Union Station Hotel Reviews

Reviews

• Suzani Sent on 11/26/2020
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0

  Class Act and our biggest fan

  Union Station weddings make beautiful photos (of course) and you get so many perks! The Ready Room is pretty and the Honeymoon Suite is beautiful. The staff was always willing to help and never tired of our phone calls and emails. The Chef made the most delicious foods, sides, hors d’oeuvres, etc. The presentation of the food was beautiful, cocktails were super tasty too.

  Union Station weddings make beautiful photos (of course) and you get so many perks! The Ready Room is pretty and the Honeymoon Suite is beautiful. The staff was always willing to help and never tired of our phone calls and emails. The Chef made the most delicious foods, sides, hors d’oeuvres, etc. The presentation of the food was beautiful, cocktails were super tasty too.
• Taylor Sent on 11/02/2017
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0

  Great service and excellent value! My wife and I loved both getting married and staying out first night there! Highly recommend them and would use them again in a heartbeat.

  Great service and excellent value! My wife and I loved both getting married and staying out first night there! Highly recommend them and would use them again in a heartbeat.
• Lindsey Sent on 10/09/2017
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  LOVELY venue! Everything was great. Staff was very responsive. The food was delicious! Did I mention it's gorgeous?? It really is!

  LOVELY venue! Everything was great. Staff was very responsive. The food was delicious! Did I mention it's gorgeous?? It really is!
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• Maria Sent on 08/01/2017
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  The Union Station and our event manager Jessica and the rest of the staff did an amazing job at hosting our wedding reception. The planning process was seamless, and the day-off service was first class. They did a fantastic job taking care of our 130 guests, as well us doting on us, the bride and the groom. I should mention that the venue comes at a premium price, but you absolutely get what you pay for. We didn't have to worry about anything besides bringing in our personalized wedding decorations (like a seating chart, guest book and centerpieces). We had an absolute blast and everything was seamless and perfect, and all the guests left in awe of the venue, the food and the service.

  The Union Station and our event manager Jessica and the rest of the staff did an amazing job at hosting our wedding reception. The planning process was seamless, and the day-off service was first class. They did a fantastic job taking care of our 130 guests, as well us doting on us, the bride and the groom. I should mention that the venue comes at a premium price, but you absolutely get what you pay for. We didn't have to worry about anything besides bringing in our personalized wedding decorations (like a seating chart, guest book and centerpieces). We had an absolute blast and everything was seamless and perfect, and all the guests left in awe of the venue, the food and the service.
• Ashley Sent on 11/25/2016
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  I honestly cannot express how thankful my new husband and I are that we chose Union Station for our big day! First - the building itself is breathtaking with well-preserved architecture that makes you forget this is a hotel. They just completed $20+ million in renovations so everything is up to date and all of the rooms have the same comfort as any newer, high end hotel. Next, the value - we got married on a Friday which was a big cost saver and allowed our guests to use the remainder of the weekend to explore Nashville. So many things are built into the cost - chairs, tables, setup, clean up, wait staff etc. They also provide a separate room for the bridal party to get ready in on the wedding day. It has a private bathroom and kitchen area; I did not even leave the hotel on my wedding day which was so relaxing and kept my stress level WAY down. And finally the staff was amazing every step of the way - Jessica responded to all of my emails timely and never made me feel like I was being difficult. The wait staff and bartenders were spot on, we never had an empty glass at the reception! Also, the food was SOO GOOD - many people told me it was the best wedding food they had ever had!!

  I honestly cannot express how thankful my new husband and I are that we chose Union Station for our big day! First - the building itself is breathtaking with well-preserved architecture that makes you forget this is a hotel. They just completed $20+ million in renovations so everything is up to date and all of the rooms have the same comfort as any newer, high end hotel. Next, the value - we got married on a Friday which was a big cost saver and allowed our guests to use the remainder of the weekend to explore Nashville. So many things are built into the cost - chairs, tables, setup, clean up, wait staff etc. They also provide a separate room for the bridal party to get ready in on the wedding day. It has a private bathroom and kitchen area; I did not even leave the hotel on my wedding day which was so relaxing and kept my stress level WAY down. And finally the staff was amazing every step of the way - Jessica responded to all of my emails timely and never made me feel like I was being difficult. The wait staff and bartenders were spot on, we never had an empty glass at the reception! Also, the food was SOO GOOD - many people told me it was the best wedding food they had ever had!!
• Ellen Sent on 05/12/2016
  5 out of 5 rating

  5.0
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    5.0

  Union station was incredible. We are so happy we had our wedding here. The catering manager Alicia was smart, helpful and made our day perfect.

  Union station was incredible. We are so happy we had our wedding here. The catering manager Alicia was smart, helpful and made our day perfect.
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  User2328879 Sent on 09/22/2015
  5 out of 5 rating

  5.0
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  We had our ceremony and reception at Union Station. I cannot RAVE about this vendor enough. Our wedding was absolutely perfect. Stunning in every way. Our guests were blown away by the venue - the beauty of it, the staff, the food (was amazing), the drinks - everything. Alicia was amazing and was very attentive during the entire planning process. They REALLY take care of you here. You may think the upfront cost is high, but it includes EVERYTHING - tables, chairs, linens, food for B&G after reception, suite for B&G night of. They let us set a max drink budget which was awesome as well. Best of all, there were zero hidden costs in the final bill. Thank you so much for making our wedding everything we dreamed it would be!!

  We had our ceremony and reception at Union Station. I cannot RAVE about this vendor enough. Our wedding was absolutely perfect. Stunning in every way. Our guests were blown away by the venue - the beauty of it, the staff, the food (was amazing), the drinks - everything. Alicia was amazing and was very attentive during the entire planning process. They REALLY take care of you here. You may think the upfront cost is high, but it includes EVERYTHING - tables, chairs, linens, food for B&G after reception, suite for B&G night of. They let us set a max drink budget which was awesome as well. Best of all, there were zero hidden costs in the final bill. Thank you so much for making our wedding everything we dreamed it would be!!
• Susan Sent on 08/28/2012
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0

  Union Station was perfect for our wedding ceremony & reception. The staff was wonderful and very easy to work with. Leah made everything seamless and flawless. The day could not have been more perfect.

  Union Station was perfect for our wedding ceremony & reception. The staff was wonderful and very easy to work with. Leah made everything seamless and flawless. The day could not have been more perfect.
• 
  User1350854 Sent on 09/27/2013
  4.9 out of 5 rating

  4.9
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    5.0
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    5.0
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    4.5 out of 5 rating
    4.5

  We were recently married at Union Station and the event was perfect. The venue, food, location and cost could not have been better. I highly recommend this location to anyone looking for a venue.

  We were recently married at Union Station and the event was perfect. The venue, food, location and cost could not have been better. I highly recommend this location to anyone looking for a venue.

  Union Station Hotel's reply:

  Hello User3563153,
  
  Thank you for your review! We are so happy to hear that your special day was even more than you could have hoped for. We strive to make your day absolutely perfect, and we are honored to have shared this special day with you. Here's to many years together!
  
  Sincerely,
  Union Station Hotel
• 
  User1006286 Sent on 11/06/2012
  4.2 out of 5 rating

  4.2
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    4.5 out of 5 rating
    4.5
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    4.0 out of 5 rating
    4.0
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    4.0
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    4.5 out of 5 rating
    4.5

  Beatiful venue and our event planner was a true professional!

  Beatiful venue and our event planner was a true professional!
• 
  User1500674 Sent on 01/08/2014
  4.1 out of 5 rating

  4.1
  • Quality of service
    4.5 out of 5 rating
    4.5
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0
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    4.5 out of 5 rating
    4.5
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    4.5 out of 5 rating
    4.5

  I loved this venue for our wedding reception. It is a gorgeous venue and the food was amazing. They made sure to have appetizers and our meals waiting for us in our room in case we were hungry. They were very cooperative during my bridal photo shoot. All of the staff was very professional and accomodating except our actual coordinator. Mine was switced because my original coordinator left the organization. I had several meetings with the new coordinator to ensure that she understood everything that was already planned. I met with her two days prior to drop off the linen and decorations and to go over all of the details one last time. The day of the wedding she acted clueless on how things should have been set up and then during dinner, she came up to us to let us know that she was leaving and that one of the waitors can help us with anything we may need. From that point I was the one having to signal to the DJ what was coming next and to ensure we stayed close to the timeline that was established prior to the event. This is not something that a bride should have to worry about when we were paying them a lot of money to do it for us.

  I loved this venue for our wedding reception. It is a gorgeous venue and the food was amazing. They made sure to have appetizers and our meals waiting for us in our room in case we were hungry. They were very cooperative during my bridal photo shoot. All of the staff was very professional and accomodating except our actual coordinator. Mine was switced because my original coordinator left the organization. I had several meetings with the new coordinator to ensure that she understood everything that was already planned. I met with her two days prior to drop off the linen and decorations and to go over all of the details one last time. The day of the wedding she acted clueless on how things should have been set up and then during dinner, she came up to us to let us know that she was leaving and that one of the waitors can help us with anything we may need. From that point I was the one having to signal to the DJ what was coming next and to ensure we stayed close to the timeline that was established prior to the event. This is not something that a bride should have to worry about when we were paying them a lot of money to do it for us.
• Elise Sent on 01/08/2013
  3.1 out of 5 rating

  3.1
  • Quality of service
    2.5 out of 5 rating
    2.5
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    4.0 out of 5 rating
    4.0
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    2.5 out of 5 rating
    2.5
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    3.0 out of 5 rating
    3.0
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    3.5 out of 5 rating
    3.5

  We chose Union Station because of its architectural beauty and location. For these things it was tremendous. Our pictures turned out wonderful and it looked amazing. The food was delicious and everyone had a great time. They were good with all the initial items and everything up to the wedding. There were some response issues and problems with the guest room blocks and dates that took much effort on my part to resolve. This venue is quite pricey with many fees that I did not feel they were up front about. I also recommend making any and all changes and requests specifically in writing and hang on to them. We made a request for an update as to when our bar hit a certain $ point. We were never informed and were shocked to get the large bill. When I asked why we werent notified so we could have cut the bar off I was told I never asked for this. We discussed this over the phone with a few other details and this was ignored or forgotten and we were stuck with the bill. We were also charged for parking that we did not authorize. When I asked about the charges I was told by accounting that the event coordinator had told her to "put it on there and see what they say." They did not tell me they had included this just sent the bill. When I specifically asked her why she would say something like this and not notify me she denied it and said it was accountings mistake and they would fix it then argued with me over the bar tab. There were several other billing issues as well that had to be worked out. Overall the wedding was amazing and the event staff were great. The event coordinator was quite an issue.

  We chose Union Station because of its architectural beauty and location. For these things it was tremendous. Our pictures turned out wonderful and it looked amazing. The food was delicious and everyone had a great time. They were good with all the initial items and everything up to the wedding. There were some response issues and problems with the guest room blocks and dates that took much effort on my part to resolve. This venue is quite pricey with many fees that I did not feel they were up front about. I also recommend making any and all changes and requests specifically in writing and hang on to them. We made a request for an update as to when our bar hit a certain $ point. We were never informed and were shocked to get the large bill. When I asked why we werent notified so we could have cut the bar off I was told I never asked for this. We discussed this over the phone with a few other details and this was ignored or forgotten and we were stuck with the bill. We were also charged for parking that we did not authorize. When I asked about the charges I was told by accounting that the event coordinator had told her to "put it on there and see what they say." They did not tell me they had included this just sent the bill. When I specifically asked her why she would say something like this and not notify me she denied it and said it was accountings mistake and they would fix it then argued with me over the bar tab. There were several other billing issues as well that had to be worked out. Overall the wedding was amazing and the event staff were great. The event coordinator was quite an issue.