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heather
VIP April 2013

davids bridal return policy?

heather, on March 4, 2012 at 2:56 AM Posted in Wedding Attire 0 31

Does any one know if they will let you return your dress? there has been no alterations made to it...i got it a little over a month ago and i am seriously having second thoughts..i only tried on 5 ..My mom and my moh loved it and at the time I did too..but know i think i should try some more on..is this normal to have dress doubts? lol ;-)

attaching a pic.. please excuse my hair..it looks like a hot mess after trying on dresses!


31 Comments

Latest activity by Shannon, on February 16, 2020 at 5:44 PM
  • Jennifer G
    Master September 2014
    Jennifer G ·
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    It depends on if the dress was a final sale or not and if it was purchased online or in store. I can tell you they will usually allow you to get a different dress and exchange this one for it. The time limit is four months though and it must not have been altered and must have the tags still attached so in short yes, but I don't believe you can get a refund but you can exchange. Hope this helps. Good luck!

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  • Jennifer G
    Master September 2014
    Jennifer G ·
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    BTW I personally did the same thing I purchased a dress and had doubts about it so I went shopping again and found the "ONE" so if your dissatisfied then I really think you should shop around. They kept saying when it's the one you'll know and I didn't understand until i tried on the one I ended up purchasing and I know it was the right choice I have no doubts. IMOP your face says it all in the pic you look unsure not like a gleaming happy bride. If your not happy I'm sure they will exchange it for another dress but remember you only have four months.

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  • Meghan
    Super July 2012
    Meghan ·
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    I know my bridal dress said "Final Sale" on it.

    They did let me exchange a bridesmaid dress a few months ago. I just needed to go up a size. (The BM had been kicked out the wedding, the dress was purchased, and I was a replacement.)

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  • Pan
    Master March 2012
    Pan ·
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    DB like most bridal shops doesn't do refunds(unless it's for something bought online). They do exchanges as long as you don't wait too long.

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  • christine seitz
    christine seitz ·
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    I used to work there - They often let people exchange the dress for a more expensive dress.

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  • Monica
    Expert May 2012
    Monica ·
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    I got a different dress. My first one was from DB. I can't return it. There was a brown dot on the front of it that they wouldn't do anything about even though it was there when I got to the store to pick it up. (I asked about it right when I saw it and they wouldn't d anything about it.) They also made darn sure that I knew that I would not be able to return or exchange it at all, never worn or not. I now have to try and sell it.

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  • christine seitz
    christine seitz ·
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    Monica - take it back for your free steaming/spot cleaning. They should be able to get the spot out. If not, B**** like crazy and ask for the phone number of the district manager.

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  • Monica
    Expert May 2012
    Monica ·
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    Christine: thanks for the suggestion! The brown was sewn in, like a part of the string was brown. Weird. I'll take advantage of the free steaming/spot cleaning. Especially so that when I do get to sell it, it will have been done for whoever buys it.

    Heather: sorry to take over your post for a bit.

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  • Carole M (a.k.a "old tart")
    Master October 2011
    Carole M (a.k.a "old tart") ·
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    Anything I have ever purchased from DB(admittedly not a wedding dress), all sales have been final. However, rules can be broken by management, so it would never hurt to try.

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  • christine seitz
    christine seitz ·
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    Right, Carole - Sometimes it just takes a different manager than the one you originally talked to. I do know one thing - If you don't mind getting a little shall I say "angry" with them they are more prone to help you.

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  • ~*Mrs.J*~
    VIP October 2012
    ~*Mrs.J*~ ·
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    My friend got her dress at David's, and they told her she is able to EXCHANGE it only, and only if she does not take it from the store. The exchange has to be done before the dress leaves, once it leaves sale is final.

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  • christine seitz
    christine seitz ·
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    Future Mrs J - The store I worked for did exchange dresses that were taken out of the store. Alterations had to inspect them to make sure they were not altered, or worn, or did not have any odors. Then they would let the customer exchange it for something more expensive.

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  • KKnTrev
    Super June 2012
    KKnTrev ·
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    So after reading your post I was dwelling on the fact I was unsure about my dress from DB too. So I called and (yes I was crying a little) and explained the situation to my sales consultant and she told me to bring it back in and I could try on whatever I wanted and exchange as long as it was the same $ amount or higher. You cant get a cheaper dress and add on accessories to make the price. I have had my dress since August, but it hasnt left the bag. She didn't act like it was a huge deal...

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  • Kacee
    VIP May 2012
    Kacee ·
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    Christine-Will they often exchange sizes? I've lost a lot of weight and am incredibly anxious to try my dress back on. My fitting is back home (where my dress is) on the 13th. I know a girl who said they did this for her down here.

    It's been over a year since I purchased it. The manager kind of pressured me into getting it at that time. She also said it wouldn't be a problem to have it taken in a couple sizes.

    The thought of being SOL with a dress that won't fit is keeping me up at night, nearly every night. I've gone down 3-4 sizes.

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  • christine seitz
    christine seitz ·
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    They have been know to exchange sizes frequently. I would only try that at the store of the original purchase, though. As long as the dress is still in stock. If you have any health issues that made you gain or loose weight - like gaining weight from being on prednisone, or loosing weight because you were sick - they are waay more sympathetic to the issue.

    It is better to exchange the size than to have it altered down that much. When I worked at the store I frequently exchanged dresses for the correct size but I felt like I had to beg the powers that be to do it. I felt it was only right if the dress was hanging right there, or if the consultant sold a 5" bride a regular size dress that came in petite - I would have the store exchange it if possible.

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  • A
    Just Said Yes May 2014
    Amity ·
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    So I order and paid for the dress but it has not arrive. Can I exchange it at DB having second thoughts .....felling so insecure and unsure is the one I love ....I was supposed to get a black dress but my 22 year old daughter wants me to wear white so I did purchase a white one now am so confuse !!!

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  • N
    Just Said Yes June 2014
    Nicole ·
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    I'm glad to see that I am not the only one who is having dress doubts. I like the dress I purchased from DB but I don't think it is the one. It was on "sale" at the time so I kinda felt like I had to buy it that day. Now I'm looking for a new dress and left with this one. Has anyone ever sold a dress online with any luck? If so, what site do you recommend?

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  • T
    Just Said Yes July 2016
    Tiffany ·
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    I am in the same boat. I purchased a dress through Davids Bridal as well It was literally only a week ago and I think I found "The One" only a week later. I went back because my dress hadn't been received or anything yet because it was so fast. But they told me I was unable to return it. I could wait until it got there and then exchanged it. I was told I could also exchange it for anything of that value. The manager also mentioned that I could purchase the brides made dresses from there as well. Stating that I could purchase anything else in the store as long as it balances out to the amount I purchased my dress for. I'm still a little confused but hey I'm glad I'm not alone with the second guessing of my dress.

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  • W
    Just Said Yes April 2015
    WEDDING DRESS TROUBLE ·
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    I need help I recently purchase my wedding dress about 2 weeks ago and my wedding is on the 26th of April. The problem is I have gained weight and needing to go one size up. Do you think DB will let me exchange my dress even tho it says on the receipt "final sale"

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  • C
    Just Said Yes June 2016
    Corina ·
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    I got a dress in the davids bridal store jan 23,16 an feel it may not be the one it said final sale. Could i return it since its only been 4 days since they processed it?

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