I normally wouldn't go so far as to spread the word, but after my recent experience I want to warn people who have found their perfect dress.
I bought a dress, and I loved it. I needed some things altered, super simple things. The hem, the bustle, and a lining on the top of the dress. I went in for fitting, paid $500 for alterations, which is 2/3rds of what I paid for the dress.
On pick up day I put my dress on to find they had taken it in, cut the arm holes, used white string for the bustle, didn't line the top and didn't fix the straps. The end result? The dress is too small in the ribs now (that part fit without alterations), the bust is saggy, the bustle is so visible and looks incredibly cheap and nothing was done about the straps. Further, when expressing my concerns very calmly despite being in an internal frenzy the alterations Manager told me I failed to communicate it correctly ( my receipt says otherwise), that I was exaggerating the transparency of the top (I have a large bust that was very very visible from many angles). As I tried to communicate further, she went on to blame the lady that completed my fitting, she shushhheddd me!!, she said the directions were unclear and she didn't call me because " She only deals with customers in person".
She went on to tell me she will make an exception on charging me further to complete the work that I had already been charged for, that she can PATCH the sides to make it fit again and will find a fabric close enough to line the inside of my dress. I am in around $1300 bucks now and have a Frankenstein dress. I had to purchase a complete new off the rack dress from another store (Brilliant Bridal in Denver, Colorado who were amazing and supportive and did an awesome job at giving me confidence back since my wedding is in 26 days)
Even if they have the dress of your dreams, go somewhere else for alterations!!!!!
