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andrea
Super September 2017

Davids bridal return policy

andrea, on June 26, 2017 at 2:36 PM Posted in Style and Décor 0 7

Has anyone returned/exchanged anything to davids bridal. I feel like I am getting wrong information. I bought a pair of shoes there about two weeks ago and when I went to my dress fitting I was walking around and they slipped off so I want to exchange for a smaller size. My receipt says all sales final and so does online but when I called they said they would. But with my luck I will go in there and they say no. I can't get there until this weekend. Has anyone else dealt with this before?

7 Comments

Latest activity by Carousel, on June 26, 2017 at 2:54 PM
  • FutureMrsBurroughs
    VIP October 2017
    FutureMrsBurroughs ·
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    From what I understand you can do exchanges in the store for items of equal or greater value. No returns with money or gift cards back.

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  • Kirstie819
    Super August 2017
    Kirstie819 ·
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    As long as there's no wear or tear they will most likely exchange them for you. They exchanged my best friends dress after she lost all her baby weight.

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  • mrsmack
    VIP April 2017
    mrsmack ·
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    I've heard/seen different locations approach it differently. Do you know who you spoke with that said they would exchange it for you? I would suggest double checking with them, and if possible going at a time when they will be in the store. The location that I deal with normally has not problem with doing exchanges.

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  • Steph
    Super June 2018
    Steph ·
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    I've heard similar to PPs, but if they were on clearance you may not be able to exchange them.

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  • Alana
    VIP March 2018
    Alana ·
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    As long as its not dirty or "worn" looking they will exchange. If not call or email corporate.

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  • andrea
    Super September 2017
    andrea ·
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    I didn't get a name because I was in panic mode because I had left the bridal salon after they already hemmed my dress and have to get a similar height. They weren't on clearance the shoes were buy one get one half but I didn't get these for half I got another pair also( flip flops) which they took half of.

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  • Carousel
    VIP October 2017
    Carousel ·
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    You can exchange an item (within a time limit) for store credit, but they will not give you a refund.

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