Frustrated with vendors

Am I the only one who gets frustrated with vendors/venues telephone/business etiquette? I had my heart set on a venue and set up a tour. The ‘coordinator’ didn’t even show to give us the tour. Instead, she has the bartender of the slot machine business (that we were not aware of) in the basement give us the tour. She had the info packet but couldn’t answer any of our questions. We called the coordinator that day, the next week and a few other times in the next two months. Every single time we’ve left a voicemail with the reason we’re calling and contact info. I’ve also emailed her. She WILL not return our calls and doesn’t seem to answer her phone/email during business hours.

So, back to square one we go looking at other venues. I’ve had a handful of venues that haven’t answered. I totally get that during business hours they might miss a call due to other events they’re planning and might call back within the week or later. Here is what bothers me though..... I leave every vendor a voicemail with my wedding date, contact info and reason I’m calling. I’ve had SO many vendors/venues call me back and if I miss the call they don’t leave a voicemail. Don’t people normally call A LOT of vendors and venues when they’re searching for their events? Why would you call me back and not give me your name (a lot of these places have more than one employee) or any info? Do they just assume I’ve memorized their phone numbers or put them in my contacts? Is this not bad etiquette? I’ve actually checked off a handful of venue/vendor options because of this. Am I being a bridezilla or does this bother others as well? I had a vendor that I’ve spoken to once text me a YouTube video out of the blue today. No, ‘hey this is so and so from so and so. Can you check out this video and let me know if that’s what you’re after?’ Or even, ‘this is so and so.’ Just a random video text.