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Dedicated April 2015

BookIt.com has me SO FRUSTRATED!!!!

Misty, on February 10, 2015 at 2:14 PM Posted in Honeymoon 0 5

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So I booked our honeymoon thru Bookit.com in October. Beautiful resort, upgraded the room and thought "Wow! Such a beautiful place and great price!" So today I get an email from them saying they have specials so I wanted to check and see what kind of special our resort was running. I chose the same dates we are traveling, same upgraded room and all the other options and it is over $1000 cheaper!!! I called them immediately and spoke to someone. They refused any kind of price adjustment. The only option I had was to cancel the current hotel booking I had and book the lower priced one. But then if I did that I would have to wait around 10 business days for a refund of our money. Does anyone else see that as frustrating or is it just me?

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5 Comments

Latest activity by Allison, on February 10, 2015 at 2:32 PM

Master May 2016
Jessica · on February 10, 2015 at 2:18 PM
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That's very frustrating! But for over 1k I would definitely cancel and re-book
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Master October 2014
kristenann · on February 10, 2015 at 2:20 PM
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Ugh. That's pretty crappy customer service. Like Jessica, I would also cancel and then rebook.
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Dedicated April 2015
Misty · on February 10, 2015 at 2:20 PM
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The problem is the air fare is non-refundable. And I really don't have an extra $2000 to pay, which is what I would have to do to book the one that is cheaper
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Devoted October 2016
Amy · on February 10, 2015 at 2:27 PM
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Though i see your frustration and would totally be pissed too, you booked about 4 months ago.. if it were within a month than i'd say yes, definitely push for a discount, but i don't think you can win in this situation.
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Master May 2015
Allison · on February 10, 2015 at 2:32 PM
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That sucks, I went through tripguy.com and they will rebook as much as I want before I pay in full, which is 45 days before. Maybe you can look into that? I only had to put down $300 to hold my room and I have to pay in full by march 20th (i think) If you have $300 to put down, maybe you can do that and then when your money is refunded you can pay it off?

ETA: your wedding is only a week before mine, so you do have the time
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