Does anyone know what the phone number for Wedding Wire customer service?

I know this is a WeddingWire forum, but I use Zola and it’s GREAT!

I'm having this same issue and on top of that, the login page isn't working anymore for guests.

Hi Ashley! You can reach out Support Team at help@weddingwire.com. Our Development Team is currently investigating this issue and we hope to have a fix soon!

Hello,

I am wondering why a review I submitted for Medusa's Mane in Key Largo inexplicably disappeared. I have sent two emails to Wedding Wire. I have such an egregious experience I would really love to be transparent and help others from going through what I did.

Hi Courtney! Please reach out to our Policy Team directly at reviewinquiry@theknot.com for any questions regarding your review.

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Hello I received one extremely generic email, responded and have been ignored ever since by Wedding Wire. I sought Wedding Wire as a transparent tool when I was planning my own wedding and it is only the right thing or me to do to share the egregious and 100% truthful experience I had utilizing the vendor Medusa's Mane. My comment was deleted with absolutely no explantation. Such an imbalanced selection of reviews by Wedding Wire does a tremendous disservice to brides seeking honest and transparent reviews, and I look forward to pursuing this matter further.

View Quoted Comment Ive experienced the same thing when I left a review for the warehouse on ivy using wedding wire. Seems like they cater to the vendor and will removed bad ratings at their request without proper investigation. It’s especially disappointing considering their terms and conditions state they don’t allow vendors who are discriminatory yet the warehouse in ivy in winston Salem NC has openly refused to host LGBT+ weddings and they continue to allow them to advertise on their site and quickly remove their bad reviews. Shameful.

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Hi Maddie! WeddingWire is constantly striving to ensure our platform and vendors listed are welcoming to all couples. This vendor was reported to our Policy Team this weekend for possible violation of our Non Discrimination Policy and the team is currently conducting their investigation. You can find more information about our Non Discrimination Policy at the link below:

https://go.weddingwire.com/nondiscrimination

If couples do experience any type of discrimination from a vendor listed in our catalog, we recommend they share their experience with our Policy Team by emailing policy@weddingwire.com so the team can immediately investigate and take appropriate measures, including removing vendors and users who violate our policy.

If you have a question about a review, please reach out to our Review Team directly at reviewinquiry@theknot.com.

I had a similarly poor and frustrating experience attempting to have a negative review republished. After the vendor reported it, I followed up multiple times to provide proof and learned that the support account was being sunset and the account that replied (the knot inquiry) should be used. The support staff also shared that the vendor actually hadn’t responded by the deadline and that the review should be back up on the page. This never happened and attempts to resolve the issue since have received silence from Wedding Wire. The effort to support brides shouldn’t stop at the wedding day.

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I reviewed a venue in which we had a terrible experience as well. It was deleted within a day. Not sure if the venue is able to delete our reviews or this is done by Wedding Wire. Regardless, brides cannot count on getting information in order to select which vendors they choose to do business with.