Bridesmaid Dresses- Tulle & Chantilly

Has anyone had any positive experiences with ordering bridesmaid dresses from Tulle and Chantilly? I was really excited about the colors and styles, but it has been difficult to get an estimated ship date since all of my (9) bridesmaids have ordered their dresses. Today one of my bridesmaids received an email that their finance department shows that her card reported their charge as fraudulent. However, her bank statement confirms it went through 7 weeks ago we she ordered. I realize it can take a while to make the dresses, but I’m concerned about the lack of communication and this error in their finance department.

Another bridesmaid sent an email (the only form of communication that they offer) to the company and they sent back an automated responses saying that they were closed for 21 days to celebrate the Chinese New Year. I did not even know the company was out of China! I’m looking for some positive experiences to give me some hope because I’m currently distraught wondering whether or not this whole process is a big scam or not. Help?!?