I need advice.
On the morning of my wedding when my flowers arrived, I noticed that my bouquet was not what I discussed with my florist.
My bouquet was to be whites, creams and champagne roses and O'Hara roses. Instead, I received purple O'Hara roses and browning white roses. My girls had cream and peach roses and mint dresses so as you can see purple did not match anything.
One of my bridesmaids called the florist who stated that because of a bug, customs burned all of the flowers for 3 weeks in a row and they went out at 6am and this was what they could obtain. They said they would deliver a new bouquet.
Low and behold the second bouquet arrives. This bouquet consisted of browning white roses. I quickly got on the phone with the florist who started to argue with me that she did not send out old flowers. When I put her delivery man on the phone who told her the flowers were brown. I was told that I would be refunded for my bouquet and additionally my bridesmaid was told that because of the inconvenience and the mistake with the second bouquet that I would be refunded half of each of my bridesmaids bouquets.
I then had no choice but to take pictures with the purple flowers as another bouquet would be dropped off at the church.
When I returned from my honeymoon, I followed up with the florist. She informed me that she never mentioned that she would refund half of my girls bouquets since they were perfect. She also went on that the second bouquet was brand new and just needed to be peeled back and that she had to rush to make it.
I'm not sure what to do as it is a case of he said/she said. But I find the entire situation to be insulting and extremely frustrating.
