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Weddings

Timberlake Lodge Reviews

Timberlake Lodge

Timberlake Lodge

Grand Rapids, MN
4.6 out of 5 rating, 6 Reviews
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Reviews

4.6 out of 5 rating
4.6 out of 5 rating
6 Reviews
93% recommend it
  • Quality of service
    4 out of 5 rating
  • Average response time
    4.8 out of 5 rating
  • Professionalism
    4.9 out of 5 rating
  • Value
    4.7 out of 5 rating
  • Flexibility
    4.8 out of 5 rating

Awards

6
Weddingwire
4.6/5 6 reviews
Google
4.4/5 968 reviews
  • User980603 Sent on 10/19/2012
    5 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
    We wanted to have our wedding at a venue that had the space for our ceremony and reception so there wouldn't be a lot of travel for our out of town guests. This hotel was perfect. I have no complaints. Everything went so smoothly and they catered to our every need. The staff was so nice and the hotel is gorgeous. I highly recommend!
  • User971291 Sent on 10/13/2012
    4.9 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
    The staff (specifically Lynne & Jordan) are absolutely AMAZING! Everyone was willing to help every step of the way when I needed something. It was truly a delight working with them and I would HIGHLY recommend them to anyone in the future. The venue and rooms are VERY clean, spacious and beautiful. The staff was well organized and accomdating. We heard nothing but great things about the food (we had a buffet). Even the breakfast offered in the morning is wonderful! Lynne is absolutely PHENOMENAL to work with, she honestly made my wedding the day I dreamt it would be. I highly recommend connecting with all vendors prior to your big day to be sure everyone is on the same page. Timberlake can do everything in their power to be sure things are perfect but if another vendor is off, it can reflect upon them. Luckily, my vendors were great and of course with every wedding minor things are going to happen but I didn't even notice / care because I was so caught up in the moment and enjoyed working with everyone. THANK YOU!
  • J
    Jennie Sent on 01/12/2014
    4.9 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
    • Value
      4.5 out of 5 rating
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      5.0 out of 5 rating
    Great service, very professional and gorgeous space! Food and drinks are spendy, and they did not notify me that I would have to pay for the punch and coffee after the event. There could have been a miscommunication, but I was surprised when I received the bill while checking out the next morning. Very exceptional service and food though! All the guests raved about the food.
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  • User858357 Sent on 07/10/2012
    4.7 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
    • Average response time
      4.5 out of 5 rating
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      5.0 out of 5 rating
    • Value
      4.5 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    the food was amazing, facilities very clean and cared for, they were great to work with, made sure everything was in place, even decorated the reception room the way I wanted-for me! Rather expensive, but worth it in my eyes. Only downfall was some staff was crabby.

    Timberlake Lodge's reply:

    Thank you for taking the time to post a review from your wedding. We are happy you were pleased with the food, service and facility. We are however concerned that you found the staff to be crabby and would like to sincerely apologize for this. Thanks again for your review and, from all of us at Timberlake Lodge, we wish you a blissful marriage.
  • L
    Lindsay Sent on 12/28/2010
    4.2 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
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      4.0 out of 5 rating
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      4.5 out of 5 rating
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      4.0 out of 5 rating
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      4.0 out of 5 rating
    Very professional and caring staff! The event planner took care of everything for us for our big day. We dropped of everything we wanted at the reception and they set it all up! It made our big day less stressful with that major task taken care of by the staff and everything was set up just beautifully! They accommodated us in every way possible to make our day perfect! Also the food was awesome, we had many compliments from our guest!
    Thanks Timberlake Lodge!
  • User929646 Sent on 09/10/2012
    4.1 out of 5 rating
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      0.5 out of 5 rating
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      5.0 out of 5 rating
    Everything was great except for the mistakes made by our coordinator Jordan. He screwed up our dinner, we ordered lasagna and vegetable primavera but got chicken and noodles.
    We also asked for the DJ music to stop when our picture slideshow started. The music wasn't stopped and our slideshow proceeded to play. The slideshow had to be stopped and restarted but most of our guests turned away at that point because they had already seen groom's portion of the pictures. This was very disappointing for us. This was clearly explained to Jordan on the Wednesday prior to the wedding. We loved the Timberlake but would caution our friends to never have Jordan work with them!
    Please email chri0710@gmail.com to let us know this complaint was provided to the management/owner.

    Timberlake Lodge's reply:

    Thank you very much for your review. We take full responsibility for the mix-up over the specifics for your Italian Buffet, and we are sorry that the reduction in price did not help you to feel better about the situation. Unfortunately, we also did not effectively communicate with the DJ about your wishes for music during the slideshow, and again, can only apologize wholeheartedly for this. Though we do not like to hear that an experience at the Timberlake is not 100% perfect, we appreciate you taking the time to share your thoughts with us. From all of us at Timberlake Lodge, we wish you a beautiful marriage.