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Master October 2009

Canceling WW Account

CelticChick831, on September 11, 2012 at 5:17 PM Posted in Planning 0 8

How do I cancel my Wedding Wire Account? I have looked a few times and could not find any area that allows me to cancel the account, nor have I been able to find a "contact us" area to allow me to write to someone to cancel.

I have gotten several emails with updates and even had a family member and old family friend send their congrats on my website that I have tried to close twice. I normally wouldn't mind but we are no longer together and it can be awkward to explain that to someone sometimes.

8 Comments

Latest activity by Sandy, on October 12, 2020 at 10:22 AM
  • Shannon
    Master August 2013
    Shannon ·
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    Not sure how to fully cancel but in the mean time make your profile private and delete or password protect your webpages.

    Searched and found this:

    "How can I inactivate my account?

    To inactivate your account, please send us an email at support@weddingwire.com with your request, or you can submit a request here.

    In order to expedite the request, please send your request from the email address on your WeddingWire account and include your wedding date as well"

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  • Gee O. aka Happily Wifed Up
    Master June 2012
    Gee O. aka Happily Wifed Up ·
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    I wondered the same thing too, PM'd Christina a while back but got no reply. So i just changed my setting of receiving email notifications. It will really suck if we cant't close our accounts tho.

    Maybe title your discussion "Canceling WW Account: Attn WW Christina" to get her attention more

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  • krisalicious
    Master April 2012
    krisalicious ·
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    I'm not sure either but I'm sorry. Smiley sad

    I know if you go to "manage my account" you can uncheck all the update emails. We never put a guestbook function on our wedding website, but I turned all the update emails off. I don't see that I have messages or replies to my posts unless I'm on WW.

    I know there's a way to do it though. If you email WW Christina/WW Support they can help you.

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  • tiedaknot™
    Master March 2013
    tiedaknot™ ·
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    Send WW Christina a PM and ask her =) She knows everything WW

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  • Sarah
    Super October 2013
    Sarah ·
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    Http://www.weddingwire.com/wedding-advice/how-do-close-my-account/09206242985e9139.html

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  • Christina
    Master October 2017
    Christina ·
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    Thank you @Shannon!

    *Ladies - Please always remember that our Support Center, support.weddingwire.com, is an excellent resource for all these questions! There's an article about 'closing your account' located there.

    @CelticChick831 - Please write into our team at support@weddingwire.com indicating that you would like to close your account. They will be able to take care of this for you!

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  • Christina
    Master October 2017
    Christina ·
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    @Gee - You PMed me about closing your account?! I apologize that I missed that, somehow.

    You may also contact support@weddingwire.com to remove your account.

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  • S
    February 2021
    Sandy ·
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    View Quoted Comment
    Hey, I am the mother-in-law and thought it was just an information. I was charged twice for this app. I would like to cancel. Thank you
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