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Jillian
Devoted August 2018

Deleting Favorite Vendors

Jillian, on September 24, 2017 at 12:15 PM Posted in Account Support 0 7

I have finally booked a venue (YAY!!) so now I'm going back and deleting the venues that I favorited but didn't book, but they keep reappearing on my favorites list. Anyone else having this problem? Or any solutions to it?

I'm very organized so I would love my favorites list to just be my booked vendors and the vendors that I'm currently researching Smiley smile

7 Comments

Latest activity by WeddingWire Support Team, on December 19, 2018 at 3:05 PM
  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    Hi Jillian! Have you tried opening the storefronts of your favorite vendors and clicking the heart icon again to 'un-favorite' them? It's worth a try!! Also try using Chrome as your web browser.

    If the problem still persists please reach out to our support team at support@weddingwire.com!

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  • Erin
    Just Said Yes May 2020
    Erin ·
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    I am having the same issue! I want to narrow down my venue vendor list and when I go to the vendor storefront to click the heart to 'un-favorite' them, it takes me to my favorites list rather than removing them from my favorites. HELP!

    Erin

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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Erin! Are you using the desktop version of the website or mobile?

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  • Erin
    Just Said Yes May 2020
    Erin ·
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    App on mobile phone. I figured out that you have to delete the favorites through the desktop version. Why hasn't there been an update to do this through the app?
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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    If you are using the iOS app, you can unfavorite the vendors by opening the vendor manager, clicking on the vendor's category and then clicking on the vendor that you want to unfavorite. On that page, just press 'Remove'!

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  • Erin
    Just Said Yes May 2020
    Erin ·
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    I am using the android app.
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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    The steps are the same on Android, it just looks a little bit different from the iOS app! Just open\ the vendor manager, click on the vendor's category and then click on the vendor that you want to unfavorite. On that page, just press 'Remove'!

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