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Master August 2019

Can't dm

Rebecca, on December 16, 2020 at 2:52 PM Posted in Account Support 0 2

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I'm having trouble sending DMs.

I click on the verification checkbox, it shows a check mark, I press "post" .... and it pends. For however long I feel like letting it pend. If it let it go long enough, the verification shows as "expired" and wants renewing... but then I can't press "post" again.

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Latest activity by Rebecca, on December 16, 2020 at 5:15 PM

WeddingWire Administrator March 2023
WeddingWire Support Team · on December 16, 2020 at 5:10 PM
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Hello Rebecca,
Can you try and clear your cache and cookies from the web browser that you are using to see if that helps. If you are still having issues please contact us at help@weddingwire.com so we can do some further research on your account.
https://wedding-wire.zendesk.com/hc/en-us/articles/360047264491-Clearing-Cache
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Master August 2019
Rebecca · on December 16, 2020 at 5:15 PM
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This is happening on my phone and my computer.

I can dm people I've dm'd before, but cannot reply to one particular conversation. It's very odd
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