Tuxedos By Santos Reviews

Reviews

• Ingris Sent on 02/20/2016
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I visited Tuxedos by Santos after I found a specific blue tux on their website. From what I was told elsewhere it’s a "seasonal tux" which would make it difficult to find. I decided to give it a shot and go see if it was available. When I walked into the shop a few weeks ago without an appointment I was greeted by Hugo. He was taking care of another customer but during my wait he invited my bride and I to review his book of suits and tux. I immediately saw the tux and that wanted so I knew this would be the place I would purchase it from. The store itself is clean and a well organized establishment. When Hugo finished up with the appointment he quickly introduced himself and began assisting us in what we were looking for. He was extremely helpful and understood exactly what I was looking for. He had a sample of the tux I wanted to purchase and assisted us by giving his professional opinion on the kind of color scheme that fit the suit. I must say he was rather professional, honest and did not rush us out the store. He was clearly trying to satisfy us and did not attempt to rush us into payment like other stores we went to. He even told us to stop by in the future for coffee! We sat and made a deal soon after. The prices are fair and tux is high quality. He even gave us a sample tie to use so that my bride can find the same color for the bridesmaid dresses. This is the kind of service that only a reputable local business can provide. Going forward for any formal occasions I would gladly recommended Tuxedos By Santos to my family and friends.
  ----------Ingris & Haben
  

  I visited Tuxedos by Santos after I found a specific blue tux on their website. From what I was told elsewhere it’s a "seasonal tux" which would make it difficult to find. I decided to give it a shot and go see if it was available. When I walked into the shop a few weeks ago without an appointment I was greeted by Hugo. He was taking care of another customer but during my wait he invited my bride and I to review his book of suits and tux. I immediately saw the tux and that wanted so I knew this would be the place I would purchase it from. The store itself is clean and a well organized establishment. When Hugo finished up with the appointment he quickly introduced himself and began assisting us in what we were looking for. He was extremely helpful and understood exactly what I was looking for. He had a sample of the tux I wanted to purchase and assisted us by giving his professional opinion on the kind of color scheme that fit the suit. I must say he was rather professional, honest and did not rush us out the store. He was clearly trying to satisfy us and did not attempt to rush us into payment like other stores we went to. He even told us to stop by in the future for coffee! We sat and made a deal soon after. The prices are fair and tux is high quality. He even gave us a sample tie to use so that my bride can find the same color for the bridesmaid dresses. This is the kind of service that only a reputable local business can provide. Going forward for any formal occasions I would gladly recommended Tuxedos By Santos to my family and friends.
  ----------Ingris & Haben
  
• Nuno Sent on 11/21/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  In September, we had a wedding... Tuxedos by Santos was the destination place for our Tux rental... we were getting a Tuxedo for my 11 year old son.... I called Tuxedos by Santos, and couldn't have been happier with the service provided, from the moment I walked in the store, the comfort provided within, the level of cleanliness, the styles of Tuxedos available, and the attention to every detail provided by Hugo... were unmatched anywhere else... My son got a great fitting Tuxedo, the day we picked it up, Hugo was extremely accommodating in making sure that we received a perfectly fitting Tux, and accessories. I definitely recommend Tuxedos by Santos to any friend looking for a wedding, Prom, or Special Event Tuxedo or Suit.
  Thank You, Tuxedos by Santos

  In September, we had a wedding... Tuxedos by Santos was the destination place for our Tux rental... we were getting a Tuxedo for my 11 year old son.... I called Tuxedos by Santos, and couldn't have been happier with the service provided, from the moment I walked in the store, the comfort provided within, the level of cleanliness, the styles of Tuxedos available, and the attention to every detail provided by Hugo... were unmatched anywhere else... My son got a great fitting Tuxedo, the day we picked it up, Hugo was extremely accommodating in making sure that we received a perfectly fitting Tux, and accessories. I definitely recommend Tuxedos by Santos to any friend looking for a wedding, Prom, or Special Event Tuxedo or Suit.
  Thank You, Tuxedos by Santos
• 
  User1816253 Sent on 09/17/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Super clean shop, Very professional staff located in the heart of Newarks Ironbound, they have a huge selection of tuxedos which we were very surprised about! The gentleman Whom I believe is the owner is very knowledgeable and extremely helpful if you don't know exactly what you're looking for! Our guys looked awesome and we will be recommending this place to our family and friends!

  Super clean shop, Very professional staff located in the heart of Newarks Ironbound, they have a huge selection of tuxedos which we were very surprised about! The gentleman Whom I believe is the owner is very knowledgeable and extremely helpful if you don't know exactly what you're looking for! Our guys looked awesome and we will be recommending this place to our family and friends!
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• Carla Sent on 09/28/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Hugo was amazingly professional! I went there with a photo of what I wanted for my groom to wear for out Destination wedding a few Days before the wedding, Very next Day he had the exact suit I showed him..Although it was such short noticed they were happy to provide us with an amazing tailored look at a GREAt price . Extremely Happy with entire experience. ..Thanks Santos tuxedos. .. 
  

  Hugo was amazingly professional! I went there with a photo of what I wanted for my groom to wear for out Destination wedding a few Days before the wedding, Very next Day he had the exact suit I showed him..Although it was such short noticed they were happy to provide us with an amazing tailored look at a GREAt price . Extremely Happy with entire experience. ..Thanks Santos tuxedos. .. 
  
• Angela Sent on 09/13/2014
  0.9 out of 5 rating

  0.9
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    0.5 out of 5 rating
    0.5
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    0.5 out of 5 rating
    0.5
  • Flexibility
    2.0 out of 5 rating
    2.0

  You know how they say at least one major thing will go wrong with every wedding? Tuxedos by Santos was our one major thing, but let me break it down a little more:
  
  - When my husband and I went to get pick everything out, we let them know the ring bearer would be a year and a half old at the time of the wedding.
  - When my out of state brother called in with the measurements for the ring bearer 2/3 weeks ahead of time they said they didn't have a jacket for our Ring Bearer, but the shirt, vest, and pants would be fine (I figured that's fine, he just won't wear the jacket)
  - A week before the wedding Hugo (Owner?) called me to let me know the vest for the Ring Bearer is backless and would look bad without a jacket (wish I knew earlier), but at this point I felt like I didn't have too many other options
  - When we finally went in with my out of state family to get measured/try on suits the Ring Bearer's pants and vest were HUGE! We had to go out and buy him suit pants (which didn't match the rest of the men) and he wore a purple bow tie and suspenders. When we tried on the suspenders to rent, Hugo's mom was going to cut them to fit him, but Hugo said if we cut it we have to buy it....After all we went through with my Ring Bearer just days before the wedding Hugo was money hungry.
  
  Other than my Ring Bearer
  - My father got the wrong suit jacket, and was told HE made the mistake...until they realized they'd made the mistake, and got him the right jacket
  - All of the Groomsmen's jackets were loose fitting, when we were told they'd be fitted (I even have pictures of Hugo holding the jacket tight to show the fit)
  - The sole of one of my groomsmen's shoes came off completely before the wedding even started
  - My husband looked like he had on a sweatsuit. He went back in the morning of the wedding to get it "taken care of" as Hugo promised and had to BUY the pants for $160 in order for them to be altered the way they should have initially fit!!
  

  You know how they say at least one major thing will go wrong with every wedding? Tuxedos by Santos was our one major thing, but let me break it down a little more:
  
  - When my husband and I went to get pick everything out, we let them know the ring bearer would be a year and a half old at the time of the wedding.
  - When my out of state brother called in with the measurements for the ring bearer 2/3 weeks ahead of time they said they didn't have a jacket for our Ring Bearer, but the shirt, vest, and pants would be fine (I figured that's fine, he just won't wear the jacket)
  - A week before the wedding Hugo (Owner?) called me to let me know the vest for the Ring Bearer is backless and would look bad without a jacket (wish I knew earlier), but at this point I felt like I didn't have too many other options
  - When we finally went in with my out of state family to get measured/try on suits the Ring Bearer's pants and vest were HUGE! We had to go out and buy him suit pants (which didn't match the rest of the men) and he wore a purple bow tie and suspenders. When we tried on the suspenders to rent, Hugo's mom was going to cut them to fit him, but Hugo said if we cut it we have to buy it....After all we went through with my Ring Bearer just days before the wedding Hugo was money hungry.
  
  Other than my Ring Bearer
  - My father got the wrong suit jacket, and was told HE made the mistake...until they realized they'd made the mistake, and got him the right jacket
  - All of the Groomsmen's jackets were loose fitting, when we were told they'd be fitted (I even have pictures of Hugo holding the jacket tight to show the fit)
  - The sole of one of my groomsmen's shoes came off completely before the wedding even started
  - My husband looked like he had on a sweatsuit. He went back in the morning of the wedding to get it "taken care of" as Hugo promised and had to BUY the pants for $160 in order for them to be altered the way they should have initially fit!!
  

  Tuxedos By Santos's reply:

  Angela we're sorry to hear of your discontent with our services! As the owner I stand by what we truly stand for, going the extra mile for our customers and that included you! What You have failed to include in your review is the fact that we worked with measurements that were called in from out of state not just for your ring bearer but from the majority of the persons in your bridal party,! We worked with you endlessly in reassuring that we would do everything possible to make your groomsmen look impeccable, all of your out of state groomsmen came in 2 days before your big day in your company to try everything on and once again we made whatever changes need to be made and corrected with you sitting there to approve every tuxedo as some of the measurements given to us were completely off! I take it very personal when something happens with our product or when something goes wrong ,as we take great pride in what we put out , however tuxedos are a rental and NOT a custom made suit unless you choose to purchase one , they do come in different colors and fit differently depending on height weight etc , in your case you wanted something for your groom that wasn't realistic on a rental front,hence why you PURCHASED the pants, we CUSTOM made them for your groom to his specifications, exactly the way he wanted them to look that same morning....again we aimed to make things right for you ! The ring bearer wore a different set of pants (ones you purchased elsewhere)for the simple fact he was a toddler and simply too small to fit in the smallest size made in tuxes, I'm sorry that you feel that too was our fault! In closure we'd like to apologize to you again , I wish you could come on here and post a picture of your entire wedding party so that i could see the 'loose' fitting tuxedos we provided you with!
  
  As for the suspenders , I cut them for you because I wanted them to look good on your little guy not because I was money hungry for 20 bucks!