Three Waters Resorts & Marina Reviews

Three Waters Resorts & Marina

Islamorada, FL

4.8 out of 5 rating, 81 reviews

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4.8 out of 5 rating

81 reviews

95% recommend it

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Quality of service
4.8 out of 5 rating
Average response time
4.7 out of 5 rating
Professionalism
4.8 out of 5 rating
Value
4.7 out of 5 rating
Flexibility
4.8 out of 5 rating

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Krystle Sent on 05/16/2023

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Wedding of my dreams

I had the wedding of my dreams at Postcard Inn! I found this venue thanks to my wedding planner and had never seen it in person before the wedding week and am so happy we chose this venue! While it was the wedding of my dreams and I would 100% do it all over again there was a little room for improvement on their end.

PROS:
-GORGEOUS venue. Looks even better in person than it did in the pictures online. My wedding photos were stunning.
-The resort itself is somewhere I would enjoy staying and plan to stay
-Everything went smoothly day of.
-This is 1 of 3 sister properties in the Islamorada area and it's the same...

I had the wedding of my dreams at Postcard Inn! I found this venue thanks to my wedding planner and had never seen it in person before the wedding week and am so happy we chose this venue! While it was the wedding of my dreams and I would 100% do it all over again there was a little room for improvement on their end.

PROS:
-GORGEOUS venue. Looks even better in person than it did in the pictures online. My wedding photos were stunning.
-The resort itself is somewhere I would enjoy staying and plan to stay
-Everything went smoothly day of.
-This is 1 of 3 sister properties in the Islamorada area and it's the same price for all of them. You choose from the same food options, cake options, and drink packages. I chose Postcard Inn because of the beach front ceremony with a tiki hut right next to it for reception. The tiki hut is great to have in case it rains and you don't have to worry about renting a tent.
-If you book the penthouse to get ready in it provides a beautiful backdrop for some pre wedding photos of yourself and the bridal party getting ready. Has to be some of the best views you can get in Islamorada.
-There is a bar on the property which was the prefect place to keep the reception going after our time was up.
-There is a wedding cake included in the package and it was delicious! We got carrot cake and everyone loved it.
-They had the perfect beach to go swimming in at the end of the night with the wedding party. My husband and I ran into the ocean in our wedding clothes and we got some more good photos and had a blast.

CONS:
- Pretty pricey but that's just how it goes in the Keys. Was hoping I would save a lot of money with a small wedding (24 people) but I maxed out my budget.
- I got zero VIP treatment... No Congratulations at check in, no welcome note it the room. I was expecting to feel a little more special and was let down. For the price you pay they should have some sort of welcome basket for the bride and groom.
- They don't have an area for the bride or groom to get ready, you have to rent rooms for that. I personally wasn't planning on staying at the resort because we had a large house rented for the week of the wedding but we had to rent 2 rooms for 2 nights so that bridal party and groom party could get ready during the day and they did not offer a discount. I rented the penthouse which was recommended for the bridal party and would highly recommend it. The air conditioner in the room was barely working though and even though we asked nobody ever came to fix it. For the groom we got a beach front room which was quite small but it had a sliding glass door that opened right up to the beach and pool area making it easy for them to hang out in the room or outside and mingle with others.
-The food was good but not great.

Overall it was still one of the best days of my life and the Postcard Inn will always be a very special place to us.
- +9 photos
Addison Sent on 04/25/2023

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Magical and amazing!

Our wedding turned out to be everything we dreamed of. Everyone was on time and very professional. Andrea was attentive and answered all our questions. Highly recommend ☺️!

Our wedding turned out to be everything we dreamed of. Everyone was on time and very professional. Andrea was attentive and answered all our questions. Highly recommend ☺️!
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Becky Sent on 10/21/2022

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Perfect Venue for an Intimate Magical Wedding

I can't recommend this place more for your dream wedding. Dawn Rodriguez is AMAZING. I couldn't have asked for a more detailed wonderful person to work with. She was communicative, kind, detailed and responsive. Christian the Banquet Captain for the evening was amazing too. The venue was perfect and I wouldn't have changed a single thing about the whole evening. If you have a ton of people staying with you here the only down side is that the staff at the restaurants don't seem to be able to separate checks which makes large dinners very hard unless you plan on picking up the check. That was the only thing at the actual resort that I would have loved to...

I can't recommend this place more for your dream wedding. Dawn Rodriguez is AMAZING. I couldn't have asked for a more detailed wonderful person to work with. She was communicative, kind, detailed and responsive. Christian the Banquet Captain for the evening was amazing too. The venue was perfect and I wouldn't have changed a single thing about the whole evening. If you have a ton of people staying with you here the only down side is that the staff at the restaurants don't seem to be able to separate checks which makes large dinners very hard unless you plan on picking up the check. That was the only thing at the actual resort that I would have loved to change. Having said that it had nothing to do with the resort as a wedding venue as it seemed to be completely separate almost. I can't thank Dawn enough for her detail, communication and just being overall one of the best parts of my wedding without question. Come here for your wedding, you will not be disappointed.

Brittany Sent on 05/07/2022

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Best Wedding Week Ever!

I booked Postcard Inn for our wedding site unseen due to the travel bans still in place during the pandemic. I had been to the Keys and Islamorada several times, but never to this resort. I had envisioned a place where my guests could stay for several days to make it a vacation with all of our friends and family, with a wedding to top it off. Everything was exactly how I'd pictured it to be- an unpretentious and somewhat quaint resort that had everything you needed on site. Andrea was a pleasure to work with throughout the planning process, answered all of my annoying questions, and happily accommodated my requests pertaining to our wedding block. Our wedding day...

I booked Postcard Inn for our wedding site unseen due to the travel bans still in place during the pandemic. I had been to the Keys and Islamorada several times, but never to this resort. I had envisioned a place where my guests could stay for several days to make it a vacation with all of our friends and family, with a wedding to top it off. Everything was exactly how I'd pictured it to be- an unpretentious and somewhat quaint resort that had everything you needed on site. Andrea was a pleasure to work with throughout the planning process, answered all of my annoying questions, and happily accommodated my requests pertaining to our wedding block. Our wedding day was incredible!! The scenery is unmatched- you don't get beaches like this in many areas of the keys. The wedding and reception were incredible from the staff, food, cake, bartenders, etc. I could not recommend this venue enough and cannot tell you how many of our guests said it was the best wedding they had ever been to! We can't wait to visit for many anniversaries to come :)
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Stephanie Sent on 04/03/2022

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Fantastic wedding venue & resort

Couldn’t have picked a better place for our wedding. We absolutely loved it and it was by far perfect!

Couldn’t have picked a better place for our wedding. We absolutely loved it and it was by far perfect!
Courtney Sent on 02/02/2022

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Beyond perfect day

Everyone at the post card inn truly made our day better than we could have ever imagined. They were so helpful with the planning and were there for us throughout the whole event. This is the prettiest venue I have ever seen and I am so thankful I was able to get married here!!

Everyone at the post card inn truly made our day better than we could have ever imagined. They were so helpful with the planning and were there for us throughout the whole event. This is the prettiest venue I have ever seen and I am so thankful I was able to get married here!!
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J Adams Sent on 11/30/2021

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Perfection!

Andrea our onsite wedding coordinator was amazing from start to finish. Food was delicious and the whole event was smooth, easy and perfect to plan. We couldn't have picked a better location. Beautiful!!!!!

Andrea our onsite wedding coordinator was amazing from start to finish. Food was delicious and the whole event was smooth, easy and perfect to plan. We couldn't have picked a better location. Beautiful!!!!!
Brandi Sent on 05/20/2021

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Gorgeous Venue

Perfect destination wedding spot. There is something for everyone there.

Perfect destination wedding spot. There is something for everyone there.
- +9 photos
Erin Sent on 05/07/2021

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Our Dream Wedding

Planning a destination wedding is never easy, booking and planning a destination wedding just prior to the COVID pandemic taking over the world even less so, however, having the right event manager and right venue is key. Fortunately for us, we had both! Andrea Hammet, and Postcard Inn Beach Resort & Marina were a dream to work with. It was incredibly difficult living in the unknown of the past year. We are both healthcare workers from the metropolitan NYC area, which was an incredibly hard hit area and working in an incredibly hard hit field, so saying that planning a wedding despite the horrors going on in the world was a difficult, emotional, and stressful is the understatement of...

Planning a destination wedding is never easy, booking and planning a destination wedding just prior to the COVID pandemic taking over the world even less so, however, having the right event manager and right venue is key. Fortunately for us, we had both! Andrea Hammet, and Postcard Inn Beach Resort & Marina were a dream to work with. It was incredibly difficult living in the unknown of the past year. We are both healthcare workers from the metropolitan NYC area, which was an incredibly hard hit area and working in an incredibly hard hit field, so saying that planning a wedding despite the horrors going on in the world was a difficult, emotional, and stressful is the understatement of the century. For a while the Keys were completely shut down to visitors, hotels who thrived on tourists closed for a time, and our venue contacts furloughed. However, we never felt abandoned by Andrea. Andrea stayed in near constant communication with me over the past two years since we booked our wedding. She answered my MILLION emails and questions and concerns, she worked with us to make sure everything we wanted was just right, and when some very unexpected things occurred less than two weeks from the wedding, she was gracious enough to make sure we were accommodated. The venue is so incredibly beautiful, there were so many incredible spots for photos. We held almost all of our wedding weekend events on site: from the rehearsal dinner on the Bimini Row marina, the ceremony on Rum Runner beach, cocktail hour on the Celebration Island dock, reception under Celebration Tiki, and farewell brunch under Rum Runner Tiki, everything was exceptional. The food was incredible. Linda, who was our bartender for several of our events was AMAZING! Every single person raved about her! And Veronica, who helped to ensure everything went off without a hitch could not have been better! She even helped shuttle me and my husband around on golf carts throughout the day to get around the large venue grounds to get the best spots for pictures. The penthouse suite where the bridesmaids got ready and then my husband and I stayed the night of our wedding was absolutely stunning. The view was out of this world – you could see the ocean and the bay from the wraparound balcony – I do not know of anywhere else in Islamorada, or the Florida Keys for that matter that has that type of view. And during our reception, housekeeping even came and straightened up the mess of the room we left getting ready so it was neat, clean, and welcoming for us to return to after the wedding! There were a few minor hiccups with some guest room accommodations, but nothing that Andrea did not fix for us, and I do not feel that it was a reflection of the venue itself, rather corporate reservations. We had a perfect wedding, in a perfect location, and we would not have changed a thing!
Ashley Sent on 03/25/2021

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Absolutely PERFECT!!!

On a scale of 1-10, (1 being the worst and 10 being the best) I give this resort and the entire staff a 10!!!! They made our wedding day from start to finish absolutely PERFECT!!! I was SO skeptical With me being extremely OCD and planning a wedding in another state at a resort that I had never even been to before. However, we are SO glad we chose the Post Card Inn in Islamorada, Andrea who helped coordinate our wedding and then connected us with our wedding planner, Peggy and her husband Chuck, whom married us. They are wonderful! Peggy recommended several local vendors that she connected us with. We also had the pleasure of working with Veronica...

On a scale of 1-10, (1 being the worst and 10 being the best) I give this resort and the entire staff a 10!!!! They made our wedding day from start to finish absolutely PERFECT!!! I was SO skeptical With me being extremely OCD and planning a wedding in another state at a resort that I had never even been to before. However, we are SO glad we chose the Post Card Inn in Islamorada, Andrea who helped coordinate our wedding and then connected us with our wedding planner, Peggy and her husband Chuck, whom married us. They are wonderful! Peggy recommended several local vendors that she connected us with. We also had the pleasure of working with Veronica who was more than helpful and truly excited for us although she had never met us. We are 100% pleased with every single person who helped with our “very welcoming arrival”, every detail of our day and literally their communication with each other amongst their staff inside as well as poolside... every one knew who we were and went above and beyond to welcome us and congratulate us. We truly didn’t expect it but are truly thankful!!! We plan on returning for anniversaries and anytime we can get into the Post Card Inn. We’ve already recommended to so many people and will continue to do so.
Chloe Sent on 12/22/2020

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Amazing rehearsal dinner and stay

The resort and Andrea Hammet were wonderful to work with!! The resort was beautiful and location could not be better. We stayed in the cottages and loved it. We had our rehearsal dinner here. The only critique is that the food was about a 4/5 and left a little to be desired for the price, but service and staff were beyond amazing and willing to go out of their way. Would do it again here!

The resort and Andrea Hammet were wonderful to work with!! The resort was beautiful and location could not be better. We stayed in the cottages and loved it. We had our rehearsal dinner here. The only critique is that the food was about a 4/5 and left a little to be desired for the price, but service and staff were beyond amazing and willing to go out of their way. Would do it again here!
Kami Sent on 11/03/2020

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Our Wedding at Postcard Inn

We had a very small intimate, elopement style wedding and the Postcard Inn Beach Resort and Marina was the perfect spot for our wedding, even during a pandemic! We were a little hesitant on how everything would turn out with planning the wedding states away, during a pandemic, not knowing what the state of being was at the resort. The staff was great from the start. The resort itself was very clean, friendly staff from the very second you walk through the doors to check in, and such a relaxing, fun environment for our closest friends and family to join in celebrating us! Thank you Postcard Inn for accommodating our family and friends the weekend of our wedding!!!

We had a very small intimate, elopement style wedding and the Postcard Inn Beach Resort and Marina was the perfect spot for our wedding, even during a pandemic! We were a little hesitant on how everything would turn out with planning the wedding states away, during a pandemic, not knowing what the state of being was at the resort. The staff was great from the start. The resort itself was very clean, friendly staff from the very second you walk through the doors to check in, and such a relaxing, fun environment for our closest friends and family to join in celebrating us! Thank you Postcard Inn for accommodating our family and friends the weekend of our wedding!!!
Margo Sent on 10/20/2020

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Beautiful Location and Perfect Setting for a Destination Wedding

We found the Postcard Inn through an unconventional way of searching and we are so happy that we did. The location was absolutely perfect for a destination wedding and honey / familymoon. We received outstanding service from all that were involved in making our Rehearsal / Wedding and Familymoon perfect.

We had a few minor hiccups in the days leading up to our wedding, but Andrea H. helped get those sorted out. At our reception, the food arrived a few minutes late, but it didn't seem to bother the guests.

Calvin at check-in was superb along with Lauren the front desk manager. Andrea & Linda our rehearsal and reception bartenders went above and beyond for...

We found the Postcard Inn through an unconventional way of searching and we are so happy that we did. The location was absolutely perfect for a destination wedding and honey / familymoon. We received outstanding service from all that were involved in making our Rehearsal / Wedding and Familymoon perfect.

We had a few minor hiccups in the days leading up to our wedding, but Andrea H. helped get those sorted out. At our reception, the food arrived a few minutes late, but it didn't seem to bother the guests.

Calvin at check-in was superb along with Lauren the front desk manager. Andrea & Linda our rehearsal and reception bartenders went above and beyond for our guests. And Andrew, one of the resort supervisor / managers for the outdoor activities helped find my husband's apple watch after it had been submerged in the ocean for 2-days (still working).

Overall it was a wonderful location and would highly recommend that anyone choosing a wedding destination in the Keys consider the PCI. I should also mention our wedding was not the "norm" for the PCI as it was their first "Sunrise" wedding ceremony.

*all photo credits go to Barbara Knowles Wedding photography (Richard Knowles)
- +13 photos
Samantha Sent on 08/12/2020

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Covid 19 wedding

Our wedding was definitely not easy to plan with the pandemic happening and there were a lot of changes and adjustments along the way but the staff at Postcard inn really went above and beyond. The communication between the wedding coordinator and us was for the most part (many of the hotel were out of work because of the pandemic) was easy and pleasant. My husband and I love islamorada and we couldn’t have imagined having our wedding anywhere other then Postcard Inn. We can’t wait to come back and celebrate our anniversary and to of course go to the famous tiki bar with the best drinks!

Our wedding was definitely not easy to plan with the pandemic happening and there were a lot of changes and adjustments along the way but the staff at Postcard inn really went above and beyond. The communication between the wedding coordinator and us was for the most part (many of the hotel were out of work because of the pandemic) was easy and pleasant. My husband and I love islamorada and we couldn’t have imagined having our wedding anywhere other then Postcard Inn. We can’t wait to come back and celebrate our anniversary and to of course go to the famous tiki bar with the best drinks!
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Angie Sent on 04/16/2020

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Beautiful Venue!

Postcard Inn was the perfect venue for our wedding! We had the welcome dinner at Bimini Row, the ceremony on the beach, cocktails on Celebration Island, and the reception under the large tiki hut. Everyone was very pleasant, helpful, and everything turned out very beautiful! Andrea Hammet was great and our bartender was the BEST! Everything was set up perfectly, our cottage was ready 6 hours sooner than when we were supposed to check-in, so we essentially got a free half day at the resort, and the food was fantastic!

Postcard Inn was the perfect venue for our wedding! We had the welcome dinner at Bimini Row, the ceremony on the beach, cocktails on Celebration Island, and the reception under the large tiki hut. Everyone was very pleasant, helpful, and everything turned out very beautiful! Andrea Hammet was great and our bartender was the BEST! Everything was set up perfectly, our cottage was ready 6 hours sooner than when we were supposed to check-in, so we essentially got a free half day at the resort, and the food was fantastic!
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Billie Sent on 02/04/2020

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Dream Wedding Venue!

Where to start?! We hosted our destination wedding at the newly renovated Postcard Inn. The place is absolutely stunning and our guests had the most incredible weekend from paddle boarding, listening to live music at the pool, chowing down at the new Raw Bar, and partying at the Tiki Bar. The staff was amazing and welcoming. Our venue planner, Andrea R. was the ABSOLUTE BEST. She was incredibly professional, always available, and exceptionally efficient. She worked with us from day one to create the destination wedding of our dreams. From our toes-in-the-sand ceremony on the beach, to the cocktail hour on Celebration Island, to the reception in the glowing tiki hut, Celebration Tiki - this site and staff was...

Where to start?! We hosted our destination wedding at the newly renovated Postcard Inn. The place is absolutely stunning and our guests had the most incredible weekend from paddle boarding, listening to live music at the pool, chowing down at the new Raw Bar, and partying at the Tiki Bar. The staff was amazing and welcoming. Our venue planner, Andrea R. was the ABSOLUTE BEST. She was incredibly professional, always available, and exceptionally efficient. She worked with us from day one to create the destination wedding of our dreams. From our toes-in-the-sand ceremony on the beach, to the cocktail hour on Celebration Island, to the reception in the glowing tiki hut, Celebration Tiki - this site and staff was superb. The lighting, the food, the attention to detail, it was all just perfect. Did we mentioned the food? Our guests told us that it was the best food they've had at a wedding EVER! The front desk team also blew us away with their organization - they went above and beyond to make sure our guests had everything they needed for a welcomed stay. Overall, 5 exceptional stars for Postcard Inn! Thank you, Andrea, for everything!!
Rachael Sent on 12/12/2019

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The most perfect wedding we could have asked for!

My husband and I got married at Postcard Inn in December of 2019 and it truly was so much more beautiful than we ever imagined. We had visited the property while it was under construction in the summer and we were nervous booking it since we weren't sure everything was going to be done, nor did we know what it was going to look like if it was done. We took the risk and we were SO glad that we did. The ceremony in the sand with the turquoise water as our back drop was a dream, and our reception on the dock was so unique and beautiful during sunset. Every staff member we met at PCI was so...

My husband and I got married at Postcard Inn in December of 2019 and it truly was so much more beautiful than we ever imagined. We had visited the property while it was under construction in the summer and we were nervous booking it since we weren't sure everything was going to be done, nor did we know what it was going to look like if it was done. We took the risk and we were SO glad that we did. The ceremony in the sand with the turquoise water as our back drop was a dream, and our reception on the dock was so unique and beautiful during sunset. Every staff member we met at PCI was so incredibly happy and helpful. The suites were large enough for the bridal party to get ready in and had the best views. There is so much for your guests to do on the property in the days before or after the wedding, we never felt like we had to entertain anyone. The restaurants and Starbucks on property were also VERY convenient. We did our rehearsal at Ciao Hound and proceeded to eat there 2 more times during our stay. The rest of our meals were enjoyed at the Raw Bar with the most beautiful views and great fresh seafood. We feel so lucky to have had our special day here, and we can't recommend it enough!
Lynne Sent on 09/09/2019

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Great venue!

The resort is beautiful and updated! Andrea was a wonderful & knowledgeable representative. A must see!

The resort is beautiful and updated! Andrea was a wonderful & knowledgeable representative. A must see!
Colleen Sent on 08/21/2019

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Best day ever

We had an oceanfront ceremony and tiki brunch reception at the Postcard Inn and could not have asked for a better wedding day. The resort is beautiful and because we and our guests stayed on property we were able to take full advantage of the pools, beaches, kayaking, and other amenities.

Andrea was our event manager and she truly made our wedding day unforgettable. From the very early planning stages she was always available to answer our questions, recommend vendors, and make the entire planning process easy and stress free. On the day of, she was there throughout the entire ceremony and reception to ensure everything ran smoothly. It is clear she is passionate about what...

We had an oceanfront ceremony and tiki brunch reception at the Postcard Inn and could not have asked for a better wedding day. The resort is beautiful and because we and our guests stayed on property we were able to take full advantage of the pools, beaches, kayaking, and other amenities.

Andrea was our event manager and she truly made our wedding day unforgettable. From the very early planning stages she was always available to answer our questions, recommend vendors, and make the entire planning process easy and stress free. On the day of, she was there throughout the entire ceremony and reception to ensure everything ran smoothly. It is clear she is passionate about what she does and she was an absolute joy to work with.

If you are looking to have a laid back, romantic, and fun wedding weekend, I highly recommend the Postcard Inn.
Samantha Sent on 07/29/2019

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Lovely place to Get Married

My husband and I could not have asked for a better experience. From start to finish the staff at the Post Card Inn exceeded all expectations and made our day truly special.

My husband and I could not have asked for a better experience. From start to finish the staff at the Post Card Inn exceeded all expectations and made our day truly special.
Adrian Sent on 06/08/2019

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Dream-like Beach Wedding

The PCI was the perfect venue for our dream wedding. Private beach setting, highly professional team and a delightful ambience. Every single aspect of the event was highlighted by this magnificent venue.

The PCI was the perfect venue for our dream wedding. Private beach setting, highly professional team and a delightful ambience. Every single aspect of the event was highlighted by this magnificent venue.
Michele Sent on 05/23/2019

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Destination Beach Wedding

We recently had our son and new daughter's wedding at the Postcard Inn. If you are looking for the perfect place to host a beach/ destination wedding this resort checks all the boxes. The stunning views for the wedding ceremony to the exceptional services you will not want to every leave. The chef made food for our bridesmaids brunch,welcome party and wedding reception was 5 star cuisine. The events director Jenn went above and beyond to accommodate our elderly guest with golf cart shuttles. The charming rooms and guest cottages are perfectly located for friends and family to have a memorable weekend. We can not thank the staff for being so attentive to all of us during our fabulous wedding weekend. The Rum Runners will have you coming back too. Thank you! Michele & Darrell

We recently had our son and new daughter's wedding at the Postcard Inn. If you are looking for the perfect place to host a beach/ destination wedding this resort checks all the boxes. The stunning views for the wedding ceremony to the exceptional services you will not want to every leave. The chef made food for our bridesmaids brunch,welcome party and wedding reception was 5 star cuisine. The events director Jenn went above and beyond to accommodate our elderly guest with golf cart shuttles. The charming rooms and guest cottages are perfectly located for friends and family to have a memorable weekend. We can not thank the staff for being so attentive to all of us during our fabulous wedding weekend. The Rum Runners will have you coming back too. Thank you! Michele & Darrell
- +3 photos
Shauna Sent on 05/10/2019

5 out of 5 rating
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Look no further - best venue ever :)

Our experience at Postcard Inn could not have been better. Andrea and her team were absolutely incredible and so responsive. The food was amazing, the venue is perfection, and the team at Postcard Inn are so friendly and accommodating. We absolutely loved our wedding and it was very stress free thanks to them.

Our experience at Postcard Inn could not have been better. Andrea and her team were absolutely incredible and so responsive. The food was amazing, the venue is perfection, and the team at Postcard Inn are so friendly and accommodating. We absolutely loved our wedding and it was very stress free thanks to them.
Christina Sent on 03/12/2019

4 out of 5 rating
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June 10 2019 christina & Gregory

Haven’t had wedding as of yet but so far as been pleasant.....
seem to be very accommodating so far ability to make changes and adjust how we want it 😁

Haven’t had wedding as of yet but so far as been pleasant.....
seem to be very accommodating so far ability to make changes and adjust how we want it 😁
Desiree Sent on 12/16/2018

1 out of 5 rating
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Great wedding ruined by follow up visit

I had my wedding here two years ago. Since then my husband and everyone who attended have talked about PCI fondly. We've even recommended it to other engaged couples. That'll stop after today. Anyone who thinks so belittling of such a momentous moment has no business in the wedding or hospitality industry.

My husband and I have been counting down the days for your reopening. After we just had a baby we were unable to stay for our anniversary as planned but decided to come down for our 2 year anniversary for the day since we couldn't for our first anniversary(that was the initial plan but Irma prevented this). Before having lunch we stopped at the beach...

I had my wedding here two years ago. Since then my husband and everyone who attended have talked about PCI fondly. We've even recommended it to other engaged couples. That'll stop after today. Anyone who thinks so belittling of such a momentous moment has no business in the wedding or hospitality industry.

My husband and I have been counting down the days for your reopening. After we just had a baby we were unable to stay for our anniversary as planned but decided to come down for our 2 year anniversary for the day since we couldn't for our first anniversary(that was the initial plan but Irma prevented this). Before having lunch we stopped at the beach to take a photo at the spot we got married. We had no intention of hanging at the beach or pool and did not have coolers swim suits etc. there was no events going on. instantly the director of events walked over to us. I excitedly told her we were at the spot where we got married two years ago and would she take our photo. I was shocked and appalled to hear her refuse and tell us to leave immediately. I explained that we were heading to the tiki bar but just wanted one photo with our new daughter. She still refused and threatened us with trespassing. She was rude and condescending and repeatedly told me she follows "rules". Well, rules are rules, but there is also customer service and manners. We not only hosted our wedding there, had almost all our guests stay at your property, and have anxiously awaited your reopening, we've recommended it to multiple friends including one who is having their upcoming wedding there. My husband went to the front desk and explained the situation and rob, who was amazing, apologized and walked us out to take our photo.
We've waited for your reopening for a year. We still talk fondly about our wedding and that weekend spent at PCI to anyone and everyone. That stops today. We've been looking forward to our two year anniversary at tiki bar and showing our new daughter the spot we got married. It would have taken five minutes tops to let us relieve a beautiful moment. My nostalgic touching moment with my new family was instantly shattered and dampened the rest of the day by a rude member of your staff. So thank you, PCI. Suffice it to say this place lost a bit of its magic today. It’s clear once the wedding is done and paid for how you treat your couples.

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