Van Der Velde Couture Showroom Reviews
Reviews
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3.6 out of 5 rating
3.6 out of 5 rating
7 Reviews
71% recommend it
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![Morgan]()
Morgan A. Sent on 09/26/2021Fairy Tail Wedding Dress Experience
I had been to 3 bridal salons prior to my appointment at Van Der Velde. All of them were lackluster to say the least. If you are looking for top of the line service and a true fairy tail wedding dress experience this is the place.
My family and I were the only group at the show room and were greeted with champagne and huge smiles from dress designer Matthew Christopher and his assistant Abby. They are so fantastic to work with! Matthew and Abby had my preselected dressed pulled for me before I got there. I not only found one dream dress… I found two! Matthew also customized one of the dresses to make it perfect for me.
You will not find this same experience anywhere else. Van Der Velde’s is the place to be! -
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![Cindy]()
Cindy W. Sent on 11/15/2021Dream designer wedding gown
Being over 50, I was having difficulty finding a wedding dress that I felt comfortable in and didn't make me feel (or look!) like I was trying to be a younger bride. After visiting 3 bridal salons and not feeling I could pull the trigger and purchase any of the gowns I tried on, I ran across Van der Velde Bridal and designer Matthew Christopher. Matthew has been showcased on Say Yes to the Dress Atlanta and I really liked the idea of seeing the actual designer. The salon was super professional, warm & friendly, and very accommodating. I chose all of the gowns I liked (even ones I only liked parts of) and they had them all pulled for me at my appointment. After trying on SO MANY GOWNS and having Matthew (the designer!) show me how changes could be made while l was wearing the gowns, I found the one. The most perfect, beautiful, timeless gown that made me feel incredible and - bonus - it was super comfortable! Fittings were done with their in-house seamstress and were stress free. The gown and veil were perfect when I picked them up the morning of my wedding and I couldn't be happier with them. My new husband LOVED the gown as well. I would highly recommend Van der Velde Salon and Matthew Christopher to all brides! -
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![Jezreel]()
Jezreel P. Sent on 09/23/2023Unprofessional Seamstress
I will start by saying the dresses here are stunning and elegant and there were customizations they made for me that my dress completely unique. If I were reviewing just based on my dress, I would have given this place a 5/5 stars.
However, bridal dress shopping is not just about the dress, but the service of people at the store as well. Because of that, I have to write a negative review because of my experience with the seamstress, Ruth.
From our first interaction, and for the multiple alterations appointments after, Ruth never failed to comment on my height and how I’m just so short to her. I politely laughed along with it at first, but after a couple of times, it got to be old. After a couple more times, I was annoyed. Ruth also had this tendency to refer to me in the third person even though I was standing in front of her. It came across as demeaning.
Three days before my wedding, I came into the studio to pick up my dress. Upon trying it on, the length was still too long. (This is the third time I’ve come in for alterations). Ruth, of course, did not fail to ask me if “I’ve shrunk” (as in, it’s my fault her measuring was inaccurate). Ruth’s body language and tone of voice gave me the impression that her error in measuring length during our last session was a bigger inconvenience for her than it was for a bride on the week of her wedding. She implied I had to come back another day to pick it up. I let her know that I lived over an hour away, and since it was three days before the wedding, I happened to have wedding-related plans.
After asking Ruth if there was a possibility she could get it done today instead, she said something along the lines of "We'll see". When I asked her to clarify, she left the room without a response, came back, and flatly told me to come back at two.
I left that morning appointment feeling disappointed and with a sour taste in my mouth. Ruth never apologized that the dress was incorrectly altered, and did not apologize for the time she was taking away from my wedding week (especially because it was cutting into the time I was supposed to spend with my fiance’s family who just arrived from out of town that day). I figured I really liked my dress so I wanted to talk to Ruth professionally one-on-one to get it off my chest that I felt slighted.
I came back at 2. After I tried on my dress and it thankfully fit, I asked to talk to Ruth in private to advocate for myself and let her know I felt disrespected by her actions that morning. As I tried to explain my perspective, Ruth was dismissive. She did not seem to want to understand the gravity of how I felt and actually tried walking away from me multiple times during this short interaction. Frustrated, I said, “I felt like you were being rude” She smirked, said, “I have to leave or I’ll be late for my second job” and walked away. I was absolutely appalled by Ruth’s response and I can say I have never been so outright dismissed in my entire life.
I decided to talk to Colette at the front desk. Ruth was still there and she told Colette something along the lines of, “SHE says I was being rude to her this morning by putting her off.” (Again, I was standing right in front of both of them, yet Ruth continued to refer to me in the third person).
After Ruth left, I tried to explain my woes to Colette, including the error in alterations and Ruth's condescending comments/attitude towards me, but again I felt like I was heard, yet not listened to. She said she would talk to Ruth. I was given the impression she would not.
Colette did not charge for alterations and tried to mitigate the situation through this. However, it was never about the money. If I had known I would pay for alterations instead by being disrespected and patronized, I would have much preferred to pay for the alterations.
Wedding dress shopping and altering is a huge process for a bride, and every bride should feel confident, respected, and cared for, all of which I unfortunately did not feel at this establishment. -
![Jess]()
Jess O. Sent on 11/30/2021DO NOT GO - left the bride in tears
Worst experience ever. Our appt started on the wrong foot- the second we walked in, one of the owners said he got the times mixed up and his wife wasn’t there to help. We continued on because we had a bunch of girls that drove from hours away and everyone was excited to see my friend in wedding dresses. I can understand and respect that not every dress is gonna fit because they’re off the rack but these dresses were all very small. When I asked the owner if he had anything bigger, he told me no, they don’t carry her size because their dresses are for models. Which again, I can respect that but they discussed her sizing before we even went. If it was something that was known and known they wouldn’t be able to accommodate, he should have been upfront about that. Even aside from that, this man just seemed to not care at all. He didn’t check in with us or really talk to us at all. We went somewhere else the week before and the worker was so friendly, so sweet, so talkative. Our whole experience at Van Der Velde was a mess. My friend left in tears. Trying on wedding dresses and having your whole wedding party there should be FUN. Not the bride feeling uncomfortable and sad. Oh and the husband said his wife would reach out later and she never did. It’s been over a week now and nothing so they clearly do not care at all.
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