inside the ballroom we had enough space for all 160 guests, a candy buffet, photobooth, and the dance floor, with plenty of wiggle room. Don't even get me started on the floor-to-ceiling windows overlooking the city of Buffalo all lit up at night! The food was also an incredible high point. We did a dual entree with filet and chicken, and they were more than ready to accommodate the number of gluten free and lactose free guests we had. I may have no eaten much, but our guests raved about the food all night long. We even witnessed multiple guests cutting their filet with a fork because it was just that tender. In terms of staff, Dianne and Katy were amazing. Before we got to the final month, Dianne was sometimes a little difficult to get in touch with, but to be fair, my mother and I had a ridiculous number of questions for her, which she helped with each and every one of. We had a lot of "outside" things to set up (our candy buffet, signage, favors, etc) which they allowed us to bring a few days early and store in their office. I gave them detailed instructions on how/where we wanted everything, and the staff handled it all! That means the morning of my wedding I got to just relax and get ready along with my bridal party and parents. None of us had to do any set-up ourselves. The last high point was the hotel room. My husband and I got a complimentary suite on the top floor the night of the wedding, which I also booked the night before so that it could be my bridal suite for the morning of the wedding. The view of the city was gorgeous for my "getting ready" photos, and there was enough room and natural light for the hair stylists to use the kitchen table, the makeup artists to use the bedroom, and me and my girls to hang out in the living room! I fully believe that if we had gone with any other venue, this wedding would not have been what it was: absolutely perfect!My husband and I fell in love with The Westin just from pictures, and touring the venue just solidified our feelings! The ceremony space in the first floor courtyard is gorgeous, with a pretty waterfall as the altar backdrop. The space is large enough to have chairs for over 100 people, and there's plenty of surrounding couches and love seats for more guests (we had about 160). In the same space, there's a full bar for cocktail hour which our guests absolutely loved! For those wondering about weather and temperature, the Westin had the courtyard weatherized with a tent roof and tent sides, along with mini fire pits and stand heaters which kept the space extremely comfortable for our guests. The reception space is amazing. Outside of the ballroom there's a full bar, restrooms, and space for desserts, memory table, etc. Inside the ballroom we had enough space for all 160 guests, a candy buffet, photobooth, and the dance floor, with plenty of wiggle room. Don't even get me started on the floor-to-ceiling windows overlooking the city of Buffalo all lit up at night! The food was also an incredible high point. We did a dual entree with filet and chicken, and they were more than ready to accommodate the number of gluten free and lactose free guests we had. I may have no eaten much, but our guests raved about the food all night long. We even witnessed multiple guests cutting their filet with a fork because it was just that tender. In terms of staff, Dianne and Katy were amazing. Before we got to the final month, Dianne was sometimes a little difficult to get in touch with, but to be fair, my mother and I had a ridiculous number of questions for her, which she helped with each and every one of. We had a lot of "outside" things to set up (our candy buffet, signage, favors, etc) which they allowed us to bring a few days early and store in their office. I gave them detailed instructions on how/where we wanted everything, and the staff handled it all! That means the morning of my wedding I got to just relax and get ready along with my bridal party and parents. None of us had to do any set-up ourselves. The last high point was the hotel room. My husband and I got a complimentary suite on the top floor the night of the wedding, which I also booked the night before so that it could be my bridal suite for the morning of the wedding. The view of the city was gorgeous for my "getting ready" photos, and there was enough room and natural light for the hair stylists to use the kitchen table, the makeup artists to use the bedroom, and me and my girls to hang out in the living room! I fully believe that if we had gone with any other venue, this wedding would not have been what it was: absolutely perfect! -
Quality of service
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Lauren P. Sent on 07/02/20201 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Misleading buisness practices
My fiance and I were interested in booking with the Westin for August of 2021. We had put our date on hold with a representative from the venue. Due to COVID quarantine regulations we were unable to visit the Westin, but the rep assured me that my date was on hold. In the meantime, we were already talking to the caterer about cake and linen options. When I emailed her to set up a virtual appointment time she told me that she had already booked another wedding that day. I do not recommend looking into the Westin because of their misleading and untrustworthy business practices.My fiance and I were interested in booking with the Westin for August of 2021. We had put our date on hold with a representative from the venue. Due to COVID quarantine regulations we were unable to visit the Westin, but the rep assured me that my date was on hold. In the meantime, we were already talking to the caterer about cake and linen options. When I emailed her to set up a virtual appointment time she told me that she had already booked another wedding that day. I do not recommend looking into the Westin because of their misleading and untrustworthy business practices. -
Quality of service
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