Emergency two weeks before wedding! Please help!

How long has it been since you've heard from your planner? If it has only been a short period of time, I would give her some more time, but if it's been several days I would definitely reach out to her again.

I remember reading your other post about the officiant (wedding coordinator's boyfriend). Did you end up addressing the officiant situation with your coordinator?

If your meeting was today and you haven't heard from her yet, give her some time to respond. Things do come up, and your coordinator may well be having a real emergency (accident, family medical issue, etc) and is unable to get back to you right away. Even really responsible people have major life events they cannot plan for. If you do not hear from her within a day or two, then perhaps reach out to the officiant (coordinator's boyfriend) to express your concern for the coordinator. Say she missed your meeting and you haven't heard from her at all, which is so unlike her because she has been so great, and you were concerned that something may have happened to her.

Hopefully nothing terrible has happened.

If she got into a serious accident, for example, she would probably be a no-show, and likely wouldn't be able to field your calls, texts, or emails.

If something very bad has happened to a loved one, she also may not answer. I completely shut off my phone for a full 24 hours after my dad died.

Here is what I recommend:

1. Wait 24 hours before further contact. You've called, you've texted, you've emailed. Two of those things will be there whenever she gets back to her phone or computer.

2. If she has not responded within 24 hours, attempt contact again through all avenues. Even if her "normal" response time is 2-3 days, do not wait that long for a response - she has missed an appointment, this is not "normal" and she cannot be afforded the normal grace.

3. If she does not respond again, reach out to the officiant or another vendor that is working with you both (such as if she booked your caterer.) Express your concern, because again, something very bad may have happened. Err on the side of caution and assume the "best" (of course, injury or tragedy is not "best", but assume that she didn't just stand you up.)

If she returns your call to inform you something bad has happened, you may need to discuss whether or not she is still able to fulfill your contract, and if she isn't, how she plans to do so (whether that is refunding you, arranging for someone to act in her place, or whatever else.)

If she simply no-call, no-showed, I would be seriously considering a back-up plan, and I would probably inform her of such when she returned my call. I don't know how to approach this politely, because barring incapacitation or tragedy, there is no excuse for missing an appointment with a client without contacting them to explain why.