Zota Beach Resort Reviews
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Reviews
4.9 out of 5 rating
4.9 Excellent
4.9 out of 5 rating
21 Reviews
98% recommend it
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Quality of service 4.9 out of 5 rating
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Average response time 4.9 out of 5 rating
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Professionalism 4.9 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 5 out of 5 rating
Awards
21
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![Zota Beach Resort 1](https://cdn0.weddingwire.com/review/9733/original/640/jpg/2723379.jpeg)
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+31
User photos
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Weddingwire
4.9/5
21 reviews
Google
4.4/5
1380 reviews
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Featured
Angela Sent on 05/23/20235 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
A Dream Wedding at Zota Beach Hotel - Exemplary Service by Crystal
We recently had the pleasure of hosting our wedding at the exquisite Zota Beach Hotel, and we are beyond thrilled with the exceptional experience provided by Crystal, our event manager. From the moment we arrived until the final farewell, Zota’s unwavering dedication and attention to detail made our special day truly unforgettable.
First and foremost, the venue itself is a paradise. Zota Beach Hotel offers a breathtaking setting with pristine white sand beaches and stunning ocean views. The elegant and contemporary design of the hotel created the perfect backdrop for our wedding celebration. The team at Zota Beach Hotel went above and beyond to ensure that every aspect of our wedding, from the ceremony to the reception, was flawlessly executed.
Crystal, our event manager, was an absolute gem throughout the entire planning process. Her expertise, professionalism, and genuine enthusiasm made us feel at ease from the very beginning. Crystal listened attentively to our vision and brought it to life with precision and creativity. She meticulously coordinated every detail, working closely with us and our vendors to ensure a seamless experience. Her organization and timely communication truly alleviated any stress, allowing us to fully enjoy the journey leading up to our wedding day.
On the day of our wedding, Crystal's presence was invaluable. She oversaw every aspect, ensuring that the timeline was adhered to and that everything ran smoothly. From coordinating with the vendors to managing last-minute changes, Crystal's calm and composed demeanor reassured us that we were in the best hands. Her warm and accommodating nature extended to our guests as well, making them feel welcome and attended to throughout the entire event.
Additionally, we would like to express our gratitude to Dan, the concierge at Zota Beach Hotel. He consistently went above and beyond to make our stay and wedding experience exceptional. Dan's impeccable attention to detail and personalized service truly exceeded our expectations. From arranging transportation for our guests to recommending local attractions, his expertise and genuine care for our comfort and satisfaction were evident in every interaction. Dan's dedication and warmth added an extra layer of hospitality to our wedding weekend.
The service provided by the entire staff at Zota Beach Hotel was remarkable. From the friendly front desk team to the attentive waitstaff at our reception, every staff member displayed a genuine commitment to ensuring our happiness. The quality of the food, the attention to detail in the decor, and the seamless execution of our event truly showcased the hotel's commitment to excellence.
Our wedding at Zota Beach Hotel was a dream come true, thanks to the impeccable service and dedication of Crystal, our event manager, and Dan, the concierge. We wholeheartedly recommend Zota Beach Hotel to anyone seeking a stunning venue for their wedding or any special occasion. The breathtaking setting, combined with the outstanding team, will create memories that last a lifetime. Thank you, Crystal, Dan, and the entire Zota Beach Hotel staff, for making our wedding day beyond magical.We recently had the pleasure of hosting our wedding at the exquisite Zota Beach Hotel, and we are beyond thrilled with the exceptional experience provided by Crystal, our event manager. From the moment we arrived until the final farewell, Zota’s unwavering dedication and attention to detail made our special day truly unforgettable.
First and foremost, the venue itself is a paradise. Zota Beach Hotel offers a breathtaking setting with pristine white sand beaches and stunning ocean views. The elegant and contemporary design of the hotel created the perfect backdrop for our wedding celebration. The team at Zota Beach Hotel went above and beyond to ensure that every aspect of our wedding, from the ceremony to the reception, was flawlessly executed.
Crystal, our event manager, was an absolute gem throughout the entire planning process. Her expertise, professionalism, and genuine enthusiasm made us feel at ease from the very beginning. Crystal listened attentively to our vision and brought it to life with precision and creativity. She meticulously coordinated every detail, working closely with us and our vendors to ensure a seamless experience. Her organization and timely communication truly alleviated any stress, allowing us to fully enjoy the journey leading up to our wedding day.
On the day of our wedding, Crystal's presence was invaluable. She oversaw every aspect, ensuring that the timeline was adhered to and that everything ran smoothly. From coordinating with the vendors to managing last-minute changes, Crystal's calm and composed demeanor reassured us that we were in the best hands. Her warm and accommodating nature extended to our guests as well, making them feel welcome and attended to throughout the entire event.
Additionally, we would like to express our gratitude to Dan, the concierge at Zota Beach Hotel. He consistently went above and beyond to make our stay and wedding experience exceptional. Dan's impeccable attention to detail and personalized service truly exceeded our expectations. From arranging transportation for our guests to recommending local attractions, his expertise and genuine care for our comfort and satisfaction were evident in every interaction. Dan's dedication and warmth added an extra layer of hospitality to our wedding weekend.
The service provided by the entire staff at Zota Beach Hotel was remarkable. From the friendly front desk team to the attentive waitstaff at our reception, every staff member displayed a genuine commitment to ensuring our happiness. The quality of the food, the attention to detail in the decor, and the seamless execution of our event truly showcased the hotel's commitment to excellence.
Our wedding at Zota Beach Hotel was a dream come true, thanks to the impeccable service and dedication of Crystal, our event manager, and Dan, the concierge. We wholeheartedly recommend Zota Beach Hotel to anyone seeking a stunning venue for their wedding or any special occasion. The breathtaking setting, combined with the outstanding team, will create memories that last a lifetime. Thank you, Crystal, Dan, and the entire Zota Beach Hotel staff, for making our wedding day beyond magical. -
Quality of service
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Danielle M. Sent on 04/03/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Curreri/Mitchell wedding
The Zota Beach Resort was Amazon. I came from out of town so I did everything on the phone. Crystal was absolutely fabulous putting everything together for me. The food was Amazon couldnt get enough of it and Stefanie from Swanky Soiree Events was fabulous as well she made the hall outstanding between. And made sure what ever I need I got, between the both of them there were no hiccups I would definitely recommend them to anybody that is throwing any kind of party especially a wedding the staff was wonderful as well thank you so much for everything.The Zota Beach Resort was Amazon. I came from out of town so I did everything on the phone. Crystal was absolutely fabulous putting everything together for me. The food was Amazon couldnt get enough of it and Stefanie from Swanky Soiree Events was fabulous as well she made the hall outstanding between. And made sure what ever I need I got, between the both of them there were no hiccups I would definitely recommend them to anybody that is throwing any kind of party especially a wedding the staff was wonderful as well thank you so much for everything.-
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+3 photos
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Quality of service
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Janelle G. Sent on 01/13/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The beach wedding of my dreams!
Zota was the PERFECT location for our perfect beach wedding. We wanted something where our guests could all stay together and have the ceremony, cocktail hour and reception all right next to each other so no one would have to worry about transportation. And trust me, THIS IS IT! The hotel itself is one of my favorites. Even the worst room is beautiful and has a balcony. Our guests all wished they stayed longer no matter how long they stayed. We had postponed our wedding a full year so in a situation where the planning could've been chaotic, the Zota team was so understanding and worked so well with us. We planned the whole thing from New York and they made it all go so smoothly. And when it was finally wedding day, wow, this beach is the nicest beach I've ever been on! We had a gorgeous day and didn't have to move anything inside. The reception area was outside in the sand and was better than I ever could have imagined. We originally planned for 150 which definitely would've fit but it was nice when our number turned out to be 112. Seemed perfect for the space with plenty of room for dancing. And the food was fantastic! I cannot say enough good things about this venue. I so badly want to do it all over again!!!Zota was the PERFECT location for our perfect beach wedding. We wanted something where our guests could all stay together and have the ceremony, cocktail hour and reception all right next to each other so no one would have to worry about transportation. And trust me, THIS IS IT! The hotel itself is one of my favorites. Even the worst room is beautiful and has a balcony. Our guests all wished they stayed longer no matter how long they stayed. We had postponed our wedding a full year so in a situation where the planning could've been chaotic, the Zota team was so understanding and worked so well with us. We planned the whole thing from New York and they made it all go so smoothly. And when it was finally wedding day, wow, this beach is the nicest beach I've ever been on! We had a gorgeous day and didn't have to move anything inside. The reception area was outside in the sand and was better than I ever could have imagined. We originally planned for 150 which definitely would've fit but it was nice when our number turned out to be 112. Seemed perfect for the space with plenty of room for dancing. And the food was fantastic! I cannot say enough good things about this venue. I so badly want to do it all over again!!!-
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+8 photos
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Quality of service
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Shannon Sent on 11/18/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding Reception Goals!!
Held our wedding reception here and could not have been happier! Majority of our guests including ourselves stayed at the Zota + loved our time there. Highly recommend getting a premium room instead of standard - well worth the extra $$$
We want to give a shout out to Crystal Russell who went above and beyond for our special day. Also, we cannot forget our beloved Shelly - she bartended at our wedding and within the resort. I am not lying when we say every single of our of guests thought so highly of her!Held our wedding reception here and could not have been happier! Majority of our guests including ourselves stayed at the Zota + loved our time there. Highly recommend getting a premium room instead of standard - well worth the extra $$$
We want to give a shout out to Crystal Russell who went above and beyond for our special day. Also, we cannot forget our beloved Shelly - she bartended at our wedding and within the resort. I am not lying when we say every single of our of guests thought so highly of her! -
Quality of service
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Laura B. Sent on 07/06/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wonderful venue right on the Gulf
We couldn't be happier with our experience working with the Zota Beach Resort for our beach wedding!! We ran into issues with our original date due to Covid-19 and the entire team was was incredibly flexible and accommodating as the situation unfolded. All of our guests commented on how impressed they were with the venue and the staff. We strongly recommend them for any future event.We couldn't be happier with our experience working with the Zota Beach Resort for our beach wedding!! We ran into issues with our original date due to Covid-19 and the entire team was was incredibly flexible and accommodating as the situation unfolded. All of our guests commented on how impressed they were with the venue and the staff. We strongly recommend them for any future event. -
Quality of service
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Jessica J. Sent on 08/19/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wonderful!!
Working with Kara and The Zota was amazing. They made sure I did not have to worry about a single thing on our big day. We are so appreciative for everyone at The Zota and for their use of an awesome day of coordinating service. We had the most amazing time and everything was taken care of perfectly.Working with Kara and The Zota was amazing. They made sure I did not have to worry about a single thing on our big day. We are so appreciative for everyone at The Zota and for their use of an awesome day of coordinating service. We had the most amazing time and everything was taken care of perfectly. -
Quality of service
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Julie F. Sent on 01/01/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Thank You So Much
Thank you so much to Crystal, Anna, and the entire team at the Zota for making our wedding so special. From the hotel rooms, to the beach ceremony, to the ballroom reception and post-wedding brunch, this team went above and beyond. Our guests had an incredible time all weekend, and it’s a testament to the entire staff. Crystal you are a rockstar - thank you from the bottom of our hearts!Thank you so much to Crystal, Anna, and the entire team at the Zota for making our wedding so special. From the hotel rooms, to the beach ceremony, to the ballroom reception and post-wedding brunch, this team went above and beyond. Our guests had an incredible time all weekend, and it’s a testament to the entire staff. Crystal you are a rockstar - thank you from the bottom of our hearts! -
Quality of service
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Ann M. Sent on 06/13/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful!
Our wedding reception at Zota was so beautiful! The team there is outstanding. I can’t recommend this hotel enough. Thanks to Kara and Rio, they made our experience so amazing. The food was delicious and the terrace was perfect for our small group. Everyone had such a wonderful time. The beach view is breathtaking, can’t wait to go back!Our wedding reception at Zota was so beautiful! The team there is outstanding. I can’t recommend this hotel enough. Thanks to Kara and Rio, they made our experience so amazing. The food was delicious and the terrace was perfect for our small group. Everyone had such a wonderful time. The beach view is breathtaking, can’t wait to go back! -
Quality of service
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Tiffany G. Sent on 06/23/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing Venue and Service!
Kara was wonderful throughout the whole process! She remembered every important detail and delivered on all counts! We loved having our wedding at Zota! We had a private boardwalk to the ceremony site on the beach which was important to me. The ballroom is nicely updated and all linens are included so we didn't have to spend a fortune on decor to transform the space! Food was amazing! Everyone raved about it! We chose a duet plate so we could give everyone surf n turf!Kara was wonderful throughout the whole process! She remembered every important detail and delivered on all counts! We loved having our wedding at Zota! We had a private boardwalk to the ceremony site on the beach which was important to me. The ballroom is nicely updated and all linens are included so we didn't have to spend a fortune on decor to transform the space! Food was amazing! Everyone raved about it! We chose a duet plate so we could give everyone surf n turf!-
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+9 photos
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Quality of service
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Alyssa S. Sent on 11/02/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Treated like royalty
I had an amazing experience at the Zota Beach Resort. I honestly felt like I was treated like royalty. Everyone knew who I was and were so friendly/ helpful to all of my guests (Rio and Barbara from the pool bar were amazing!) They catered to our needs and just made the experience absolutely perfect! Kara and Kevin had everything organized and set up so perfectly, I could not have asked for a better experience. Everything exceeded my expectations. Thank you to everyone who helped my day possible! The Zota Beach Resort staff are rockstars!I had an amazing experience at the Zota Beach Resort. I honestly felt like I was treated like royalty. Everyone knew who I was and were so friendly/ helpful to all of my guests (Rio and Barbara from the pool bar were amazing!) They catered to our needs and just made the experience absolutely perfect! Kara and Kevin had everything organized and set up so perfectly, I could not have asked for a better experience. Everything exceeded my expectations. Thank you to everyone who helped my day possible! The Zota Beach Resort staff are rockstars! -
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Marcie P. Sent on 09/20/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent Wedding Experience
I couldn't have asked for a better venue for our wedding. The entire staff was wonderful, especially the GM. They made our event truly special. Even our guests raved about the fantastic experience. I would highly recommend Zota for any special occasion!I couldn't have asked for a better venue for our wedding. The entire staff was wonderful, especially the GM. They made our event truly special. Even our guests raved about the fantastic experience. I would highly recommend Zota for any special occasion! -
Quality of service
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Blake H. Sent on 06/12/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great service, amazing place
Our wedding experience at Zota was simply amazing. The amenities, location, service, and Kara's attention to detail as our liaison was phenomenal. We are so pleased with our wedding and the relationships we developed at Zota. We will be back. The service at the resort (from Barbara, Gia, Zack, and Jane) was phenomenal. Thank you!Our wedding experience at Zota was simply amazing. The amenities, location, service, and Kara's attention to detail as our liaison was phenomenal. We are so pleased with our wedding and the relationships we developed at Zota. We will be back. The service at the resort (from Barbara, Gia, Zack, and Jane) was phenomenal. Thank you! -
Quality of service
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Brittany N. Sent on 06/03/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
#letsgetfoxy
Zota was a great venue to work with! We were deciding between two hotels & I am so glad we decided to go with Zota. Our guest had a wonderful experience as well. We truly had an amazing time and we can't wait to visit Zota again! THANK YOU!Zota was a great venue to work with! We were deciding between two hotels & I am so glad we decided to go with Zota. Our guest had a wonderful experience as well. We truly had an amazing time and we can't wait to visit Zota again! THANK YOU! -
Quality of service
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Chrissy Sent on 09/12/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding Venue
We recently got married at Zota Beach Resort and our day couldn’t have been more perfect!! It was a destination wedding which was hard to plan but was made so easy by our wedding coordinator, Kara Kelsey! The staff was over the top welcoming and accommodating for anything we needed! I highly recommend Zota for any special occasion or even just a vacation get away!!We recently got married at Zota Beach Resort and our day couldn’t have been more perfect!! It was a destination wedding which was hard to plan but was made so easy by our wedding coordinator, Kara Kelsey! The staff was over the top welcoming and accommodating for anything we needed! I highly recommend Zota for any special occasion or even just a vacation get away!! -
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Wendy Sent on 04/29/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing, Beautiful, Friendly & just AWESOME
Kara Kelsey, Robi, Emily and the entire staff at Zota were absolutely tremendous. Their facility it top notch and their friendliness, true caring nature and hospitality was second to non. We can't wait to come back and visit! Without a doubt the best destination venue in the Sarasota area!Kara Kelsey, Robi, Emily and the entire staff at Zota were absolutely tremendous. Their facility it top notch and their friendliness, true caring nature and hospitality was second to non. We can't wait to come back and visit! Without a doubt the best destination venue in the Sarasota area! -
Quality of service
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Hanni W. Sent on 10/15/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Zota Wedding
Kara Kelsey was absolutely amazing! She made the wedding planning so easy for me as she had great ideas and direction. I couldn't have asked for this to go any smoother. I'm very grateful for her and the Zota Resort. Everyone was professional, accommodating, and kind.Kara Kelsey was absolutely amazing! She made the wedding planning so easy for me as she had great ideas and direction. I couldn't have asked for this to go any smoother. I'm very grateful for her and the Zota Resort. Everyone was professional, accommodating, and kind. -
Quality of service
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Hanni Sent on 10/02/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This resort is amazing. The staff are so nice and the resort is beautiful. I had my wedding here 9/29 and all of my guests loved it! Great clean rooms, an amazing pool, and beautiful beaches.This resort is amazing. The staff are so nice and the resort is beautiful. I had my wedding here 9/29 and all of my guests loved it! Great clean rooms, an amazing pool, and beautiful beaches. -
Quality of service
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Nicole W. Sent on 03/18/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The best venue
Good for people who are looking for a ceremony and reception at the same place. The venue is in a beautiful location and the interior looks great with all the hanging plantsGood for people who are looking for a ceremony and reception at the same place. The venue is in a beautiful location and the interior looks great with all the hanging plants -
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Beverly M. Sent on 01/01/20204.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I am totally happy about my experience!
I am very impressed with the venue, food, & service. Kara in catering was exceptionally helpful & professional & a delight to work with for our party. All staff were friendly & helpful!I am very impressed with the venue, food, & service. Kara in catering was exceptionally helpful & professional & a delight to work with for our party. All staff were friendly & helpful! -
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Cynthia C. Sent on 04/17/20194.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everything was excellent, Gorgeous Resort
My wedding at Zona couldn’t have been more beautiful. The staff was very professional but at the same time very friendly. Kara, my event planner was exceptionally wonderful. She handled everything for me and I didn’t have to worry about one thing. I would love to do it over and over again. They made my day exactly how I wanted it to be.My wedding at Zona couldn’t have been more beautiful. The staff was very professional but at the same time very friendly. Kara, my event planner was exceptionally wonderful. She handled everything for me and I didn’t have to worry about one thing. I would love to do it over and over again. They made my day exactly how I wanted it to be. -
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Ryan Sent on 08/09/20192.8 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 2.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Zota Beach Resort Summary
Resort view is beautiful, located right on the ocean. The resort has two wings; if looking from the beach the left wing of the resort needs a make over; older and beat up. The right wing is newly renovated and has a way better appearance than the other wing. We stayed in the Beachfront King Suite and the view is amazing but the room isn't special at all. The room is definitely big but the room is older and beat up which is a shame because the resort says it's their best room of the entire resort. The staff is a mess there; throughout our wedding planning process the majority of people we were working with left the company whether that was being fired or a personal choice. It takes a lot for the staff to effectively transfer a call even. The majority of the time when you call the main number, they transfer you about three to four times and usually don't even know who the person is that you're asking for. The grounds of the resort are really nice and the ballroom is amazing; the staff did a really nice setup of the ballroom. The resort doesn't have a very good option for a ceremony location. It's either in the ballroom which has no windows or the beach which you have to deal with other guests of the resort of watching the ceremony and getting in the pictures. The beach is a beautiful setting but you definitely don't have a private atmosphere option if the ceremony is on the beach. My wife and I stay at a lot of nice four and five star resorts and hotels and we believe this resort doesn't belong in the four star resort category; the suite we stayed in was truly disappointing as far as the cosmetics of the room.Resort view is beautiful, located right on the ocean. The resort has two wings; if looking from the beach the left wing of the resort needs a make over; older and beat up. The right wing is newly renovated and has a way better appearance than the other wing. We stayed in the Beachfront King Suite and the view is amazing but the room isn't special at all. The room is definitely big but the room is older and beat up which is a shame because the resort says it's their best room of the entire resort. The staff is a mess there; throughout our wedding planning process the majority of people we were working with left the company whether that was being fired or a personal choice. It takes a lot for the staff to effectively transfer a call even. The majority of the time when you call the main number, they transfer you about three to four times and usually don't even know who the person is that you're asking for. The grounds of the resort are really nice and the ballroom is amazing; the staff did a really nice setup of the ballroom. The resort doesn't have a very good option for a ceremony location. It's either in the ballroom which has no windows or the beach which you have to deal with other guests of the resort of watching the ceremony and getting in the pictures. The beach is a beautiful setting but you definitely don't have a private atmosphere option if the ceremony is on the beach. My wife and I stay at a lot of nice four and five star resorts and hotels and we believe this resort doesn't belong in the four star resort category; the suite we stayed in was truly disappointing as far as the cosmetics of the room. -
Quality of service
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