Caterer not responding

Also to note- the email on 12/23 was about something separate

Ar this point I would call them, your wedding is a couple months away and the longer you wait the slimmer your options are for a caterer.

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Do you think I should wait until the holiday is over so early next week or call them like today?

View Quoted Comment I would call them today, worst case is that you leave a message. Are they a restaurant? Do they post to social media? They haven't said anything about taking a holiday, right?

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They are just a catering company with a kitchen in their building. I checked and their last post was like end of November. Nope not to me, and there's not one of those automatic "out of office" messages coming from their email if they are taking one so I'm super confused because they definitely weren't like this when we originally met and then later booked with them it was a 24 hour wait maximum.

View Quoted Comment In that case I would ****% be calling them today. And again after the new year. If no response by mid janurary I'd reach out to other company's. Sorry you're dealing with this.

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I will do that!!! Thank you, I'm hoping it all works out so I don't have to scramble trying to find a new one and lose my money.

I'm sooo very sorry. On the legal side, I hooe you have an actual contract as I trust there will be legal ramifications. If thy don't come through, please post their name so everyone else will know who they are. Again, I'm so very sorry and really hope they will respond with a good explanation.

View Quoted Comment Thank you!!! Yes we do have a contract with them and have paid a deposit. If this turns out bad I will certainly let everyone know.

View Quoted Comment You're very welcome

They haven’t responded in almost a month. That’s terrible service. I would be finding a new caterer that is hopefully reliable at this point.
I hope you hear back after phone calls. Otherwise, find someone else and try to get your deposit back.
Go to the bank or call credit card co. and have the charges reversed. Good luck.

View Quoted Comment I just wanted to update everyone. I messaged the company on Facebook today and they called me immediately, they sent me a photo showing that they did reply to my email on the 1st but I for some reason didn’t get it and they didn’t receive my email on the 23rd. We aren’t sure what happened there with the emails but all has been squared away and the provided me with a cell to text if I’m ever having an issue being able to contact them for some reason!

That’s good news!

View Quoted Comment Good to hear that you were able to get in contact with them!

View Quoted Comment That's great to hear!


I had a similar issue when I first booked my caterer too. Glad it's worked out!