voco Chicago Downtown Reviews
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Reviews
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4.6 out of 5 rating
4.6 Very good
4.6 out of 5 rating
43 Reviews
93% recommend it
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Quality of service 4.7 out of 5 rating
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Average response time 4.7 out of 5 rating
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Professionalism 4.7 out of 5 rating
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Value 4.6 out of 5 rating
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Flexibility 4.6 out of 5 rating
Awards
43
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+10
User photos
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Weddingwire
4.6/5
43 reviews
Google
4.1/5
205 reviews
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Kaila P. Sent on 12/17/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing!
We LOVED having our wedding reception at the Voco! Mary was extremely helpful, professional, responsive, personable, timely, and just the all around best person to work with during event planning. The reception space was absolutely beautiful and the staff members were all so kind. The lobby bar is stunning and perfect for photos!We LOVED having our wedding reception at the Voco! Mary was extremely helpful, professional, responsive, personable, timely, and just the all around best person to work with during event planning. The reception space was absolutely beautiful and the staff members were all so kind. The lobby bar is stunning and perfect for photos! -
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Alison S. Sent on 01/22/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
A Wedding Worth Waiting For!
Voco really helped us to have an elegant and unique wedding!
First, the location is absolutely fabulous! You are right on the river, with great views in every direction! Easy access to Union Station, Ogilvie Station, the L and the River North, Fulton Market, and the Loop. This was great for us, as we love downtown Chicago, and we had a lot of out of town guests coming in, and we were able to show off our favorite city in prime weather and location. There is access for you to take pre-wedding photos right on the river at Wolf Point, and it is a really dramatic backdrop!
The Voco facilities are wonderful, everything felt spacious and was well placed to allow for guest movement through the ceremony room, the reception hall, and cocktail atrium.The lights and carpet have a nice modern look, but the best feature is the view from the windows. By day or night, you are going to love what you see!
The food was also amazing! We had to accommodate vegans, gluten free, and keto guests, and the hotel was able to pull it off beautifully. We went with a buffet option, and everyone loved the food. We also had some special requests, instead of a wedding cake we went with brownies and tarts, we had a special gumbo for the soup, and we also did a brunch the next morning. Everything was delicious and perfectly suited to our guests!
Most importantly, the staff at Voco really went above and beyond in every way. Everyone was so helpful and responsive! We had a signature drink that involved caramel vodka, and there was a supply chain issue that prevented Voco from having it in stock in time for the wedding, so Voco made their own caramel vodka for us!
In particular, I have to compliment Andrew. Our wedding was delayed due to the pandemic from the original booking with Holiday Inn for April 2020, through the Voco purchase, to September 2022. He guided us through every step of the transition from Holiday Inn to Voco, and had really on point suggestions for some small additional touches that made for a truly decadent evening.
A few other special touches was the ceremony backdrop, the champaign toast provided for our ceremony, the hotel staff helping to set up our centerpieces and wedding favors- in so many ways they went above and beyond!
We had such a good time, and we were very supported by the Voco staff in every way possible. They made our day stress free and allowed us to really enjoy our wedding!Voco really helped us to have an elegant and unique wedding!
First, the location is absolutely fabulous! You are right on the river, with great views in every direction! Easy access to Union Station, Ogilvie Station, the L and the River North, Fulton Market, and the Loop. This was great for us, as we love downtown Chicago, and we had a lot of out of town guests coming in, and we were able to show off our favorite city in prime weather and location. There is access for you to take pre-wedding photos right on the river at Wolf Point, and it is a really dramatic backdrop!
The Voco facilities are wonderful, everything felt spacious and was well placed to allow for guest movement through the ceremony room, the reception hall, and cocktail atrium.The lights and carpet have a nice modern look, but the best feature is the view from the windows. By day or night, you are going to love what you see!
The food was also amazing! We had to accommodate vegans, gluten free, and keto guests, and the hotel was able to pull it off beautifully. We went with a buffet option, and everyone loved the food. We also had some special requests, instead of a wedding cake we went with brownies and tarts, we had a special gumbo for the soup, and we also did a brunch the next morning. Everything was delicious and perfectly suited to our guests!
Most importantly, the staff at Voco really went above and beyond in every way. Everyone was so helpful and responsive! We had a signature drink that involved caramel vodka, and there was a supply chain issue that prevented Voco from having it in stock in time for the wedding, so Voco made their own caramel vodka for us!
In particular, I have to compliment Andrew. Our wedding was delayed due to the pandemic from the original booking with Holiday Inn for April 2020, through the Voco purchase, to September 2022. He guided us through every step of the transition from Holiday Inn to Voco, and had really on point suggestions for some small additional touches that made for a truly decadent evening.
A few other special touches was the ceremony backdrop, the champaign toast provided for our ceremony, the hotel staff helping to set up our centerpieces and wedding favors- in so many ways they went above and beyond!
We had such a good time, and we were very supported by the Voco staff in every way possible. They made our day stress free and allowed us to really enjoy our wedding!-
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+7 photos
voco Chicago Downtown's reply:
Dear Alison,
It was our pleasure to share your special day with you, your family, and friends! We are so pleased to read you had a great overall experience and found our staff to be very helpful and supportive. We hope your wedding and experience at voco is one to be remembered for years to come! -
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Elise Sent on 04/15/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Stunning venue in the heart of Chicago!
Blown out of the water by the Holiday Inn Mart Plaza and their staff. Our wedding was absolutely perfect. This location is in a great spot, an impossible to beat location in the heart of the city. It is right along the river walk and we were lucky enough to get a nice day in April to be able to walk along the river for our pictures. The Wolf Point ballroom has incredible floor to ceiling windows that give you a stunning view of the city, as do so many of the guest rooms! Aside from the natural beauty the location provides, the hotel goes above and beyond to create the wedding for you. My invitations came to life in the decor of the room, and they even hung some garden lights to soften the feel of the hotel ballroom and bring the outdoors in. The food was INCREDIBLE. I got so many compliments from guests regarding their food and their overall stay. The hotel was accommodating to guest needs and so responsive to work with. Absolutely amazing!Blown out of the water by the Holiday Inn Mart Plaza and their staff. Our wedding was absolutely perfect. This location is in a great spot, an impossible to beat location in the heart of the city. It is right along the river walk and we were lucky enough to get a nice day in April to be able to walk along the river for our pictures. The Wolf Point ballroom has incredible floor to ceiling windows that give you a stunning view of the city, as do so many of the guest rooms! Aside from the natural beauty the location provides, the hotel goes above and beyond to create the wedding for you. My invitations came to life in the decor of the room, and they even hung some garden lights to soften the feel of the hotel ballroom and bring the outdoors in. The food was INCREDIBLE. I got so many compliments from guests regarding their food and their overall stay. The hotel was accommodating to guest needs and so responsive to work with. Absolutely amazing! -
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Amanda Sent on 05/06/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Liliana and her team were phenomenal! For start to finish and top to bottom, they helped us through every decision and made our wedding day fantastic. We could not be happier with the venue, food, service and hospitality from the planning stages through our wedding day. On our wedding day we had nothing but compliments from our guests. They were able to accommodate any request we had, and we could not have asked for a better team with which to work.Liliana and her team were phenomenal! For start to finish and top to bottom, they helped us through every decision and made our wedding day fantastic. We could not be happier with the venue, food, service and hospitality from the planning stages through our wedding day. On our wedding day we had nothing but compliments from our guests. They were able to accommodate any request we had, and we could not have asked for a better team with which to work. -
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Veronica Sent on 12/13/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Liliana was super accommodating to all of our requests - especially when we had 6 or so guests that did not RSVP show up! :)Liliana was super accommodating to all of our requests - especially when we had 6 or so guests that did not RSVP show up! :) -
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Nicole Sent on 12/20/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I have stayed here numerous of times and I love each stay every single time.I have stayed here numerous of times and I love each stay every single time. -
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User2639344 Sent on 06/08/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had my wedding reception here on 5/21/16 at the Wolfpoint Ballroom. I searched numerous places in Chicago for a reception venue, but the choice ended up being easy after going to the Mart Plaza and seeing the gorgeous views. Our wedding weekend was perfect thanks to the venue and Janet. Janet was so responsive to emails, questions, and went above and beyond during our planning to ensure the reception went perfect. I can't thank her enough for all of her help and support over the last 6 months. The entire hotel truly treated everyone so well. The bridal suite had a wonderful view of the river. Janet even arranged me to have an early check in so I could get ready for my rehearsal dinner. The food here is first class as well as the great bar. (The tasting we had in March was fabulous and the food tasted the same on the wedding day!) There is nowhere else in the city I would have rather had my reception at. The day was like a dream for us. Thank you again so much Mart Plaza and Janet for going above and beyond for my family, friends and guests.I had my wedding reception here on 5/21/16 at the Wolfpoint Ballroom. I searched numerous places in Chicago for a reception venue, but the choice ended up being easy after going to the Mart Plaza and seeing the gorgeous views. Our wedding weekend was perfect thanks to the venue and Janet. Janet was so responsive to emails, questions, and went above and beyond during our planning to ensure the reception went perfect. I can't thank her enough for all of her help and support over the last 6 months. The entire hotel truly treated everyone so well. The bridal suite had a wonderful view of the river. Janet even arranged me to have an early check in so I could get ready for my rehearsal dinner. The food here is first class as well as the great bar. (The tasting we had in March was fabulous and the food tasted the same on the wedding day!) There is nowhere else in the city I would have rather had my reception at. The day was like a dream for us. Thank you again so much Mart Plaza and Janet for going above and beyond for my family, friends and guests. -
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User1896357 Sent on 10/30/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I cannot say enough wonderful things about our reception that we held at the Holiday Inn Chicago Mart Plaza, Wolf Point Ballroom, last weekend. The room was absolutely stunning, the food was amazing, and the staff was so accommodating. Janet was fabulous to work with from start to finish. They went above and beyond to make sure every detail was taken care of. I cannot thank Janet and the staff enough for making out special night so great!I cannot say enough wonderful things about our reception that we held at the Holiday Inn Chicago Mart Plaza, Wolf Point Ballroom, last weekend. The room was absolutely stunning, the food was amazing, and the staff was so accommodating. Janet was fabulous to work with from start to finish. They went above and beyond to make sure every detail was taken care of. I cannot thank Janet and the staff enough for making out special night so great!voco Chicago Downtown's reply:
Dear Kind Reviewer, We greatly appreciate your wonderful review and for allowing us the opportunity to host your special day! We'd love for you to share some of your beautiful photos with us. If you get the chance, please send them to bmetzinger@martplaza.com. Thank you and we will be sure to pass along your kind words to Janet and our staff! -
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Donley Sent on 10/15/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great location! We had our wedding ceremony in the Edgewater Room. Great city views!! The hotel staff was great and very helpful. We would gladly stay at this hotel again.Great location! We had our wedding ceremony in the Edgewater Room. Great city views!! The hotel staff was great and very helpful. We would gladly stay at this hotel again.voco Chicago Downtown's reply:
Dear Donley,
We are so happy you granted us the opportunity to make your wedding a uniquely special and memorable day for you, your family, and guests. It was our pleasure!
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Diana Sent on 01/11/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This was a great wedding venue in downtown Chicago, and reasonably priced. Barbara was the most amazing person to work with, and the view from our Wolf Point Ballroom is amazing. Food was better than mediocre, but not great. TO me, the view and the ease of excellent service was what mattered. We had such a blast!This was a great wedding venue in downtown Chicago, and reasonably priced. Barbara was the most amazing person to work with, and the view from our Wolf Point Ballroom is amazing. Food was better than mediocre, but not great. TO me, the view and the ease of excellent service was what mattered. We had such a blast!voco Chicago Downtown's reply:
Thanks so much Diana -- what a beautiful bride you were and a great wedding! All the very best to you and Fabian!!
Barbara -
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User1013241 Sent on 11/12/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Holiday Inn Chicago Mart Plaza helped to make my wedding amazing. The view from the ballroom is astounding, everyone loved the food, and the service was incredible. The white glove service during dinner left nothing wanting, yet they were completely unintrusive. Plus, the value for what you get is the best anywhere I could find. Barbara Martin does the weddings, and she was an absolutely delight to work with. She made things so easy for me, and even my mother and mother in law commented that when they were bringing things to the reception room on the day of, they felt like everything was taken care of. I can't say enough about it. Plus, I know that they're consistent. We'd been to a friend's wedding there (that's how we decided on it) and loved it, so I'm not the only good experience!The Holiday Inn Chicago Mart Plaza helped to make my wedding amazing. The view from the ballroom is astounding, everyone loved the food, and the service was incredible. The white glove service during dinner left nothing wanting, yet they were completely unintrusive. Plus, the value for what you get is the best anywhere I could find. Barbara Martin does the weddings, and she was an absolutely delight to work with. She made things so easy for me, and even my mother and mother in law commented that when they were bringing things to the reception room on the day of, they felt like everything was taken care of. I can't say enough about it. Plus, I know that they're consistent. We'd been to a friend's wedding there (that's how we decided on it) and loved it, so I'm not the only good experience! -
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User2638664 Sent on 06/07/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I searched a lot for a wedding venue, but the choice ended up being easy after going to the Mart Plaza and seeing it's gorgeous views. Our wedding weekend was perfect thanks to the venue and Janet. Janet was so responsive to emails, questions, and went above and beyond during our planning to ensure the reception went perfect. I can't thank her enough for all of her help and support over the last 6 months. The entire hotel truly treated everyone so well. The bridal suite had a wonderful view of the river. Janet even arranged me to have an early check in so I could get ready for my rehearsal dinner. The food here is first class as well as the great bar. (The tasting we had in March was fabulous and the food tasted the same way on the wedding day!) There is nowhere else in the city I would have rather had my reception at. The day was like a dream for us. Thank you again so much Mart Plaza and Janet for going above and beyond for my family, friends and guests.I searched a lot for a wedding venue, but the choice ended up being easy after going to the Mart Plaza and seeing it's gorgeous views. Our wedding weekend was perfect thanks to the venue and Janet. Janet was so responsive to emails, questions, and went above and beyond during our planning to ensure the reception went perfect. I can't thank her enough for all of her help and support over the last 6 months. The entire hotel truly treated everyone so well. The bridal suite had a wonderful view of the river. Janet even arranged me to have an early check in so I could get ready for my rehearsal dinner. The food here is first class as well as the great bar. (The tasting we had in March was fabulous and the food tasted the same way on the wedding day!) There is nowhere else in the city I would have rather had my reception at. The day was like a dream for us. Thank you again so much Mart Plaza and Janet for going above and beyond for my family, friends and guests. -
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Laura Sent on 07/31/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had my room block here at the Holiday Inn Mart Plaza and I was soooo happy with everything! The hotel is gorgeous and in a great location. Everyone I worked with were terrific and so accommodating. I would definitely recommend this hotel for any event!I had my room block here at the Holiday Inn Mart Plaza and I was soooo happy with everything! The hotel is gorgeous and in a great location. Everyone I worked with were terrific and so accommodating. I would definitely recommend this hotel for any event!voco Chicago Downtown's reply:
Thank you Laura for selecting our hotel to host your room block -- it was a pleasure to be of service to you and your guests and we wish you all the very best! -
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Melanie Sent on 07/12/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had our wedding (ceremony and reception) at the Holiday Inn Mart Plaza's Wolf Point Ballroom on July 7, 2012. We couldn't have asked for a more perfect venue. The views of the city from the ballroom were stunning at night, and all of our guests enjoyed the view of the sunset after dinner. Barbara Martin, the event coordinator, is easy to work with and she responds quickly to emails. Thanks to her, I didn't feel an ounce of stress that day. They were flexible with last minute changes and gave us the clever idea of serving sliders and milkshakes at 10:30 for a late night snack (some even added alcohol to the milkshakes). Everyone loved the dinner as well! I would definitely recommend this venue if you're looking classic setting that your guests will enjoy on and off the dance floor!We had our wedding (ceremony and reception) at the Holiday Inn Mart Plaza's Wolf Point Ballroom on July 7, 2012. We couldn't have asked for a more perfect venue. The views of the city from the ballroom were stunning at night, and all of our guests enjoyed the view of the sunset after dinner. Barbara Martin, the event coordinator, is easy to work with and she responds quickly to emails. Thanks to her, I didn't feel an ounce of stress that day. They were flexible with last minute changes and gave us the clever idea of serving sliders and milkshakes at 10:30 for a late night snack (some even added alcohol to the milkshakes). Everyone loved the dinner as well! I would definitely recommend this venue if you're looking classic setting that your guests will enjoy on and off the dance floor!voco Chicago Downtown's reply:
Thank you so much Melanie and Tony for your very kind comments and great review. We appreciate your selecting the Holiday Inn Chicago Mart Plaza to play a part in your very special day and wish you and your families all the very best!
Sincerely,
Barbara -
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Christine Sent on 11/27/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Just had our wedding reception here and it was amazing! Barbara and her assistant Gilbert were so helpful and on top of all the details, I didn't have to worry about a thing. The food was reasonably priced and so delicious, guests are still complimenting us on the food.
I can't say enough about how beautiful Wolfe Point Ballroom is. It's 15 floors up with stunning views over the river, huge windows cover two walls of the room so everyone sees the view all night.
The complimentary suites provided to not only my husband and I but our parents as well were spacious and comfortable.
Great place to have a wedding!!Just had our wedding reception here and it was amazing! Barbara and her assistant Gilbert were so helpful and on top of all the details, I didn't have to worry about a thing. The food was reasonably priced and so delicious, guests are still complimenting us on the food.
I can't say enough about how beautiful Wolfe Point Ballroom is. It's 15 floors up with stunning views over the river, huge windows cover two walls of the room so everyone sees the view all night.
The complimentary suites provided to not only my husband and I but our parents as well were spacious and comfortable.
Great place to have a wedding!! -
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Roxanne Sent on 10/20/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I’m a city girl born and raised in Chicago. So what better way to show my love for the city on my wedding day by getting married at the Wolf Point Ballroom at Holiday Inn Merchandise Mart Plaza.
First of all, the views are of downtown Chicago are breathtaking. I’m not being biased but I really think the views from the ballroom are the best in the city. You get views of both branches of the Chicago river. It’s beautiful during the day and even more amazing at night. Our guests complimented us all night long about the view. It’s pretty incredible.
Next the food is really delicious! We got married on a Friday and had the celebration buffet package. The package itself is pretty reasonable and the food was delicious. We had Caesar salad, prime rib, chicken, mashed potatoes, fruit, and grilled vegetables. Everything was super delicious. The prime rib and the chicken were juicy and very tasty. The cake, which we got through the package from Alliance bakery was very moist and delicious. We got compliments on the food/cake from our guests as well :D
Last but definitely not least, the Event Coordinator, Barbara Martin is just fabulous. She is organized, responds promptly and is very nice to work with. She was one of the reasons we booked the venue. We knew with Barbara that we would be in good hands. Throughout the planning process we had great communication and she was extremely helpful getting things in order the day of the wedding.
The Holiday Inn was recently remodeled with the newly added Wolf Point room. I think the secret is now getting out on how great it is. The prices are very reasonable for a downtown venue. I think choosing the Holiday Inn as our venue was the best decision we made in our planning process
I’m a city girl born and raised in Chicago. So what better way to show my love for the city on my wedding day by getting married at the Wolf Point Ballroom at Holiday Inn Merchandise Mart Plaza.
First of all, the views are of downtown Chicago are breathtaking. I’m not being biased but I really think the views from the ballroom are the best in the city. You get views of both branches of the Chicago river. It’s beautiful during the day and even more amazing at night. Our guests complimented us all night long about the view. It’s pretty incredible.
Next the food is really delicious! We got married on a Friday and had the celebration buffet package. The package itself is pretty reasonable and the food was delicious. We had Caesar salad, prime rib, chicken, mashed potatoes, fruit, and grilled vegetables. Everything was super delicious. The prime rib and the chicken were juicy and very tasty. The cake, which we got through the package from Alliance bakery was very moist and delicious. We got compliments on the food/cake from our guests as well :D
Last but definitely not least, the Event Coordinator, Barbara Martin is just fabulous. She is organized, responds promptly and is very nice to work with. She was one of the reasons we booked the venue. We knew with Barbara that we would be in good hands. Throughout the planning process we had great communication and she was extremely helpful getting things in order the day of the wedding.
The Holiday Inn was recently remodeled with the newly added Wolf Point room. I think the secret is now getting out on how great it is. The prices are very reasonable for a downtown venue. I think choosing the Holiday Inn as our venue was the best decision we made in our planning process
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User2401517 Sent on 10/30/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Loved having our wedding reception here. Worked with Barbara (don't know if she is still there) who was wonderfully easy to work with.Loved having our wedding reception here. Worked with Barbara (don't know if she is still there) who was wonderfully easy to work with.voco Chicago Downtown's reply:
Thank you for sharing your review and for choosing the Holiday Inn Chicago Mart Plaza River North to host such a special day! -
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Audrey Sent on 02/27/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This venue is the best of both worlds! The room is surrounded by windows, soi the view is always great -- especially at night. The staff was professional and attentive. ALL of our guests were impressed and I was very pleased. Our food was delicious and the wait staff excellent. Our planner, Barbara Martin, went far beyond to make this day special. My daughter is still smiling. Our memories of the wedding will be special forever!This venue is the best of both worlds! The room is surrounded by windows, soi the view is always great -- especially at night. The staff was professional and attentive. ALL of our guests were impressed and I was very pleased. Our food was delicious and the wait staff excellent. Our planner, Barbara Martin, went far beyond to make this day special. My daughter is still smiling. Our memories of the wedding will be special forever! -
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Shannan Sent on 03/01/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had my wedding at the Holiday Inn Mart Plaza on New Year's Eve 2010. I cannot say enough good things about the staff and the venue itself. It is a hidden gem in the city!! After walking into the ballroom I fell in love with the room and its view and was shocked to find out how affordable it was compared to other Chicago hotels.
The wedding coordinator was wonderful. She is an expert in all things weddings. She was very attentive to my requests (no matter how many I made!). The day of the wedding I had no doubt that if anything went wrong with outside vendors she would quickly take care of it. The entire staff that helped out with reception the day of was extremely professional. I honestly could not have been happier with every aspect of our reception. You would be lucky to have your wedding here!! All our guests raved about the views and how beautiful the hotel was- perfect!I had my wedding at the Holiday Inn Mart Plaza on New Year's Eve 2010. I cannot say enough good things about the staff and the venue itself. It is a hidden gem in the city!! After walking into the ballroom I fell in love with the room and its view and was shocked to find out how affordable it was compared to other Chicago hotels.
The wedding coordinator was wonderful. She is an expert in all things weddings. She was very attentive to my requests (no matter how many I made!). The day of the wedding I had no doubt that if anything went wrong with outside vendors she would quickly take care of it. The entire staff that helped out with reception the day of was extremely professional. I honestly could not have been happier with every aspect of our reception. You would be lucky to have your wedding here!! All our guests raved about the views and how beautiful the hotel was- perfect! -
Quality of service
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Heather Sent on 06/23/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Holiday Inn Mart Plaza was the first place that we looked at to use as a reception hall for our wedding, and we could not have been more pleased! The whole experience was wonderful. The space was great and the location is hard to beat being right downtown on the river. Barbara was wonderful and endlessly answering my many questions which really put me at ease for the big day! They were very accommodating with different requests and flexible with the space we used. And the food! The food was incredible! One of my friends actually took a picture of her meal because it was the biggest steak she had ever had at a wedding reception! The tasting experience was so much fun, and the dinner at the event was delicious. I would highly recommend using the Mart Plaza for your wedding!The Holiday Inn Mart Plaza was the first place that we looked at to use as a reception hall for our wedding, and we could not have been more pleased! The whole experience was wonderful. The space was great and the location is hard to beat being right downtown on the river. Barbara was wonderful and endlessly answering my many questions which really put me at ease for the big day! They were very accommodating with different requests and flexible with the space we used. And the food! The food was incredible! One of my friends actually took a picture of her meal because it was the biggest steak she had ever had at a wedding reception! The tasting experience was so much fun, and the dinner at the event was delicious. I would highly recommend using the Mart Plaza for your wedding! -
Quality of service
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Jina Sent on 10/13/20095 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
When we started looking for reception venues, I really wanted something that captured a real Chicago feel. We had a lot of out of town guests and we really wanted them to get a true blue Chicago wedding reception, highlighting our beautiful city. I had dreamed of floor to ceiling windows but the truth is, we were very budget limited. Everywhere we turned we had to spend over $100 a head and I kept being told that we had to go to the burbs to spend anything less than that. I kept hearing about the views at the Holiday Inn, but didn't know what their price range would be so made an appointment to see it just to see it, not knowing what to expect. The room made our jaws drop, it was exactly what I had envisioned. The best part is when we sat down to talk cost, they immediately showed us several ways to cut corners to keep the price low. I mean, what venue tells you show to spend less? My now husband and I went to one more reception vendor after that appointment somewhere else and we felt like we were cheating on the Holiday Inn. We signed that same day. Now, a view is great and all, but the best part of the entire experience was everything that happened after we signed the contract. Barbara Martin and her staff at the hotel was quick to address every question and concern I had that next year and a half right up to the wedding. Barbara was always such a calm energy to be around, my now husband joked about taking a cell phone picture of her so every time I would get kind of stressed out, he could whip out the picture to chill me out. We had a lot of concerns because we did not have a florist, and my mother was doing my flowers. I did not want my mom totally stressed the day of trying to do and set up everything. I literally just unloaded all our wedding stuff on Barbara and she was able to sort out and make sense of all the jumble of crap we gave her to create our amazing room with all our personal touches. Our tasting was fabulous but you have to wonder what the food will be like when they have to create more than one plate of everything. People have not stopped complimenting the food and service at the Holiday Inn even since our wedding! People kept saying it was the best wedding food they had ever had (we had to agree and we go to a lot of wedding, between me and my husband we go to an average of 5 a year, actually 8 this last year! We're lucky we have so many friends and family who include us on their wedding day but it has also allowed us to experience a lot of different weddings). One friend admitted he ate before he came because he is normally so disappointed in wedding food, and he still devoured all his food even though he was completely stuffed because it was so good. I can go on for days about how great our experience was. I really feel like the Holiday Inn is a hidden gem. They don't need any advertising from me because they book up fast, but I was surprised I hadn't heard about them more considering what you get for the money you spend there. In addition, they just remodeled the entire hotel so everything is modern and really nice. There is a bar in the hotel with views that I think are better than something you would get in the Sears Tower or Hancock (I've been in both places when there was a bit of overcast and you are so high up all we saw out the windows were clouds). The bar was perfect because it was a good place to meet our friends the night before the hotel without having to go anywhere but still be somewhere an out of town tourist would appreciate. It's beautiful and its affordable (compared to other downtown hotel locations). Plus, there were tons of included perks that would have easily cost us hundreds if not a thousand dollars more had we gone through a different reception vendor. I think anyone who is looking for a downtown vendor but is concerned about budget should check out this hotel.When we started looking for reception venues, I really wanted something that captured a real Chicago feel. We had a lot of out of town guests and we really wanted them to get a true blue Chicago wedding reception, highlighting our beautiful city. I had dreamed of floor to ceiling windows but the truth is, we were very budget limited. Everywhere we turned we had to spend over $100 a head and I kept being told that we had to go to the burbs to spend anything less than that. I kept hearing about the views at the Holiday Inn, but didn't know what their price range would be so made an appointment to see it just to see it, not knowing what to expect. The room made our jaws drop, it was exactly what I had envisioned. The best part is when we sat down to talk cost, they immediately showed us several ways to cut corners to keep the price low. I mean, what venue tells you show to spend less? My now husband and I went to one more reception vendor after that appointment somewhere else and we felt like we were cheating on the Holiday Inn. We signed that same day. Now, a view is great and all, but the best part of the entire experience was everything that happened after we signed the contract. Barbara Martin and her staff at the hotel was quick to address every question and concern I had that next year and a half right up to the wedding. Barbara was always such a calm energy to be around, my now husband joked about taking a cell phone picture of her so every time I would get kind of stressed out, he could whip out the picture to chill me out. We had a lot of concerns because we did not have a florist, and my mother was doing my flowers. I did not want my mom totally stressed the day of trying to do and set up everything. I literally just unloaded all our wedding stuff on Barbara and she was able to sort out and make sense of all the jumble of crap we gave her to create our amazing room with all our personal touches. Our tasting was fabulous but you have to wonder what the food will be like when they have to create more than one plate of everything. People have not stopped complimenting the food and service at the Holiday Inn even since our wedding! People kept saying it was the best wedding food they had ever had (we had to agree and we go to a lot of wedding, between me and my husband we go to an average of 5 a year, actually 8 this last year! We're lucky we have so many friends and family who include us on their wedding day but it has also allowed us to experience a lot of different weddings). One friend admitted he ate before he came because he is normally so disappointed in wedding food, and he still devoured all his food even though he was completely stuffed because it was so good. I can go on for days about how great our experience was. I really feel like the Holiday Inn is a hidden gem. They don't need any advertising from me because they book up fast, but I was surprised I hadn't heard about them more considering what you get for the money you spend there. In addition, they just remodeled the entire hotel so everything is modern and really nice. There is a bar in the hotel with views that I think are better than something you would get in the Sears Tower or Hancock (I've been in both places when there was a bit of overcast and you are so high up all we saw out the windows were clouds). The bar was perfect because it was a good place to meet our friends the night before the hotel without having to go anywhere but still be somewhere an out of town tourist would appreciate. It's beautiful and its affordable (compared to other downtown hotel locations). Plus, there were tons of included perks that would have easily cost us hundreds if not a thousand dollars more had we gone through a different reception vendor. I think anyone who is looking for a downtown vendor but is concerned about budget should check out this hotel. -
Quality of service
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Melanie Sent on 08/08/20085 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I would highly recommend this place to have your wedding. The views from the floor to ceiling windows in the ballroom are beautiful. You get the view of the chicago river with the Sears Tower in teh background. The wedding coordinator at the Holiday was so friendly and accomodating. She made planning a wedding so stress free.I would highly recommend this place to have your wedding. The views from the floor to ceiling windows in the ballroom are beautiful. You get the view of the chicago river with the Sears Tower in teh background. The wedding coordinator at the Holiday was so friendly and accomodating. She made planning a wedding so stress free. -
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Luz Sent on 05/01/20085 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We wanted our wedding on a beach in Puerto Rico. Due to budget constraints we brought the Caribbean beach to Chicago in February 2006 on the coldest day of that winter. The Wedding Packet included the cake and the anniversary cake, included one night stay for parents of the groom and bride, and the honeymoon suite for the newly weds the room# was kept as a secret) . This was great considering our family members don't live in Chicago. The location is convenient and with breathtaking views of the city. The staff did not have a problem in placing the umbrellas on the Piña Coladas I ordered to welcome the guests. The flower arrangement on the reception table included all tropical flowers. I did not have anyone to help me decorate the day of the wedding. The staff took charge and placed all the decorations as I had it in my plan (I had every thing in labeled boxes), including the decor for the bar. The event planner called my florist and I did not have to worry about it. She was so excited about the theme, she asked me to pour the fish on the aquarium I made Prior to the wedding, we had a tasting of the potential dishes for the dinner; the hotel pleased me in every detail at no extra charge. We were all under one roof, and enjoyed the indoor pool in the winter. Every thing was affordable; the food delicious, the customer service was excellent; the anniversary cake was exactly as the original and edible!We wanted our wedding on a beach in Puerto Rico. Due to budget constraints we brought the Caribbean beach to Chicago in February 2006 on the coldest day of that winter. The Wedding Packet included the cake and the anniversary cake, included one night stay for parents of the groom and bride, and the honeymoon suite for the newly weds the room# was kept as a secret) . This was great considering our family members don't live in Chicago. The location is convenient and with breathtaking views of the city. The staff did not have a problem in placing the umbrellas on the Piña Coladas I ordered to welcome the guests. The flower arrangement on the reception table included all tropical flowers. I did not have anyone to help me decorate the day of the wedding. The staff took charge and placed all the decorations as I had it in my plan (I had every thing in labeled boxes), including the decor for the bar. The event planner called my florist and I did not have to worry about it. She was so excited about the theme, she asked me to pour the fish on the aquarium I made Prior to the wedding, we had a tasting of the potential dishes for the dinner; the hotel pleased me in every detail at no extra charge. We were all under one roof, and enjoyed the indoor pool in the winter. Every thing was affordable; the food delicious, the customer service was excellent; the anniversary cake was exactly as the original and edible! -
Quality of service
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Cheryl Sent on 10/17/20095 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
As I am from out of state originally and my husband is from the suburbs, we decided we wanted to get married in the city. I figured my friends and family would be more likely to come to Chicago versus the suburbs and make a weekend of it. I really wanted to showcase Chicago and went with kind of a Chicago theme for my wedding. We started looking at venues in Chicago and found a lot of places to have no views, broken up spaces or were too expensive. When we went to the Holiday Inn we were blown away with the views from the ballroom, cocktail area and rooms. At the time I wasn't impressed with the carpet and the dance floor, but from recent pictures I have seen they have been updated. My husband insisted that I would be the only one that noticed which was true. The Holiday Inn's location was also great as it is walking distance to Assumption Catholic Church where we were married. This was a big plus with a bunch of people who were unfamiliar with the city coming to the wedding. When we sat down with the sales manager, Kevin Sullivan, we were blown away with how nice he was and willing to work with us on all aspects of the wedding. We were able to add and subtract portions of the package to get it to have all the items we wanted at a price we could afford. He was willing to work with us on room rates and parking prices as we had a lot of people coming from out of town. We were able to add in the late night pizzas we wanted and the additional bartender to ensure no one waited in line for a drink. The wedding cake which was provided through the House of Fine Chocolates was amazing and Karen was wonderful to work with there. During the time between when we signed the contract and the wedding, Barbara Martin replaced Kevin Sullivan as the sales manager which was a little bit of a tough transition as she was new and we had discussed many details with Kevin. The wedding reception was beautiful and everything was set up as we had discussed. The food and service at the reception was great. There were a few hiccups with us and some of our guests getting charged the wrong amount for rooms and parking, but those were all rectified. Some wedding guests didn't get the room type they had requested and some did not get their welcome baskets, but these were also rectified. Overall, I was incredibly happy and received so many compliments on my wedding it is ridiculous.As I am from out of state originally and my husband is from the suburbs, we decided we wanted to get married in the city. I figured my friends and family would be more likely to come to Chicago versus the suburbs and make a weekend of it. I really wanted to showcase Chicago and went with kind of a Chicago theme for my wedding. We started looking at venues in Chicago and found a lot of places to have no views, broken up spaces or were too expensive. When we went to the Holiday Inn we were blown away with the views from the ballroom, cocktail area and rooms. At the time I wasn't impressed with the carpet and the dance floor, but from recent pictures I have seen they have been updated. My husband insisted that I would be the only one that noticed which was true. The Holiday Inn's location was also great as it is walking distance to Assumption Catholic Church where we were married. This was a big plus with a bunch of people who were unfamiliar with the city coming to the wedding. When we sat down with the sales manager, Kevin Sullivan, we were blown away with how nice he was and willing to work with us on all aspects of the wedding. We were able to add and subtract portions of the package to get it to have all the items we wanted at a price we could afford. He was willing to work with us on room rates and parking prices as we had a lot of people coming from out of town. We were able to add in the late night pizzas we wanted and the additional bartender to ensure no one waited in line for a drink. The wedding cake which was provided through the House of Fine Chocolates was amazing and Karen was wonderful to work with there. During the time between when we signed the contract and the wedding, Barbara Martin replaced Kevin Sullivan as the sales manager which was a little bit of a tough transition as she was new and we had discussed many details with Kevin. The wedding reception was beautiful and everything was set up as we had discussed. The food and service at the reception was great. There were a few hiccups with us and some of our guests getting charged the wrong amount for rooms and parking, but those were all rectified. Some wedding guests didn't get the room type they had requested and some did not get their welcome baskets, but these were also rectified. Overall, I was incredibly happy and received so many compliments on my wedding it is ridiculous. -
Quality of service
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Sara Sent on 12/21/20174.9 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
I would highly recommend this venue and Liliana to anyone looking to get married in DT Chicago! Not only is it located downtown but it is on the 15th floor with great views. We appreciated the all-inclusive feel since we did not have to worry about finding tables, chairs, food, cake, or hotel rooms. Overall, my experience was great and it was awesome to walk around the lobby, bar, and restaurant and see our guests. It made it easier to speak with everyone. Liliana, the Catering Sales Manager, was amazing and answered all of our questions in a smile. She helped us get the most "bang for our buck!" The only hiccup was with their computer system for the rooms. They were having a hard time identifying which rooms where for whom, especially if the last names were the same. They do not have valet but do have parking and bellmen that were extremely vital in bringing our stuff to our rooms. But that would not stop me from going back.I would highly recommend this venue and Liliana to anyone looking to get married in DT Chicago! Not only is it located downtown but it is on the 15th floor with great views. We appreciated the all-inclusive feel since we did not have to worry about finding tables, chairs, food, cake, or hotel rooms. Overall, my experience was great and it was awesome to walk around the lobby, bar, and restaurant and see our guests. It made it easier to speak with everyone. Liliana, the Catering Sales Manager, was amazing and answered all of our questions in a smile. She helped us get the most "bang for our buck!" The only hiccup was with their computer system for the rooms. They were having a hard time identifying which rooms where for whom, especially if the last names were the same. They do not have valet but do have parking and bellmen that were extremely vital in bringing our stuff to our rooms. But that would not stop me from going back. -
Quality of service
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