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Dedicated May 2021

Am i exaggerating??

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Cynthia, on March 12, 2021 at 3:48 PM

Posted in Planning 25

Hey Ladies!

We are 8 weeks away from wedding day. On Feb 2nd I had told our caterer we cut our guest list back to 10. We had made a deposit of $2,500 for our original wedding of 200 back in 2019. But due to covid and such we decided to just do a mini wedding. Well here we are in March and have not heard a word from them! They are still open. Their Facebook page is active replying to comments. We posted a question on their page, no response. I've emailed them 5 times trying to get a new invoice for our mini wedding and obviously a refund of our original deposit. We call no answer.
We live out of state so going there is an option but I don't know how to feel. Is it reasonable to just show up? Am I exaggerating? Btw. Before we cut back I would email and get a response within 3 days. So over a month is unusual. My fiance even left voicemails and no call back. Please help! I'm frustrated!!

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25 Comments

Master October 2020
Yasmine · on March 14, 2021 at 8:57 AM
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Oh yeah that's definitely a problem. I hope everything works out for you all!
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VIP August 2021
Katie · on March 14, 2021 at 9:18 AM
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You are not overreacting, I'd probably show up unannounced to get answers. If you can't I agree with others to have a close family or friend do it. But it would be better for you to do it.
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Devoted May 2023
Megan · on March 14, 2021 at 3:35 PM
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Not at all. They should be eager to please their customer. I'd be extremely up their asses on getting a reply. If it's feasible, I'd have someone nearby show up.
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Dedicated May 2021
Cynthia · on March 14, 2021 at 4:02 PM
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Thanks ladies! It really sucks and unprofessional how some vendors handle these things. It adds to the stress. I hope at the end it all works out. For now we got a new invoice and have been in contact with them everyday to ensure we are on the same page. Thank you ladies. If they do this agian I plan to just show up.
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Expert July 2022
Elmarose · on March 16, 2021 at 3:41 AM
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Thank you for the update! I am so glad they were back in touch and hopefully they maintain contact with you until your wedding day. I definitely understand as that happened with our vendor for our photo-booth. We had a contract but didn't need to leave any deposit so thankfully we just called it quits after 4 months of not hearing back and looked for another vendor. Best wishes!🥰
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