The Venue at Twin Oaks Reviews
![The Venue at Twin Oaks](https://cdn0.weddingwire.com/vendor/364385/3_2/320/jpg/124508707-2709205642674603-849001363169732247-n_51_583463-160493492747306.jpeg)
Reviews
-
Quality of service 4.7 out of 5 rating
-
Average response time 4.8 out of 5 rating
-
Professionalism 4.7 out of 5 rating
-
Value 4.8 out of 5 rating
-
Flexibility 4.7 out of 5 rating
Awards
![WeddingWire Couples' Choice Awards 2021 Winner](https://www.weddingwire.com/assets/img/badges/2021-en_US.png)
![The Venue at Twin Oaks 1](https://cdn0.weddingwire.com/review/1489/original/640/jpg/1979841.jpeg)
![The Venue at Twin Oaks 2](https://cdn0.weddingwire.com/review/5489/original/640/jpg/1979845.jpeg)
![The Venue at Twin Oaks 3](https://cdn0.weddingwire.com/review/3489/original/640/jpg/1979843.jpeg)
![The Venue at Twin Oaks 4](https://cdn0.weddingwire.com/review/7489/original/640/jpg/1979847.jpeg)
-
Featured
Gabby M. Sent on 11/16/20205 out of 5 rating-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Absolutely amazing -- a dream
Twin Oaks was an actual dream. Karl and Angela are incredible. They were so helpful. I stayed in the bridal overnight suite which was amazing and so nice to have my whole party together in their BEAUTIFUL suite. Then, they served us brunch that morning and were super accommodating to any allergies or preferences. Seriously made me feel like then most special person on my big day. I had a a lot of add ons (overnight, brunch, farm tables, draping), but every $ was worth it. Karl draped the front of the house for me the day of and was SO gracious to do that so last minute. The entire staff was so awesome and helpful. I had a wedding with over 300 people in attendance and there was plenty of space. Anything I needed, they made sure I had it. Angela even held my dress as I was walking to the ceremony. I was super nervous and asked her pray over me. She calmed my nerves, prayed over me and helped me walk to my ceremony!!! When I tell you it was the best experience ever, literally I could not have asked for a better wedding day experience. If you're on the fence on where to do it, do it HERE. They are amazing people who care for you and your husband, your family, and your wedding day!! I felt super loved and special and so did my family. You're treated more than a wedding client, they truly take care of you, your bridal party, your family, everything!!! So loving, so intentional, so supportive and helpful. Amazing venue. Book here and literally have the BEST DAY EVER. :)Twin Oaks was an actual dream. Karl and Angela are incredible. They were so helpful. I stayed in the bridal overnight suite which was amazing and so nice to have my whole party together in their BEAUTIFUL suite. Then, they served us brunch that morning and were super accommodating to any allergies or preferences. Seriously made me feel like then most special person on my big day. I had a a lot of add ons (overnight, brunch, farm tables, draping), but every $ was worth it. Karl draped the front of the house for me the day of and was SO gracious to do that so last minute. The entire staff was so awesome and helpful. I had a wedding with over 300 people in attendance and there was plenty of space. Anything I needed, they made sure I had it. Angela even held my dress as I was walking to the ceremony. I was super nervous and asked her pray over me. She calmed my nerves, prayed over me and helped me walk to my ceremony!!! When I tell you it was the best experience ever, literally I could not have asked for a better wedding day experience. If you're on the fence on where to do it, do it HERE. They are amazing people who care for you and your husband, your family, and your wedding day!! I felt super loved and special and so did my family. You're treated more than a wedding client, they truly take care of you, your bridal party, your family, everything!!! So loving, so intentional, so supportive and helpful. Amazing venue. Book here and literally have the BEST DAY EVER. :)-
-
-
+5 photos
The Venue at Twin Oaks's reply:
Gabby you have left us speechless with this thoughtful and beautiful review! Thank you SO much for taking the time to share so many details of your wedding weekend - it was truly our pleasure to work with you, Caleb and your sweet sweet families. Y'all are just the best! Your pictures just shine with the love you have for one another and we wish you all the joy in your journey together as Mr. and Mrs. Morgan! We continue to pray for you all, and all our sweet Twin Oaks couples! -
Quality of service
-
Bonnie W. Sent on 10/28/20205 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
A day to remember!
If you are looking for a top notch venue then look no further! This place was magnificent! From the front gates, the reception area, the mansion it was just breathtaking! It was everything our kids were looking for and more! The staff omg I can’t say enough about them! We weren’t just two extra families there to have a wedding we were all just family! They welcomed us like we were long lost relatives they hadn’t seen in years. The kitchen facilities were excellent! It turned out to be a rainy, cloudy day so the wedding had to be moved inside. I don’t think it could have been more perfect if we’d been able to have it on the front lawn. Beautiful all the way around! Literally!! Did I mention the staff?? Lol amazing people!! So if you are looking for the perfect place to have your wedding this is it! They definitely gave Jordan and Shelby Combs the fairytale wedding they wanted! Thank you again Twin Oaks!If you are looking for a top notch venue then look no further! This place was magnificent! From the front gates, the reception area, the mansion it was just breathtaking! It was everything our kids were looking for and more! The staff omg I can’t say enough about them! We weren’t just two extra families there to have a wedding we were all just family! They welcomed us like we were long lost relatives they hadn’t seen in years. The kitchen facilities were excellent! It turned out to be a rainy, cloudy day so the wedding had to be moved inside. I don’t think it could have been more perfect if we’d been able to have it on the front lawn. Beautiful all the way around! Literally!! Did I mention the staff?? Lol amazing people!! So if you are looking for the perfect place to have your wedding this is it! They definitely gave Jordan and Shelby Combs the fairytale wedding they wanted! Thank you again Twin Oaks!The Venue at Twin Oaks's reply:
Bonnie!!! Thank you so much - we are in tears reading this sweet review! Every wedding is so special to us, and Jordan and Shelby's was simply unforgettable! These beautiful souls came from the most wonderful families, and it was such a joy to get to know all of you over the weekend. We appreciate so much y'all choosing Twin Oaks and we are rooting for Shelby's brother to pop the question to his sweet girlfriend because we want to celebrate with you all again! lol! You all are most definitely part of the Twin Oaks family now! -
Quality of service
-
Sidney P. Sent on 08/16/20205 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Dream wedding!!!
The Venue at Twin Oaks was absolutely perfect! Besides the beautiful house and grounds (seriously, just look at their pictures it is STUNNING!!!), the Twin Oaks team made the planning process and the day of the wedding flow seamlessly. They were extremely helpful, professional, and easy to work with. Planning your wedding during a worldwide pandemic is less than ideal, but they made sure we could still have our dream wedding despite any uncertainties or last minute adjustments. They were quick to respond any time we had a question or needed suggestions. We were not overly familiar with the area, and Karl had a wonderful list of vendor recommendations that helped ease the stress of planning. We were given ample time to set up and to have the rehearsal dinner. We looked into several Antebellum style venues, and this one was by far the most economical for all that is included (and it was certainly the most beautiful one). I cannot recommend Twin Oaks enough! We are so thankful they helped make our big day one to remember!!!
The Venue at Twin Oaks was absolutely perfect! Besides the beautiful house and grounds (seriously, just look at their pictures it is STUNNING!!!), the Twin Oaks team made the planning process and the day of the wedding flow seamlessly. They were extremely helpful, professional, and easy to work with. Planning your wedding during a worldwide pandemic is less than ideal, but they made sure we could still have our dream wedding despite any uncertainties or last minute adjustments. They were quick to respond any time we had a question or needed suggestions. We were not overly familiar with the area, and Karl had a wonderful list of vendor recommendations that helped ease the stress of planning. We were given ample time to set up and to have the rehearsal dinner. We looked into several Antebellum style venues, and this one was by far the most economical for all that is included (and it was certainly the most beautiful one). I cannot recommend Twin Oaks enough! We are so thankful they helped make our big day one to remember!!!-
-
-
+2 photos
The Venue at Twin Oaks's reply:
Sidney, thank you so much for your kind words! We absolutely loved working with you guys! Your wedding was so beautiful and fun, and we all loved reliving your big day through your gorgeous photos! Wishing you guys the happiest ever after! -
Quality of service
-
Whitney H. Sent on 06/25/20205 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Dreams Came True
The Venue at Twin Oaks is beyond what I could ever have imagined it to be. The owners & employees did an amazing job of making my dreams come true! The staff went above and beyond by listening to my vision and making it reality. From setting up the arbor, all the chairs, & making sure everything was clean before beginning the set ups to checking in on myself and the bridal party- seeing if there was anything we needed. I am just overwhelmed by their acts of service. They were and are a blessing to every bride that celebrates their big day at the venue. Thank you Mason, Allie, Danielle, Angela, & Karl for all of your hard work! I will always be grateful & thankful for each of you!The Venue at Twin Oaks is beyond what I could ever have imagined it to be. The owners & employees did an amazing job of making my dreams come true! The staff went above and beyond by listening to my vision and making it reality. From setting up the arbor, all the chairs, & making sure everything was clean before beginning the set ups to checking in on myself and the bridal party- seeing if there was anything we needed. I am just overwhelmed by their acts of service. They were and are a blessing to every bride that celebrates their big day at the venue. Thank you Mason, Allie, Danielle, Angela, & Karl for all of your hard work! I will always be grateful & thankful for each of you!The Venue at Twin Oaks's reply:
Whitney, your wedding weekend with Kellan was perfect in every way - thank you SO much for the kind words - we love what we do and knowing your wedding was everything you dreamed of has us all beaming! You and your families were an absolute joy to work with and we wish you the very best and all the happiness in the world as you begin your journey as a married couple! -
Quality of service
-
Halle K. Sent on 09/21/20205 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Perfect Wedding!
I fell in love with Twin Oaks upon our first visit and their service/assistance during Covid-19 was nothing short of wonderful! The staff was so gracious and helped us reschedule our wedding with such ease. Our wedding day ran so smoothly and was everything we could have asked for!I fell in love with Twin Oaks upon our first visit and their service/assistance during Covid-19 was nothing short of wonderful! The staff was so gracious and helped us reschedule our wedding with such ease. Our wedding day ran so smoothly and was everything we could have asked for!The Venue at Twin Oaks's reply:
Halle thank you SO much for this glowing review! You, Blake and your families were such a JOY to work with! Your wedding celebration was just gorgeous -- we can't wait to see the pictures!!! Y'all are such a lovely couple inside and out, and you all know how to have big fun!!!! We wish you and Blake the happiest ever after - you two took a pandemic in stride, and we have a feeling you two will be able to handle anything that comes your way as Mr. and Mrs. Lively! Thank you again for choosing Twin Oaks! :) -
Quality of service
-
Felicia Sent on 08/09/20205 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Beautiful Venue- You can’t go wrong!!
I’m still in awe of how perfect my wedding day was!! Twin Oaks is absolutely stunning—there’s adequate space indoors and outdoors. The lawn, flowers, trees, etc really gives this place the “IT” factor. My favorite is the reception hall and the backyard area with the string lights and bad house. Look no further, the place is BEAUTIFUL and the staff (Karl, Angela and Allison) were great to work with.I’m still in awe of how perfect my wedding day was!! Twin Oaks is absolutely stunning—there’s adequate space indoors and outdoors. The lawn, flowers, trees, etc really gives this place the “IT” factor. My favorite is the reception hall and the backyard area with the string lights and bad house. Look no further, the place is BEAUTIFUL and the staff (Karl, Angela and Allison) were great to work with.-
-
-
+7 photos
The Venue at Twin Oaks's reply:
Felicia, thank you so so much! We LOVED celebrating with you all - it was such a joyful and truly beautiful wedding. Love was in the air!!! We appreciate you taking time to share your experience - we wish you and Darius all the happiness as you start your married life together! -
Quality of service
-
Bretleyt Sent on 08/22/20185 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Karl and Melissa are amazing! Can’t wait to continue working with them and getting married here next fall!Karl and Melissa are amazing! Can’t wait to continue working with them and getting married here next fall! -
Quality of service
-
Dylann Sent on 05/20/20195 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Love love love this place
Karl and Angela are the best people in the wedding business! Ive never met more kind or flexible people! They made everything I couldve ever dreamed of come true! Ive never felt more welcomed and comfortable with any vendors ever! Wouls definitely recommend to anyone wanting a dream wedding and perfect venue teamKarl and Angela are the best people in the wedding business! Ive never met more kind or flexible people! They made everything I couldve ever dreamed of come true! Ive never felt more welcomed and comfortable with any vendors ever! Wouls definitely recommend to anyone wanting a dream wedding and perfect venue team -
Quality of service
-
Dottie W. Sent on 04/03/20195 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Daughters Wedding
Although I was skeptical of this venue because of the pricing, I don’t believe we could have had a nicer wedding anywhere else or a better experience. The staff was so helpful and made everything go like clockwork. For events this venue is top notch and first class all the wayAlthough I was skeptical of this venue because of the pricing, I don’t believe we could have had a nicer wedding anywhere else or a better experience. The staff was so helpful and made everything go like clockwork. For events this venue is top notch and first class all the way -
Quality of service
-
Makensie Sent on 07/05/20185 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
The Venue at Twin Oaks was absolutely WONDERFUL! Very accommodating and kind!! Highly recommend!The Venue at Twin Oaks was absolutely WONDERFUL! Very accommodating and kind!! Highly recommend! -
Quality of service
-
Kelsey Sent on 07/11/20185 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
The entire staff made our day perfect! They were accommodating to our entire group. They were patient even when a few unforeseen mishaps took place. Both Karl and Melissa are top notch! I would highly recommend them! Thanks for everything you done to make our day special! Even with 2 weddings in one day :)The entire staff made our day perfect! They were accommodating to our entire group. They were patient even when a few unforeseen mishaps took place. Both Karl and Melissa are top notch! I would highly recommend them! Thanks for everything you done to make our day special! Even with 2 weddings in one day :) -
Quality of service
-
Kaylee Sent on 12/05/20175 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
A breathtaking venue and very kind, helpful peopleA breathtaking venue and very kind, helpful people -
Quality of service
-
Kent Sent on 12/05/20175 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
One of the best Wedding Venues in West Tennessee. Twin Oaks is a beautiful and stunning Antebellum home. The owners treat everyone like family.One of the best Wedding Venues in West Tennessee. Twin Oaks is a beautiful and stunning Antebellum home. The owners treat everyone like family. -
Quality of service
-
Ashley Sent on 04/11/20165 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Twin Oaks is a beautiful venue for a wedding!! Keith and Terri are two of the sweetest people you will ever meet! So easy to work with and give you opinions and recommendations for anything you need! I am getting married there in September and couldn't be more excited!Twin Oaks is a beautiful venue for a wedding!! Keith and Terri are two of the sweetest people you will ever meet! So easy to work with and give you opinions and recommendations for anything you need! I am getting married there in September and couldn't be more excited! -
Quality of service
-
Kim Sent on 06/20/20165 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Exquisite, Beautiful, Stunning were some of the words used to describe my daughter's Memorial Day wedding at Twin Oaks! Owners are extremely helpful in every way. Everything you need in this one location. Could not be happier!Exquisite, Beautiful, Stunning were some of the words used to describe my daughter's Memorial Day wedding at Twin Oaks! Owners are extremely helpful in every way. Everything you need in this one location. Could not be happier! -
Quality of service
-
Bridget Sent on 09/20/20155 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
I absolutely love that my wedding will be there next year , Keith and Terrie are great and very helpful. The house is so beautiful and meets every need for my big day ... Thanks so much Twin Oaks !!!!I absolutely love that my wedding will be there next year , Keith and Terrie are great and very helpful. The house is so beautiful and meets every need for my big day ... Thanks so much Twin Oaks !!!! -
Quality of service
-
User2605803 Sent on 05/12/20165 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
We loved the venue! It was a gorgeous house and property. The reception building behind the house was perfect for our needs. Terri and Keith are great to work with! Totally recommend!We loved the venue! It was a gorgeous house and property. The reception building behind the house was perfect for our needs. Terri and Keith are great to work with! Totally recommend! -
Quality of service
-
User1750012 Sent on 08/05/20145 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
This venue is so beautiful and absolutely amazing to work with. It is set up perfectly for a reception in the back complete with a bar & lights. Stunning place!This venue is so beautiful and absolutely amazing to work with. It is set up perfectly for a reception in the back complete with a bar & lights. Stunning place! -
Quality of service
-
Leslie Sent on 01/09/20135 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Terrie Hopper and her husband, the owners, were so wonderful to work with. They gave us the best quality possible for the price we paid. They were willing to meet with us at the property any time we requested. They took care of our rentals and were thoughtful and remained on the property all day the day of our wedding performing any last minute task that needed to be done. I give them an A+!!!Terrie Hopper and her husband, the owners, were so wonderful to work with. They gave us the best quality possible for the price we paid. They were willing to meet with us at the property any time we requested. They took care of our rentals and were thoughtful and remained on the property all day the day of our wedding performing any last minute task that needed to be done. I give them an A+!!! -
Quality of service
-
Kayla Sent on 08/05/20204.6 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 4.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 4.0 out of 5 rating
Twin Oaks Wedding
The venue was perfect for me and my fiancé. If you are looking for a elegant backdrop and versatility this is the perfect place.The venue was perfect for me and my fiancé. If you are looking for a elegant backdrop and versatility this is the perfect place.-
-
-
+5 photos
The Venue at Twin Oaks's reply:
Thank you Kayla! We so enjoyed celebrating your beautiful wedding with you and yours! Congratulations again and wishing you all the happiness as you begin your life as a married couple! -
Quality of service
-
Andrea Sent on 12/05/20174.4 out of 5 rating
-
Quality of service 4.5 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 4.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 4.5 out of 5 rating
My fiancé and I have booked Twin Oaks for our upcoming wedding and we are so excited! Karl, the owner, has been nothing but helpful and accommodating and the property is so beautiful! There are awesome options for both an indoor and outdoor wedding and we can't wait until our big day. The bridal suite is gorgeous, there is plenty of parking, and it is set off the road. You completely forget you're downtown. Love it!My fiancé and I have booked Twin Oaks for our upcoming wedding and we are so excited! Karl, the owner, has been nothing but helpful and accommodating and the property is so beautiful! There are awesome options for both an indoor and outdoor wedding and we can't wait until our big day. The bridal suite is gorgeous, there is plenty of parking, and it is set off the road. You completely forget you're downtown. Love it! -
Quality of service
-
Larissa Sent on 04/17/20193 out of 5 rating
-
Quality of service 2.0 out of 5 rating
-
Average response time 3.0 out of 5 rating
-
Professionalism 3.0 out of 5 rating
-
Value 3.0 out of 5 rating
-
Flexibility 4.0 out of 5 rating
Gorgeous Place But Take Caution
The venue at Twin Oaks is truly gorgeous and nothing like it in the Humboldt and Jackson area. However, the house itself and brick walkway to the house could definitely be updated especially before adding brick wall (that wasn't originally there when we booked) and wood doors for the brick wall. While walking down the aisle my heel got caught in a hole in the brick walkway would not have happened if the walkway has been fixed and take care of better. Furthermore, the columns on the house are starting to crumble. I know they want to keep it to the original state, but there is a better way to go about it. Also, I think it best to let future brides to be and people who are thinking about using the venue to ask Karl and Melisa all the questions you need to know before signing the contract and if they tell you anything extra or special to get it in writing. We notice during the year and a half from signing to our wedding date that some information and extra details changed, and if we still wanted them it would cost extra or was no longer available. I also think it is best to let future brides know that during our wedding money was stolen inside the house (from the second floor) and our wedding cards were stolen. The venue owner and coordinator did not help or seem to care at all. So make sure to have your valuables in your eye or someone you trust (not a hired vendor) to keep an eye on it and maybe hire security to be on the safe side since the venue is not in the best area especially at night. Again the venue is gorgeous you just need to take extra steps to make sure your big day is everything you dreamed it would be.The venue at Twin Oaks is truly gorgeous and nothing like it in the Humboldt and Jackson area. However, the house itself and brick walkway to the house could definitely be updated especially before adding brick wall (that wasn't originally there when we booked) and wood doors for the brick wall. While walking down the aisle my heel got caught in a hole in the brick walkway would not have happened if the walkway has been fixed and take care of better. Furthermore, the columns on the house are starting to crumble. I know they want to keep it to the original state, but there is a better way to go about it. Also, I think it best to let future brides to be and people who are thinking about using the venue to ask Karl and Melisa all the questions you need to know before signing the contract and if they tell you anything extra or special to get it in writing. We notice during the year and a half from signing to our wedding date that some information and extra details changed, and if we still wanted them it would cost extra or was no longer available. I also think it is best to let future brides know that during our wedding money was stolen inside the house (from the second floor) and our wedding cards were stolen. The venue owner and coordinator did not help or seem to care at all. So make sure to have your valuables in your eye or someone you trust (not a hired vendor) to keep an eye on it and maybe hire security to be on the safe side since the venue is not in the best area especially at night. Again the venue is gorgeous you just need to take extra steps to make sure your big day is everything you dreamed it would be.The Venue at Twin Oaks's reply:
We’re sorry you felt your day didn’t go as well as you wanted it to. The venue is on the National Registry of Historic Places and the brick walk way is 160 years old and most of brides LOVE the look of their wedding pictures on this old brick walkway and we have no plans in changing them out. The column that is crumbling as you said is actually about to be fixed and is just awaiting the intricate detailed carving to arrive from the only place in the nation that still makes them. Not sure about what you claim we promised and didn’t provide or tried to charge for since you didn’t elaborate but if you would contact me with that concern I would be glad to take care of that if there was some sort of misunderstanding. As far as the stolen money is concerned I would say that out of hundreds of weddings we have never had one thing stolen and most likely the person who claimed they had $60 stolen probably either spent it or misplaced it. The bridal suite has a lock on it and the lock was not used. Again we are sorry your day didn’t go as planned but we wish you a long, happy and prosperous marriage. Thanks for your review, Karl Snider -
Quality of service
-
Carley Sent on 06/30/20181.7 out of 5 rating
-
Quality of service 0.5 out of 5 rating
-
Average response time 3.0 out of 5 rating
-
Professionalism 0.5 out of 5 rating
-
Value 3.0 out of 5 rating
-
Flexibility 1.5 out of 5 rating
The owner was rude and unprofessional, and was late to our prescheduled tour of the venue. The owner claimed that they would provide services and items that weren’t listed in the contract, but then became angry when I asked to see those same services reflected in the contract to the point of belligerence. Others have had success with the owner, but we chose to get married elsewhere. We hope your experience at Twin Oaks is better than ours, because the venue is absolutely beautiful.The owner was rude and unprofessional, and was late to our prescheduled tour of the venue. The owner claimed that they would provide services and items that weren’t listed in the contract, but then became angry when I asked to see those same services reflected in the contract to the point of belligerence. Others have had success with the owner, but we chose to get married elsewhere. We hope your experience at Twin Oaks is better than ours, because the venue is absolutely beautiful. -
Quality of service
Are you interested?
Send a messageAre you interested?
Send a message